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Exploring the role of personality, trust, and privacy in customer experience performance during voice shopping: Evidence from SEM and fuzzy set qualitative comparative analysis

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Bawack, Ransome Epie, Wamba, Samuel Fosso, Carillo, Kevin Daniel André·2021·International Journal of Information Management
DOI 10.1016/j.ijinfomgt.2021.102309
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Cited by

Sorted by citations

Authors
Bawack, R. E., Wamba, S. F., & Carillo, K. D. A.
Affiliations
TBS Education (FR)
Corresponding author
Bawack, Ransome Epie
ORCID
Venue
International Journal of Information Management
Publisher
Elsevier BV
Published
2021-06
Volume
58
Pages
102309
ISSN
0268-4012 (ISSN-L)
DOI
10.1016/j.ijinfomgt.2021.102309
OpenAlex
W3120639414
Cited by
240
References
18
Citations by year
2026: 34 · 2025: 62 · 2024: 49 · 2023: 48 · 2022: 36 · 2021: 11
FWCI
12.13
Type
journal article
Language
en
Open access
Licence
Locations
  • International Journal of Information Management (acceptedVersion)
  • HAL (submittedVersion, cc-by-nc)
  • RePEc: Research Papers in Economics (submittedVersion)
Topics
  • Physical Sciences › Computer Science › Artificial Intelligence › AI in Service Interactions
  • Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
Keywords
voice shopping, personality, Big Five personality traits, trust, privacy concerns, voice assistants, agreeableness, neuroticism, conscientiousness, prior experience, theory of reasoned action, e-commerce

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