Cited by 898Artificial Intelligence ApplicationsInformation Technology Governance and StrategyImpact of AI and Big Data on Business and Society

Managing artificial intelligence

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Berente, Nicholas, Gu, Bin, Recker, Jan, Santhanam, Radhika·2021·MIS Quarterly

Abstract

Managing artificial intelligence (AI) marks the dawn of a new age of information technology management. Managing AI involves communicating, leading, coordinating, and controlling an ever-evolving frontier of computational advancements that references human intelligence in addressing ever more complex decisionmaking problems. It means making decisions about three related, interdependent facets of AI—autonomy, learning, and inscrutability—in the ongoing quest to push the frontiers of performance and scope of AI. We demonstrate how the frontiers of AI have shifted with time, and explain how the seven exemplar studies included in this special issue are helping us learn about management at the frontiers of AI. We close by speculating about future frontiers in managing AI and what role information systems scholarship has in exploring and shaping this future.

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Authors
Berente, N., Gu, B., Recker, J., & Santhanam, R.
Affiliations
  • University of Notre Dame (US)
  • Boston University (US)
  • Universität Hamburg (DE)
  • University of Oklahoma (US)
Venue
MIS Quarterly
Publisher
MIS Quarterly
Published
2021-09-01
Volume
45
Issue
3
Pages
1433-1450
ISSN
  • 0276-7783 (ISSN-L)
  • 2162-9730
OpenAlex
W4413478458
Cited by
898
References
138
Citations by year
2026: 358 · 2025: 244 · 2024: 146 · 2023: 99 · 2022: 46 · 2021: 4 · 2020: 1
FWCI
25.96
Type
journal article
Language
en
Open access
Locations
  • MIS Quarterly (publishedVersion)
  • OpenBU (Boston University) (publishedVersion)
Topics
  • Physical Sciences › Computer Science › Artificial Intelligence › Artificial Intelligence Applications
  • Social Sciences › Business, Management and Accounting › Management Information Systems › Information Technology Governance and Strategy
  • Social Sciences › Decision Sciences › Management Science and Operations Research › Impact of AI and Big Data on Business and Society
Keywords
AI autonomy, AI learning, information systems research, future of AI

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