An integrative framework for explaining reactions to decisions: Interactive effects of outcomes and procedures.

Joel Brockner, Batia Mishan Wiesenfeld·1996·Psychological Bulletin

Abstract

The authors suggest that procedural and distributive factors interactively combine to influence individuals' reactions to their encounters with other people, groups, and organizations. Results from 45 independent samples (reviewed herein) show that (a) level of procedural justice is more positively related to individuals' reactions when outcome fairness or valence is relatively low and (b) level of outcome fairness or valence is more positively related to individuals' reactions when procedural justice is relatively low. They present various explanations of the interaction effect. Theoretical progress may be achieved through future efforts to delineate the conditions under which each of the explanations is more versus less likely to account for the interaction.

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  2. The Staircase to Terrorism: A Psychological Exploration.
    Moghaddam, Fathali M. · 2005 · American Psychologist
  3. Uncertainty management by means of fairness judgments
    van den Bos, Kees, Lind, E. Allan · 2002 · Advances in Experimental Social Psychology
  4. Consumer responses to compensation, speed of recovery and apology after a service failure
    Wirtz, Jochen, Mattila, Anna S. · 2004 · International Journal of Service Industry Management
  5. 'It's Reducing a Human Being to a Percentage': Perceptions of Justice in Algorithmic Decisions
    Binns, Reuben, Van Kleek, Max, Veale, Michael, Lyngs, Ulrik, Zhao, Jun, Shadbolt, Nigel · 2018 · Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems

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Cite CoChat for the checks on this page, and the paper for its own findings.

This page
CoChat. (2026). Citation check: An integrative framework for explaining reactions to decisions: Interactive effects of outcomes and procedures. https://app.cochat.ai/papers/10.1037//0033-2909.120.2.189
The paper
Brockner, J., & Wiesenfeld, B. M. (1996). An integrative framework for explaining reactions to decisions: Interactive effects of outcomes and procedures. Psychological Bulletin. https://doi.org/10.1037//0033-2909.120.2.189

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