Public Satisfaction With Police: Using Procedural Justice to Improve Police Legitimacy

Hinds, Lyn; Murphy, Kristina

doi:10.1375/acri.40.1.27

Cited by 600Policing Practices and PerceptionsCriminal Justice and PenologyPublic Policy and Administration Research

Public Satisfaction With Police: Using Procedural Justice to Improve Police Legitimacy

Hinds, Lyn, Murphy, Kristina·2007·Australian & New Zealand Journal of Criminology

DOI 10.1375/acri.40.1.27

Open this paper in CoChat — free account

Abstract

Policing research and theory emphasises the importance of supportive relationships between police and the communities they serve in increasing police effectiveness in reducing crime and disorder. A key reason people support police is that they view police as legitimate. The existing research literature, primarily from the United States, indicates that the most important factor in public assessments of police legitimacy is procedural justice. The present study is the first in an Australian jurisdiction to examine the effect of procedural justice and police legitimacy on public satisfaction with police. Using responses to a large postal survey (n = 2611), findings show that people who believe police use procedural justice when they exercise their authority are more likely to view police as legitimate, and in turn are more satisfied with police services. This study differs to US-based research in the greater importance of people's evaluations of instrumental factors in judgments of police legitimacy. The findings are important as they confirm that people's assessments of fair and effective policing in Australia will be enhanced by policing strategies that emphasise the use of procedural justice in encounters with the public.

Integrity signals

Registry

Crossref · 10.1375/acri.40.1.27

Cites

28 of 28 references verified0 citation errors · 0 not checkable

Statistics

Recomputing p-values needs the paper’s full text.

Claims the paper makes

This paper’s full text isn’t openly available, so its claims and self-check weren’t run. The registry and citation checks still apply.

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

Procedural justice is the most important pathway to police legitimacy.
“It is this procedural approach (referred to as procedural justice) that scholars identify as the most important pathway to police legitimacy (Hinds & Murphy, 2007;Tyler, 2001Tyler, , 2004)).”
From Legitimacy in Policing: A Systematic Review (2013) · cites this paper as Hinds & Murphy, 2007

The Handbook of Social Psychology
Gravatt, A. E., Lindzey, G. E., & Aronson, F. (1969) · The Family Coordinator · doi:10.2307/582242 · Cited by 12,518 · see citing works
Why People Obey the Law
Tyler, T. R. (2006) · doi:10.1515/9781400828609 · Cited by 5,156 · see citing works
Procedural Justice: A Psychological Analysis
Thibaut, J. W., & Walker, L. (1975) · Medical Entomology and Zoology · Cited by 3,241 · see citing works
A Relational Model of Authority in Groups
Tyler, T. R., & Lind, E. A. (1992) · Advances in Experimental Social Psychology · doi:10.1016/s0065-2601(08)60283-x · Cited by 2,977 · see citing works
The role of procedural justice and legitimacy in shaping public support for policing
Sunshine, J., & Tyler, T. R. (2003) · Law & Society Review · doi:10.1111/1540-5893.3703002 · Cited by 2,973 · see citing works
Procedural Justice: A Psychological Analysis
Caldeira, G. A., Thibaut, J. W., Walker, L., & Nagel, S. S. (1976) · The Western Political Quarterly · doi:10.2307/448155 · Cited by 2,907 · see citing works
Trust in Organizations: Frontiers of Theory and Research
Kramer, R. M., & Tyler, T. R. (1996) · Sage eBooks · doi:10.4135/9781452243610 · Cited by 2,814 · see citing works
Handbook of social psychology
Dantzer, R. (1990) · Neuropsychologia · doi:10.1016/0028-3932(90)90065-v · Cited by 2,367 · see citing works
Untitled work
(2002) · Cited by 1,687 · see citing works
Legal Cynicism and (Subcultural?) Tolerance of Deviance: The Neighborhood Context of Racial Differences
Sampson, R. J., & Bartusch, D. J. (1998) · Law & Society Review · doi:10.2307/827739 · Cited by 1,441 · see citing works
Legitimacy and Cooperation: Why Do People Help the Police Fight Crime in Their Communities?Preprint
Tyler, T. R., & Fagan, J. A. (2006) · SSRN Electronic Journal · doi:10.2139/ssrn.887737 · Cited by 830 · see citing works
Fairness and Effectiveness in Policing: The Evidence
Anderson, M. C., & Giles, H. (2005) · Journal of Communication · doi:10.1111/j.1460-2466.2005.tb03028.x · Cited by 795 · see citing works
The Psychology of Legitimacy: A Relational Perspective on Voluntary Deference to Authorities
Tyler, T. R. (1997) · Personality and Social Psychology Review · doi:10.1207/s15327957pspr0104_4 · Cited by 755 · see citing works
Untitled work
(1971) · Medical Entomology and Zoology · Cited by 724 · see citing works
Fairness and Effectiveness in Policing : The Evidence
Practices, Skogan, W. G., & Frydl, K. J. (2004) · Medical Entomology and Zoology · Cited by 635 · see citing works
Experience, quality of life, and neighborhood context: A hierarchical analysis of satisfaction with police
Reisig, M. D., & Parks, R. B. (2000) · Justice Quarterly · doi:10.1080/07418820000094681 · Cited by 615 · see citing works
Do Fair Procedures Matter? The Effect of Procedural Justice on Spouse Assault
Paternoster, R., Bachman, R., Brame, R., & Sherman, L. W. (1997) · Law & Society Review · doi:10.2307/3054098 · Cited by 588 · see citing works
Race and Perceptions of Police Misconduct
Weitzer, R., & Tuch, S. A. (2004) · Social Problems · doi:10.1525/sp.2004.51.3.305 · Cited by 549 · see citing works
Trust in Organizational Authorities: The Influence of Motive Attributions on Willingness to Accept Decisions
Tyler, T. R., & Degoey, P. (1996) · Sage eBooks · doi:10.4135/9781452243610.n16 · Cited by 443 · see citing works
Social Justice and Social MovementsPreprint
Tyler, T. R., & Smith, H. J. (1995) · RePEc: Research Papers in Economics · Cited by 424 · see citing works
Regulating More Effectively: The Relationship between Procedural Justice, Legitimacy, and Tax Non-compliance
Murphy, K. (2005) · Journal of Law and Society · doi:10.1111/j.1467-6478.2005.00338.x · Cited by 381 · see citing works
Self-citation
Crime in the United States, 2005
Coleman, D. (2007) · Cited by 370 · see citing works
Compliance on Demand: The Public's Response to Specific Police Requests
MASTROFSKI, S. D., SNIPES, J. B., & SUPINA, A. E. (1996) · Journal of Research in Crime and Delinquency · doi:10.1177/0022427896033003001 · Cited by 358 · see citing works
Building a Law-Abiding Society: Taking Public Views About Morality and the Legitimacy of Legal Authorities into Account When Formulating Substantive Law
Tyler, T. R., & Darley, J. M. (2000) · bepress Legal Repository · Cited by 174 · see citing works
Public evaluations of police performance: an analysis across three levels of policing
Reisig, M. D., & Correia, M. E. (1997) · Policing An International Journal · doi:10.1108/13639519710169153 · Cited by 139 · see citing works
SELF-CONTROL, CRIMINAL MOTIVATION AND DETERRENCE: AN INVESTIGATION USING RUSSIAN RESPONDENTS
Tittle, C. R., & Botchkovar, E. V. (2005) · Criminology · doi:10.1111/j.0011-1348.2005.00010.x · Cited by 134 · see citing works
The Psychology of Legitimacy
(2021) · Princeton University Press eBooks · doi:10.2307/j.ctv1j66769.16 · Cited by 129 · see citing works
Mediation and Adjudication in the Small Claims Court: The Effects of Process and Case Characteristics
Wissler, R. L. (1995) · Law & Society Review · doi:10.2307/3054014 · Cited by 79 · see citing works

Flagged first, then by citations

Sorted by citations

Viewing Things Differently: The Dimensions of Public Perceptions of Police Legitimacy
Tankebe, J. (2013) · Criminology · doi:10.1111/j.1745-9125.2012.00291.x · Cited by 890 · see citing works
Shaping Citizen Perceptions of Police Legitimacy: A Randomized Field Trial of Procedural Justice
Mazerolle, L., Antrobus, E., Bennett, S., & Tyler, T. R. (2013) · Criminology · doi:10.1111/j.1745-9125.2012.00289.x · Cited by 710 · see citing works
PUBLIC COOPERATION WITH THE POLICE IN GHANA: DOES PROCEDURAL FAIRNESS MATTER?*
TANKEBE, J. (2009) · Criminology · doi:10.1111/j.1745-9125.2009.00175.x · Cited by 542 · see citing works
Procedural justice and police legitimacy: a systematic review of the research evidence
Mazerolle, L., Bennett, S., Davis, J., Sargeant, E., & Manning, M. (2013) · Journal of Experimental Criminology · doi:10.1007/s11292-013-9175-2 · Cited by 498 · see citing works
Procedural Justice and Legal Compliance
Nagin, D. S., & Telep, C. W. (2017) · Annual Review of Law and Social Science · doi:10.1146/annurev-lawsocsci-110316-113310 · Cited by 409 · see citing works
Race, Bureaucracy, and Symbolic Representation: Interactions between Citizens and Police
Theobald, N. A., & Haider‐Markel, D. P. (2008) · Journal of Public Administration Research and Theory · doi:10.1093/jopart/mun006 · Cited by 364 · see citing works
Is the Effect of Procedural Justice on Police Legitimacy Invariant? Testing the Generality of Procedural Justice and Competing Antecedents of Legitimacy
Wolfe, S. E., Nix, J., Kaminski, R. J., & Rojek, J. J. (2015) · Journal of Quantitative Criminology · doi:10.1007/s10940-015-9263-8 · Cited by 353 · see citing works
Procedural justice perceptions, legitimacy beliefs, and compliance with the law: a meta-analysis
Walters, G. D., & Bolger, P. C. (2019) · Journal of Experimental Criminology · doi:10.1007/s11292-018-9338-2 · Cited by 315 · see citing works
Officers as Mirrors
Bradford, B., Murphy, K., & Jackson, J. (2014) · The British Journal of Criminology · doi:10.1093/bjc/azu021 · Cited by 296 · see citing works
Self-citation
The Impact of Psychological Science on Policing in the United States: Procedural Justice, Legitimacy, and Effective Law Enforcement
Tyler, T. R., Goff, P. A., & MacCoun, R. J. (2015) · Psychological Science in the Public Interest · doi:10.1177/1529100615617791 · Cited by 280 · see citing works
Procedural justice, routine encounters and citizen perceptions of police: main findings from the Queensland Community Engagement Trial (QCET)
MAZEROLLE, L. G., Bennett, S., Antrobus, E., & Eggins, E. (2012) · Journal of Experimental Criminology · doi:10.1007/s11292-012-9160-1 · Cited by 276 · see citing works
The Convergent and Discriminant Validity of Procedural Justice and Police Legitimacy: An Empirical Test of Core Theoretical Propositions
Gau, J. M. (2011) · Journal of Criminal Justice · doi:10.1016/j.jcrimjus.2011.09.004 · Cited by 250 · see citing works
Training police for procedural justice
Skogan, W. G., Van Craen, M., & Hennessy, C. (2015) · Journal of Experimental Criminology · doi:10.1007/s11292-014-9223-6 · Cited by 244 · see citing works
The relationship between police procedural justice, police legitimacy, and people's willingness to cooperate with law enforcement: A meta-analysis
Bolger, P. C., & Walters, G. D. (2019) · Journal of Criminal Justice · doi:10.1016/j.jcrimjus.2019.01.001 · Cited by 241 · see citing works
What price fairness when security is at stake? Police legitimacy in S outh A frica
Bradford, B., Huq, A. Z., Jackson, J., & Roberts, B. J. (2013) · Regulation & Governance · doi:10.1111/rego.12012 · Cited by 232 · see citing works
Legitimacy in Policing: A Systematic Review
Mazerolle, L., Bennett, S., Davis, J., Sargeant, E., & Manning, M. (2013) · Campbell Systematic Reviews: Better Evidence for a Better World · doi:10.4073/csr.2013.1 · Cited by 224 · see citing works
“It is this procedural approach (referred to as procedural justice) that scholars identify as the most important pathway to police legitimacy (Hinds & Murphy, 2007; Tyler, 2001, 2004).”
BackgroundInfluential
Does Twitter Increase Perceived Police Legitimacy?
Grimmelikhuijsen, S., & Meijer, A. J. (2015) · Public Administration Review · doi:10.1111/puar.12378 · Cited by 223 · see citing works
Promoting trust in police: findings from a randomised experimental field trial of procedural justice policing
Murphy, K., MAZEROLLE, L. G., & Bennett, S. (2013) · Policing & Society · doi:10.1080/10439463.2013.862246 · Cited by 211 · see citing works
Self-citation
Public Satisfaction With Police: The Importance of Procedural Justice and Police Performance in Police-Citizen Encounters
Murphy, K. (2009) · Australian & New Zealand Journal of Criminology · doi:10.1375/acri.42.2.159 · Cited by 204 · see citing works
Self-citation
Policing and procedural justice: a state-of-the-art review
Donner, C., Maskály, J., Fridell, L. A., & Jennings, W. G. (2015) · Policing An International Journal · doi:10.1108/pijpsm-12-2014-0129 · Cited by 199 · see citing works
Fostering cooperation with the police: How do ethnic minorities in Australia respond to procedural justice-based policing?
Murphy, K., & Cherney, A. (2011) · Australian & New Zealand Journal of Criminology · doi:10.1177/0004865811405260 · Cited by 237 · see citing works
Self-citation
Public Perceptions of the Legitimacy of the Law and Legal Authorities: Evidence from the Caribbean
Johnson, D., Maguire, E. R., & Kuhns, J. B. (2014) · Law & Society Review · doi:10.1111/lasr.12102 · Cited by 194 · see citing works
Building Police—Youth Relationships: The Importance of Procedural Justice
Hinds, L. (2007) · Youth Justice · doi:10.1177/1473225407082510 · Cited by 192 · see citing works
Self-citation
Measuring Procedural Justice in Police-Citizen Encounters
Jonathan-Zamir, T., Mastrofski, S. D., & Moyal, S. (2015) · Justice Quarterly · doi:10.1080/07418825.2013.845677 · Cited by 189 · see citing works
The Effects of Security Threats on Antecedents of Police Legitimacy
Jonathan-Zamir, T., & Weisburd, D. L. (2011) · Journal of Research in Crime and Delinquency · doi:10.1177/0022427811418002 · Cited by 184 · see citing works
Compliance with the Law in Slovenia: The Role of Procedural Justice and Police Legitimacy
Reisig, M. D., Tankebe, J., & Meško, G. (2013) · European Journal on Criminal Policy and Research · doi:10.1007/s10610-013-9211-9 · Cited by 183 · see citing works
Police effectiveness and police trustworthiness in Ghana: An empirical appraisal
Tankebe, J. (2008) · Criminology & Criminal Justice · doi:10.1177/1748895808088994 · Cited by 180 · see citing works
Procedural Justice, Anger, and Prisoners’ Misconduct
Beijersbergen, K. A., Dirkzwager, A., Eichelsheim, V. I., van der Laan, P. H., & Nieuwbeerta, P. (2014) · Criminal Justice and Behavior · doi:10.1177/0093854814550710 · Cited by 175 · see citing works
Procedural justice, police legitimacy, and public cooperation with the police among young Slovene adults
Reisig, M. D., Tankebe, J., & Meški, G. (2015) · University of Maribor digital library (University of Maribor) · Cited by 175 · see citing works
Differential Online Exposure to Extremist Content and Political Violence: Testing the Relative Strength of Social Learning and Competing Perspectives
Pauwels, L. J. R., & Schils, N. (2014) · Terrorism and Political Violence · doi:10.1080/09546553.2013.876414 · Cited by 161 · see citing works
Victim Willingness to Report Crime to Police: Does Procedural Justice or Outcome Matter Most?
Murphy, K., & Barkworth, J. M. (2014) · Victims & Offenders · doi:10.1080/15564886.2013.872744 · Cited by 156 · see citing works
Self-citation
Does procedural justice matter to youth? Comparing adults' and youths' willingness to collaborate with police
Murphy, K. (2013) · Policing & Society · doi:10.1080/10439463.2013.802786 · Cited by 150 · see citing works
Self-citation
Procedural Justice, Legitimacy, and Public Cooperation with Police
Sun, I. Y., Wu, Y., Hu, R., & Farmer, A. K. (2017) · Journal of Research in Crime and Delinquency · doi:10.1177/0022427816638705 · Cited by 142 · see citing works
Legitimacy in Areas of Limited Statehood
Risse, T., & Stollenwerk, E. (2018) · Annual Review of Political Science · doi:10.1146/annurev-polisci-041916-023610 · Cited by 142 · see citing works
Youth, Police Legitimacy and Informal Contact
Hinds, L. (2008) · Journal of Police and Criminal Psychology · doi:10.1007/s11896-008-9031-x · Cited by 137 · see citing works
Self-citation
Enhancing public trust and police legitimacy during road traffic encounters: results from a randomised controlled trial in Scotland
MacQueen, S., & Bradford, B. (2015) · Journal of Experimental Criminology · doi:10.1007/s11292-015-9240-0 · Cited by 136 · see citing works
Reoffending After Release
Beijersbergen, K. A., Dirkzwager, A., & Nieuwbeerta, P. (2015) · Criminal Justice and Behavior · doi:10.1177/0093854815609643 · Cited by 135 · see citing works
Community Perceptions of Police Body-Worn Cameras
Crow, M. S., Snyder, J. A., Crichlow, V. J., & Smykla, J. O. (2017) · Criminal Justice and Behavior · doi:10.1177/0093854816688037 · Cited by 134 · see citing works
<i>Critic</i> The limits of hot spots policing
Rosenbaum, D. P. (2006) · Police Innovation · doi:10.1017/cbo9780511489334.013 · Cited by 130 · see citing works
Race and Perceptions of Police: Experimental Results on the Impact of Procedural (In)Justice
Johnson, D., Wilson, D. B., Maguire, E. R., & Lowrey-Kinberg, B. (2017) · Justice Quarterly · doi:10.1080/07418825.2017.1343862 · Cited by 129 · see citing works
Four Ingredients: New Recipes for Procedural Justice in Australian Policing
Goodman‐Delahunty, J. (2010) · Policing A Journal of Policy and Practice · doi:10.1093/police/paq041 · Cited by 128 · see citing works
Force to sell: policing the image and manufacturing public confidence
Lee, M., & McGovern, A. (2012) · Policing & Society · doi:10.1080/10439463.2011.647913 · Cited by 102 · see citing works
The effect of community policing on fear and crime reduction, police legitimacy and job satisfaction: an empirical review of the evidence
Crowl, J. N. (2017) · Police Practice and Research · doi:10.1080/15614263.2017.1303771 · Cited by 101 · see citing works
What does the public want police to do during pandemics? A national experiment
Nix, J., Ivanov, S., & Pickett, J. T. (2021) · Criminology & Public Policy · doi:10.1111/1745-9133.12535 · Cited by 99 · see citing works
Arrestees’ Perceptions of the Police
White, M. D., Mulvey, P., & Dario, L. M. (2015) · Criminal Justice and Behavior · doi:10.1177/0093854815602501 · Cited by 98 · see citing works
Are Trustworthiness and Legitimacy ‘Hard to Win, Easy to Lose’? A Longitudinal Test of the Asymmetry Thesis of Police-Citizen Contact
Oliveira, T. R., Jackson, J., Murphy, K., & Bradford, B. (2020) · Journal of Quantitative Criminology · doi:10.1007/s10940-020-09478-2 · Cited by 97 · see citing works
Self-citation
Policing at the margins: fostering trust and cooperation among ethnic minority groups
Murphy, K. (2013) · Journal of Policing Intelligence and Counter Terrorism · doi:10.1080/18335330.2013.821733 · Cited by 95 · see citing works
Self-citation
Procedural justice in contacts with the police: Testing a relational model of authority in a mixed methods study.
Elliott, I., Thomas, S. D. M., & Ogloff, J. R. P. (2011) · Psychology Public Policy and Law · doi:10.1037/a0024212 · Cited by 93 · see citing works
Young people, procedural justice and police legitimacy in Nigeria
Akinlabi, O. M. (2015) · Policing & Society · doi:10.1080/10439463.2015.1077836 · Cited by 93 · see citing works
One country, three populations: Trust in police among migrants, villagers, and urbanites in China
Sun, I. Y., Hu, R., Wong, D. F. K., He, X., & Li, J. C. M. (2013) · Social Science Research · doi:10.1016/j.ssresearch.2013.08.002 · Cited by 88 · see citing works
Police Understanding of the Foundations of Their Legitimacy in the Eyes of the Public
Jonathan-Zamir, T., & Harpaz, A. (2014) · The British Journal of Criminology · doi:10.1093/bjc/azu001 · Cited by 87 · see citing works
Voice, neutrality and respect: Use of Victim Support services, procedural fairness and confidence in the criminal justice system
Bradford, B. (2011) · Criminology & Criminal Justice · doi:10.1177/1748895811408832 · Cited by 86 · see citing works
Triggers of change to public confidence in the police and criminal justice system: Findings from the Crime Survey for England and Wales panel experiment
Bradford, B., & Myhill, A. (2014) · Criminology & Criminal Justice · doi:10.1177/1748895814521825 · Cited by 83 · see citing works
Social capital, political participation, and trust in the police in urban China
Sun, I. Y., Hu, R., & Wu, Y. (2012) · Australian & New Zealand Journal of Criminology · doi:10.1177/0004865811431329 · Cited by 83 · see citing works
Community Norms, Procedural Justice, and the Public’s Perceptions of Police Legitimacy
Antrobus, E., Bradford, B., Murphy, K., & Sargeant, E. (2015) · Journal of Contemporary Criminal Justice · doi:10.1177/1043986214568840 · Cited by 82 · see citing works
Self-citation
How to satisfy citizens? Using mobile government to reengineer fair government processes
Chen, Z.-J., Vogel, D., & Wang, Z. (2015) · Decision Support Systems · doi:10.1016/j.dss.2015.11.005 · Cited by 78 · see citing works
Assessing community consequences of implementing hot spots policing in residential areas: findings from a randomized field trial
Kochel, T. R., & Weisburd, D. (2017) · Journal of Experimental Criminology · doi:10.1007/s11292-017-9283-5 · Cited by 77 · see citing works
Public trust in the police in Taiwan: A test of instrumental and expressive models
Sun, I. Y., Jou, S., Hou, C. C., & Chang, Y.-C. (. (2013) · Australian & New Zealand Journal of Criminology · doi:10.1177/0004865813489306 · Cited by 77 · see citing works
Updating Perceptions of (In)Justice
Augustyn, M. B. (2016) · Journal of Research in Crime and Delinquency · doi:10.1177/0022427815616991 · Cited by 77 · see citing works
Police Legitimacy and Citizen Cooperation in China: Testing an Alternative Model
Sun, I. Y., Li, L., Wu, Y., & Hu, R. (2018) · Asian Journal of Criminology · doi:10.1007/s11417-018-9270-4 · Cited by 76 · see citing works
Policing, Procedural Fairness and Public Behaviour: A Review and Critique
Tankebe, J. (2009) · International Journal of Police Science & Management · doi:10.1350/ijps.2009.11.1.105 · Cited by 75 · see citing works
Procedural justice in contacts with the police: the perspective of victims of crime
Elliott, I., Thomas, S. D. M., & Ogloff, J. R. P. (2012) · Police Practice and Research · doi:10.1080/15614263.2011.607659 · Cited by 74 · see citing works
Dull compulsion or perceived legitimacy? Assessing why people comply with the law in Nigeria
Akinlabi, O. M., & Murphy, K. (2018) · Police Practice and Research · doi:10.1080/15614263.2018.1418170 · Cited by 74 · see citing works
Self-citation
A systematic review and meta-analysis of procedural justice and legitimacy in policing: the effect of social identity and social contexts
Chan, A., Bradford, B., & Stott, C. (2023) · Journal of Experimental Criminology · doi:10.1007/s11292-023-09595-5 · Cited by 73 · see citing works
Procedural justice, minorities, and religiosity
Factor, R., Castilo, J. C., & Rattner, A. (2014) · Police Practice and Research · doi:10.1080/15614263.2013.874171 · Cited by 71 · see citing works
The importance of procedural justice and police performance in shaping intentions to cooperate with the police: Does social identity matter?
Murphy, K., Sargeant, E., & Cherney, A. (2015) · European Journal of Criminology · doi:10.1177/1477370815587766 · Cited by 71 · see citing works
Self-citation
Measuring procedural justice and legitimacy at the local level: the police–community interaction survey
Rosenbaum, D. P., Lawrence, D. S., Hartnett, S. M., McDevitt, J., & Posick, C. (2015) · Journal of Experimental Criminology · doi:10.1007/s11292-015-9228-9 · Cited by 70 · see citing works
Procedural Justice Received and Given: Supervisory Treatment, Emotional States, and Behavioral Compliance Among Taiwanese Police Officers
Wu, Y., Sun, I. Y., Chang, C. K.-M., & Hsu, K. K.-L. (2017) · Criminal Justice and Behavior · doi:10.1177/0093854817702407 · Cited by 67 · see citing works
Media use and the Process-Based Model for Police Cooperation: An Integrative Approach towards Explaining Adolescents' Intentions to Cooperate with the Police
Dirikx, A., & den Bulck, J. V. (2013) · The British Journal of Criminology · doi:10.1093/bjc/azt063 · Cited by 66 · see citing works
Institutional trust and performance: A study of the police in Ghana
Boateng, F. D. (2017) · Australian & New Zealand Journal of Criminology · doi:10.1177/0004865817712335 · Cited by 65 · see citing works
Is impartiality enough? Government impartiality and citizens' perceptions of public service quality
Suzuki, K., & Demircioğlu, M. A. (2020) · Governance · doi:10.1111/gove.12527 · Cited by 65 · see citing works
Going beyond Ascribed Identities: The Importance of Procedural Justice in Airport Security Screening in Israel
Hasisi, B., & Weisburd, D. L. (2011) · Law & Society Review · doi:10.1111/j.1540-5893.2011.00459.x · Cited by 65 · see citing works
Assessing the Direct and Indirect Effects of Legitimacy on Public Empowerment of Police: A Study of Public Support for Police Militarization in America
Moule, R. K., Burruss, G. W., Parry, M. M., & Fox, B. (2018) · Law & Society Review · doi:10.1111/lasr.12379 · Cited by 65 · see citing works
Evaluating the shared and unique predictors of legal cynicism and police legitimacy from adolescence into early adulthood
Nivette, A. E., Eisner, M., & Ribeaud, D. (2019) · Criminology · doi:10.1111/1745-9125.12230 · Cited by 65 · see citing works
Expert officer perceptions of de-escalation in policing
Todak, N. E., & White, M. D. (2019) · Policing An International Journal · doi:10.1108/pijpsm-12-2018-0185 · Cited by 62 · see citing works
The impact of police contact on trust and police legitimacy in Belgium
Damme, A. V. (2015) · Policing & Society · doi:10.1080/10439463.2015.1045510 · Cited by 61 · see citing works
Internal Procedural Justice, Moral Alignment, and External Procedural Justice in Democratic Policing
Sun, I. Y., Wu, Y., Craen, M. V., & Hsu, K. K.-L. (2018) · Police Quarterly · doi:10.1177/1098611118772270 · Cited by 61 · see citing works
Authority in the classroom: adolescent autonomy, autonomy support, and teachers’ legitimacy
Graça, J., Calheiros, M. M., & Barata, M. C. (2012) · European Journal of Psychology of Education · doi:10.1007/s10212-012-0154-1 · Cited by 60 · see citing works
Public Assessments of the Police in Rural and Urban China: A Theoretical Extension and Empirical Investigation
Sun, I. Y., Wu, Y., & Hu, R. (2013) · The British Journal of Criminology · doi:10.1093/bjc/azt015 · Cited by 60 · see citing works
Variable links within perceived police legitimacy?: Fairness and effectiveness across races and places
Taylor, R. B., Wyant, B. R., & Lockwood, B. (2014) · Social Science Research · doi:10.1016/j.ssresearch.2014.08.004 · Cited by 59 · see citing works
Organisational and procedural justice: a review of the literature and its implications for policing
Roberts, K., & Herrington, V. (2013) · Journal of Policing Intelligence and Counter Terrorism · doi:10.1080/18335330.2013.821737 · Cited by 59 · see citing works
Assessing LGBT People’s Perceptions of Police Legitimacy
Dario, L. M., Fradella, H. F., Verhagen, M., & Parry, M. M. (2019) · Journal of Homosexuality · doi:10.1080/00918369.2018.1560127 · Cited by 59 · see citing works
Policing immigrants: Using a randomized control trial of procedural justice policing to promote trust and cooperation
Murphy, K., & MAZEROLLE, L. G. (2016) · Australian & New Zealand Journal of Criminology · doi:10.1177/0004865816673691 · Cited by 58 · see citing works
Self-citation
Priming and context effects in citizen satisfaction surveys
Hjortskov, M. (2017) · Public Administration · doi:10.1111/padm.12346 · Cited by 58 · see citing works
Departmental Professionalism and Its Impact on Indicators of Violence in Police–Citizen Encounters
Shjarback, J. A., & White, M. D. (2015) · Police Quarterly · doi:10.1177/1098611115604449 · Cited by 57 · see citing works
Confidence and Trust in Police: How Sexual Identity Difference Shapes Perceptions of Police
Miles‐Johnson, T. (2013) · Current Issues in Criminal Justice · doi:10.1080/10345329.2013.12035990 · Cited by 56 · see citing works
Female Offenders’ Perceptions of Police Procedural Justice and Their Obligation to Obey the Law
Baker, T., & Gau, J. M. (2017) · Crime & Delinquency · doi:10.1177/0011128717719418 · Cited by 56 · see citing works
A police service in transformation: implications for women police officers
Brown, J. M., & Silvestri, M. (2019) · Police Practice and Research · doi:10.1080/15614263.2019.1611206 · Cited by 56 · see citing works
Does procedural justice influence general satisfaction with police? A study from a hard-to-reach population of immigrants in the United States
Pryce, D. K. (2016) · Journal of Crime and Justice · doi:10.1080/0735648x.2016.1193820 · Cited by 55 · see citing works
Examining the Impact of the Freddie Gray Unrest on Perceptions of the Police
White, C., Weisburd, D. L., & Wire, S. E. (2018) · Criminology & Public Policy · doi:10.1111/1745-9133.12404 · Cited by 54 · see citing works
Gay and Bisexual Men's Perception of Police Helpfulness in Response to Male-Male Intimate Partner Violence
Finneran, C. A., & Stephenson, R. S. (2013) · Western Journal of Emergency Medicine · doi:10.5811/westjem.2013.3.15639 · Cited by 54 · see citing works
Direct and indirect effects of procedural justice on cooperation and compliance: evidence from South Korea
Woo, Y., Maguire, E. R., & Gau, J. M. (2018) · Police Practice and Research · doi:10.1080/15614263.2018.1418147 · Cited by 53 · see citing works
Artificial fairness? Trust in algorithmic police decision-making
Hobson, Z., Yesberg, J. A., Bradford, B., & Jackson, J. (2021) · Journal of Experimental Criminology · doi:10.1007/s11292-021-09484-9 · Cited by 52 · see citing works
Procedural Justice for Victims and Offenders?: Exploring Restorative Justice Processes in Australia and the US
Miller, S. L., & Hefner, M. K. (2013) · Justice Quarterly · doi:10.1080/07418825.2012.760643 · Cited by 52 · see citing works
Why do Swedes Cooperate with the Police? A SEM Analysis of Tyler’s Procedural Justice Model
Damme, A. V., Pauwels, L. J. R., & Svensson, R. (2013) · European Journal on Criminal Policy and Research · doi:10.1007/s10610-013-9224-4 · Cited by 52 · see citing works
Media consumption and perceptions of police legitimacy
Graziano, L. M., & Gauthier, J. F. (2018) · Policing An International Journal · doi:10.1108/pijpsm-12-2016-0177 · Cited by 51 · see citing works
Citizens’ accounts of police use of force and its implication for trust in the police
Akinlabi, O. M. (2019) · Journal of Crime and Justice · doi:10.1080/0735648x.2019.1650798 · Cited by 50 · see citing works
The Impact of Media on Public Trust in Legal Authorities in China and Taiwan
Wu, Y. (2013) · Asian Journal of Criminology · doi:10.1007/s11417-013-9177-z · Cited by 50 · see citing works
Linking Decision-Making Procedures to Decision Acceptance and Citizen Voice: Evidence From Two Studies
Porumbescu, G. A., & Grimmelikhuijsen, S. (2018) · The American Review of Public Administration · doi:10.1177/0275074017734642 · Cited by 49 · see citing works
Police legitimacy: identifying developmental trends and whether youths’ perceptions can be changed
Fine, A., Padilla, K. E. L., & Tom, K. E. (2020) · Journal of Experimental Criminology · doi:10.1007/s11292-020-09438-7 · Cited by 49 · see citing works

Authors: Hinds, L., & Murphy, K.
Corresponding author: Hinds, Lyn
ORCID: Murphy, Kristina
Venue: Australian & New Zealand Journal of Criminology
Publisher: SAGE Publications
Published: 2007-04
Volume: 40
Issue: 1
Pages: 27-42
ISSN: 0004-8658 (ISSN-L)
1837-9273
DOI: 10.1375/acri.40.1.27
OpenAlex: W2170726881
Cited by: 594
References: 28
Citations by year: 2026: 18 · 2025: 26 · 2024: 57 · 2023: 39 · 2022: 41 · 2021: 31 · 2020: 66 · 2019: 33 · 2018: 39 · 2017: 39 · 2016: 41 · 2015: 49 · 2014: 31 · 2013: 32 · 2012: 14
FWCI: 41.40
Type: journal article
Language: en
Open access: closed
Licence: journals.sagepub.com/page/policies/text-and-data-mining-license (tdm)
Locations: Australian & New Zealand Journal of Criminology (publishedVersion)
ANU Open Research (Australian National University) (submittedVersion)
Griffith Research Online (submittedVersion)
Topics: Social Sciences › Political Science and International Relations › Policing Practices and Perceptions
Social Sciences › Law › Criminal Justice and Penology
Social Sciences › Public Administration › Public Policy and Administration Research
Keywords: procedural justice, police legitimacy, police satisfaction, police-community relations, police authority, public perceptions of policing

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review

Public Satisfaction With Police: Using Procedural Justice to Improve Police Legitimacy

Abstract

Integrity signals

Claims the paper makes

Claims other papers make about this one

Cites

Cited by

Related

Record

About these checks