Student or educator? Sign up with your school email and get 6 months of Pro free.
CoChat
Sign Up
Cited by 519

The DOI matches its Crossref record; 18 of the 18 references it cites were found in a registry or an index.

Online consumer retention: contingent effects of online shopping habit and online shopping experience

Khalifa, Mohamed, Liu, Vanessa·2007·European Journal of Information Systems
DOI 10.1057/palgrave.ejis.3000711
Open this paper in CoChat — free account

Abstract

In this study, we further develop the information systems continuance model in the context of online shopping, using a contingency theory that accounts for the roles of online shopping habit and online shopping experience. Specifically, we argue and empirically demonstrate that although conceptually distinct, online shopping habit and online shopping experience have similar effects on repurchase intention. They both have positive mediated effects through satisfaction and moderate the relationship between satisfaction and online repurchase intention. The results of a survey study involving 122 online customers provide strong support for our research model. We also identify after-sale service, transaction efficiency, security, convenience, and cost savings as important online shopping usefulness drivers. Theoretical and practical implications include establishing a contingency theory to more fully explain online customer retention as well as guidelines for development of customer relationship management initiatives.

Overview

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

A few free checks a day · papers already verified open instantly · results are public

Integrity signals

Registry

Crossref · 10.1057/palgrave.ejis.3000711

Cites

18 of 18 references verified0 citation errors · 0 not checkable

Statistics

Verification

Claims the paper makes

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

A few free checks a day · papers already verified open instantly · results are public

Self-check

Percentages, sums and reported differences re-computed from the paper’s own numbers.

The self-check needs the paper’s full text.

Citations

Cites

Research works printed but not linked: 65

  1. 10.1037/0022-3514.78.1.53 · DOI · Paper page
  2. 10.1111/j.1559-1816.1998.tb01681.x · DOI · Paper page
  3. Ajzen I, 1988, Attitudes, Personality and Behaviour
  4. 10.1287/mnsc.33.4.525 · DOI · Paper page
  5. Barclay DC, 1995, Technology Studies, 2, 285
  6. 10.1037/0033-2909.126.6.925 · DOI · Paper page
  7. 10.2307/3151408 · DOI · Paper page
  8. 10.1016/0167-9236(94)00007-F · DOI
  9. Bhattacherjee A, 2004, MIS Quarterly, 28, 229, 10.2307/25148634 · DOI · Paper page
  10. 10.2307/2393738 · DOI · Paper page
  11. 10.1177/0092070302250900 · DOI
  12. Carte TA, 2003, MIS Quarterly, 27, 479, 10.2307/30036541 · DOI · Paper page
  13. 10.1080/10696679.1999.11501835 · DOI
  14. 10.1016/S0022-4359(01)00056-2 · DOI · Paper page
  15. 10.1145/217278.217285 · DOI · Paper page
  16. Copeland MT, 1923, Harvard Business Review, 1, 282
  17. Cotterman W, 1992, Challenges and Strategies for Research in Information Systems Development
  18. 10.1287/mnsc.35.8.982 · DOI · Paper page
  19. 10.1108/03090569410061196 · DOI
  20. Eagly AH, 1993, The Psychology of Attitudes
  21. 10.1016/0749-5978(85)90002-0 · DOI · Paper page
  22. 10.1016/0022-1031(82)90058-0 · DOI · Paper page
  23. 10.1016/S0065-2601(08)60372-X · DOI · Paper page
  24. 10.1108/09590550210445344 · DOI
  25. 10.2307/3151718 · DOI · Paper page
  26. 10.4018/joeuc.2003070101 · DOI · Paper page
  27. Gefen D, 2000, Journal of Association for Information Systems, 1, 1, 10.17705/1jais.00008 · DOI · Paper page
  28. Hair JF, 1998, Multivariate Data Analysis with Readings
  29. Jacoby J, 1978, Brand Loyalty Measurement and Management
  30. 10.1057/palgrave.ejis.3000431 · DOI
  31. Jones T, 1995, Harvard Business Review, 73, 88
  32. 10.1108/08876040010371555 · DOI · Paper page
  33. 10.2307/249751 · DOI · Paper page
  34. 10.4018/jgim.2002070101 · DOI
  35. Khare A, 2005, Advances in Consumer Research, 32, 35
  36. 10.1287/isre.13.2.205.83 · DOI · Paper page
  37. Law KS, 1998, Academy of Management Review, 23, 741, 10.5465/amr.1998.1255636 · DOI · Paper page
  38. 10.1109/3468.852436 · DOI · Paper page
  39. 10.2307/1252284 · DOI
  40. 10.1023/A:1025645210350 · DOI
  41. 10.1111/j.1559-1816.1988.tb01189.x · DOI
  42. 10.1016/0277-9536(91)90153-4 · DOI
  43. Murray KB, 2005, Advances in Consumer Research, 32, 35
  44. 10.1177/0092070302238604 · DOI
  45. Nunnally JC, 1978, Psychometric Theory
  46. Oliver RL, 1979, New Dimensions Of Consumer Satisfaction And Complaining Behaviour, 66
  47. 10.2307/3150499 · DOI · Paper page
  48. Oliver RL, 1997, Satisfaction: A Behavioural Perspective on the Consumer
  49. 10.2307/1252099 · DOI · Paper page
  50. 10.1086/209131 · DOI · Paper page
  51. 10.2307/1251430 · DOI · Paper page
  52. 10.1057/palgrave.ejis.3000513 · DOI · Paper page
  53. Quinn J, 2005, Advances in Consumer Research, 32, 34
  54. Reichheld FF, 1996, The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
  55. 10.1016/0022-4359(93)90003-2 · DOI · Paper page
  56. 10.2307/1252073 · DOI
  57. 10.1108/03090560110363409 · DOI
  58. 10.1080/07421222.1994.11518035 · DOI · Paper page
  59. Triandis HC, 1971, Attitude and Attitude Change
  60. Triandis HC, 1980, Beliefs, Attitudes and Values, 195
  61. 10.1111/j.1559-1816.1994.tb00583.x · DOI · Paper page
  62. 10.1111/j.2044-8309.1998.tb01160.x · DOI · Paper page
  63. Verplanken B, 1997, Decision Making: Cognitive Models and Explanations, 40
  64. Wold H, 1989, Theoretical Empiricism, vii
  65. 10.1037/0022-3514.38.3.432 · DOI

Cited by

See all 519

Metadata

Authors
Khalifa, M., & Liu, V.
Venue
European Journal of Information Systems
Publisher
Informa UK Limited
Published
2007-12
Volume
16
Issue
6
Pages
780-792
ISSN
  • 0960-085X (ISSN-L)
  • 1476-9344
DOI
10.1057/palgrave.ejis.3000711
OpenAlex
W2051761983
Cited by
519
References
18
FWCI
12.80
Type
journal article
Language
en
Open access
closed
Licence
www.springer.com/tdm (unspecified)

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review

Data sources

Bibliographic data: Semantic Scholar, OpenAlex, Crossref.

Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.