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Cited by 1,237

The DOI matches its Crossref record; 8 of the 8 references it cites were found in a registry or an index.

Emotion work and psychological well-being

Zapf, Dieter·2002·Human Resource Management Review
DOI 10.1016/s1053-4822(02)00048-7
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Citations

Cites

Research works printed but not linked: 42

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  4. Briner, 1999, The neglect and importance of emotion at work, European Journal of Work and Organizational Psychology, 8, 323, 10.1080/135943299398212 · DOI
  5. Büssing, 1999, Interaktionsarbeit. Konzept und Methode der Erfassung im Krankenhaus [Interaction work. Concept and measurement methods in hospitals], Zeitschrift für Arbeitswissenschaft, 53, 164
  6. Büssing, 1999, Work stressors in nursing in the course of redesign: implications for burnout and interactional stress, European Journal of Work and Organizational Psychology, 8, 401, 10.1080/135943299398249 · DOI
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  8. Cordes, 1993, A review and integration of research on job burnout, Academy of Management Review, 18, 621, 10.5465/amr.1993.9402210153 · DOI · Paper page
  9. Edwards, 1993, Job demands and worker health: three-dimensional reexamination of the relationship between person–environment fit and strain, Journal of Applied Psychology, 78, 628, 10.1037/0021-9010.78.4.628 · DOI · Paper page
  10. Ekman, 1982, Felt, false and miserable smiles, Journal of Nonverbal Behavior, 6, 238, 10.1007/BF00987191 · DOI · Paper page
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  17. Mann, 1999, Emotion at work: to what extent are we expressing, suppressing, or faking it?, European Journal of Work and Organizational Psychology, 8, 347, 10.1080/135943299398221 · DOI
  18. Maslach, 1984, Burnout in organizational settings, vol. 5, 133
  19. Morris, 1996, The dimensions, antecedents, and consequences of emotional labor, Academy of Management Journal, 21, 989
  20. Morris, 1997, Managing emotions in the workplace, Journal of Managerial Issues, 9, 257
  21. Nerdinger, 1999, Emotionale Dissonanz und Burnout. Eine empirische Untersuchung im Pflegebereich eines Universitätskrankenhauses [Emotional dissonance and burnout. An empirical examination in the nursing sector of a university hospital], Zeitschrift für Arbeitswissenschaft, 53, 187
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  23. Rafaeli, 1989, When cashiers meet customers: an analysis of the role of supermarket cashiers, Academy of Management Journal, 32, 245, 10.2307/256362 · DOI · Paper page
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  30. Schmutte, B. (1999). Emotionsarbeit und ihre Konsequenzen bei Bankmitarbeitern [Emotion work and its consequences on employees in the banking sector]. Unpublished diploma thesis: J. W. Goethe-University: Faculty of Psychology.
  31. Spector, 1992, A consideration of the validity and meaning of self report measures of job conditions, vol. 7, 123
  32. Stenross, 1989, The highs and lows of emotional labor, Journal of Contemporary Ethnography, 17, 435, 10.1177/089124189017004003 · DOI
  33. Strack, 1988, Inhibiting and facilitating conditions of the human smile: a non-obstrusive test of the facial-feedback hypothesis, Journal of Personality and Social Psychology, 54, 768, 10.1037/0022-3514.54.5.768 · DOI · Paper page
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  35. Sutton, 1988, Untangling the relationship between displayed emotions and organizational sales: the case of convenience stores, Academy of Management Journal, 31, 461, 10.2307/256456 · DOI · Paper page
  36. Tolich, 1993, Alienating and liberating emotions at work: supermarket clerks' performance of customer service, Journal of Contemporary Ethnography, 22, 361, 10.1177/089124193022003004 · DOI · Paper page
  37. Van Maanen, 1989, “Real feelings”: emotional expression and organizational culture, vol. 11, 43
  38. Wall, 1996, The demand-control model of job strain: a more specific test, Journal of Occupational and Organizational Psychology, 69, 153, 10.1111/j.2044-8325.1996.tb00607.x · DOI · Paper page
  39. Wharton, 1993, The affective consequences of service work. Managing emotions on the job, Work and Occupations, 20, 205, 10.1177/0730888493020002004 · DOI · Paper page
  40. Zapf, 1993, Stress-oriented job analysis of computerized office work, The European Work and Organizational Psychologist, 3, 85, 10.1080/09602009308408580 · DOI
  41. Zapf, 2001, Emotion work and job stressors and their effects on burnout, Psychology and Health, 16, 527, 10.1080/08870440108405525 · DOI · Paper page
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Cited by

See all 1,237

Metadata

Authors
Zapf, D.
Venue
Human Resource Management Review
Publisher
Elsevier BV
Published
2002-06
Volume
12
Issue
2
Pages
237-268
ISSN
1053-4822 (ISSN-L)
DOI
10.1016/s1053-4822(02)00048-7
OpenAlex
W2025603971
Cited by
1,237
References
8
FWCI
57.28
Type
journal article
Language
en
Open access
closed
Licence
www.elsevier.com/tdm/userlicense/1.0/ (tdm)

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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

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