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Cited by 371Consumer Behavior and Marketing InfluenceCustomer Service Quality and LoyaltyDecision-Making and Behavioral Economics

The DOI matches its Crossref record; 110 of the 113 references it cites were found in a registry or an index.

Choice Goal Attainment and Decision and Consumption Satisfaction

Heitmann, Mark, Lehmann, Donald R., Herrmann, Andreas·2007·Journal of Marketing Research
DOI 10.1509/jmkr.44.2.234
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Abstract

Several individual, social-setting, and choice-set factors have been shown to be related to satisfaction. This article argues that these factors operate through a set of choice goals. Using panel data on purchasers of consumer electronics, the authors examine how five goals (justifiability, confidence, anticipated regret, evaluation costs, and final negative affect) drive decision and consumption satisfaction, which in turn determine loyalty, product recommendations, and the amount and valence of word of mouth.

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Crossref · 10.1509/jmkr.44.2.234

Cites

110 of 110 references verified0 citation errors · 0 not checkable

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Citations

Cites

Show all 113 references

Research works printed but not linked: 16

  1. Fitzsimons Gavan J., 1997, “Decision and Consumption Satisfaction: Implications for Channel Relations, ”
  2. 10.1177/002224299205600103 · DOI · Paper page
  3. 10.1177/002224299606000403 · DOI · Paper page
  4. 10.1086/209444 · DOI
  5. 10.1016/0737-6782(90)90032-A · DOI
  6. Homans George C., 1974, Social Behavior.
  7. 10.1037/0278-7393.23.2.384 · DOI
  8. 10.1177/002224379903600201 · DOI
  9. 10.1177/002224298204600204 · DOI
  10. Mandler George, 1982, Perception, Cognition and Development: Interactional Analysis, 3
  11. Miller Dale T., 1996, Social Psychology, 799
  12. Oliver Richard L., 1989, Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, 2, 1
  13. 10.1177/002224297604000206 · DOI
  14. 10.1177/002224297804200408 · DOI
  15. Yi Youjae, 1991, Review of Marketing, 68
  16. 10.1177/002224299606000203 · DOI · Paper page

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Metadata

Authors
Heitmann, M., Lehmann, D. R., & Herrmann, A.
Affiliations
  • University of St.Gallen (CH)
  • Columbia University (US)
Corresponding author
Herrmann, Andreas
ORCID
Venue
Journal of Marketing Research
Publisher
SAGE Publications
Published
2007-05
Volume
44
Issue
2
Pages
234-250
ISSN
  • 0022-2437
  • 1547-7193
DOI
10.1509/jmkr.44.2.234
OpenAlex
W2000329621
Cited by
371
References
113
Citations by year
2026: 22 · 2025: 14 · 2024: 16 · 2023: 21 · 2022: 32 · 2021: 26 · 2020: 35 · 2019: 32 · 2018: 20 · 2017: 16 · 2016: 18 · 2015: 21 · 2014: 15 · 2013: 14 · 2012: 22
FWCI
65.54
Type
book chapter
Language
en
Open access
closed
Licence
journals.sagepub.com/page/policies/text-and-data-mining-license (tdm)
Locations
  • Springer eBooks (publishedVersion)
  • Journal of Marketing Research (publishedVersion)
  • Alexandria (UniSG) (University of St.Gallen) (submittedVersion)
Topics
  • Social Sciences › Business, Management and Accounting › Marketing › Consumer Behavior and Marketing Influence
  • Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
  • Social Sciences › Decision Sciences › General Decision Sciences › Decision-Making and Behavioral Economics
Keywords
customer satisfaction, decision satisfaction, consumption satisfaction, consumer electronics, justifiability, consumer confidence, anticipated regret, evaluation costs, negative affect, customer loyalty, product recommendation, word of mouth, purchase decision

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