The DOI matches its Crossref record; 4 of the 4 references it cites were found in a registry or an index.
Service encounters and service relationships: Implications for research
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Citations
Cites
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BackgroundRelational Benefits in Services Industries: The Customer's Perspective
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Customer responses towards disabled frontline employees
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Metadata
- Authors
- Czepiel, J. A.
- Venue
- Journal of Business Research
- Publisher
- Elsevier BV
- Published
- 1990-01
- Volume
- 20
- Issue
- 1
- Pages
- 13-21
- ISSN
- 0148-2963 (ISSN-L)
- OpenAlex
- W1978466266
- Cited by
- 929
- References
- 4
- FWCI
- 4.90
- Type
- journal article
- Language
- en
- Open access
- closed
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
