Citizen Satisfaction with Police Encounters

Skogan, Wesley G.

doi:10.1177/1098611104271086

Cited by 377Policing Practices and PerceptionsCrime Patterns and InterventionsCriminal Justice and Penology

Citizen Satisfaction with Police Encounters

Skogan, Wesley G.·2005·Police Quarterly

DOI 10.1177/1098611104271086

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Abstract

This article examines the character and consequences of encounters between police and residents of the city of Chicago. It describes the frequency with which they contacted the police for assistance or support and how often they were stopped by them. Follow-up questions gathered information about the character of those contacts. The analysis contrasts the effects of experiential, on-scene factors with those of race, age, gender, and language on satisfaction with encounters. It demonstrates the great importance of the quality of routine police-citizen encounters, for things that officers did on the spot dominated in determining satisfaction. The personal characteristics of city residents played an important role in shaping who was treated in this way or that and affected satisfaction primarily through on-scene actions by police.

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Police decisions can be affected by a suspect's race and/or social standing.
“An abundant body of knowledge has established that police decisions can be affected by a suspect's race and/or social standing (Alpert, Dunham, & MacDonald, 2004;Mastrofski, Reisig, & McCluskey, 2002;Skogan, 2005)”
From Procedural Justice and Order Maintenance Policing: A Study of Inner‐City Young Men’s Perceptions of Police Legitimacy (2010) · cites this paper as Skogan, 2005

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Authors: Skogan, W. G.
Affiliations: Northwestern University (US)
Corresponding author: Skogan, Wesley G.
Venue: Police Quarterly
Publisher: SAGE Publications
Published: 2005-09
Volume: 8
Issue: 3
Pages: 298-321
ISSN: 1098-6111 (ISSN-L)
1552-745X
DOI: 10.1177/1098611104271086
OpenAlex: W2008344495
Cited by: 377
References: 32
Citations by year: 2026: 11 · 2025: 7 · 2024: 18 · 2023: 13 · 2022: 25 · 2021: 21 · 2020: 25 · 2019: 21 · 2018: 29 · 2017: 31 · 2016: 26 · 2015: 27 · 2014: 22 · 2013: 17 · 2012: 19
FWCI: 35.45
Type: journal article
Language: en
Open access: closed
Licence: journals.sagepub.com/page/policies/text-and-data-mining-license (tdm)
Locations: Police Quarterly (publishedVersion)
Topics: Social Sciences › Political Science and International Relations › Policing Practices and Perceptions
Social Sciences › Sociology and Political Science › Crime Patterns and Interventions
Social Sciences › Law › Criminal Justice and Penology
Keywords: police-citizen encounters, citizen satisfaction, police stops, race, age, gender, language barriers, Chicago

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