Student or educator? Sign up with your school email and get 6 months of Pro free.
CoChat
Sign Up
Cited by 566

The DOI matches its Crossref record; 5 of the 5 references it cites were found in a registry or an index.

An epistemological view of consumer experiences

Open access
Walls, Andrew R., Okumus, Fevzi, Wang, Youcheng (Raymond), Kwun, David Joon-Wuk·2011·International Journal of Hospitality Management
DOI 10.1016/j.ijhm.2010.03.008
Open this paper in CoChat — free account

Overview

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

A few free checks a day · papers already verified open instantly · results are public

Integrity signals

Registry

Crossref · 10.1016/j.ijhm.2010.03.008

Cites

5 of 5 references verified0 citation errors · 0 not checkable

Statistics

Verification

Claims the paper makes

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

A few free checks a day · papers already verified open instantly · results are public

Self-check

Percentages, sums and reported differences re-computed from the paper’s own numbers.

The self-check needs the paper’s full text.

Citations

Cites

Research works printed but not linked: 47

  1. Andersson, 2007, The tourist in the experience economy, Scandinavian Journal of Hospitality and Tourism, 7, 46, 10.1080/15022250701224035 · DOI
  2. Arnould, 1993, River magic: extraordinary experience and the extended service encounter, Journal of Consumer Research, 20, 24, 10.1086/209331 · DOI · Paper page
  3. Barsky, 2002, Evoking emotion - affective keys to hotel loyalty, Cornell Hotel and Restaurant Administration Quarterly, 43, 39, 10.1016/S0010-8804(02)80007-6 · DOI
  4. Berry, 2002, Managing the total customer experience, MIT Sloan Management Review, 43, 85
  5. Bloemer, 1999, Customer loyalty in high and low involvement settings: the moderating impact of positive emotions, Journal of Marketing Management, 15, 315, 10.1362/026725799784870388 · DOI
  6. Carbone, 1994, Engineering customer experiences, Marketing Management, 3, 8
  7. Charters, 2005, Is wine consumption an aesthetic experience? Journal of Wine Research, 16, 121
  8. Cohen, 1979, A phenomenology of tourism experiences, Sociology, 13, 179, 10.1177/003803857901300203 · DOI
  9. Csikszentmihalyi, 1989, Optimal experience in work and leisure, Journal of Personality and Social Psychology, 56, 815, 10.1037/0022-3514.56.5.815 · DOI · Paper page
  10. Day, 2000, Managing market relationships, Journal of Academy of Marketing Science, 28, 24, 10.1177/0092070300281003 · DOI · Paper page
  11. Donovan, 1994, Store atmosphere and purchasing behavior, Journal of Retailing, 70, 283, 10.1016/0022-4359(94)90037-X · DOI · Paper page
  12. Dube, 2005, Affect asymmetry and comfort food consumption, Physiology & Behavior, 86, 559, 10.1016/j.physbeh.2005.08.023 · DOI
  13. Gilmore, 2002, Differentiating hospitality operations via experiences why selling services is not enough, Cornell Hotel and Restaurant Administration Quarterly, 43, 87, 10.1016/S0010-8804(02)80022-2 · DOI · Paper page
  14. Gueguen, 2006, Odors and consumer behavior in a restaurant, International Journal of Hospitality Management, 25, 335, 10.1016/j.ijhm.2005.04.007 · DOI
  15. Harris, 2003, Theatrical service experiences dramatic script development with employees, International Journal of Service Industry Management, 14, 184, 10.1108/09564230310474156 · DOI
  16. Hirsch, 1972, Processing fads and fashions: an organization-set analysis of cultural industry systems, The American Journal of Sociology, 77, 639, 10.1086/225192 · DOI · Paper page
  17. Hirschman, 1982, Hedonic consumption: emerging concepts, methods and propositions, Journal of Marketing, 48, 92, 10.1177/002224298204600314 · DOI · Paper page
  18. Hui, 1991, Perceived control and the effects of crowding and consumer choice on the service experience, The Journal of Consumer Research, 18, 174, 10.1086/209250 · DOI · Paper page
  19. Jacob, 2006, Styles of background music and consumption in a bar: an empirical evaluation, International Journal of Hospitality Management, 25, 716, 10.1016/j.ijhm.2006.01.002 · DOI
  20. Kaplan, 1987, Aesthetics, affect, and cognition, Environment and Behavior, 19, 3, 10.1177/0013916587191001 · DOI · Paper page
  21. Knutson, 2009, Identifying the dimensions of the guest's hotel experience, Cornell Hospitality Quarterly, 50, 44, 10.1177/1938965508326305 · DOI
  22. Laros, 2005, Emotions in consumer behavior: a hierarchical approach, Journal of Business Research, 58, 1437, 10.1016/j.jbusres.2003.09.013 · DOI · Paper page
  23. Levy, 1959, Symbols for sale, Harvard Business Review, 34, 117
  24. MacCannell, 1973, Staged authenticity: arrangements of social space in tourist settings, American Journal of Sociology, 79, 589, 10.1086/225585 · DOI · Paper page
  25. Mannell, 1984, A psychology for leisure research, Leisure and Society, 7, 13
  26. Mannell, 1987, Psychological nature of leisure and tourism experience, Annals of Tourism Research, 14, 314, 10.1016/0160-7383(87)90105-8 · DOI · Paper page
  27. Mathes, 1982, Peak experience tendencies: scale development and theory testing, Journal of Humanistic Psychology, 22, 92, 10.1177/0022167882223011 · DOI
  28. Mathwick, 2002, Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment, Journal of Retailing, 77, 39, 10.1016/S0022-4359(00)00045-2 · DOI
  29. Mathwick, 2002, The effect of dynamic retail experiences on experiential perceptions of value: an Internet and catalog comparison, Journal of Retailing, 78, 51, 10.1016/S0022-4359(01)00066-5 · DOI
  30. Mattila, 2006, Arousal expectations and service evaluations, International Journal of Service Industry Management, 17, 229, 10.1108/09564230610667087 · DOI
  31. McIntosh, 2005, An exploration of the experiential nature of boutique accommodation, Journal of Travel Research, 44, 74, 10.1177/0047287505276593 · DOI
  32. McLellan, 2000, Experience design, Cyberpsychology and Behavior, 3, 59, 10.1089/109493100316238 · DOI
  33. Milliman, 1986, The influence of background music on the behavior of restaurant patrons, Journal of Consumer Research, 13, 286, 10.1086/209068 · DOI · Paper page
  34. Mossberg, 2007, A marketing approach to the tourist experience, Scandinavian Journal of Hospitality and Tourism, 7, 59, 10.1080/15022250701231915 · DOI · Paper page
  35. Oh, 2007, Measuring experience economy concepts: tourism applications, Journal of Travel Research, 46, 119, 10.1177/0047287507304039 · DOI · Paper page
  36. Panzarella, 1980, The phenomenology of aesthetic peak experiences, Journal of Humanistic Psychology, 20, 69, 10.1177/002216788002000105 · DOI
  37. Pine, 1998, Welcome to the experience economy, Harvard Business Review, 97
  38. Prentice, 1998, Tourism as experience - the case of heritage parks, Annals of Tourism Research, 25, 1, 10.1016/S0160-7383(98)00084-X · DOI · Paper page
  39. Pullman, 2004, Ability of experience design elements to elicit emotions and loyalty behaviors, Decision Sciences, 35, 551, 10.1111/j.0011-7315.2004.02611.x · DOI · Paper page
  40. Quan, 2004, Towards a structural model of the tourist experience: an illustration from food experiences in tourism, Tourism Management, 25, 297, 10.1016/S0261-5177(03)00130-4 · DOI · Paper page
  41. Ravizza, 1977, Peak experiences in sports, Journal of Humanistic Psychology, 17, 35, 10.1177/002216787701700404 · DOI
  42. Schwartz, 1990, Feelings as information: informational and motivational functions of affective states, Vol.2, 527
  43. Swanson, 1978, Travels trough inner space: family structure and openness to absorbing experiences, The American Journal of Sociology, 83, 890, 10.1086/226636 · DOI
  44. Thorne, 1963, The clinical use of peak and Nadir experience reports, Journal of Clinical Psychology, 19, 248, 10.1002/1097-4679(196304)19:2<248::AID-JCLP2270190236>3.0.CO;2-D · DOI
  45. Uriely, 2005, The Tourist Experience, Annals of Tourism Research, 32, 199, 10.1016/j.annals.2004.07.008 · DOI · Paper page
  46. Wirtz, 2003, What to do on spring break? The role of predicted, on-line, and remembered experience in future choice, Psychological Science, 14, 20, 10.1111/1467-9280.03455 · DOI · Paper page
  47. Yuan, 2008, Relationships among experiential marketing, experiential value, and customer satisfaction, Journal of Hospitality & Tourism Research, 32, 387, 10.1177/1096348008317392 · DOI · Paper page

Cited by

See all 566

Metadata

Authors
Walls, A. R., Okumus, F., Wang, Y. (., & Kwun, D. J.-W.
Venue
International Journal of Hospitality Management
Publisher
Elsevier BV
Published
2011-03
Volume
30
Issue
1
Pages
10-21
ISSN
0278-4319 (ISSN-L)
DOI
10.1016/j.ijhm.2010.03.008
OpenAlex
W2124829377
Cited by
566
References
5
FWCI
24.56
Type
journal article
Language
en
Open access
green
Licence
  • www.elsevier.com/tdm/userlicense/1.0/ (tdm)
  • www.elsevier.com/legal/tdmrep-license (tdm)

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review

Data sources

Bibliographic data: Semantic Scholar, OpenAlex, Crossref.

Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.