Cited by 172Electronic Health Records SystemsHealthcare Technology and Patient MonitoringPatient Safety and Medication Errors

Drug interaction alert override rates in the Meaningful Use era: No evidence of progress

Open access
Bryant, A.D., Fletcher, G.S., Payne, T.H.·2014·Applied Clinical Informatics

Abstract

Summary: Background: Interruptive drug interaction alerts may reduce adverse drug events and are required for Stage I Meaningful Use attestation. For the last decade override rates have been very high. Despite their widespread use in commercial EHR systems, previously described interventions to improve alert frequency and acceptance have not been well studied. Objectives: (1) To measure override rates of inpatient medication alerts within a commercial clinical decision support system, and assess the impact of local customization efforts. (2) To compare override rates between drug-drug interaction and drug-allergy interaction alerts, between attending and resident physicians, and between public and academic hospitals. (3) To measure the correlation between physicians’ individual alert quantities and override rates as an indicator of potential alert fatigue. Methods: We retrospectively analyzed physician responses to drug-drug and drug-allergy interaction alerts, as generated by a common decision support product in a large teaching hospital system. Results: (1) Over four days, 461 different physicians entered 18,354 medication orders, resulting in 2,455 visible alerts; 2,280 alerts (93%) were overridden. (2) The drug-drug alert override rate was 95.1%, statistically higher than the rate for drug-allergy alerts (90.9%) (p < 0.001). There was no significant difference in override rates between attendings and residents, or between hospitals. (3) Physicians saw a mean of 1.3 alerts per day, and the number of alerts per physician was not significantly correlated with override rate (R2 = 0.03, p = 0.41). Conclusions: Despite intensive efforts to improve a commercial drug interaction alert system and to reduce alerting, override rates remain as high as reported over a decade ago. Alert fatigue does not seem to contribute. The results suggest the need to fundamentally question the premises of drug interaction alert systems. Citation: Bryant AD, Fletcher GS, Payne TH. Drug interaction alert override rates in the Meaningful Use era: No evidence of progress. Appl Clin Inf 2014; 5: 802–813 http://dx.doi.org/10.4338/ACI-2013-12-RA-0103

AI snapshot

Written from the paper’s full text.

TL;DR

In a 96-hour retrospective audit at two UW Medicine teaching hospitals using a commercial Cerner/Multum CDS, 93% of 2,455 physician-visible drug interaction alerts were overridden, with drug-drug alerts overridden more often than drug-allergy alerts (95.1% vs 90.9%). Despite local reclassification efforts, override rates remained as high as historical reports, and alert quantity was not correlated with override rate.

Key findings

  • Over four days, 461 physicians entered 18,354 medication orders, generating 2,455 visible alerts; 2,280 alerts (93%) were overridden.
  • Drug-drug alert override rate was 95.1%, significantly higher than drug-allergy alerts at 90.9% (p < 0.001); there was no significant difference between attendings and residents (p = 0.11) or between hospitals (p = 0.25).
  • Physicians saw a mean of 1.3 alerts per day; individual alert quantity was not significantly correlated with override rate (R² = 0.03, p = 0.41).
  • Exact allergy matches were 123/1,302 (9%) of allergy alerts, and 94/123 (76%) of these exact-match alerts were overridden; antibiotic allergy alerts had the highest compliance among drug-allergy classes (121/172, 70% overridden).

Methods

  • Retrospective review of major medication alerts at UW Medical Center and Harborview Medical Center from Monday, June 10, 2013 00:00 to Thursday, June 13, 2013 23:59 (96 hours), using Cerner Millennium with the Multum knowledge base; only major interactions generated interruptive physician alerts.
  • Alerts were included if they occurred in the study period, were handled by a physician, and occurred on an inpatient; there were no exclusion criteria. Records were filtered to MD, DO, DDS, or MBBS credentials, and coincident alerts in the same window were counted as a single override in the main analysis.
  • Override rates across categories were compared with Pearson’s chi-squared tests; alert quantity and override rate were correlated with simple linear regression and a 2-tailed F test; significance was α = 0.05; analysis used Microsoft Excel.

Limitations

  • Stated: the study examined only medication alert override rates and associated metadata, over a short time span, within a single vendor’s CDS; it did not assess alert or override appropriateness, review adverse events, or examine behavior outside the alert window, and could not determine whether alert fatigue or other factors increased inappropriate overrides. The authors also note that some physicians may override alerts but later cancel orders, leading to falsely high estimates of noncompliance, and that high baseline override rates may have masked differences due to alert fatigue or other variability.
  • Evident from the text: the findings come from one health system’s two hospitals over four days, are limited to physicians, and do not include patient outcomes or independent appropriateness review; override reasons were coded and most physicians selected the first option, which may limit interpretation of override intent.

Model-written summary. Check it against the paper before relying on it.

Integrity signals

Registry

Crossref · 10.4338/aci-2013-12-ra-0103

Cites

28 of 28 references verified0 citation errors · 0 not checkable

Statistics

Nothing to recompute.

Claims the paper makes

0 of 12 cited sources checked · 0 supported · 0 flagged

  • Findingown data

    Opioids accounted for the majority of allergy alert triggers.

    “Opioids accounted for the majority of allergy alert triggers; drug-drug alert triggers were more diverse.”
    Quote in the paperNot a substantial claim
  • Findingreasoning

    Physicians override cross-reaction alerts more often than exact allergy matches.

    “Physicians override cross-reaction alerts more often than exact allergy matches, and likely view the former with a healthy skepticism that is only enforced by daily false alarms.”
    Quote in the paperSubstantial claim
  • Findingreasoning

    Antibiotic allergy alerts had the highest compliance rate.

    “Antibiotic allergy alerts had the highest compliance rate.”
    Quote in the paperNot a substantial claim
  • Findingown data

    Most (76% or 94/123) of exact allergy alerts were overridden.

    “Most (76% or 94/123) of these exact allergy alerts were overridden.”
    Quote in the paperSubstantial claim
  • Findingown data

    Individual override rates varied widely, even among physicians with identical alert quantities.

    “Individual override rates varied widely, even among physicians with identical alert quantities.”
    Quote in the paperNot a substantial claim
  • May combine two claims. 11
  • Classified as probably not a substantial claim. 10
  • May combine two claims.

    Findingown data

    The drug-drug alert override rate was 95.1%, significantly higher than the drug-allergy alert override rate of 90.9% (p < 0.001).

    “the drug-drug alert override rate was significantly higher than that for drug-allergy alerts (95.1% vs. 90.9%,p < 0.001)”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Findingown data

    About 20% of all alerts occurred as multiples within the same alert window.

    “About 20% of all alerts occurred as multiples within the same alert window.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Findingnone given

    A similar review of allergy cross-reactivity rules before implementation found that most were appropriate.

    “A similar review of the allergy cross-reactivity rules before implementation found that most were appropriate.”
    Quote in the paperNot a substantial claim
  • May combine two claims.

    Findingown data

    Override rates for drug-allergy alerts were similarly high among all classes, with the notable exception of antibiotics.

    “Override rates for drug-allergy alerts were similarly high among all classes, with the notable exception of antibiotics.”
    Quote in the paperNot a substantial claim
  • May combine two claims.

    Findingcitation

    All interactions were reviewed before CDS implementation, causing 65% of all major interactions to be reclassified to lower levels.

    “All interactions were reviewed before the implementation of CDS, causing 65% of all major interactions to be reclassified to lower levels [15].”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites [15] source

      Not checked in the free run.

  • May combine two claims.

    Findingcitation

    Most allergy alerts were triggered by narcotic allergies or by cross-reactions of unknown significance.

    “Most of our allergy alerts were triggered by narcotic allergies, or by cross-reactions of unknown significance [29,30].”
    Quote in the paperSubstantial claim0 of 2 sources checked
    • cites [29] Abookire SA, Teich JM, Sandige H, Paterno MD, Martin MT, Kuperman GJ, Bates DW. Improving allergy alerting in a computerized physician order entry system. Proc AMIA Symp 2000: 2-6

      Not checked in the free run.

    • cites [30] source

      Not checked in the free run.

  • May combine two claims.

    Findingown data

    The olanzapine-lorazepam drug interaction alert occurred 92 times and was overridden every time.

    “For example, the olanzapine-lorazepam drug interaction alert occurred 92 times and was overridden every time.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Premisecitation

    Similar override rates of over 90% have been found in drug dose alerts.

    “Similar override rates of over 90% have been found in drug dose alerts [21].”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites [21] source

      Not checked in the free run.

  • Classified as probably not a substantial claim. May combine two claims.

    Study design and conductnone given

    The study period was a continuous 96-hour order entry period that provided adequate data and excluded dates of resident and faculty turnover.

    “This continuous 96 hour order entry period provided adequate data and excluded dates of resident and faculty turnover.”
    Quote in the paperSubstantial claim
    • Rests on an assumption: The four-day audit period is representative of typical inpatient medication ordering and alerting at the study hospitals.
  • May combine two claims.

    Study design and conductcitation

    The panel used the Hansten and Horn operational classification scheme to reassign major drug-drug interactions to lower severity levels, decreasing interruptive alerting.

    “The panel uses the operational classification scheme described by Hansten and Horn to reassign major drug-drug interactions to lower severity levels, and thus decrease interruptive alerting [14].”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites [14] Hansten, 2001, J Am Pharm Assoc source

      Not checked in the free run.

  • Classified as probably not a substantial claim.

    Study design and conductreasoning

    Coincident alerts that could not be overridden independently were counted as a single override in the main analysis.

    “Because the override of multiple alerts represented a single decision, these coincident alerts were included as a single override in the main analysis.”
    Quote in the paperSubstantial claim
  • May combine two claims.

    Interpretationown data

    The frequent overrides of most alert types including exact allergy matches, and the often inappropriate override reasons, suggest that physicians dismiss alerts without assessing the specific risk of each alert.

    “The frequent overrides of most alert types including exact allergy matches, and the often inappropriate (unmatched to the alert) override reasons suggest that physicians dismiss alerts without assessing the specific risk of each alert.”
    Quote in the paperSubstantial claim
  • May combine two claims.

    Interpretationcitation

    The overall risk of ADEs is low, but very high override rates could increase the absolute number of inappropriate overrides, raising the ADE risk.

    “While the overall risk of ADEs is low, our very high override rates could increase the absolute number of inappropriate overrides, raising the ADE risk [5,28].”
    Quote in the paperSubstantial claim0 of 2 sources checked
    • cites [5] source

      Not checked in the free run.

    • cites [28] source

      Not checked in the free run.

  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Study design and conductnone given

    The study was approved by the University of Washington Human Subjects Division.

    “This study was approved by the University of Washington Human Subjects Division.”
    Quote in the paperNot a substantial claim
  • Classified as probably not a substantial claim.

    Study design and conductreasoning

    Because of confounding factors, the analysis focused on physicians alone to assess the impact of alert reclassification.

    “Because of these confounding factors, we focused on physicians alone to assess the impact of alert reclassification.”
    Quote in the paperSubstantial claim
  • May combine two claims.

    Interpretationown data

    The lack of correlation between alert quantity and override rate supports prior evidence that reducing the number of alerts will not appreciably increase physician acceptance or reduce overrides.

    “The lack of correlation between alert quantity and override rate also supports prior evidence that reducing the number of alerts will not appreciably increase physician acceptance or reduce overrides [23].”
    Quote in the paperSubstantial claim0 of 1 sources checked
    • cites [23] source

      Not checked in the free run.

  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Study design and conductnone given

    A panel of physicians, pharmacists, and IT staff met monthly since 2008 to review all major drug-drug interaction alerts.

    “A panel of physicians, pharmacists, and information technology staff has met monthly since 2008 to review all major drug-drug interaction alerts.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Study design and conductreasoning

    The study period fell at the end of the academic year to ensure that all providers had several months experience with the order entry system.

    “The study period fell at the end of the academic year to ensure that all providers had several months experience with the order entry system.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S2 (checkable), S3 (load-bearing).

    Interpretationnone given

    The authors' experience illustrates substantial obstacles when trying to customize a commercial product to local needs.

    “Further, our experience illustrates the substantial obstacles when trying to customize a commercial product to local needs.”
    Quote in the paperNot a substantial claim
  • May combine two claims.

    Premisecitation

    Alerts appear 'too late', when the prescribing decision has been made and negotiated with the patient, and consequently do not fit correctly into the workflow and are likely to be ignored by providers.

    “As Hayward et al. describe, alerts appear”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites [24] source

      Not checked in the free run.

20 of 20
  • The paper relies on this without support.

    Override rates are a valid measure of clinical decision support acceptance and utility.

    “We are the first to report a lack of improvement in decision support acceptance (as measured by overrides) after Meaningful Use requirements took effect.”
  • The paper relies on this without support.

    The four-day audit period is representative of typical inpatient medication ordering and alerting at the study hospitals.

    “This continuous 96 hour order entry period provided adequate data and excluded dates of resident and faculty turnover.”
  • The paper relies on this without support.

    The study's commercial CDS system is similar to those used in many U.S. hospitals.

    “We demonstrated this lack of improvement within a popular commercial decision support system, similar to those used in many hospitals nationwide.”
  • The paper relies on this without support.

    The local customization efforts represent a strong effort to improve CDS acceptance.

    “University of Washington made a strong effort to improve CDS and its acceptance based on suggestions in the literature using local expertise to modify the default alerts within the constraints of our commercial system.”
  • The paper relies on this without support.

    Historical override rates reported in prior studies are comparable to the current study's rates.

    “Our current rates are at or above the rates in previous studies, including those at our regional VA hospital [7,8].”
  • The authors state this as an assumption.

    If alert fatigue contributes to overrides, physicians with higher alert quantities will have higher override rates.

    “Further, we hypothesized that physicians who saw higher quantities of alerts would have higher override rates, as predicted by the theory of alert fatigue.”
  • The paper relies on this without support.

    The coded override reason selected by a physician accurately reflects the physician's reason for overriding the alert.

    “Most overriding physicians entered the reason”
7 of 7

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

  • High override rates of 56.3%-95.7% have already been described for DDI alerts.

    “High override rates of 56.3%-95.7% have already been described for DDI alerts [13, 21, 27–32].”

    From Overall performance of a drug–drug interaction clinical decision support system: quantitative evaluation and end-user survey (2022) · cites this paper as [21]

    The Results report a high drug–drug interaction alert override rate of 95.1%, which falls within the cited range. Our copy does not report 56.3% or 95.7% as the bounds of a range, so this source supports the high-rate claim but not the precise range. (LLM, conf=0.86)

    Experimental — accuracy not yet measured
  • Alerts fire so frequently that most are ignored, with prior research demonstrating rates of ignoring as high as 96%.

    “Optimal alert volume is unknown, but alerts fire so frequently that most are ignored, with prior research demonstrating rates of ignoring as high as 96%, almost entirely defeating their purpose.”

    From Qualitative Study of Inpatient Hospital Medicine Interruptive Alerts and Clinical Decision Support (2026) · cites this paper as [15]

    The Results report that most alerts were overridden: 93% overall and 95.1% of drug-drug alerts. But the paper does not report a prior rate of 96%, and its Discussion says the low number of alerts per physician and lack of correlation between alert quantity and override rate argue against frequent firing as the reason alerts were dismissed. (LLM, conf=0.87)

    Experimental — accuracy not yet measured
  • The inherent design of our site's EHR makes interruptive alerts one of the easiest and least expensive forms of CDS to implement, even though they are known to be disruptive and often ineffective.

    “The inherent design of our site’s EHR makes interruptive alerts one of the easiest and least expensive forms of CDS to implement, even though they are known to be disruptive and often ineffective. 5 15 16”

    From Qualitative Study of Inpatient Hospital Medicine Interruptive Alerts and Clinical Decision Support (2026) · cites this paper as [15]

    The Introduction (page unavailable) says order-checking alerts interrupt workflow and are frequently overridden; the Discussion (page unavailable) questions whether drug-drug alerts provide value. The paper does not say that the citing site's EHR design makes interruptive alerts particularly easy or inexpensive to implement. (LLM, conf=0.86)

    Experimental — accuracy not yet measured
  • Bryant and colleagues found that alert volume was not correlated with override rate.

    “Bryant and colleagues also recently found that alert volume was not correlated with override rate [24].”
  • Our study results are in agreement with previous reports.

    “Our study results are in agreement with previous reports.”

Self-check

Percentages, sums and reported differences re-computed from the paper’s own numbers.

  • Exact-match alerts are not 9% of all alerts

    Minor

    The table labels its percentage column "% of all alerts," but 123 exact-match alerts are 5.0% of the 2,455 total alerts, not 9%. The 9% figure instead uses drug-allergy alerts as its denominator.

    Reported 9 · recomputed 5.010183

1 of 1

Cites

Flagged first, then by citations

Research works printed but not linked: 1

  1. Langemeijer, 2011, Stud Health Technol Inform, 169, 930

Cited by

Sorted by citations

Authors
Bryant, A. D., Fletcher, G. S., & Payne, T. H.
Affiliations
University of Washington (US)
Corresponding author
Payne, T.H.
Venue
Applied Clinical Informatics
Published
2014
Volume
05
Issue
03
Pages
802-813
ISSN
1869-0327 (ISSN-L)
OpenAlex
W1155385988
Cited by
172
References
28
Citations by year
2026: 6 · 2025: 9 · 2024: 5 · 2023: 14 · 2022: 21 · 2021: 13 · 2020: 20 · 2019: 25 · 2018: 14 · 2017: 18 · 2016: 15 · 2015: 12
FWCI
27.37
Type
journal article
Language
en
Open access
Locations
  • Applied Clinical Informatics (publishedVersion)
  • Europe PMC (PubMed Central) (publishedVersion)
  • PubMed Central (publishedVersion)
  • PubMed (publishedVersion)
Topics
  • Health Sciences › Health Professions › Health Information Management › Electronic Health Records Systems
  • Health Sciences › Medicine › Surgery › Healthcare Technology and Patient Monitoring
  • Health Sciences › Health Professions › Emergency Medical Services › Patient Safety and Medication Errors
Keywords
drug interaction alerts, clinical decision support, alarm fatigue, meaningful use, drug-drug interactions, drug allergy alerts, hospital comparison
MeSH terms
Humans, Medication Errors, Washington, Incidence, Prevalence, Clinical Pharmacy Information Systems, Adverse Drug Reaction Reporting Systems, Evidence-Based Medicine, Electronic Prescribing, Pharmacovigilance, Meaningful Use, Drug-Related Side Effects and Adverse Reactions

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