Managing artificial intelligence
Open accessAbstract
Managing artificial intelligence (AI) marks the dawn of a new age of information technology management. Managing AI involves communicating, leading, coordinating, and controlling an ever-evolving frontier of computational advancements that references human intelligence in addressing ever more complex decisionmaking problems. It means making decisions about three related, interdependent facets of AI—autonomy, learning, and inscrutability—in the ongoing quest to push the frontiers of performance and scope of AI. We demonstrate how the frontiers of AI have shifted with time, and explain how the seven exemplar studies included in this special issue are helping us learn about management at the frontiers of AI. We close by speculating about future frontiers in managing AI and what role information systems scholarship has in exploring and shaping this future.
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New challenges face adopters of AI, such as determining how much responsibility to delegate to autonomous systems.
“New challenges face adopters of AI, such as determining how much responsibility to delegate to autonomous systems (Berente et al., 2021).”
From Technology readiness and the organizational journey towards AI adoption: An empirical study (2023) · cites this paper as Berente et al., 2021
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- Authors
- Berente, N., Gu, B., Recker, J., & Santhanam, R.
- Affiliations
- University of Notre Dame (US)
- Boston University (US)
- Universität Hamburg (DE)
- University of Oklahoma (US)
- Venue
- MIS Quarterly
- Publisher
- MIS Quarterly
- Published
- 2021-09-01
- Volume
- 45
- Issue
- 3
- Pages
- 1433-1450
- ISSN
- 0276-7783 (ISSN-L)
- 2162-9730
- OpenAlex
- W4413478458
- Cited by
- 898
- References
- 138
- Citations by year
- 2026: 358 · 2025: 244 · 2024: 146 · 2023: 99 · 2022: 46 · 2021: 4 · 2020: 1
- FWCI
- 25.96
- Type
- journal article
- Language
- en
- Open access
- bronze
- doi.org
- Locations
- MIS Quarterly (publishedVersion)
- OpenBU (Boston University) (publishedVersion)
- Topics
- Physical Sciences › Computer Science › Artificial Intelligence › Artificial Intelligence Applications
- Social Sciences › Business, Management and Accounting › Management Information Systems › Information Technology Governance and Strategy
- Social Sciences › Decision Sciences › Management Science and Operations Research › Impact of AI and Big Data on Business and Society
- Keywords
- AI autonomy, AI learning, information systems research, future of AI
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
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