Check business, management and accounting papers: citations, claims and retractions

Drivers of customers' service experiences: a study in the restaurant industry

Walter, U., Edvardsson, B., & Öström, Å. (2010) · Managing Service Quality: An International Journal

Customer Service Quality and LoyaltyService and Product Innovation

Cited by 234

The Sustainability Balanced Scorecard as a Framework for Eco-efficiency Analysis

Möller, A., & Schaltegger, S. (2005) · Journal of Industrial Ecology

Accounting and Organizational ManagementAccounting and Financial Management

Cited by 234

Can Disclosures Lead Consumers to Resist Covert Persuasion? The Important Roles of Disclosure Timing and Type of Response

Campbell, M. C., Mohr, G. S., & Verlegh, P. W. J. (2013) · Journal of Consumer Psychology

Consumer Behavior in Brand Consumption and IdentificationMarketing and Advertising Strategies

Cited by 234

Transatlantic Investment by Multinational Firms: A Rivalistic Phenomenon?

Graham, E. M. (1978) · Journal of Post Keynesian Economics

International Business and FDIGlobal trade and economics

Cited by 234

Consumer engagement with brands on social network sites: A cross-cultural comparison of China and the USA

Tsai, W.-H. S., & Men, L. R. (2017) · Journal of Marketing Communications

Digital Marketing and Social MediaConsumer Behavior in Brand Consumption and Identification

Cited by 233

The effect of social presence and chatbot errors on trust

Toader, D.-C., Boca, G., Toader, R., Măcelaru, M., Toader, C., Ighian, D., & Rădulescu, A. T. (2019) · Sustainability

AI in Service InteractionsSocial Robot Interaction and HRI

Cited by 233

Intermediation in a Sharing Economy: Insurance, Moral Hazard, and Rent Extraction

Weber, T. A. (2014) · Journal of Management Information Systems

Sharing Economy and PlatformsDigital Platforms and Economics

Cited by 233

AI anthropomorphism and its effect on users' self-congruence and self–AI integration: A theoretical framework and research agenda

Alabed, A., Javornik, A., & Gregory-Smith, D. (2022) · Technological Forecasting and Social Change

AI in Service InteractionsSocial Robot Interaction and HRI

Cited by 233

An Initial Model of Trust in Chatbots for Customer Service—Findings from a Questionnaire Study

Nordheim, C. B., Følstad, A., & Bjørkli, C. A. (2019) · Interacting with Computers

AI in Service InteractionsSocial Robot Interaction and HRI

Cited by 233

The Value of It-Enabled Retailer Learning: Personalized Product Recommendations and Customer Store Loyalty in Electronic Markets1

Zhang, T. (., Agarwal, R., & Lucas, H. C. (2011) · MIS Quarterly

Consumer Market Behavior and PricingDigital Marketing and Social Media

Cited by 233

Grammatical Models of Organizational Processes

Pentland, B. T. (1995) · Organization Science

Business Process Modeling and AnalysisManagement and Organizational Studies

Cited by 233

How People Use ChatGPT

Chatterji, A., Cunningham, T., Deming, D., Hitzig, Z., Ong, C., Shan, C. Y., & Wadman, K. (2025) · National Bureau of Economic Research

AI in Service InteractionsArtificial Intelligence Applications

Cited by 233

Of Chameleons and Consumption: The Impact of Mimicry on Choice and Preferences

Tanner, R. J., Ferraro, R., Chartrand, T. L., Bettman, J. R., & Baaren, R. V. (2008) · Journal of Consumer Research

Consumer Behavior in Brand Consumption and IdentificationConsumer Perception and Purchasing Behavior

Cited by 233

Green consumption behaviours of consumers within the scope of TPB

Emekci, S. (2019) · Journal of Consumer Marketing

Environmental Sustainability in BusinessPro-Environmental Behavior and Attitudes

Cited by 233

Environmental Knowledge, Awareness, and Business School Students’ Intentions to Purchase Green Vehicles in Emerging Countries

Mohiuddin, M., Al Mamun, A., Syed, F., Mehedi Masud, M., & Su, Z. (2018) · Sustainability

Environmental Sustainability in BusinessElectric Vehicles and Infrastructure

Cited by 233

EFA Keynote Speech: “Corporate Governance and Corporate Social Responsibility: What Do Investors Care about? What Should Investors Care about?”

Starks, L. T. (2009) · Financial Review

Corporate Social Responsibility ReportingCorporate Finance and Governance

Cited by 233

E-retailing ethics and its impact on customer satisfaction and repurchase intention: A cultural and commitment-trust theory perspective

Elbeltagi, I., & Agag, G. (2016) · Internet Research

Customer Service Quality and LoyaltyEthics in Business and Education

Cited by 232

Analysing the role of complexity in explaining the fortunes of technology programmes: empirical application of the NASSS framework

Greenhalgh, T., Wherton, J., Papoutsi, C., Lynch, J., Hughes, G., A’Court, C., Hinder, S., Procter, R., & Shaw, S. (2018) · BMC Medicine

Information Systems Theories and ImplementationHealth Policy Implementation Science

Cited by 232

Algorithmic decision-making? The user interface and its role for human involvement in decisions supported by artificial intelligence

Bader, V., & Kaiser, S. (2019) · Organization

Information Systems Theories and ImplementationEthics and Social Impacts of AI

Cited by 232

Daily Fluctuations in Work Engagement: An Overview and Current Directions

Bakker, A. B. (2014) · European Psychologist

Job Satisfaction and Organizational BehaviorWorkaholism, burnout, and well-being

Cited by 232

What Do I Do in a World of Artificial Intelligence? Investigating the Impact of Substitutive Decision-Making AI Systems on Employees' Professional Role Identity

Strich, F., University of Bayreuth, G., Mayer, A.-S., University of Passau, G., Fiedler, M., & University of Passau, G. (2021) · Journal of the Association for Information Systems

Information Systems Theories and ImplementationAI and HR Technologies

Cited by 232

The study of compensation systems through the lens of self-determination theory: Reconciling 35 years of debate.

Gagné, M., & Forest, J. (2008) · Canadian Psychology / Psychologie canadienne

Employee Performance and MotivationJob Satisfaction and Organizational Behavior

Cited by 232

Corporate Governance of Big Data: Perspectives on Value, Risk, and Cost

Tallon, P. P. (2013) · Computer

Information Technology Governance and StrategyBig Data and Business Intelligence

Cited by 232

Mental Disorders in the Entrepreneurship Context: When Being Different Can Be An Advantage

Wiklund, J., Hatak, I., Patzelt, H., & Shepherd, D. A. (2018) · Academy of Management Perspectives

Entrepreneurship Studies and InfluencesMigration, Ethnicity, and Economy

Cited by 231