Cited by 312Service and Product InnovationMental Health and Patient InvolvementPublic Policy and Administration Research

The DOI matches its Crossref record; 63 of the 63 references it cites were found in a registry or an index.

Value Co-Creation through Patient Engagement in Health Care: A micro-level approach and research agenda

Hardyman, Wendy, Daunt, Kate L., Kitchener, Martin·2015·Public Management Review

DOI 10.1080/14719037.2014.881539

Open this paper in CoChat — free account

Abstract

Patient engagement has gained increasing prominence within academic literatures and policy discourse. With limited developments in practice, most extant academic contributions are conceptual, with initiatives in the National Health Service (NHS) concentrating at macro- rather than at micro-level. This may be one reason why the issue of ‘value co-creation’ has received limited attention within academic discussions of patient engagement or policy pronouncements. Drawing on emerging ideas in the services marketing and public management literatures, this article offers the first elucidation of the importance of studying ‘value co-creation’ as a basis for further empirical analysis of patient engagement in micro-level encounters.

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

Integrity signals

Registry

Crossref · 10.1080/14719037.2014.881539

Cites

63 of 63 references verified0 citation errors · 0 not checkable

Statistics

Claims the paper makes

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

Self-check

Percentages, sums and reported differences re-computed from the paper’s own numbers.

The self-check needs the paper’s full text.

Evolving to a New Dominant Logic for Marketing
Vargo, S. L., & Lusch, R. F. (2004) · Journal of Marketing · doi:10.1509/jmkg.68.1.1.24036 · Cited by 14,779
Service-dominant logic: continuing the evolution
Vargo, S. L., & Lusch, R. F. (2008) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-007-0069-6 · Cited by 7,824
What Is Value in Health Care?
Porter, M. E. (2010) · New England Journal of Medicine · doi:10.1056/nejmp1011024 · Cited by 5,084
On value and value co-creation: A service systems and service logic perspective
Vargo, S. L., Maglio, P. P., & Akaka, M. A. (2008) · European Management Journal · doi:10.1016/j.emj.2008.04.003 · Cited by 3,418
Critical service logic: making sense of value creation and co-creation
Grönroos, C., & Voima, P. (2012) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-012-0308-3 · Cited by 2,935
Service logic revisited: who creates value? And who co‐creates?
Grönroos, C. (2008) · European Business Review · doi:10.1108/09555340810886585 · Cited by 2,041
Value co-creation in service logic: A critical analysis
Grönroos, C. (2011) · Marketing Theory · doi:10.1177/1470593111408177 · Cited by 1,771
The Service-dominant Logic of Marketing: Dialog, Debate, and Directions
Lusch, R. F., Vargo, S. L., Bolton, R. N., & Webster, F. E. (2006) · Cited by 1,671
It's all B2B…and beyond: Toward a systems perspective of the market
Vargo, S. L., & Lusch, R. F. (2010) · Industrial Marketing Management · doi:10.1016/j.indmarman.2010.06.026 · Cited by 1,560
Psychological Implications of Customer Participation in Co-Production
Bendapudi, N. M., & Leone, R. P. (2003) · Journal of Marketing · doi:10.1509/jmkg.67.1.14.18592 · Cited by 1,491

Show all 62 references

Research works printed but not linked: 7

Coulter A., 2011, Engaging Patients in Healthcare
Coulter A., 2012, Leadership for Patient Engagement
Gummesson E., 1993, Quality Management in Service Organisation
LéGaré F., 2007, Zeitschrift Fur Arztliche Fortbildung Und Qualitatssicherung, 101, 213
2012, Evidence: Helping People Share Decision Making
2013, Evidence Scan: Involving Patients in Improving Safety
2013, Exploring Patient Participation in Reducing Health-Care-Related Safety Risks

Sorted by citations

Items 101–200 of 312

Enabling Value Co-Creation in Healthcare through Blockchain Technology
Spena, T. R., Mele, C., Cavacece, Y., Ebraico, S., Dantas, C., Roseiro, P., & van Staalduinen, W. H. (2022) · International Journal of Environmental Research and Public Health · doi:10.3390/ijerph20010067 · Cited by 26
The Negative Effects of Institutional Logic Multiplicity on Service Platforms in Intermodal Mobility Ecosystems
Schulz, T., Böhm, M., Gewald, H., Celik, Z., & Krcmar, H. (2020) · Business & Information Systems Engineering · doi:10.1007/s12599-020-00654-z · Cited by 26
How Co-creation Drives the Success of Public Service Initiatives? A Case-study Based Analysis
Saha, V., & Goyal, P. (2019) · Journal of Nonprofit & Public Sector Marketing · doi:10.1080/10495142.2019.1668328 · Cited by 22
Understanding the mechanisms of household and stakeholder engagement in a recycling ecosystem: The SDL perspective.
Helmefalk, M., Palmquist, A., & Rosenlund, J. (2023) · Waste Management · doi:10.1016/j.wasman.2023.01.030 · Cited by 17
Using insights from (public) services management to improve student engagement in higher education
Cassidy, K. J., Sullivan, M. N., & Radnor, Z. (2019) · Studies in Higher Education · doi:10.1080/03075079.2019.1665010 · Cited by 22
A bird in the hand: empirically grounded archetypes of collaborative innovation in the public sector
Kurtmollaiev, S., Pedersen, P. E., & Lie, T. (2023) · Public Management Review · doi:10.1080/14719037.2023.2171092 · Cited by 30
From one-sized to over-individualized? Service logic’s value creation
Eriksson, E. M., & Nordgren, L. (2018) · Journal of Health Organization and Management · doi:10.1108/jhom-02-2018-0059 · Cited by 21
Creating or Destructing Value in Use? Handling Cognitive Impairments in Co-Creation with Serious and Chronically Ill Users
Skarli, J. B. (2021) · Administrative Sciences · doi:10.3390/admsci11010016 · Cited by 20
An exploration of the drivers of employee motivation to facilitate value co-creation
Waseem, D., Biggemann, S., & Garry, T. (2020) · Journal of Services Marketing · doi:10.1108/jsm-11-2019-0458 · Cited by 25
Value Propositions in Public Collaborations: Regaining Organizational Focus Through Value Configurations
Eriksson, E., Gadolin, C., Andersson, T., Hellström, A., & Lifvergren, S. (2021) · British Journal of Management · doi:10.1111/1467-8551.12567 · Cited by 20
The Dignity Project Framework: An extreme citizen science framework in occupational therapy and rehabilitation research
Chapman, K., Dixon, A., Cocks, K., Ehrlich, C., & Kendall, E. A. (2022) · Australian Occupational Therapy Journal · doi:10.1111/1440-1630.12847 · Cited by 19
User involvement and value co-creation in well-being ecosystems
Poblete, L. A., Eriksson, E. M., Hellström, A., & Glennon, R. (2023) · Journal of Health Organization and Management · doi:10.1108/jhom-11-2022-0339 · Cited by 19
Le patient comme acteur du design en e-santé : design participatif d’une application mobile pour patients cardiaques
Grosjean, S., Bonneville, L., & Redpath, C. J. (2019) · Sciences du Design · doi:10.3917/sdd.009.0065 · Cited by 23
A smart tech lever to augment caregivers' touch and foster vulnerable patient engagement and well-being
Mele, C., Marzullo, M., Bernardo, I. D., Spena, T. R., Massi, R., Salandra, A. L., & Cialabrini, S. (2021) · Journal of Service Theory and Practice · doi:10.1108/jstp-12-2020-0292 · Cited by 20
Service design in healthcare: a segmentation-based approach
Engström, J., Norin, O., de Varennes, S. D. G., & Valtakoski, A. (2022) · Journal of service management · doi:10.1108/josm-06-2021-0239 · Cited by 25
Key influencing factors for the success of external innovation strategies in the biotechnology industry
Lin, M.-C., & Lekhawipat, W. (2023) · Journal of Business and Industrial Marketing · doi:10.1108/jbim-07-2022-0307 · Cited by 18
Fostering innovation through stakeholders’ engagement at the healthcare industry: Tapping the right key
Segarra‐Oña, M., Peiró‐Signes, Á., & Verma, R. (2020) · Health Policy · doi:10.1016/j.healthpol.2020.05.013 · Cited by 19
Higher Sustainability and Lower Opportunistic Behaviour in Healthcare: A New Framework for Performing Hospital-Based Health Technology Assessment
Palozzi, G., Brunelli, S., & Falivena, C. (2018) · Sustainability · doi:10.3390/su10103550 · Cited by 21
Conceptions of patients and their roles in healthcare
McDermott, A. M., & Pedersen, A. R. (2016) · Journal of Health Organization and Management · doi:10.1108/jhom-10-2015-0164 · Cited by 18
Consumer engagement in health services in Queensland, Australia: A qualitative study about perspectives of engaged consumers
Ehrlich, C., Slattery, M., & Kendall, E. A. (2020) · Health & Social Care in the Community · doi:10.1111/hsc.13050 · Cited by 17
Does well-being differ across customer value cocreation practice styles? An empirical study in a chronic health context
Pham, T.-A. N., Sweeney, J., & Soutar, G. N. (2021) · European Journal of Marketing · doi:10.1108/ejm-01-2020-0032 · Cited by 18
Value configurations for balancing standardization and customization in chronic care: a qualitative study
Colldén, C., Hellström, A., & Gremyr, I. (2021) · BMC Health Services Research · doi:10.1186/s12913-021-06844-z · Cited by 17
Public management in turbulent times: COVID‐19 as an ecosystem disruptor
Eriksson, E. M., Gadolin, C., Lindahl, G., Alexandersson, P., & Eriksson, J. (2021) · Australian Journal of Public Administration · doi:10.1111/1467-8500.12525 · Cited by 17
Emerging point of care devices and artificial intelligence: Prospects and challenges for public health
Stranieri, A., Venkatraman, S., Minicz, J., Zarnegar, A., Firmin, S., Balasubramanian, V., & Jelinek, H. F. (2022) · Smart Health · doi:10.1016/j.smhl.2022.100279 · Cited by 17
Assessing the Role of Consumer Experience, Engagement, and Satisfaction in Healthcare Services: A Two-Stage Reflective-Formative Measurement Using PLS-SEM
Senapati, S., & Panda, R. K. (2023) · Services Marketing Quarterly · doi:10.1080/15332969.2023.2295662 · Cited by 17
Performance Nutrition in the digital era – An exploratory study into the use of social media by sports nutritionists
Dunne, D. M., Lefevre, C. E., Cunniffe, B., Tod, D., Close, G. L., Morton, J. P., & Murphy, R. (2019) · Journal of Sports Sciences · doi:10.1080/02640414.2019.1642052 · Cited by 24
Evaluation of a project to engage patients in the development of a patient‐reported measure for HIV care (the I‐Score Study)
Lessard, D., Engler, K., Toupin, I., I‐Score Consulting Team, Routy, J., & Lebouché, B. (2018) · Health Expectations · doi:10.1111/hex.12845 · Cited by 16
Street-level bureaucracy and Co-creation: towards theory synthesis and cross-fertilization
Gofen, A., Rønning, R., & Sønderskov, M. (2024) · Public Management Review · doi:10.1080/14719037.2024.2429013 · Cited by 26
Revisiting the patient–physician relationship under the lens of value co-creation and defensive medicine
Riotta, S., & Bruccoleri, M. (2021) · Journal of Service Theory and Practice · doi:10.1108/jstp-06-2020-0142 · Cited by 16
The potential of service-dominant logic as a tool for developing public sector services
Westrup, U. (2018) · International Journal of Quality and Service Sciences · doi:10.1108/ijqss-02-2016-0013 · Cited by 16
Health care ecosystem: some evidence from the International Consortium for Health Outcomes Measurement (ICHOM)
Ciasullo, M. V., Cosimato, S., Storlazzi, A., & Douglas, A. (2016) · Toulon-Verona Conference "Excellence in Services" · Cited by 15
Consumer engagement behavior in the value co-creation process of healthcare services: a scoping review
Wu, C., Jiang, S., Zhou, Y., & Yuan, Q. (2023) · Aslib Journal of Information Management · doi:10.1108/ajim-10-2022-0443 · Cited by 21
The Effect of Patient Participation through Physician’s Resources on Experience and Wellbeing
Kim, J. (2018) · Sustainability · doi:10.3390/su10062102 · Cited by 15
Incorporating digital self-services into integrated mental health care: a physician’s perspective
Taiminen, H. M., Saraniemi, S., & Parkinson, J. E. (2018) · European Journal of Marketing · doi:10.1108/ejm-02-2017-0158 · Cited by 15
How Should Organizations Promote Equitable Distribution of Benefits from Technological Innovation in Health Care?
(2017) · AMA Journal of Ethics · doi:10.1001/journalofethics.2017.19.11.stas1-1711 · Cited by 14
Value co-creation with family caregivers to people with dementia through a tailor-made mHealth application: a qualitative study
Kagwa, A. S., Konradsen, H., & Kabir, Z. N. (2022) · BMC Health Services Research · doi:10.1186/s12913-022-08704-w · Cited by 14
Identifying the value of a clinical information system during the COVID-19 pandemic
Madhavan, N., White, G. R. T., & Jones, P. K. (2021) · Technovation · doi:10.1016/j.technovation.2021.102446 · Cited by 14
Evidence‐based medicine meets person‐centred care: a collaborative perspective on the relationship
Price, A. I., Djulbegović, B., Biswas, R., & Chatterjee, P. (2015) · Journal of Evaluation in Clinical Practice · doi:10.1111/jep.12434 · Cited by 13
Thinking, feeling and coping by BoP healthcare consumers: policy-based intervention in an emerging market
Ranjan, K. R., Rohit, S., Dash, R., & Singh, R. P. (2021) · Journal of Marketing Management · doi:10.1080/0267257x.2020.1862279 · Cited by 13
Suggestions for Developing Public Service Logic through a Study of Interactive Value Formation
Jenhaug, L. M. (2021) · International Journal of Public Administration · doi:10.1080/01900692.2021.1900244 · Cited by 13
Can Patients Co-Create Value in an Online Healthcare Platform? An Examination of Value Co-Creation
Ding, X., You, X., Zhang, X., & Yu, Y. (2022) · International Journal of Environmental Research and Public Health · doi:10.3390/ijerph191912823 · Cited by 13
Towards a holistic customer value approach in managing public health care services: a developers' view
Komulainen, H., Nätti, S., Saraniemi, S., & Ulkuniemi, P. (2022) · International Journal of Public Sector Management · doi:10.1108/ijpsm-03-2022-0080 · Cited by 12
Online Value Co-Creation in the Healthcare Service Ecosystem: A Review
Queensland University of Technology (QUT), A., Aghdam, A. R., Watson, J., Queensland University of Technology (QUT), A., Ziaimatin, H., & Queensland University of Technology (QUT), A. (2018) · Australasian Conference on Information Systems 2018 · doi:10.5130/acis2018.cf · Cited by 11
Participatory methods in designing digital health interventions for informal caregivers of people with dementia. A systematic review
Messina, A., Annoni, A. M., Amati, R., Bano, B., Franscella, G., Albanese, E., & Fiordelli, M. (2024) · Internet Interventions · doi:10.1016/j.invent.2024.100799 · Cited by 13
How can we promote co-creation in communities? The perspective of health promoting professionals in four European countries
Darlington, E., Pearce, G., Vilaça, T., Masson, J., Bernard, S., Anastácio, Z. F. C., Magee, P., Christensen, F., Hansen, H., & de Carvalho, G. S. (2021) · Health Education · doi:10.1108/he-02-2021-0033 · Cited by 11
Managing TQM's soft side: an explorative study of social care multiservice organizations
Capolupo, N., Virglerová, Z., & Adinolfi, P. (2023) · The TQM Journal · doi:10.1108/tqm-01-2022-0037 · Cited by 17
In it for the long haul: a reflective account of collaborative involvement in aphasia research and education
Horton, S., Barnston, D., Barnston, J., Bell, C., Bell, J. M., Coath, C., Duffy, I., Isaksen, J., & Watson, L. (2021) · Aphasiology · doi:10.1080/02687038.2021.1907296 · Cited by 11
The Health Literacy in Pregnancy (HeLP) Program Study Protocol: Development of an Antenatal Care Intervention Using the Ophelia Process
Meldgaard, M., Maimburg, R. D., Damm, M., Aaby, A., Peeters, A., & Maindal, H. T. (2022) · International Journal of Environmental Research and Public Health · doi:10.3390/ijerph19084449 · Cited by 10
Consumer Co-creation of Value in mHealth (Mobile Health) Service
Motamarri, S. (2017) · Journal of Creating Value · doi:10.1177/2394964317697611 · Cited by 10
La e-santé et le patient 2.0 : la colonisation démocratique !
Sebai, J. (2020) · Marché et organisations · doi:10.3917/maorg.038.0123 · Cited by 10
Co-creating value through demand and supply integration in senior industry—observations on 33 senior enterprises in Taiwan: Table 1
Yang, Y.-T., Iqbal, U., Chen, Y., Su, S., Chang, Y.-M., Handa, Y., Lin, N., & Hsu, Y.-H. E. (2016) · International Journal for Quality in Health Care · doi:10.1093/intqhc/mzw051 · Cited by 10
The influence of place on health-care customer creativity
Snyder, H., Witell, L., Elg, M., & McColl‐Kennedy, J. R. (2019) · European Journal of Marketing · doi:10.1108/ejm-10-2017-0723 · Cited by 12
Gender in service quality expectations in hospitals
Abu-Salim, T., Mustafa, N., Onyia, O. P., & Watson, A. (2019) · International Journal of Quality and Service Sciences · doi:10.1108/ijqss-08-2018-0074 · Cited by 9
Analysis of factors inhibiting the customer engagement of eHealth in India: Modeling the barriers using ISM-Fuzzy MICMAC analysis
Das, D., & Sengar, A. (2023) · International Journal of Medical Informatics · doi:10.1016/j.ijmedinf.2023.105199 · Cited by 8
An in-depth understanding of stakeholders’ experiences about their participation in the co-production of ‘Maze Out’: a serious game for the treatment of eating disorders
Guala, M. M., Bikic, A., Bul, K., Clinton, D. N., Nielsen, A. S., Nielsen, H. N., Scarpelli, M., Schneider, L., & Christiansen, R. (2024) · Journal of Eating Disorders · doi:10.1186/s40337-024-01136-3 · Cited by 8
“What it really takes” – A qualitative study of how professionals coproduce healthcare service with immigrant patients
Radl-Karimi, C., Nielsen, D. S., Sodemann, M., Batalden, P. B., & von Plessen, C. (2022) · Journal of Migration and Health · doi:10.1016/j.jmh.2022.100101 · Cited by 8
A Practical Framework for Value Creation in Health Information Systems From an Ecosystem Perspective: Evaluated in the South African Context
Hlongwane, S., & Grobbelaar, S. S. S. (2022) · Frontiers in Psychology · doi:10.3389/fpsyg.2022.637883 · Cited by 9
The Bright Side of Patient Empowerment
Palumbo, R. (2017) · SpringerBriefs in public health · doi:10.1007/978-3-319-58344-0_2 · Cited by 8
Enhancing value in healthcare: towards a trans-disciplinary approach
Maguire, W., & Murphy, L. (2022) · Accounting Auditing & Accountability Journal · doi:10.1108/aaaj-06-2016-2596 · Cited by 9
Capturing context: An exploration of service delivery networks in complex case management
Spurrell, M., Araújo, L., & Proudlove, N. C. (2018) · Industrial Marketing Management · doi:10.1016/j.indmarman.2018.06.011 · Cited by 8
Co-Creation in Health Systems Design
Makhni, S. (2017) · The AMA Journal of Ethic · doi:10.1001/journalofethics.2017.19.11.fred1-1711 · Cited by 8
“Co-production Compass” (COCO): An Analytical Framework for Monitoring Patient Preferences in Co-production of Healthcare Services in Mental Health Settings
Graffigna, G., Barello, S., Palamenghi, L., & Lucchi, F. (2020) · Frontiers in Medicine · doi:10.3389/fmed.2020.00279 · Cited by 8
Citizens engaging in public service provision: value co-creation or hard work?
Skålén, P., Bankel, R., & Kaluza, J. (2025) · Public Management Review · doi:10.1080/14719037.2025.2478273 · Cited by 7
Nurturing Bonds: The Essence of Moral Reasoning in Linking Relationship Marketing Orientation to Customer Value Co-Creation Behavior Through Customer Engagement
Arefin, M. S., Ayshe, N. N., Alam, M. S., Sarkar, J. B., & Alam, M. F. (2025) · Journal of Global Marketing · doi:10.1080/08911762.2025.2492078 · Cited by 7
Exploring age-friendly urban design through co-creation: insights from EngAGE4Change, a Health CASCADE study
Zapata-Restrepo, J. R., Longworth, G. R., Chinapaw, M. J. M., Dall, P., Skelton, D. A., Torné, S. M., & Giné‐Garriga, M. (2025) · Journal of Urban Design · doi:10.1080/13574809.2025.2517653 · Cited by 7
User-orientation in public service organizations: making use of value as a thick concept
Danielsson, P., & Westrup, U. (2022) · Public Management Review · doi:10.1080/14719037.2022.2136398 · Cited by 7
Exploring power shifts as an enabler for a strengthened patient role in quality improvements: a Swedish survey study
Gremyr, I., Elg, M., Eriksson, E. M., Halldórsson, Á., Smith, F., & Gustavsson, S. (2021) · BMJ Open Quality · doi:10.1136/bmjoq-2020-001185 · Cited by 7
Evolving uncertainty in healthcare service interactions during COVID-19: Artificial Intelligence - a threat or support to value cocreation?
Saxena, S., & Amritesh (2022) · Elsevier eBooks · doi:10.1016/b978-0-12-824557-6.00014-5 · Cited by 7
Co-production in the recruitment of frontline public service employees
Trischler, J., & Kaluza, J. (2020) · Policy & Politics · doi:10.1332/030557320x15986403024733 · Cited by 7
Unpacking patient engagement in remote consultation
Liu, Z., Brandon‐Jones, A., & Vasilakis, C. (2024) · International Journal of Operations & Production Management · doi:10.1108/ijopm-03-2023-0188 · Cited by 8
Emotional AI as a facilitator of co-created service value in a health-care ecosystem: a collective framework
Miyazaki, A. D., & Haderlie, T. C. (2025) · Journal of Services Marketing · doi:10.1108/jsm-01-2025-0041 · Cited by 5
Co-creating value with suppliers: a conceptual framework
Ferreira, P. S. A. (2019) · International Journal of Pharmaceutical and Healthcare Marketing · doi:10.1108/ijphm-09-2017-0055 · Cited by 8
Patient involvement and service innovation in healthcare
Engström, J. (2014) · Linköping University Electronic Press eBooks · doi:10.3384/diss.diva-106661 · Cited by 6
How to foster successful implementation of a patient reported experience measurement in the disability sector: an example of developing strategies in co-creation
van Rooijen, M., Vries, A. V. D., Lenzen, S. A., Dalemans, R. J. P., Moser, A., & Beurskens, A. J. H. M. (2021) · Research Involvement and Engagement · doi:10.1186/s40900-021-00287-w · Cited by 7
Design and Integration of a Texting Tool to Keep Patients’ Family Members Updated During Hospitalization: Family Members’ Perspectives
Bruce, C. R., Kamencik-Wright, A., Zuniga-Georgy, N. N., Vinh, T. M., Shah, H., Shallcross, J. A., Giammattei, C., O’Rourke, C., Smith, M., Bruchhaus, L., et al. (2023) · Journal of Patient Experience · doi:10.1177/23743735231154963 · Cited by 5
Citizen agency in value co-creation processes – a literature review
Kurkela, K., Maijala, S., Tuurnas, S., & Jalonen, H. (2025) · International Journal of Public Sector Management · doi:10.1108/ijpsm-06-2024-0203 · Cited by 5
Reconciling the dimensions of healthcare service quality and experience quality using PLS-SEM
Senapati, S., Mishra, D. N., & Behera, S. K. (2025) · International Journal of Quality & Reliability Management · doi:10.1108/ijqrm-03-2025-0100 · Cited by 5
Does value co-creation enhance customer well-being? Insights from health-care service delivery
Osei-Frimpong, K. (2026) · International Journal of Pharmaceutical and Healthcare Marketing · doi:10.1108/ijphm-05-2025-0087 · Cited by 5
The impact of service separation on value: A longitudinal study of user and provider experiences in a mental health service
Leite, H., Hodgkinson, I. R., & Volochtchuk, A. V. L. (2023) · Public Administration · doi:10.1111/padm.12973 · Cited by 5
Developing an international research of health-care ICT applied for rehabilitation and daily living support between Japan and the Netherlands
Bontje, P., Kruijne, R., Pol, M., Inoue, K., Kobayashi, R., Ito, Y., & van Hartingsveldt, M. J. (2020) · Assistive Technology · doi:10.1080/10400435.2020.1716872 · Cited by 5
The Pitfalls of a Popular Concept: Co-Production in Times of Individualization, Marketization, and De-Politicization
Eriksson, E. M., & Eriksson, E. (2023) · Scandinavian Journal of Public Administration · doi:10.58235/sjpa.v27i3.14155 · Cited by 5
Artificial Intelligence and Public Healthcare Service Innovation: A Service Ecosystem Perspective
Sun, T. Q., & Medaglia, R. (2017) · CBS Research Portal (Copenhagen Business School) · Cited by 5
Value co-creation dimensions and challenges in EHR systems
Xie, W., Mehta, N., & Palvia, P. (2020) · Journal of Information Technology Case and Application Research · doi:10.1080/15228053.2020.1832647 · Cited by 5
A design-led patient campaign development process for disseminating the concept of shared decision making
Akoğlu, C., Dankl, K., & Steffensen, K. D. (2019) · Design for Health · doi:10.1080/24735132.2019.1691417 · Cited by 5
Perception of customer retail experiences in Poland
Kacprzak, A., & Dziewanowska, K. (2020) · Journal of Services Marketing · doi:10.1108/jsm-03-2019-0116 · Cited by 5
Recommendations for Promoting Patient Engagement in Chronic Care: A Consensus Conference StatementPreprint
Graffigna, G., Barello, S., Riva, G., Corbo, M., Damiani, G., Iannone, P., Bosio, A. C., & Ricciardi, W. (2020) · Preprints.org · doi:10.20944/preprints202002.0016.v1 · Cited by 4
The Role of Expectation Management in Value Creation: A Case Study on Municipal Managers’ Experiences with Offering Supported Housing
Ulvin, K., Tingvold, L., Aase, K., & Magnussen, S. F. (2024) · Administrative Sciences · doi:10.3390/admsci14050095 · Cited by 4
Public values and administrative reforms in French health care
Simonet, D. (2016) · Journal of Public Affairs · doi:10.1002/pa.1604 · Cited by 5
Role of an e-Health Intervention in Holistic Healthcare: A Quasiexperiment in Patients Undergoing Cardiac Catheterization in Taiwan
Peng, J., Su, H., Lin, C., Chen, C., Chang, C., Gong, S.-L., & Chu, P. (2021) · Journal of Healthcare Engineering · doi:10.1155/2021/6692952 · Cited by 4
Inclusion body myositis—health-related quality of life and care situation during phases of the “patience journey” in Germany: results from a qualitative study
Senn, K. C., Thiele, S., Gumbert, L., Krause, S., Walter, M. C., & Nagels, K. (2023) · Health and Quality of Life Outcomes · doi:10.1186/s12955-023-02196-w · Cited by 5
Health Literacy Development among People with Chronic Diseases: Advancing the State of the Art and Learning from International Practices
Dierks, M., Lander, J., & Hawkins, M. (2022) · MDPI eBooks · doi:10.3390/books978-3-0365-4922-4 · Cited by 4
The Commodification of Care: a Critical Exploration of the Marketing Mix for Domiciliary Care at the End-of-Life
Lolich, L. (2017) · DBS Business Review · doi:10.22375/dbsbr.v1.5 · Cited by 4
The Views of Professionals on Patients’ Value Co-creation Activities in Public Healthcare
Bagdonienė, L., Blaževičienė, A., & Valkauskienė, G. (2019) · Translational systems sciences · doi:10.1007/978-981-13-7725-9_7 · Cited by 5
Pricing co-created value: an integrative framework and research agenda
Read, S., Michel, S., Schumann, J. H., & Ranjan, K. R. (2019) · AMS Review · doi:10.1007/s13162-019-00144-w · Cited by 4
A Scale for Measuring Electronic Patient Engagement Behaviors: Development and Validation
Hou, S., Wang, X., Zhao, Z., Ma, Y., Liu, J., Zhang, Z., & Ma, J. (2024) · Patient Preference and Adherence · doi:10.2147/ppa.s444633 · Cited by 3
Waiting to be discharged from intensive care units: Key factors shaping patient and family experiences
Chen, Y., Peet, J., Murray, L., Ramanan, M., Jacobs, K., Brailsford, J., Osmond, A., Kajevu, M., Garrett, P., Tabah, A., et al. (2025) · Intensive and Critical Care Nursing · doi:10.1016/j.iccn.2025.103961 · Cited by 4
Mediating knowledge across health ecosystems: a qualitative field study
Maženytė, B., & Petraitė, M. (2019) · Measuring Business Excellence · doi:10.1108/mbe-09-2019-0099 · Cited by 3
“It’s My Life and It’s Now or Never”—Transplant Recipients Empowered From a Service-Dominant Logic Perspective
Sipma, W. S., de Jong, M. F. C., & Ahaus, K. (2023) · Transplant International · doi:10.3389/ti.2023.12011 · Cited by 3
Value Co-creation in Design of mHealth Applications for Maternal Healthcare Service Delivery
Nyende, H. (2019) · IFIP advances in information and communication technology · doi:10.1007/978-3-030-18400-1_8 · Cited by 3
Shaping Sustainable Service Ecosystems: An Analysis of Some Possible Enhancing Factors
Iandolo, F. (2020) · puntOorg International Journal · doi:10.19245/25.05.pij.4.2.3 · Cited by 3

Authors: Hardyman, W., Daunt, K. L., & Kitchener, M.
Affiliations: Cardiff University (GB)
Corresponding author: Hardyman, Wendy
Daunt, Kate L.
Kitchener, Martin
ORCID: Hardyman, Wendy
Daunt, Kate L.
Kitchener, Martin
Venue: Public Management Review
Publisher: Informa UK Limited
Published: 2014-02-07
Volume: 17
Issue: 1
Pages: 90-107
ISSN: 1461-667X (ISSN-L)
1471-9037
1471-9045
DOI: 10.1080/14719037.2014.881539
OpenAlex: W1978925618
Cited by: 312
References: 62
Citations by year: 2026: 16 · 2025: 22 · 2024: 15 · 2023: 27 · 2022: 44 · 2021: 37 · 2020: 42 · 2019: 31 · 2018: 22 · 2017: 29 · 2016: 20 · 2015: 4 · 2014: 3
FWCI: 59.85
Type: journal article
Language: en
Open access: closed
Locations: Public Management Review (publishedVersion)
ORCA Online Research @Cardiff (Cardiff University) (acceptedVersion)
RePEc: Research Papers in Economics (submittedVersion)
ORCA Online Research @Cardiff (Cardiff University) (submittedVersion)
Topics: Social Sciences › Business, Management and Accounting › Marketing › Service and Product Innovation
Health Sciences › Health Professions › General Health Professions › Mental Health and Patient Involvement
Social Sciences › Public Administration › Public Policy and Administration Research
Keywords: value co-creation, patient engagement, health care, service marketing, public sector management, National Health Service, patient-provider interaction, health policy

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review

Value Co-Creation through Patient Engagement in Health Care: A micro-level approach and research agenda

Abstract

Overview

Integrity signals

Verification

Claims the paper makes

Claims other papers make about this one

Self-check

Citations

Cites

Cited by

Related

Metadata

Record

About these checks