Cited by 475Media and Digital CommunicationDigital Marketing and Social MediaRecommender Systems and Techniques

The Psychological Appeal of Personalized Content in Web Portals: Does Customization Affect Attitudes and Behavior?

Kalyanaraman, Sriram, Sundar, S. Shyam·2006·Journal of Communication

Abstract

Internet technology has made possible the widespread dissemination of individualized media messages, but we know very little about their psychological import. A between-subjects experiment ( N =60) with three levels of customization (low, medium, high) was designed to examine whether greater levels of personalized content engender more positive attitudes. The results not only confirm this hypothesis but also reveal the mediating role played by users’ perceptions of relevance, involvement, interactivity, and novelty of portal content. In addition, customization has behavioral effects in that it affects users’ browsing activity.

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Crossref · 10.1111/j.1460-2466.2006.00006.x

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Authors
Kalyanaraman, S., & Sundar, S. S.
Affiliations
  • University of North Carolina at Chapel Hill (US)
  • Pennsylvania State University (US)
Venue
Journal of Communication
Published
2006-03-01
Volume
56
Issue
1
Pages
110-132
ISSN
  • 0021-9916 (ISSN-L)
  • 1460-2466
OpenAlex
W2034182670
Cited by
475
References
65
Citations by year
2026: 15 · 2025: 23 · 2024: 24 · 2023: 43 · 2022: 31 · 2021: 27 · 2020: 54 · 2019: 62 · 2018: 28 · 2017: 15 · 2016: 22 · 2015: 28 · 2014: 22 · 2013: 23 · 2012: 14
FWCI
8.47
Type
journal article
Language
en
Open access
closed
Locations
Journal of Communication (publishedVersion)
Topics
  • Physical Sciences › Computer Science › Computer Networks and Communications › Media and Digital Communication
  • Social Sciences › Sociology and Political Science › Digital Marketing and Social Media
  • Physical Sciences › Computer Science › Information Systems › Recommender Systems and Techniques
Keywords
content personalization, web portal, customization, user attitudes, user behavior, perceived relevance, user participation, interactivity, novelty, browsing behavior

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