Keeping it between us: Managerial endorsement of public versus private voice.
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-the expression of work ideas or concerns, they can spur useful discussions, action planning, and problem solving. However, we make the case that managers, whose support is essential for voice to have a functional impact, are averse to publicly expressed voice and prefer acting on voice that is privately brought up to them in one-on-one settings. Drawing on face management theory (Goffman, 1967), we argue that voice expressed in front of an audience, compared with that expressed one-on-one, is more threatening to the image that managers seek to portray as competent and unerring leaders, and that leads managers to respond more defensively to public voice and endorse it less. This, we propose, is especially true when the relationship quality between manager and employee is weak as public voice from relationally distant employees is perceived as a stronger challenge. Across five studies (correlational and experimental), we find support for our arguments and rule out alternative explanations such as that managers are aversive to public voice because it threatens their ego or that managers feel more accountable to act on publicly provided input. We discuss the implications of our findings for theory and practice. (PsycInfo Database Record (c) 2021 APA, all rights reserved).
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Voice Permission without Voice Power in Hierarchical Organizations
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- Authors
- Isaakyan, S., Sherf, E. N., Tangirala, S., & Guenter, H.
- Affiliations
- University of North Carolina at Chapel Hill (US)
- Corresponding author
- Isaakyan, Sofya
- Venue
- Journal of Applied Psychology
- Published
- 2021-07
- Volume
- 106
- Issue
- 7
- Pages
- 1049-1066
- ISSN
- 0021-9010 (ISSN-L)
- 1939-1854
- OpenAlex
- W3044362658
- Cited by
- 100
- References
- 61
- Citations by year
- 2026: 17 · 2025: 28 · 2024: 19 · 2023: 14 · 2022: 16 · 2021: 6
- FWCI
- 9.72
- Type
- journal article
- Language
- en
- Open access
- Licence
- other-oa
- Locations
- Journal of Applied Psychology (publishedVersion)
- PubMed (publishedVersion)
- Research Publications (Maastricht University) (publishedVersion, other-oa)
- EUR Research Repository (Erasmus University Rotterdam) (publishedVersion, other-oa)
- EUR Research Repository (Erasmus University Rotterdam) (submittedVersion, other-oa)
- Research Publications (Maastricht University) (submittedVersion)
- Funders
- American Psychological Association
- Topics
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
- Social Sciences › Public Administration › Labor Movements and Unions
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Management and Organizational Studies
- Keywords
- employee voice, workplace communication, leader image, one-to-one communication
- MeSH terms
- Humans, Problem Solving
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