The DOI matches its Crossref record; 79 of the 80 references it cites were found in a registry or an index.
Artificial intelligence in E-commerce fulfillment: A case study of resource orchestration at Alibaba’s Smart Warehouse
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“In cases such as these, human work continues to be performed by humans, not because it is difficult to automate, but because humans are better at it, or cheaper to employ, than machines.”
From Artificial intelligence and work: a critical review of recent research from the social sciences (2024) · cites this paper as Zhang et al. 2021
In the citing paper
“While AI has the potential to generate business value in terms of performance, productivity and effectiveness, it is not autonomous, as it works in concert with human capabilities (Zhang et al., 2021).”
From Toward AI Governance: Identifying Best Practices and Potential Barriers and Outcomes (2023) · cites this paper as Zhang et al., 2021
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Cited by
Sorted by citations
Responsible Artificial Intelligence Governance: A Review and Research Framework
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“The reported applications vary from the resource management of a warehouse (Zhang, Pee & Cui, 2021) to AI-assisted maintenance of renewable energy systems (Shin, Han & Rhee, 2021).”
BackgroundKushwaha, A. K., Kumar, P., & Kar, A. K. (2021) · Industrial Marketing Management · doi:10.1016/j.indmarman.2021.08.011 · Cited by 309
de Queiroz, M. M., Wamba, S. F., Jabbour, C. J. C., & Machado, M. C. (2022) · International Journal of Production Economics · doi:10.1016/j.ijpe.2021.108405 · Cited by 277
“, 2014) and e-commerce fulfilment (Zhang et al., 2021), among others.”
Chatterjee, S., Rana, N. P., Tamilmani, K., & Sharma, A. (2021) · Industrial Marketing Management · doi:10.1016/j.indmarman.2021.07.013 · Cited by 336
“In B2B relationships, customers' data becomes vast and complex since it is collected from multiple customer touchpoints set up in the organization (Dwivedi et al., 2021; Shareef et al., 2021; Zhang, Pee, & Cui, 2021).”
BackgroundResult
Metadata
- Authors
- Zhang, D., Pee, L. G., & Cui, L.
- Affiliations
- Nankai University (CN)
- Nanyang Technological University (SG)
- Shanghai University of Finance and Economics (CN)
- Corresponding author
- Cui, Lili
- Venue
- International Journal of Information Management
- Publisher
- Elsevier BV
- Published
- 2021-04
- Volume
- 57
- Pages
- 102304
- ISSN
- 0268-4012 (ISSN-L)
- OpenAlex
- W3120066074
- Cited by
- 228
- References
- 80
- Citations by year
- 2026: 23 · 2025: 44 · 2024: 53 · 2023: 49 · 2022: 42 · 2021: 17
- FWCI
- 24.48
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- International Journal of Information Management (publishedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- DR-NTU (Nanyang Technological University) (submittedVersion)
- Funders
- National Natural Science Foundation of China
- Topics
- Social Sciences › Decision Sciences › Management Science and Operations Research › Impact of AI and Big Data on Business and Society
- Social Sciences › Business, Management and Accounting › Management Information Systems › Information Systems Theories and Implementation
- Social Sciences › Business, Management and Accounting › Management Information Systems › Information Technology Governance and Strategy
- Keywords
- artificial intelligence, e-commerce fulfillment, resource orchestration, AI capabilities, human-AI co-evolution, warehouse automation, robots, artificial intelligence forecasting, automated planning, AI learning, business value, Alibaba, smart warehouse
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