Trust in a specific technology: An investigation of its components and measures

Mcknight, D. Harrison, Carter, Michelle, Thatcher, Jason Bennett, Clay, Paul F.·2011·ACM Transactions on Management Information Systems

Cited by (999)

Items 101–200 of 999

  1. Standing Up or Standing By: Understanding Bystanders’ Proactive Reporting Responses to Social Media Harassment
    Randy Yee Man Wong, Christy M.K. Cheung, Bo Sophia Xiao, Jason Bennett Thatcher · 2021 · Information Systems Research
  2. Trust in a ‘trust-free’ system: Blockchain acceptance in the banking and finance sector
    QingQiu Gan, Raymond Y.K. Lau · 2023 · Technological Forecasting and Social Change
  3. “Dave...I can assure you ...that it’s going to be all right ...” A Definition, Case for, and Survey of Algorithmic Assurances in Human-Autonomy Trust Relationships
    Brett W. Israelsen, Nisar R. Ahmed · 2019 · ACM Computing Surveys
  4. Trust in AI chatbots: A systematic review
    Sheryl Wei Ting Ng, Renwen Zhang · 2025 · Telematics and Informatics
  5. The Investigation of Adoption of Voice-User Interface (VUI) in Smart Home Systems among Chinese Older Adults
    Song, Yao, Yang, Yanpu, Cheng, Peiyao · 2022 · Sensors
  6. Flexiwatts and seamless technology: Public perceptions of demand flexibility through smart home technology
    Yael Parag, Galit Butbul · 2017 · Energy Research & Social Science
  7. Facets of trust in simulation studies
    Alison L. Harper, Navonil Mustafee, Mike Yearworth · 2020 · European Journal of Operational Research
  8. Artificial intelligence changes the way we work: A close look at innovating with chatbots
    Xuequn Wang, Xiaolin Lin, Bin Shao · 2022 · Journal of the Association for Information Science and Technology
  9. Do You Still Trust Me? Human-Robot Trust Repair Strategies
    Esterwood, Connor, Robert, Lionel P. · 2021 · 2021 30th IEEE International Conference on Robot & Human Interactive Communication (RO-MAN)
  10. Holistic cyber hygiene education: Accounting for the human factors
    Neigel, Alexis R., Claypoole, Victoria L., Waldfogle, Grace E., Acharya, Subrata, Hancock, Gabriella M. · 2020 · Computers & Security
  11. The role of trust and habit in the adoption of mHealth by older adults in Hong Kong: a healthcare technology service acceptance (HTSA) model
    Justina Yat Wa Liu, Golam Sorwar, Mohammed Sajedur Rahman, Md. Rakibul Hoque · 2023 · BMC Geriatrics
  12. Shaping a multidisciplinary understanding of team trust in human-AI teams: a theoretical framework
    Anna‐Sophie Ulfert, Eleni Georganta, Carolina Centeio Jorge, Siddharth Mehrotra, Myrthe Lotte Tielman · 2023 · European Journal of Work and Organizational Psychology
  13. Acceptance of 5 G technology: Mediation role of Trust and Concentration
    Akbari, Morteza, Rezvani, Azadeh, Shahriari, Elmira, Zúñiga, Miguel Ángel, Pouladian, Hanieh · 2020 · Journal of Engineering and Technology Management
  14. Toward a contagion-based model of mobile banking adoption
    Walid Chaouali, Kamel El Hedhli · 2018 · International Journal of Bank Marketing
  15. Bureaucrat or artificial intelligence: people’s preferences and perceptions of government service
    Dongfang Gaozhao, James E. Wright, Mylah K. Gainey · 2023 · Public Management Review
  16. In companies we trust: consumer adoption of artificial intelligence services and the role of trust in companies and AI autonomy
    Darius‐Aurel Frank, Lina Jacobsen, Helle Alsted Søndergaard, Tobias Otterbring · 2023 · Information Technology and People
  17. Exploring the User Acceptance of Urban Air Mobility: Extending the Technology Acceptance Model with Trust and Service Quality Factors
    Young Woo Kim, Cherin Lim, Yong Gu Ji · 2022 · International Journal of Human-Computer Interaction
  18. Twenty-four years of empirical research on trust in AI: a bibliometric review of trends, overlooked issues, and future directions
    Michaela Benk, Sophie Kerstan, Florian von Wangenheim, Andrea Ferrario · 2024 · AI & Society
  19. Are customers happy with robot service? Investigating satisfaction with robot service restaurants during the COVID-19 pandemic
    Osman Ahmed El‐Said, Sara Al Hajri · 2022 · Heliyon
  20. Values and Ethics in Information Systems
    Sarah Spiekermann, Hanna Krasnova, Oliver Fast Hinz, Annika Baumann, Alexander Benlian, Henner Gimpel, Irina Heimbach, Antonia Köster, Alexander Maedche, Björn Niehaves et al. · 2022 · Business & Information Systems Engineering
  21. In GenAI we trust: An investigation of university students’ reliance on and resistance to generative AI in language learning.
    Wang, Feifei, Li, Nuoen, Cheung, Alan C. K., Wong, Gary K. W. · 2025 · International Journal of Educational Technology in Higher Education
  22. A fuzzy inference system (FIS) to evaluate the security readiness of cloud service providers
    Syed S. Rizvi, John Mitchell, Abdul Razaque, Mohammad R. Rizvi, Iyonna Williams · 2020 · Journal of Cloud Computing Advances Systems and Applications
  23. Human-Vehicle Interaction to Support Driver's Situation Awareness in Automated Vehicles: A Systematic Review
    Marine Capallera, Leonardo Angelini, Quentin Meteier, Omar Abou Khaled, Elena Mugellini · 2022 · IEEE Transactions on Intelligent Vehicles
  24. The dark side of robot usage for hotel employees: An uncertainty management perspective
    Su-Ying Pan, Yangpeng Lin, Jose Weng Chou Wong · 2024 · Tourism Management
  25. Would you trust an AI team member? Team trust in human– AI teams
    Eleni Georganta, Anna‐Sophie Ulfert · 2024 · Journal of Occupational and Organizational Psychology
  26. Automated Emotion Recognition in the Workplace: How Proposed Technologies Reveal Potential Futures of Work
    Karen Boyd, Nazanin Andalibi · 2023 · Proceedings of the ACM on Human-Computer Interaction
  27. Exploring STEAM teachers’ trust in AI-based educational technologies: a structural equation modelling approach
    Musa Adekunle Ayanwale, Owolabi Paul Adelana, Tolulope Timothy Odufuwa · 2024 · Discover Education
  28. From profitability to trust: factors shaping digital agriculture adoption
    M. Lisa Yeo, Catherine M. H. Keske · 2024 · Frontiers in Sustainable Food Systems
  29. Re-Examining the Impact of Multidimensional Trust on Patients’ Online Medical Consultation Service Continuance Decision
    Ming Hsien Yang, Jinglu Jiang, Melody Yihwa Kiang, Fangyun Yuan · 2021 · Information Systems Frontiers
  30. More trust or more risk? User acceptance of artificial intelligence virtual assistant
    Yiwei Xiong, Yan Shi, Quanlin Pu, Na Liu · 2023 · Human Factors and Ergonomics in Manufacturing & Service Industries
  31. Technology Trust and Mobile Banking Satisfaction: A Case of Malaysian Consumers
    Mohamad Noorman Masrek, Intan Salwani Mohamed, Norzaidi Mohd Daud, Normah Binti Omar · 2014 · Procedia - Social and Behavioral Sciences
  32. Analyzing the determinants to accept a virtual assistant and use cases among cancer patients: a mixed methods study
    van Bussel, Martien J. P., Odekerken–Schröder, Gaby J., Ou, Carol, Swart, Rachelle R., Jacobs, Maria J. G. · 2022 · BMC Health Services Research
  33. Trust in Cloud Computing: Conceptual Typology and Trust-Building Antecedents
    Lansing, Jens, Sunyaev, Ali · 2016 · ACM SIGMIS Database: the DATABASE for Advances in Information Systems
  34. Trust, but Verify: Informed Consent, AI Technologies, and Public Health Emergencies
    Brian Pickering · 2021 · Future Internet
  35. Toward the adoption of digital assistive technology: Factors affecting older people's initial trust formation
    Marina Weck, Marianne Afanassieva · 2022 · Telecommunications Policy
  36. Trust models and theories in human–computer interaction: A systematic literature review
    Siddharth Gulati, Joe McDonagh, Sónia Sousa, David Lamas · 2024 · Computers in Human Behavior Reports
  37. Acceptance of Technologies for Aging in Place: A Conceptual Model
    Christina Jaschinski, Somaya Ben Allouch, Oscar Peters, Ricardo Cachucho, Jan A. G. M. van Dijk · 2021 · Journal of Medical Internet Research
  38. Creepy Technology: What Is It and How Do You Measure It?
    Paweł W. Woźniak, Jakob Karolus, Lang, Florian, Caroline Eckerth, Schoening, Johannes, Yvonne Rogers, Jasmin Niess · 2021 · UCL Discovery (University College London)
  39. Organizational Trust in the Age of the Fourth Industrial Revolution: Shifts in the Form, Production, and Targets of Trust
    Fabrice Lumineau, Oliver S. Schilke, Wenqian Wang · 2022 · Journal of Management Inquiry
  40. What kind of trust does AI deserve, if any?
    Alvarado, Ramón · 2023 · AI and Ethics
  41. Are Future Professionals Willing to Implement Service Robots? Attitudes of Hospitality and Tourism Students towards Service Robotization
    Milan Ivkov, Ivana Blešić, Branislav Dudić, Gabriela Pajtinková Bartáková, Zdenka Dudić · 2020 · Electronics
  42. Social Networking Services and Social Trust in Social Commerce
    Osama Sohaib · 2021 · Journal of Global Information Management
  43. Trusting the trust machine: Evaluating trust signals of blockchain applications
    Fabiane Völter, Nils Urbach, Julian A. Padget · 2021 · International Journal of Information Management
  44. Internet of Things: understanding trust in techno-service systems
    Tracy G. Harwood, Tony Garry · 2017 · Journal of service management
  45. Trust in artificial intelligence: Literature review and main path analysis
    Bruno Miranda Henrique, Eugene Santos · 2024 · Computers in Human Behavior Artificial Humans
  46. Designing electronic feedback – Analyzing the effects of social presence on perceived feedback usefulness
    Nicolai Walter, Kevin Ortbach, Björn Niehaves · 2014 · International Journal of Human-Computer Studies
  47. On Selective, Mutable and Dialogic XAI: a Review of What Users Say about Different Types of Interactive Explanations
    Bertrand, Astrid, Viard, Tiphaine, Belloum, Rafik, Eagan, James R., Maxwell, Winston · 2023 · Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems
  48. When AI is Perceived to Be Fairer than a Human: Understanding Perceptions of Algorithmic Decisions in a Job Application Context
    Hyesun Choung, John S. Seberger, Prabu David · 2023 · International Journal of Human-Computer Interaction
  49. Uncovering post-adoption usage of AI-based voice assistants: a technology affordance lens using a mixed-methods approach
    Zhen Shao, Jing Zhang, Lin Zhang, Jose Benitez · 2024 · European Journal of Information Systems
  50. Impacts of Personal Characteristics on User Trust in Conversational Recommender Systems
    Wanling Cai, Yucheng Jin, Li Chen · 2022 · CHI Conference on Human Factors in Computing Systems
  51. The impact of technology on sports – A prospective study
    Nicolas Frevel, Daniel Beiderbeck, Sascha L. Schmidt · 2022 · Technological Forecasting and Social Change
  52. Toward an Ecologically Valid Conceptual Framework for the Use of Artificial Intelligence in Clinical Settings: Need for Systems Thinking, Accountability, Decision-making, Trust, and Patient Safety Considerations in Safeguarding the Technology and Clinicians
    Choudhury, Avishek · 2022 · JMIR Human Factors
  53. Relationship Between Trust in the AI Creator and Trust in AI Systems: The Crucial Role of AI Alignment and Steerability
    Kambiz Saffarizadeh, Mark Keil, Likoebe M. Maruping · 2024 · Journal of Management Information Systems
  54. Designing for Confidence: The Impact of Visualizing Artificial Intelligence Decisions
    Alexander John Karran, Théophile Demazure, Antoine Hudon, Sylvain Sénécal, Pierre‐Majorique Léger · 2022 · Frontiers in Neuroscience
  55. Blockchains
    Wenqian Wang, Fabrice Lumineau, Oliver S. Schilke · 2022 · Cambridge University Press eBooks
  56. A Trust Scale for Human-Robot Interaction: Translation, Adaptation, and Validation of a Human Computer Trust Scale
    Ana Pinto, Sónia Sousa, Ana Correia Simões, Joana Santos · 2022 · Human Behavior and Emerging Technologies
  57. Trust Change in Information Technology Products
    D. Harrison McKnight, Peng Liu, Brian T. Pentland · 2020 · Journal of Management Information Systems
  58. Designing Reflective Derived Metrics for Fitness Trackers
    Marit Bentvelzen, Jasmin Niess, Paweł W. Woźniak · 2022 · Proceedings of the ACM on Interactive Mobile Wearable and Ubiquitous Technologies
  59. Trust calibration of automated security IT artifacts: A multi-domain study of phishing-website detection tools
    Chen, Yan, Zahedi, Fatemeh Mariam, Abbasi, Ahmed, Dobolyi, David · 2021 · Information & Management
  60. Trust in artificial intelligence within production management – an exploration of antecedents
    Till Moritz Saßmannshausen, Peter Burggräf, Johannes Wagner, Marc Hassenzahl, Thomas Heupel, Fabian Steinberg · 2021 · Ergonomics
  61. Cross-segment validation of customer support for AI-based service robots at luxury, fine-dining, casual, and quick-service restaurants
    Yao‐Chin Wang, Avraam Papastathopoulos · 2023 · International Journal of Contemporary Hospitality Management
  62. From speaking like a person to being personal: The effects of personalized, regular interactions with conversational agents
    Theo Araujo, Nadine Bol · 2023 · Computers in Human Behavior Artificial Humans
  63. Toward the dynamic relationship between AI transparency and trust in AI: A case study on ChatGPT
    Lee, Changhyun, Cha, Kyungjin · 2025 · International Journal of Human–Computer Interaction
  64. Transfer of electronic commerce trust between physical and virtual environments: experimental effects of structural assurance and situational normality
    Stephen C. Wingreen, Natasha C. H. L. Mazey, S. Baglione, Gordon R. Storholm · 2018 · Electronic Commerce Research
  65. Untying the Influence of Green Brand Authenticity on Electronic Word-of-Mouth Intention: A Moderation–Mediation Model
    Xu, Yuhuan, Du, Jianguo, Shahzad, Fakhar, Li, Xingwei · 2021 · Frontiers in Psychology
  66. Determinants and consequences of trust in AI-based customer service chatbots
    Ashish Viswanath Prakash, Arun Joshi, Shubhi Nim, Saini Das · 2023 · Service Industries Journal
  67. Blockchain empowerment: enhancing consumer trust and outreach through supply chain transparency
    Yanji Duan, Qingyun Zhu · 2024 · International Journal of Production Research
  68. Investigating the factors influencing users’ adoption of artificial intelligence health assistants based on an extended UTAUT model
    Jiayu Su, Yuhui Wang, Hongyi Liu, Zuopeng Zhang, Zhe Wang, Zhirong Li · 2025 · Scientific Reports
  69. Effects of entrepreneurship and IT fashion on SMEs’ transformation toward cloud service through mediation of trust
    Yan Yu, Min Li, Xin Li, J. Leon Zhao, Dingtao Zhao · 2017 · Information & Management
  70. Modelling trust in human-like technologies
    Siddharth Gulati, Sónia Sousa, David Lamas · 2018 · Indian Conference on Human-Computer Interaction (IndiaHCI)
  71. Maneuvering between skepticism and optimism about hyped technologies: Building trust in digital twins
    Nataliia Korotkova, Jos Benders, Patrick Mikalef, David Cameron · 2023 · Information & Management
  72. Data-driven digital transformation and the implications for antifragility in the humanitarian supply chain
    Surajit Bag, Muhammad Sabbir Rahman, Gautam Srivastava, Mihalis Giannakis, Cyril R. H. Foropon · 2023 · International Journal of Production Economics
  73. A shared journey: Experiential perspective and empirical evidence of virtual social robot ChatGPT's priori acceptance
    Amélie Abadie, Soumyadeb Chowdhury, Sachin Kumar Mangla · 2024 · Technological Forecasting and Social Change
  74. Acceptance of AI-powered facial recognition technology in surveillance scenarios: Role of trust, security, and privacy perceptions
    Hyesun Choung, Prabu David, Tsai-Wei Ling · 2024 · Technology in Society
  75. How patients want to engage with their personal health record: a qualitative study
    John William Kerns, Alex H. Krist, Daniel R. Longo, Anton J. Kuzel, Steven H. Woolf · 2013 · BMJ Open
  76. Human-like and system-like trust in the sharing economy: The role of context and humanness
    Christopher B. Califf, Stoney L. Brooks, Phil Longstreet · 2020 · Technological Forecasting and Social Change
  77. Commitment and Replacement of Existing SaaS-Delivered Applications: A Mixed-Methods Investigation
    Xiao Xiao, Saonee Sarker, Ryan T. Wright, Suprateek Sarker, Babu John Mariadoss · 2020 · MIS Quarterly
  78. Trust as a second-order construct: Investigating the relationship between consumers and virtual agents
    Ran Huang, Minjeong Kim, Sharron J. Lennon · 2022 · Telematics and Informatics
  79. How and When Can Robots Be Team Members? Three Decades of Research on Human–Robot Teams
    Franziska Doris Wolf, Ruth Stock · 2022 · Group & Organization Management
  80. Who earns trust in online environments? A meta-analysis of trust in technology and trust in provider for technology acceptance
    Leonie Kuen, Daniel Westmattelmann, Maike Bruckes, Gerhard Schewe · 2023 · Electronic Markets
  81. Trust in AI and Top Management Support in Generative-AI Adoption
    Paweł Korzyński, Susana Cristina Lima da Costa e Silva, Anna Maria Górska, Grzegorz Mazurek · 2024 · Journal of Computer Information Systems
  82. Designing medical technology for resilience: integrating health economics and human factors approaches
    Simone Borsci, Ijeoma Uchegbu, Peter Buckle, Melody Zhifang Ni, Simon Walne, George Bushra Hanna · 2017 · Expert Review of Medical Devices
  83. The effect of workers’ justice perception on continuance participation intention in the crowdsourcing market
    Ying Liu, Yongmei Liu · 2019 · Internet Research
  84. How Privacy Concerns, Trust and Risk Beliefs, and Privacy Literacy Influence Users' Intentions to Use Privacy-Enhancing Technologies
    David Harborth, Sebastian Pape · 2020 · ACM SIGMIS Database the DATABASE for Advances in Information Systems
  85. The perceived surveillance of conversations through smart devices
    Frick, Nicholas R.J., Wilms, Konstantin L., Brachten, Florian, Hetjens, Teresa, Stieglitz, Stefan, Ross, Björn · 2021 · Electronic Commerce Research and Applications
  86. Exploring the Key Factors Influencing College Students’ Willingness to Use AI Coding Assistant Tools: An Expanded Technology Acceptance Model
    Zelin Pan, Zhendong Xie, Tingting Liu, Tiansheng Xia · 2024 · Systems
  87. Framework for adoption of generative AI for information search of retail products and services
    Astha Sanjeev Gupta, Jaydeep Mukherjee · 2024 · International Journal of Retail & Distribution Management
  88. A Classification and Investigation of Trustees in B-to-C e-Commerce: General vs. Specific Trust
    Jason Bennett Thatcher, Michelle Carter, Xin Li, Guang Rong · 2013 · Communications of the Association for Information Systems
  89. Customer experience quality with social robots: Does trust matter?
    Sanjit Kumar Roy, Gaganpreet Singh, Saalem Sadeque, Richard L. Gruner · 2023 · Technological Forecasting and Social Change
  90. “What Makes a Cooperative Driver?” Identifying parameters of implicit and explicit forms of communication in a lane change scenario
    Nina Kauffmann, Franz Winkler, Frederik Naujoks, Mark Vollrath · 2018 · Transportation Research Part F Traffic Psychology and Behaviour
  91. Public Trust in Artificial Intelligence Applications in Mental Health Care: Topic Modeling Analysis
    Yi Shan, Meng Ji, Wenxiu Xie, Kam-Yiu Lam, Chi-Yin Chow · 2022 · JMIR Human Factors
  92. Examining chatbot usage intention in a service encounter: Role of task complexity, communication style, and brand personality
    Murtaza, Zara, Sharma, Isha, Carbonell, Pilar · 2024 · Technological Forecasting and Social Change
  93. In generative artificial intelligence we trust: unpacking determinants and outcomes for cognitive trust
    Minh-Tay Huynh, Thomas Aichner · 2025 · AI & Society
  94. Effectiveness of a multidevice 3D virtual environment application to train car service maintenance procedures
    Simone Borsci, Glyn Lawson, Bhavna Jha, Mark Burges, Davide Salanitri · 2016 · Virtual Reality
  95. User-centred design and evaluation of a tele-operated echocardiography robot
    Manuel Giuliani, Dorota Szczęśniak-Stańczyk, Nicole Mirnig, Gerald Stollnberger, Małgorzata Szyszko, Bartłomiej Stańczyk, Manfred Tscheligi · 2020 · Health and Technology
  96. The utility of psychological measures in evaluating perceived usability of automated vehicle interfaces – A study with older adults
    Alexandra Voinescu, Phillip L. Morgan, Chris Alford, Praminda Caleb-Solly · 2020 · Transportation Research Part F Traffic Psychology and Behaviour
  97. Smart territories and IoT adoption by local authorities: A question of trust, efficiency, and relationship with the citizen-user-taxpayer.
    Erick Leroux, Pierre-Charles Pupion · 2021 · Technological Forecasting and Social Change
  98. Influences on User Trust in Healthcare Artificial Intelligence: A Systematic Review
    Eva Jermutus, D. Kneale, James Thomas, S. Michie · 2022 · Wellcome Open Research
  99. Hi Alexa, do hotel guests have privacy concerns with you?: A cross-cultural study
    Jungsun Sunny Kim, Mehmet Erdem, Boran Kim · 2023 · Journal of Hospitality Marketing & Management
  100. m-Government Security Response System: Predicting Citizens’ Adoption Behavior
    Fakhar Shahzad, Guoyi Xiu, Imran Khan, Jian Wang · 2018 · International Journal of Human-Computer Interaction