The DOI matches its Crossref record; 12 of the 12 references it cites were found in a registry or an index.
The influence of market heterogeneity on the relationship between a destination's image and tourists’ future behaviour
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1988) · Zenodo · doi:10.5281/zenodo.14579729 · Cited by 21,118
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
Oliver, R. L. (1980) · Journal of Marketing Research · doi:10.1177/002224378001700405 · Cited by 14,494
The Behavioral Consequences of Service Quality
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996) · Journal of Marketing · doi:10.2307/1251929 · Cited by 12,003
A national customer satisfaction barometer: the Swedish experience
Fornell, C. (1992) · Journal of Marketing · doi:10.2307/1252129 · Cited by 5,641
The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships
Garbarino, E., & Johnson, M. S. (1999) · Journal of Marketing · doi:10.1177/002224299906300205 · Cited by 4,899
The antecedents and consequences of customer satisfaction for firms
Anderson, E. W., & Sullivan, M. W. (1993) · Marketing Science · doi:10.1287/mksc.12.2.125 · Cited by 4,610
Mittal, V., & Kamakura, W. A. (2001) · Journal of Marketing Research · doi:10.1509/jmkr.38.1.131.18832 · Cited by 2,256
Return on Marketing: Using Customer Equity to Focus Marketing Strategy
Rust, R. T., Lemon, K. N., & Zeithaml, V. A. (2004) · Journal of Marketing · doi:10.1509/jmkg.68.1.109.24030 · Cited by 2,151
Bolton, R. N. (1998) · Marketing Science · doi:10.1287/mksc.17.1.45 · Cited by 1,948
The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study
Hallowell, R. (1996) · International Journal of Service Industry Management · doi:10.1108/09564239610129931 · Cited by 1,862
Research works printed but not linked: 91
- Abdullah, 2000, Evaluating functional relationship between image, customer satisfaction and customer loyalty using general maximum entropy, Total Quality Management, 1, 826, 10.1080/09544120050008273 · DOI
- Anderson, 2000, Strengthening the satisfaction-profit chain, Journal of Service Research, 3, 107, 10.1177/109467050032001 · DOI · Paper page
- Andreassen, 1998, Customer loyalty and complex services: The impact of corporate image on quality, customer satisfaction and loyalty for customer with varying degrees of service expertise, International Journal of Service Industry Management, 9, 7, 10.1108/09564239810199923 · DOI · Paper page
- Ashworth, 1998, Tourist images: Marketing considerations, Marketing in the Tourism Industry, 213
- Baker, 2000, Quality, satisfaction and behavioral intentions, Annals of Tourism Research, 27, 785, 10.1016/S0160-7383(99)00108-5 · DOI · Paper page
- Baloglu, 1997, Affective image of tourism destinations, Journal of Travel Research, 35, 11, 10.1177/004728759703500402 · DOI
- Baloglu, 1999, A model of destination image formation, Annals of Tourism Research, 35, 11
- Beerli, 2002, The configuration of the university image and its relationship with the satisfaction of students, Journal of Educational Administration, 40, 486, 10.1108/09578230210440311 · DOI · Paper page
- Beerli, 2004, A model of customer loyalty in the retail banking market, European Journal of Marketing, 38, 253, 10.1108/03090560410511221 · DOI · Paper page
- Bello, 1985, The role of novelty in the pleasure travel experience, Journal of Travel Research, 20, 10.1177/004728758502400104 · DOI · Paper page
- Berné, 1996, La gestión estratégica y los conceptos de calidad percibida, satisfacción del cliente y lealtad, Economía Industrial, 307, 63
- Bigné, 2001, Tourist image, evaluation variables and after purchase behaviour: Inter-relationship, Tourism Management, 1
- Bitner, 1995, Building service relationships: Its all about promises, Journal of Academy of Marketing Science, 23, 246, 10.1177/009207039502300403 · DOI · Paper page
- Bloemer, 1998, On the relationship between store image, store satisfaction and store loyalty, European Journal of Marketing, 32, 499, 10.1108/03090569810216118 · DOI · Paper page
- Bolton, 1991, A multistage model of customer assessment of service quality and value, Journal of Consumer Research, 17, 10.1086/208564 · DOI
- Boulding, 1993, A dynamic process model of service quality: From expectations to behavioral intentions, Journal of Marketing Research, 30, 7, 10.2307/3172510 · DOI · Paper page
- Cai, 2003, Destination image and loyalty, Cognizant Communication Corporation, 7, 153
- Carman, 1990, Consumer perceptions of service quality: An assessment of the SERVQUAL dimensions, Journal of Retailing, 66, 33
- Caruana, 2002, Service loyalty: The effects of service quality and the mediating role of customer satisfaction, European Journal of Marketing, 36, 811, 10.1108/03090560210430818 · DOI · Paper page
- Chen, 2003, Market segmentation by tourists'sentiments, Annals of Tourism Research, 30, 178, 10.1016/S0160-7383(02)00046-4 · DOI
- Chen, 2001, An investigation of tourists’ destination loyalty and preferences, International Journal of Contemporary hospitality Management, 13, 79, 10.1108/09596110110381870 · DOI · Paper page
- Chen, 2004, The influence of company name in consumer variety seeking, Journal of Brand Management, 11, 219, 10.1057/palgrave.bm.2540168 · DOI
- Cronin, 1992, Measuring service quality: A re-examination and extension, Journal of Marketing, 56, 55, 10.2307/1252296 · DOI
- Danaher, 1998, Customer heterogeneity in service management, Journal of Service Research, 1, 129, 10.1177/109467059800100203 · DOI
- Decrop, 2005, A grounded typology of vacation decision-making, Tourism Management, 26, 121, 10.1016/j.tourman.2003.11.011 · DOI
- Desarbo, 2001, Customer value análisis in a heterogeneous market, Strategic Management Journal, 22, 845, 10.1002/smj.191 · DOI · Paper page
- Desarbo, 1992, Latent class metric conjoint análisis, Marketing Letters, 3, 273, 10.1007/BF00994135 · DOI
- Echtner, 1993, The measurement of destinations image: An empirical assessment, Journal of Travel Research, 30, 10
- Folkes, 1988, Recent attribution research in consumer behavior: A review and new directions, Journal of Consumer Research, 14, 548, 10.1086/209135 · DOI · Paper page
- Garlington, 1964, The Change seeker index: A measure of the need for variable stimulus input, Psychological Reports, 14, 919, 10.2466/pr0.1964.14.3.919 · DOI
- Giese, 2000, Defining consumer satisfaction, Academy of Marketing Science Review
- Godbey, 1991, Repeat tourism, play and monetary spending, Annals of Tourism Research, 18, 213, 10.1016/0160-7383(91)90005-V · DOI
- González, 2003, Características del Consumidor en la búsqueda de perfiles latentes de la respuesta del mercado: Aplicación a la selección de establecimiento minorista, Revista Española de Investigación de Marketing, 37
- Grönroos, 1984, A service quality model and its marketing implications, European Journal of Marketing, 18, 36, 10.1108/EUM0000000004784 · DOI
- Gwinner, K., Gremler, D., & Bitner, M.J. (1998). Relational benefits in services industries: the consumer's perspective. Journal of The Academy of Marketing Science, 26. · DOI · Paper page
- Hanna, 1988, Who is your satisfied customer, The Journal of Services Marketing, 2, 5, 10.1108/eb024728 · DOI
- Hanyu, 1993, The affective meaning of Tokyo: Verbal and non-verbal approaches, Journal of Environmental Psychology, 13, 161, 10.1016/S0272-4944(05)80148-3 · DOI
- Homburg, 2001, Personal Characteristics as Moderators of the Relationships between customer satisfaction and loyalty. An empirical analysis, Psychology and Marketing, 18, 43, 10.1002/1520-6793(200101)18:1<43::AID-MAR3>3.0.CO;2-I · DOI
- Huete, L.M. (1997). In Deusto Bilbao (Ed.), Servicios and beneficios.
- Kamakura, 1989, A probabilistic choice model for market segmentation and elasticity structure, Journal of Marketing Research, 379, 10.2307/3172759 · DOI
- Kandampully, 2000, Customer loyalty in the hotel industry: The role of customer satisfaction and image, International journal of Contemporary Hospitality Management, 12, 346, 10.1108/09596110010342559 · DOI · Paper page
- Kim, 2002, Cross-cultural consumer values, needs and purchase behaviour, Journal of Consumer marketing, 19, 481, 10.1108/07363760210444869 · DOI · Paper page
- Lebrun, 2002, Le Rolé de la Familiarité du Contexte d’achat sur la tendance aucomportament exploratoire et a la recherche de vaieté, Revue Francaise du Marketing, 186, 53
- Llosa, 1998, An empirical study of SERVQUAL's dimensionality, The Services Industries Journal, 18, 16, 10.1080/02642069800000017 · DOI
- Loveman, 1998, Employee satisfaction, customer loyalty, and financial performance: an empirical examination of service profit chain in retail banking, Journal of Service Research, 1, 10.1177/109467059800100103 · DOI
- Mansfeld, 1992, From motivation to actual travel, Annals of Tourism Research, 19, 399, 10.1016/0160-7383(92)90127-B · DOI · Paper page
- Mehrabian, 1974, A measure of arousal-deeking tendency, Environment and Behaviour, 5, 315
- Niininen, 2004, Destination royalty and repeat behavior: An application of optimum stimulation measurement, International Journal of Tourism Research, 6, 439, 10.1002/jtr.511 · DOI
- O’Leary, 2005, Ireland's image as a tourism destination in France: Attribute importance and performance, Journal of Travel Research, 43, 247, 10.1177/0047287504272025 · DOI
- O’Neil, 1992, An evaluation of models of consumer spatial behavior using the environment-behavior paradigm, Environment and Behavior, 24, 411, 10.1177/0013916592244001 · DOI
- Oliver, 1988, Response determinants in satisfaction judgment, Journal of Consumer Research, 14, 495, 10.1086/209131 · DOI
- Opperman, 1997, First-time and repeat visitors to New Zealand, Tourism Management, 18, 177, 10.1016/S0261-5177(96)00119-7 · DOI · Paper page
- Parasuraman, 1991, Refinement and reassessment of the SERVQUAL scale, Journal of Retailing, 67, 420
- Parker, 2000, Homeostasis and consumer behavior across cultures, International Journal of Research in Marketing, 33, 10.1016/S0167-8116(00)00006-9 · DOI
- Pearson, 1970, Relationship between global and specified measures of novelty seeking, Journal of Consulting and Clinical Psychology, 34, 199, 10.1037/h0029010 · DOI · Paper page
- Petrick, 2004, Are loyal visitors desired visitors, Tourism Management, 25, 463, 10.1016/S0261-5177(03)00116-X · DOI · Paper page
- Picón, 2004, Una comparación monte-carlo de tres métodos métricos de segmentación con análisis conjunto, Psicológica, 25, 231
- Picón, 2004, Segmentando mercados con análisis conjunto. Una aplicación al sector turístico, Psicothema, 12, 453
- Reichheld, 1993, Loyalty-based management, Harvard-Business Review, 64
- Reid, 1993, Communicating tourism suppliers: Services building repeat visitors relationships, Journal of Travel Tourism Marketing, 2, 3, 10.1300/J073v02n02_02 · DOI
- Riley, 2001, The case for process approaches in loyalty research in tourism, International Journal of Tourism Research, 3, 23, 10.1002/1522-1970(200101/02)3:1<23::AID-JTR290>3.0.CO;2-M · DOI
- Rust, 1993, Customer satisfaction, customer retention and market shared, Journal of Retailing, 69, 193, 10.1016/0022-4359(93)90003-2 · DOI
- Ruyter, D.K., Wetzels, M., & Bloomer, J. (1996). On the relationship between perceived service quality and behavioral intentions. In Proceedings of the 25th European Marketing Academic Conference (pp. 273–292).
- Rynes, 1991, Recruitment, job choice, and post-hire consequences: A call for new research directions, Handbook of Industrial and Organizational Psychology, 0, 399
- Selnes, 1993, An examination of the effect of product performance on brand reputation, satisfaction and loyalty, European Journal of Marketing, 27, 19, 10.1108/03090569310043179 · DOI · Paper page
- Senguder, 2003, An evaluation of consumer and business segmentation approaches, Journal of American Academy of Business, 2, 618
- Sirakaya, 1996, Modeling vacation destination decisions: A behavioural approach, Journal of Travel and Tourism Management, 5, 57, 10.1300/J073v05n01_05 · DOI
- Sirakaya, 2005, Building and testing theories of decision making by travellers, Tourism Management, 26, 815, 10.1016/j.tourman.2004.05.004 · DOI · Paper page
- Sivakumaran, 2002, Considerations set under variety seeking conditions: An experimental investigation, Advances in Consumer Research, 29, 209
- Spreng, 1996, An empirical examination of a model of perceived service quality and satisfaction, Journal of Retailing, 72, 201, 10.1016/S0022-4359(96)90014-7 · DOI · Paper page
- Steenkamp, 1995, Development and cross-cultural validation of a short form CSI as a measure stimulation level, International Journal of Research in Marketing, 12, 97, 10.1016/0167-8116(93)E0035-8 · DOI
- Stern, 1993, The formation of a composite urban image, Geographical Analysis, 25, 130, 10.1111/j.1538-4632.1993.tb00285.x · DOI
- Storbacka, 1994, Managing customer relationships for profit, International Journal of Service Industry Management, 5, 21, 10.1108/09564239410074358 · DOI · Paper page
- Sureshchandar, 2002, The relationship between service quality and customer satisfaction—A factor specific approach, The Journal of Services Marketing, 16, 363, 10.1108/08876040210433248 · DOI
- Tam, 2004, Customer satisfaction, service quality and perceived value, Journal of Marketing Management, 20, 21
- Taylor, 1997, Assessing regression-based importance weights for quality perceptions and satisfaction judgments in the presence of higher order and/or interactions effects, Journal of Retailing, 73, 135, 10.1016/S0022-4359(97)90018-X · DOI
- Taylor, 1994, An assessment of the relationships between service quality and customer satisfaction in the formation of consumers’ purchase intentions, Journal of Retailing, 70, 163, 10.1016/0022-4359(94)90013-2 · DOI
- Um, 1990, Attitude determinants in tourism destination choice, Annals of Tourism Research, 17, 432, 10.1016/0160-7383(90)90008-F · DOI · Paper page
- Wahlers, 1985, A consumer response to incongruity between optimal stimulation and lifestyle satisfaction, Advances in Consumer Research, 12, 97
- Walmsley, 1993, Appraisive images of tourist areas: Application of personal construct, Australian Geographer, 24, 1, 10.1080/00049189308703083 · DOI
- Woodside, 2002, A general theory of tourism consumption systems: A conceptual framework and an empirical exploration, Journal of Travel Research, 41, 120, 10.1177/004728702237412 · DOI
- Woodside, 1989, A general model of travel destination choice, Journal of Travel Research, 27, 8, 10.1177/004728758902700402 · DOI · Paper page
- Woodside, A.G., & MacDonald, R. (1994). General system framework of customer choice processes of tourism services. In: R.V. Gasser & K. Weiermair (Eds.), Spoilt for choice. Decision-making processes and preference change of tourists: Intertemporal and intercountry perspectives (pp. 30–59). Thaur, Germany.
- Worcester, 1997, Managing the image of bank the glue that binds, International Journal of bank marketing, 15, 146, 10.1108/02652329710175244 · DOI · Paper page
- Yi, 2004, What influences the relationship between customer satisfactions and repurchase intention? Investigating the effects of adjusted expectations and customer loyalty, Psychology & Marketing, 21, 351, 10.1002/mar.20009 · DOI
- Yuksel, 2002, Measurement of tourist satisfaction with restaurant services: A segment-based approach, Journal of Vacation Marketing, 9, 17
- Zins, 2001, Relative attitudes and commitment in customer loyalty models, International Journal of Service Industries management, 12, 269, 10.1108/EUM0000000005521 · DOI · Paper page
- Zuckerman, 1964, Development of a sensation-seeking scale, Journal of Consulting Psychology, 28, 477, 10.1037/h0040995 · DOI · Paper page
- Beerli, 2004, Tourist’characteristics and the perceived image of tourist destinations: A quantitative analysis—A case study of Lanzarote, Spain, Tourism Management, 25, 623, 10.1016/j.tourman.2003.06.004 · DOI · Paper page
- Eriksson, 2002, Managers’ perception of relationship management in heterogeneous markets, Industrial Marketing Management, 31, 535, 10.1016/S0019-8501(02)00189-X · DOI
- Oliver, 1981, Measurement and evaluation of satisfaction processes in retail settings, Journal of Retailing, 53
Cited by
Destination image and tourist loyalty: a meta-analysis
Zhang, H., Fu, X., Cai, L. A., & Lu, L. (2014) · Tourism Management · doi:10.1016/j.tourman.2013.06.006 · Cited by 1,098
Prayag, G., Hosany, S., Muskat, B., & Del Chiappa, G. (2017) · Journal of Travel Research · doi:10.1177/0047287515620567 · Cited by 924
Jin, N. P., Lee, S., & Lee, H. (2015) · International Journal of Tourism Research · doi:10.1002/jtr.1968 · Cited by 463
Tasci, A. D. A., Uslu, A., Stylidis, D., & Woosnam, K. M. (2022) · Journal of Travel Research · doi:10.1177/0047287520982377 · Cited by 195
Why Do First-Time and Repeat Visitors Patronize a Destination?
Morais, D. B., & Lin, C.-H. (2010) · Journal of Travel & Tourism Marketing · doi:10.1080/10548401003590443 · Cited by 151
Metadata
- Authors
- Castro, C. B., Martín Armario, E., & Martín Ruiz, D.
- Venue
- Tourism Management
- Publisher
- Elsevier BV
- Published
- 2007-02
- Volume
- 28
- Issue
- 1
- Pages
- 175-187
- ISSN
- 0261-5177 (ISSN-L)
- OpenAlex
- W1979152721
- Cited by
- 563
- References
- 12
- FWCI
- 42.65
- Type
- journal article
- Language
- en
- Open access
- closed
- Licence
- www.elsevier.com/tdm/userlicense/1.0/ (tdm)
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: The influence of market heterogeneity on the relationship between a destination's image and tourists’ future behaviour. https://app.cochat.ai/papers/10.1016/j.tourman.2005.11.013
- The paper
- Castro, C. B., Martín Armario, E., & Martín Ruiz, D. (2007). The influence of market heterogeneity on the relationship between a destination's image and tourists’ future behaviour. Tourism Management. https://doi.org/10.1016/j.tourman.2005.11.013
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.