Linking service climate and customer perceptions of service quality: Tests of a causal model.
Benjamin N. Schneider, Susan Schoenberger White, Michelle C. Paul·1998·Journal of Applied Psychology
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Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.