The DOI matches its Crossref record; 14 of the 14 references it cites were found in a registry or an index.
Customer voluntary performance: Customers as partners in service delivery
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Citations
Cites
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Building, measuring, and profiting from customer loyalty
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Metadata
- Authors
- Bettencourt, L.
- Venue
- Journal of Retailing
- Publisher
- Elsevier BV
- Published
- 1997
- Volume
- 73
- Issue
- 3
- Pages
- 383-406
- ISSN
- 0022-4359 (ISSN-L)
- OpenAlex
- W2072117561
- Cited by
- 1,326
- References
- 14
- FWCI
- 9.19
- Type
- journal article
- Language
- en
- Open access
- closed
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
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Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
