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Technostress and work-family conflict in ICT-user employees during the COVID-19 pandemic: the role of social support and mindfulness
Abstract
The outbreak of the COVID-19 pandemic has accelerated the process of digital transformation in organisations and has considerably increased the exposure to and dependence of employees on Information and Communication Technologies, which may lead them to experience a negative psychological state known as technostress. This work analyses the impact of the COVID-19 pandemic and the growing technological exposure of employees to emotional exhaustion and work-family conflict. It also analyses the role that social support and mindfulness play as mechanisms that inhibit technostress in a context of health emergency. For this purpose, the authors develop and test a structural equation model on a sample of 1037 employees of the banking industry in Spain. The results show that the techno-stressors increase emotional exhaustion and the work-family conflict. We also observe that the COVID-19 pandemic has had a positive impact on the perception of techno-stressors and on emotional exhaustion. In addition, the results show that social support and mindfulness play a crucial role in diminishing technostress, as they reduce the perceived COVID-19 impact, techno-stressors and emotional exhaustion. Consequently, this work presents very relevant implications for organisations, identifying strategies that allow to reduce technostress and work-family conflict.
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Social support is negatively related to emotional exhaustion.
“Social support is negatively related to emotional exhaustion and techno-stressors.There is no interaction between techno-stressors and social support.The relationship between social support and work-family conflict is mediated by techno-stressors as well as by emotional exhaustion”
From Leadership and technostress: A systematic literature review (2025) · cites this paper as Azpíroz-Dorronsoro et al. (2023)
Social support is negatively related to techno-stressors.
“Social support is negatively related to emotional exhaustion and techno-stressors.There is no interaction between techno-stressors and social support.The relationship between social support and work-family conflict is mediated by techno-stressors as well as by emotional exhaustion”
From Leadership and technostress: A systematic literature review (2025) · cites this paper as Azpíroz-Dorronsoro et al. (2023)
The relationship between social support and work-family conflict is mediated by techno-stressors.
“Social support is negatively related to emotional exhaustion and techno-stressors.There is no interaction between techno-stressors and social support.The relationship between social support and work-family conflict is mediated by techno-stressors as well as by emotional exhaustion”
From Leadership and technostress: A systematic literature review (2025) · cites this paper as Azpíroz-Dorronsoro et al. (2023)
There is no interaction between techno-stressors and social support.
“Social support is negatively related to emotional exhaustion and techno-stressors.There is no interaction between techno-stressors and social support.The relationship between social support and work-family conflict is mediated by techno-stressors as well as by emotional exhaustion”
From Leadership and technostress: A systematic literature review (2025) · cites this paper as Azpíroz-Dorronsoro et al. (2023)
The relationship between social support and work-family conflict is mediated by emotional exhaustion.
“Social support is negatively related to emotional exhaustion and techno-stressors.There is no interaction between techno-stressors and social support.The relationship between social support and work-family conflict is mediated by techno-stressors as well as by emotional exhaustion”
From Leadership and technostress: A systematic literature review (2025) · cites this paper as Azpíroz-Dorronsoro et al. (2023)
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Zhang, W., Wu, H., Zhang, X., Li, F., & Zeng, X. (2026) · Work · doi:10.1177/10519815261444310
Guevara, T., & Watson, G. P. (2026) · Occupational Health Science · doi:10.1007/s41542-026-00264-3
Qin, X.-D., Lu, L., Li, R., Li, Z.-W., Zhou, Z., Shen, Q., Lai, S., & Liu, S. (2026) · Healthcare · doi:10.3390/healthcare14193140
Ethnographic Insights into the Socio-Technical Shaping of Academic Worklife Balance
Sampah, D. A. (2026) · Nordic Conference on Human-Computer Interaction · doi:10.1145/3829807.3829879
Metadata
- Authors
- Azpíroz-Dorronsoro, C., Fernández-Muñiz, B., Montes-Peón, J. M., & Vázquez-Ordás, C. J.
- Affiliations
- Faculty of Economics and Business, University of Oviedo, Oviedo, Spain
- Department of Business Administration, University of Oviedo, Oviedo, Spain
- Venue
- Behaviour & Information Technology
- Publisher
- Informa UK Limited
- Published
- 2023-06-02
- Volume
- 43
- Issue
- 8
- Pages
- 1531-1553
- ISSN
- 0144-929X (ISSN-L)
- 1362-3001
- OpenAlex
- W4379142813
- Cited by
- 28
- References
- 85
- Citations by year
- 2026: 12 · 2025: 9 · 2024: 5 · 2023: 2
- FWCI
- 8.31
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Behaviour and Information Technology (publishedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- Topics
- Social Sciences › Psychology › Social Psychology › Technostress in Professional Settings
- Social Sciences › Sociology and Political Science › Work-Family Balance Challenges
- Social Sciences › Psychology › Social Psychology › Stress and Burnout Research
- Keywords
- technostress, work-family conflict, social support, mindfulness, emotional exhaustion, ICT users, COVID-19 pandemic, digital transformation, bank employees, stress buffering
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