Buhalis, Dimitrios

Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy

Dwivedi, Y. K., Kshetri, N., Hughes, L., Slade, E. L., Jeyaraj, A., Kar, A. K., Baabdullah, A. M., Koohang, A., Raghavan, V., Ahuja, M., et al. (2023) · International Journal of Information Management

Ethics and Social Impacts of AIArtificial Intelligence Applications

Cited by 4,584

Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research

Buhalis, D., & Law, R. (2008) · Tourism Management

Diverse Aspects of Tourism ResearchDigital Marketing and Social Media

Cited by 3,823

Marketing the competitive destination of the future

Buhalis, D. (2000) · Tourism Management

Diverse Aspects of Tourism ResearchSport and Mega-Event Impacts

Cited by 3,641

Metaverse beyond the hype: Multidisciplinary perspectives on emerging challenges, opportunities, and agenda for research, practice and policy

Dwivedi, Y. K., Hughes, L., Baabdullah, A. M., Ribeiro-Navarrete, S., Giannakis, M., Al-Debei, M. M., Dennehy, D., Metri, B., Buhalis, D., Cheung, C. M. K., et al. (2022) · International Journal of Information Management

Virtual Reality Applications and ImpactsCultural Studies and Postmodernism

Cited by 2,753

Social Media in Tourism and Hospitality: A Literature Review

Leung, D., Law, R., van Hoof, H., & Buhalis, D. (2013) · Journal of Travel & Tourism Marketing

Digital Marketing and Social MediaDiverse Aspects of Tourism Research

Cited by 1,557

Strategic use of information technologies in the tourism industry

Buhalis, D. (1998) · Tourism Management

Diverse Aspects of Tourism ResearchInformation Technology Governance and Strategy

Cited by 1,088

Smart Tourism Destinations Enhancing Tourism Experience Through Personalisation of Services

Buhalis, D., & Amaranggana, A. (2015) · Information and Communication Technologies in Tourism 2015

Diverse Aspects of Tourism ResearchAI in Service Interactions

Cited by 969

Real-time co-creation and nowness service: lessons from tourism and hospitality

Buhalis, D., & Sinarta, Y. (2019) · Journal of Travel & Tourism Marketing

Service and Product InnovationDigital Marketing and Social Media

Cited by 883

Progress on information and communication technologies in hospitality and tourism

Law, R., Buhalis, D., & Cobanoglu, C. (2014) · International Journal of Contemporary Hospitality Management

Hospitality and Tourism EducationDiverse Aspects of Tourism Research

Cited by 748

Smart tourism destinations: ecosystems for tourism destination competitiveness

Boes, K., Buhalis, D., & Inversini, A. (2016) · International Journal of Tourism Cities

Diverse Aspects of Tourism ResearchSmart Cities and Technologies

Cited by 734

Smart technologies for personalized experiences: a case study in the hospitality domain

Neuhofer, B., Buhalis, D., & Ladkin, A. (2015) · Electronic Markets

AI in Service InteractionsDiverse Aspects of Tourism Research

Cited by 699

SoCoMo marketing for travel and tourism: Empowering co-creation of value

Buhalis, D., & Foerste, M. (2015) · Journal of Destination Marketing & Management

Diverse Aspects of Tourism ResearchDigital Marketing and Social Media

Cited by 545

Conceptualising technology enhanced destination experiences

Neuhofer, B., Buhalis, D., & Ladkin, A. (2012) · Journal of Destination Marketing & Management

Diverse Aspects of Tourism ResearchService and Product Innovation

Cited by 541

Social Media Use and Impact during the Holiday Travel Planning Process

Fotis, J., Buhalis, D., & Rossides, N. (2012) · Information and Communication Technologies in Tourism 2012

Digital Marketing and Social MediaDiverse Aspects of Tourism Research

Cited by 532

Information Communication Technology Revolutionizing Tourism

Buhalis, D., & O'Connor, P. (2005) · Tourism Recreation Research

Diverse Aspects of Tourism ResearchDigital Innovation in Industries

Cited by 454

eAirlines: Strategic and tactical use of ICTS in the airline industry

Buhalis, D. (2004) · Information & Management

Aviation Industry Analysis and TrendsInformation Technology Governance and Strategy

Cited by 290

Customer-to-customer co-creation practices in tourism: Lessons from Customer-Dominant logic

Rihova, I., Buhalis, D., Gouthro, M. B., & Moital, M. (2018) · Tourism Management

Service and Product InnovationDiverse Aspects of Tourism Research

Cited by 287

Digital Divide in Tourism

Minghetti, V., & Buhalis, D. (2010) · Journal of Travel Research

Diverse Aspects of Tourism ResearchICT Impact and Policies

Cited by 214

A hierarchical model of technology adoption for small owner-managed travel firms: An organizational decision-making and leadership perspective

Spencer, A. J., Buhalis, D., & Moital, M. (2012) · Tourism Management

Technology Adoption and User BehaviourInnovation Diffusion and Forecasting

Cited by 129

Enhancing SMTEs' business performance through the Internet and e‐learning platforms

Collins, C., Buhalis, D., & Peters, M. (2003) · Education + Training

Education, Management, Technology, Human ResourcesE-Learning and Knowledge Management

Cited by 124

Influence of young consumers’ external and internal variables on their e-loyalty to tourism sites

Buhalis, D., Parra López, E., & Martinez-Gonzalez, J. A. (2020) · Journal of Destination Marketing & Management

Customer Service Quality and LoyaltyDigital Marketing and Social Media

Cited by 120

The Strategic Impact of the Internet on the Tourism Industry

Buhalis, D., & Zoge, M. (2007) · Information and Communication Technologies in Tourism 2007

Diverse Aspects of Tourism ResearchDigital Innovation in Industries

Cited by 101

Destination Management Systems: Technical Challenges in Developing an eTourism Platform for Accessible Tourism in Europe

Michopoulou, E., Buhalis, D., Michailidis, S., & Ambrose, I. (2007) · Information and Communication Technologies in Tourism 2007

Digital Accessibility for DisabilitiesDiverse Aspects of Tourism Research

Cited by 26

Predicting Internet Usage for Travel Bookings in China

Li, L., & Buhalis, D. (2005) · Information and Communication Technologies in Tourism 2005

Technology Adoption and User BehaviourConsumer Behavior and Marketing Influence

Cited by 18