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Cited by 1,063

The DOI matches its Crossref record; 8 of the 8 references it cites were found in a registry or an index.

Removing the Shadow of Suspicion: The Effects of Apology Versus Denial for Repairing Competence- Versus Integrity-Based Trust Violations.

Open access
Kim, Peter H., Ferrin, Donald L., Cooper, Cecily D., Dirks, Kurt T.·2004·Journal of Applied Psychology
DOI 10.1037/0021-9010.89.1.104
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Abstract

Two studies were conducted to examine the implications of an apology versus a denial for repairing trust after an alleged violation. Results reveal that trust was repaired more successfully when mistrusted parties (a) apologized for violations concerning matters of competence but denied culpability for violations concerning matters of integrity, and (b) had apologized for violations when there was subsequent evidence of guilt but had denied culpability for violations when there was subsequent evidence of innocence. Supplementary analyses also revealed that the interactive effects of violation type and violation response on participants' trusting intentions were mediated by their trusting beliefs. Combined, these findings provide needed insight and supporting evidence concerning how trust might be repaired in the aftermath of a violation.

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Citations

Cites

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Cited by

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Metadata

Authors
Kim, P. H., Ferrin, D. L., Cooper, C. D., & Dirks, K. T.
Venue
Journal of Applied Psychology
Publisher
American Psychological Association (APA)
Published
2004
Volume
89
Issue
1
Pages
104-118
ISSN
  • 0021-9010 (ISSN-L)
  • 1939-1854
DOI
10.1037/0021-9010.89.1.104
OpenAlex
W1701983757
Cited by
1,063
References
8
FWCI
18.04
Type
journal article
Language
en
Open access
green

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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.