The DOI matches its Crossref record; 79 of the 80 references it cites were found in a registry or an index.
Artificial intelligence in E-commerce fulfillment: A case study of resource orchestration at Alibaba’s Smart Warehouse
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In the citing paper
“In cases such as these, human work continues to be performed by humans, not because it is difficult to automate, but because humans are better at it, or cheaper to employ, than machines.”
From Artificial intelligence and work: a critical review of recent research from the social sciences (2024) · cites this paper as Zhang et al. 2021
In the citing paper
“While AI has the potential to generate business value in terms of performance, productivity and effectiveness, it is not autonomous, as it works in concert with human capabilities (Zhang et al., 2021).”
From Toward AI Governance: Identifying Best Practices and Potential Barriers and Outcomes (2023) · cites this paper as Zhang et al., 2021
Citations
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Dwivedi, Y. K., Ismagilova, E., Hughes, D. L., Carlson, J., Filieri, R., Jacobson, J., Jain, V., Karjaluoto, H., Kefi, H., Krishen, A. S., et al. (2021) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2020.102168 · Cited by 4,608
Is the Resource-Based “View” a Useful Perspective for Strategic Management Research?
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Research works printed but not linked: 2
- Gupta, 2017, Artificial Intelligence in public health: Opportunities and challenges, JK Science, 19, 191
- Parveen, 2018, Artificial intelligence in construction industry: Legal issues and regulatory challenges, International Journal of Civil Engineering and Technology, 9, 957
Cited by
Sorted by citations
Items 201–227 of 227
Priority-Based Work Assignment: Optimizing E-commerce Fulfillment Operations
Balivada, R. (2025) · International Journal of Scientific Research in Computer Science Engineering and Information Technology · doi:10.32628/cseit25111201
Artificial Intelligence for Smart Supply Chain Management: Opportunities and Challenges
Ali, M. R., & Nipu, S. M. A. (2025) · Springer eBooks · doi:10.1007/978-981-96-1333-5_2
Does Artificial Intelligence Consistently Contribute to Firm Value Creation?Preprint
Xiao, X., Liu, H., & Fu, Y. (2025) · SSRN Electronic Journal · doi:10.2139/ssrn.5180728
Economic Impact of Fulfillment Centers in Secondary Market
Cecil, P. (2023) · International Journal For Multidisciplinary Research · doi:10.36948/ijfmr.2023.v05i04.40587
Artificial Intelligence and Employment: A Task Decomposition ApproachPreprint
Becchetti, L., Biondo, A. E., & Solferino, N. (2025) · SSRN Electronic Journal · doi:10.2139/ssrn.5209215
E-COMMERCE OPERATIONS WITH AI-POWERED DATA WAREHOUSES: A CASE STUDY ON CUSTOMER BEHAVIOR ANALYSISPreprint
Hossan, K. M. R. (2025) · SSRN Electronic Journal · doi:10.2139/ssrn.5250659
Exploring the Role of Artificial Intelligence in E-commerce: A Comprehensive Literature Review
Verma, A. K. (2025) · Journal of Emerging Technologies and Innovative Research · doi:10.56975/jetir.v12i6.565084
Kodadi, S., Deevi, D. P., Allur, N. S., Dondapati, K., Chetlapalli, H., & Thanjaivadivel, M. (2025) · International Conference on Intelligent Communication Technologies and Virtual Mobile Networks (ICICV) · doi:10.1109/icicv64824.2025.11085852
“Such interactions drive efficiency-e.g., productivity and effectiveness instance, error reduction-benefits to the business [6].”
Guo, K., & Zhan, C. (2025) · Paladyn Journal of Behavioral Robotics · doi:10.1515/pjbr-2025-0014 · Cited by 2
Selling Artificial Intelligence: How AI changes the rules of online smartphone offer presentations
Grabara, D. (2025) · Procedia Computer Science · doi:10.1016/j.procs.2025.09.252
Seghezzi, A., Mangiaracina, R., & Perego, A. (2025) · International Journal of Systems Science Operations & Logistics · doi:10.1080/23302674.2025.2576820
Chi, N. T. M., Thịnh, N. H. T., Minh, D. T. N., & Tu, N. T. (2025) · Tạp chí Công nghiệp Kinh tế và Quản lý · doi:10.62831/202512053
Fung, Y., & Cheng, M. (2026) · Elsevier eBooks · doi:10.1016/b978-0-443-28993-4.00218-3
Kesiapan pengelolaan pajak daerah dalam implementasi UU HKPD pada Kabupaten/Kota di Jawa Timur
Rahayu, H. A. (2025) · Journal of Economics Research and Policy Studies · doi:10.53088/jerps.v5i3.2890
“ROT telah beberapa kali digunakan dalam beberapa konteks serupa, diantaranya oleh Chadwick et.al (2015); Gong et.al (2018); dan Zhang et al. (2021).”
Sustainable Design of Smart Multimodal Urban Logistics in the Era of AI and Low-Altitude Economy
Fu, H., Li, H., Chen, Y., Zhao, J., Wu, Z., Liang, Z., & Zheng, N. (2026) · Design for Augmented Humanity · doi:10.1177/29776481261427592
“A reference architecture for smart warehouse in Industry 4.0 is proposed, and the common or variant features of smart warehouse are discussed (Van Geest et al., 2021; Zhang et al., 2021).”
InfluentialRola operatorów logistycznych w procesach magazynowania i dystrybucji w modelu dropshippingowym
Tukaj, M., & Samek-Wojtyla, M. (2025) · Ekonomika i Organizacja Logistyki · doi:10.22630/eiol.2025.10.3.20
Deriving Business Value From Artificial Intelligence In Business-To-Consumer E-Commerce Firms
Bawack, R. E. (2021) · theses.fr (ABES) · doi:10.70675/8638d810zbddcz4e78z98f2zce3722f3e6f0
Improving Trust in Fact-Checking Systems with Synthetic Training Data and Explanations
Bussotti, J.-F. (2024) · theses.fr (ABES) · doi:10.70675/6f25f951z9b70z4941z86e9zaaa746e7effe
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Al-Driven Financial Technology
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Matloub, H., Syed, T., & Khan, M. (2026) · SSRN Electronic Journal · doi:10.2139/ssrn.6993644
YAPAY ZEKÂNIN DİJİTAL GİRİŞİMCİLİK ÜZERİNDEKİ ETKİSİ: ALİBABA ÖRNEĞİ
Serinikli, N. (2026) · Bilgi Ekonomisi ve Yönetimi Dergisi · doi:10.54860/beyder.1932942
Apriliyan, R., Hidayatullah, M. F., & Nafis, A. W. (2026) · Indonesian Journal of Innovation Multidisipliner Research · doi:10.69693/ijim.v4i3.1470
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Maryanthi, S., Furinto, A., & Tamara, D. (2026) · Ilomata International Journal of Management · doi:10.61194/ijjm.v7i4.2299
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Metadata
- Authors
- Zhang, D., Pee, L. G., & Cui, L.
- Affiliations
- Nankai University (CN)
- Nanyang Technological University (SG)
- Shanghai University of Finance and Economics (CN)
- Corresponding author
- Cui, Lili
- Venue
- International Journal of Information Management
- Publisher
- Elsevier BV
- Published
- 2021-04
- Volume
- 57
- Pages
- 102304
- ISSN
- 0268-4012 (ISSN-L)
- OpenAlex
- W3120066074
- Cited by
- 228
- References
- 80
- Citations by year
- 2026: 23 · 2025: 44 · 2024: 53 · 2023: 49 · 2022: 42 · 2021: 17
- FWCI
- 24.48
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- International Journal of Information Management (publishedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- DR-NTU (Nanyang Technological University) (submittedVersion)
- Funders
- National Natural Science Foundation of China
- Topics
- Social Sciences › Decision Sciences › Management Science and Operations Research › Impact of AI and Big Data on Business and Society
- Social Sciences › Business, Management and Accounting › Management Information Systems › Information Systems Theories and Implementation
- Social Sciences › Business, Management and Accounting › Management Information Systems › Information Technology Governance and Strategy
- Keywords
- artificial intelligence, e-commerce fulfillment, resource orchestration, AI capabilities, human-AI co-evolution, warehouse automation, robots, artificial intelligence forecasting, automated planning, AI learning, business value, Alibaba, smart warehouse
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