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Cited by 1,237

The DOI matches its Crossref record; 8 of the 8 references it cites were found in a registry or an index.

Emotion work and psychological well-being

Zapf, Dieter·2002·Human Resource Management Review
DOI 10.1016/s1053-4822(02)00048-7
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Cites

Show all 8 references

Research works printed but not linked: 42

  1. Abraham, 1998, Emotional dissonance in organizations: antecedents, consequences and moderators, Genetic, Social, and General Psychology Monographs, 124, 229
  2. Ashforth, 1993, Emotional labor in service roles: the influence of identity, Academy of Management Review, 18, 88, 10.5465/amr.1993.3997508 · DOI · Paper page
  3. Ashforth, 1995, Emotion in the workplace: a reappraisal, Human Relations, 48, 97, 10.1177/001872679504800201 · DOI · Paper page
  4. Briner, 1999, The neglect and importance of emotion at work, European Journal of Work and Organizational Psychology, 8, 323, 10.1080/135943299398212 · DOI
  5. Büssing, 1999, Interaktionsarbeit. Konzept und Methode der Erfassung im Krankenhaus [Interaction work. Concept and measurement methods in hospitals], Zeitschrift für Arbeitswissenschaft, 53, 164
  6. Büssing, 1999, Work stressors in nursing in the course of redesign: implications for burnout and interactional stress, European Journal of Work and Organizational Psychology, 8, 401, 10.1080/135943299398249 · DOI
  7. Buunk, 1999, Reciprocity in interpersonal relationships: An evolutionary perspective on its importance for health and well-being, vol. 10, 259
  8. Cordes, 1993, A review and integration of research on job burnout, Academy of Management Review, 18, 621, 10.5465/amr.1993.9402210153 · DOI · Paper page
  9. Edwards, 1993, Job demands and worker health: three-dimensional reexamination of the relationship between person–environment fit and strain, Journal of Applied Psychology, 78, 628, 10.1037/0021-9010.78.4.628 · DOI · Paper page
  10. Ekman, 1982, Felt, false and miserable smiles, Journal of Nonverbal Behavior, 6, 238, 10.1007/BF00987191 · DOI · Paper page
  11. Erickson, R. J. (1991). When emotion is the product: self, society, and inauthenticity in a postmodern world. Unpublished doctoral dissertation. Washington State University: Pullman.
  12. Frese, 1994, Action as the core of work psychology: a German approach, vol. 4, 271
  13. Gollwitzer, 1993, vol. 4, 141
  14. Kahn, 1992, vol. 4, 571
  15. Koeske, 1989, Construct validity of the Maslach burnout inventory, Journal of Applied Behavioral Science, 25, 131, 10.1177/0021886389252004 · DOI · Paper page
  16. Locke, 1996, A funny thing happened! The management of consumer emotions in service encounters, Organization Science, 7, 40, 10.1287/orsc.7.1.40 · DOI
  17. Mann, 1999, Emotion at work: to what extent are we expressing, suppressing, or faking it?, European Journal of Work and Organizational Psychology, 8, 347, 10.1080/135943299398221 · DOI
  18. Maslach, 1984, Burnout in organizational settings, vol. 5, 133
  19. Morris, 1996, The dimensions, antecedents, and consequences of emotional labor, Academy of Management Journal, 21, 989
  20. Morris, 1997, Managing emotions in the workplace, Journal of Managerial Issues, 9, 257
  21. Nerdinger, 1999, Emotionale Dissonanz und Burnout. Eine empirische Untersuchung im Pflegebereich eines Universitätskrankenhauses [Emotional dissonance and burnout. An empirical examination in the nursing sector of a university hospital], Zeitschrift für Arbeitswissenschaft, 53, 187
  22. Pekrun, 1992, Emotions in work and achievement, vol. 7, 153
  23. Rafaeli, 1989, When cashiers meet customers: an analysis of the role of supermarket cashiers, Academy of Management Journal, 32, 245, 10.2307/256362 · DOI · Paper page
  24. Rafaeli, 1989, When clerks meet customers: a test of variables related to emotional expression on the job, Journal of Applied Psychology, 74, 385, 10.1037/0021-9010.74.3.385 · DOI
  25. Rafaeli, 1987, Expression of emotion as part of the work role, Academy of Management Review, 12, 23, 10.5465/amr.1987.4306444 · DOI · Paper page
  26. Rafaeli, 1990, Busy stores and demanding customers: how do they affect the display of positive emotion, Academy of Management Journal, 33, 623, 10.2307/256584 · DOI · Paper page
  27. Riggio, 1986, Assessment of basic social skills, Journal of Personality and Social Psychology, 48, 649, 10.1037/0022-3514.51.3.649 · DOI · Paper page
  28. Rutter, 1988, Sources of occupational stress: an examination of British prison officers, Work and Stress, 2, 291, 10.1080/02678378808257490 · DOI
  29. Schaufeli, 1996, Burnout and reciprocity: towards a dual-level social exchange model, Work and Stress, 10, 225, 10.1080/02678379608256802 · DOI
  30. Schmutte, B. (1999). Emotionsarbeit und ihre Konsequenzen bei Bankmitarbeitern [Emotion work and its consequences on employees in the banking sector]. Unpublished diploma thesis: J. W. Goethe-University: Faculty of Psychology.
  31. Spector, 1992, A consideration of the validity and meaning of self report measures of job conditions, vol. 7, 123
  32. Stenross, 1989, The highs and lows of emotional labor, Journal of Contemporary Ethnography, 17, 435, 10.1177/089124189017004003 · DOI
  33. Strack, 1988, Inhibiting and facilitating conditions of the human smile: a non-obstrusive test of the facial-feedback hypothesis, Journal of Personality and Social Psychology, 54, 768, 10.1037/0022-3514.54.5.768 · DOI · Paper page
  34. Strauss, 1980, Gefühlsarbeit. Ein Beitrag zur Arbeits- and Berufssoziologie [Sentimental work. A contribution to industrial and occupational sociology], Kölner Zeitschrift für Soziologie und Sozialpsychologie, 32, 629
  35. Sutton, 1988, Untangling the relationship between displayed emotions and organizational sales: the case of convenience stores, Academy of Management Journal, 31, 461, 10.2307/256456 · DOI · Paper page
  36. Tolich, 1993, Alienating and liberating emotions at work: supermarket clerks' performance of customer service, Journal of Contemporary Ethnography, 22, 361, 10.1177/089124193022003004 · DOI · Paper page
  37. Van Maanen, 1989, “Real feelings”: emotional expression and organizational culture, vol. 11, 43
  38. Wall, 1996, The demand-control model of job strain: a more specific test, Journal of Occupational and Organizational Psychology, 69, 153, 10.1111/j.2044-8325.1996.tb00607.x · DOI · Paper page
  39. Wharton, 1993, The affective consequences of service work. Managing emotions on the job, Work and Occupations, 20, 205, 10.1177/0730888493020002004 · DOI · Paper page
  40. Zapf, 1993, Stress-oriented job analysis of computerized office work, The European Work and Organizational Psychologist, 3, 85, 10.1080/09602009308408580 · DOI
  41. Zapf, 2001, Emotion work and job stressors and their effects on burnout, Psychology and Health, 16, 527, 10.1080/08870440108405525 · DOI · Paper page
  42. Zapf, 1999, Emotion work as a source of stress. The concept and development of an instrument, European Journal of Work and Organizational Psychology, 8, 371, 10.1080/135943299398230 · DOI · Paper page

Cited by

Metadata

Authors
Zapf, D.
Venue
Human Resource Management Review
Publisher
Elsevier BV
Published
2002-06
Volume
12
Issue
2
Pages
237-268
ISSN
1053-4822 (ISSN-L)
DOI
10.1016/s1053-4822(02)00048-7
OpenAlex
W2025603971
Cited by
1,237
References
8
FWCI
57.28
Type
journal article
Language
en
Open access
closed
Licence
www.elsevier.com/tdm/userlicense/1.0/ (tdm)

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