Cited by 371Consumer Behavior and Marketing InfluenceCustomer Service Quality and LoyaltyDecision-Making and Behavioral Economics

The DOI matches its Crossref record; 110 of the 113 references it cites were found in a registry or an index.

Choice Goal Attainment and Decision and Consumption Satisfaction

Heitmann, Mark, Lehmann, Donald R., Herrmann, Andreas·2007·Journal of Marketing Research

DOI 10.1509/jmkr.44.2.234

Open this paper in CoChat — free account

Abstract

Several individual, social-setting, and choice-set factors have been shown to be related to satisfaction. This article argues that these factors operate through a set of choice goals. Using panel data on purchasers of consumer electronics, the authors examine how five goals (justifiability, confidence, anticipated regret, evaluation costs, and final negative affect) drive decision and consumption satisfaction, which in turn determine loyalty, product recommendations, and the amount and valence of word of mouth.

Integrity signals

Registry

Crossref · 10.1509/jmkr.44.2.234

Cites

110 of 110 references verified0 citation errors · 0 not checkable

Statistics

Recomputing p-values needs the paper’s full text.

Claims the paper makes

We couldn’t retrieve this paper’s full text, so its claims and self-check weren’t run. The registry and citation checks still apply.

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

Evaluating structural equation models with unobservable variables and measurement error
Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research · doi:10.1177/002224378101800104 · Cited by 109,190
The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations
Baron, R. M., & Kenny, D. A. (1986) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.51.6.1173 · Cited by 91,532
Development and validation of brief measures of positive and negative affect: The PANAS scales.
Watson, D., Clark, L. A., & Tellegen, A. (1988) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.54.6.1063 · Cited by 32,433
Harvard Business Review
Armstrong, J. S., & Georgoff, D. M. (1988) · International Journal of Forecasting · doi:10.1016/0169-2070(88)90019-2 · Cited by 18,339
A BEHAVIORAL MODEL OF RATIONAL CHOICE
Simon, H. A. (1955) · The Quarterly Journal of Economics · doi:10.2307/1884852 · Cited by 15,877
The Behavioral Consequences of Service Quality
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996) · Journal of Marketing · doi:10.2307/1251929 · Cited by 12,003
Risk as feelings.
Loewenstein, G. F., Weber, E. U., Hsee, C. K., & Welch, N. (2001) · Psychological Bulletin · doi:10.1037//0033-2909.127.2.267 · Cited by 6,500
Satisfaction: a behavioral perspective on the consumer
Oliver, R. L. (2010) · Choice Reviews Online · doi:10.5860/choice.47-6963 · Cited by 6,042
Risk as feelings.
Loewenstein, G. F., Weber, E. U., Hsee, C. K., & Welch, N. (2001) · Psychological Bulletin · doi:10.1037/0033-2909.127.2.267 · Cited by 5,955
A national customer satisfaction barometer: the Swedish experience
Fornell, C. (1992) · Journal of Marketing · doi:10.2307/1252129 · Cited by 5,641

Show all 113 references

Research works printed but not linked: 16

Fitzsimons Gavan J., 1997, “Decision and Consumption Satisfaction: Implications for Channel Relations, ”
10.1177/002224299205600103 · DOI · Paper page
10.1177/002224299606000403 · DOI · Paper page
10.1086/209444 · DOI
10.1016/0737-6782(90)90032-A · DOI
Homans George C., 1974, Social Behavior.
10.1037/0278-7393.23.2.384 · DOI
10.1177/002224379903600201 · DOI
10.1177/002224298204600204 · DOI
Mandler George, 1982, Perception, Cognition and Development: Interactional Analysis, 3
Miller Dale T., 1996, Social Psychology, 799
Oliver Richard L., 1989, Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, 2, 1
10.1177/002224297604000206 · DOI
10.1177/002224297804200408 · DOI
Yi Youjae, 1991, Review of Marketing, 68
10.1177/002224299606000203 · DOI · Paper page

Sorted by citations

The impact of electronic word-of-mouth communication: A literature analysis and integrative model
Cheung, C. M. K., & Thadani, D. R. (2012) · Decision Support Systems · doi:10.1016/j.dss.2012.06.008 · Cited by 2,005
Word-of-mouth communications in marketing: a meta-analytic review of the antecedents and moderators
de Matos, C. A., & Rossi, C. A. V. (2008) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-008-0121-1 · Cited by 1,144
Customer co-creation of travel services: The role of company support and customer satisfaction with the co-creation performance
Scholl‐Grissemann, U., & Stokburger-Sauer, N. E. (2012) · Tourism Management · doi:10.1016/j.tourman.2012.02.002 · Cited by 761
The Effects of Brand Experiences, Trust and Satisfaction on Building Brand Loyalty; An Empirical Research On Global Brands
Şahin, A., Zehir, C., & Kitapçı, H. (2011) · Procedia - Social and Behavioral Sciences · doi:10.1016/j.sbspro.2011.09.143 · Cited by 580
Building, measuring, and profiting from customer loyalty
Watson, G. F., Beck, J. T., Henderson, C. M., & Palmatier, R. W. (2015) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-015-0439-4 · Cited by 375
Appraisal Determinants of Tourist Emotional Responses
Hosany, S. (2011) · Journal of Travel Research · doi:10.1177/0047287511410320 · Cited by 298
The Effect of Influencer Marketing on Consumers’ Brand Admiration and Online Purchase Intentions: An Emerging Market Perspective
Trivedi, J., & Sama, R. (2019) · Journal of Internet Commerce · doi:10.1080/15332861.2019.1700741 · Cited by 365
Choice confidence in the webrooming purchase process: The impact of online positive reviews and the motivation to touch
Flavián, C., Gurrea, R., & Orús, C. (2016) · Journal of Consumer Behaviour · doi:10.1002/cb.1585 · Cited by 285
Investigating the Impact of Customer Brand Identification On Hospitality Brand Loyalty: A Social Identity Perspective
Rather, R. A. (2017) · Journal of Hospitality Marketing & Management · doi:10.1080/19368623.2018.1404539 · Cited by 306
Autonomous Shopping Systems: Identifying and Overcoming Barriers to Consumer Adoption
de Bellis, E., & Johar, G. V. (2020) · Journal of Retailing · doi:10.1016/j.jretai.2019.12.004 · Cited by 296
When does salespeople’s customer orientation lead to customer loyalty? The differential effects of relational and functional customer orientation
Homburg, C., Muller, M. J., & Klarmann, M. (2010) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-010-0220-7 · Cited by 252
Customer commitment to luxury brands: Antecedents and consequences
Shukla, P., Banerjee, M., & Singh, J. (2015) · Journal of Business Research · doi:10.1016/j.jbusres.2015.08.004 · Cited by 273
Loyalty Formation for Different Customer Journey Segments
Herhausen, D., Kleinlercher, K., Verhoef, P. C., Emrich, O., & Rudolph, T. J. (2019) · Journal of Retailing · doi:10.1016/j.jretai.2019.05.001 · Cited by 266
When is enough, enough? Investigating product reviews and information overload from a consumer empowerment perspective
Hu, H.-F., & Krishen, A. S. (2019) · Journal of Business Research · doi:10.1016/j.jbusres.2019.03.011 · Cited by 272
The Effects of Brand Communication and Service Quality In Building Brand Loyalty Through Brand Trust; The Empirical Research On Global Brands
Zehir, C., Şahin, A., Kitapçı, H., & Özşahin, M. (2011) · Procedia - Social and Behavioral Sciences · doi:10.1016/j.sbspro.2011.09.142 · Cited by 264
INNOVATION IN LOGISTICS OUTSOURCING RELATIONSHIPS: PROACTIVE IMPROVEMENT BY LOGISTICS SERVICE PROVIDERS AS A DRIVER OF CUSTOMER LOYALTY
Wallenburg, C. M. (2009) · Journal of Supply Chain Management · doi:10.1111/j.1745-493x.2009.03164.x · Cited by 200
The perceived usefulness of blog postings: An extension of the expectancy-disconfirmation paradigm
Zehrer, A., Crotts, J. C., & Magnini, V. P. (2010) · Tourism Management · doi:10.1016/j.tourman.2010.06.013 · Cited by 200
Consequences of Consumer Engagement in Service Marketing: An Empirical Exploration
Rather, R. A. (2018) · Journal of Global Marketing · doi:10.1080/08911762.2018.1454995 · Cited by 224
The Effectiveness of Electronic Word-of-Mouth Communication: A Literature Analysis
Cheung, C. M. K., & Thadani, D. R. (2010) · Journal of the Association for Information Systems · Cited by 176
Feeling Confident and Smart with Webrooming: Understanding the Consumer's Path to Satisfaction
Flavián, C., Gurrea, R., & Orús, C. (2019) · Journal of Interactive Marketing · doi:10.1016/j.intmar.2019.02.002 · Cited by 177
Mobile shopping cart abandonment: The roles of conflicts, ambivalence, and hesitation
Huang, G.-H., Korfiatis, N., & Chang, C.-T. (2018) · Journal of Business Research · doi:10.1016/j.jbusres.2017.12.008 · Cited by 163
Modeling regret effects on consumer post‐purchase decisions
Bui, M., Krishen, A. S., & Bates, K. (2011) · European Journal of Marketing · doi:10.1108/03090561111137615 · Cited by 169
The goal of consistency as a cause of information distortion.
Russo, J. E., Carlson, K. A., Meloy, M. G., & Yong, K. (2008) · Journal of Experimental Psychology General · doi:10.1037/a0012786 · Cited by 153
When Social Media Can Be Bad for You: Community Feedback Stifles Consumer Creativity and Reduces Satisfaction with Self-Designed Products
Hildebrand, C., Häubl, G., Herrmann, A. P., & Landwehr, J. R. (2013) · Information Systems Research · doi:10.1287/isre.1120.0455 · Cited by 136
Self-citation
COVID-19 restrictions and consumers’ psychological reactance toward offline shopping freedom restoration
Akhtar, N., Akhtar, M. N., Usman, M., Ali, M., & Siddiqi, U. I. (2020) · Service Industries Journal · doi:10.1080/02642069.2020.1790535 · Cited by 136
Why Do Retail Customers Adopt Artificial Intelligence (AI) Based Autonomous Decision-Making Systems?
Sharma, S., Islam, N., Singh, G., & Dhir, A. (2022) · IEEE Transactions on Engineering Management · doi:10.1109/tem.2022.3157976 · Cited by 133
Toward a theory of repeat purchase drivers for consumer services
Paul, M., Hennig‐Thurau, T., Gremler, D. D., Gwinner, K. P., & Wiertz, C. (2008) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-008-0118-9 · Cited by 126
“Regretting your brand-self?” The moderating role of consumer-brand identification on consumer responses to purchase regret
Davvetas, V., & Diamantopoulos, A. (2017) · Journal of Business Research · doi:10.1016/j.jbusres.2017.04.008 · Cited by 128
When People Don’t Realize Their Career Desires: Toward a Theory of Career Inaction
Verbruggen, M., & Vos, A. D. (2019) · Academy of Management Review · doi:10.5465/amr.2017.0196 · Cited by 126
Idiosyncratic service experiences: When customers desire the extraordinary in a service encounter
Collier, J. E., Barnes, D. C., Abney, A. K., & Pelletier, M. J. (2017) · Journal of Business Research · doi:10.1016/j.jbusres.2017.11.016 · Cited by 106
Reducing uncertainty in supplier selection decisions: Antecedents and outcomes of procedural rationality
Riedl, D. F., Kaufmann, L., Zimmermann, C., & Perols, J. L. (2012) · Journal of Operations Management · doi:10.1016/j.jom.2012.10.003 · Cited by 104
Consumer reactions to chatbot versus human service: an investigation in the role of outcome valence and perceived empathy
Markovitch, D. G., Stough, R. A., & Huang, D. (2024) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2024.103847 · Cited by 100
Customer Loyalty, Repurchase and Satisfaction: A Meta-Analytical Review
Curtis, T., Abratt, R., Rhoades, D. L., & Dion, P. A. (2011) · The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior · Cited by 100
The Word of Mouth Dynamic: How Positive (and Negative) WOM Drives Purchase Probability
Vázquez‐Casielles, R., Álvarez, L. S., & Lanza, A. B. D. R. (2013) · Journal of Advertising Research · doi:10.2501/jar-53-1-043-060 · Cited by 116
The effects of two-way communication and chat service usage on consumer attitudes in the e-commerce retailing sector
Mero, J. (2018) · Electronic Markets · doi:10.1007/s12525-017-0281-2 · Cited by 112
Antecedents and consequences of virtual customer co-creation behaviours
Frasquet, M., Alarcón‐del‐Amo, M., & Lorenzo‐Romero, C. (2018) · Internet Research · doi:10.1108/intr-06-2017-0243 · Cited by 109
Brand love: conceptual and empirical investigation of a holistic causal model
Rahman, R., Langner, T., & Temme, D. (2021) · Journal of Brand Management · doi:10.1057/s41262-021-00237-7 · Cited by 97
Unveiling user-generated content: Designing websites to best present customer reviews
Liu, Q. B., Karahanna, E., & Watson, R. T. (2011) · Business Horizons · doi:10.1016/j.bushor.2011.01.004 · Cited by 97
AI invading the workplace: negative emotions towards the organizational use of personal virtual assistants
Hornung, O., & Smolnik, S. (2021) · Electronic Markets · doi:10.1007/s12525-021-00493-0 · Cited by 98
Decision Comfort
Parker, J. R., Lehmann, D. R., & Xie, Y. (2016) · Journal of Consumer Research · doi:10.1093/jcr/ucw010 · Cited by 96
Self-citation
The impact of consumer archetypes on online purchase decision-making processes and outcomes: A behavioural process perspective
Karimi, S., Holland, C. P., & Papamichail, K. N. (2018) · Journal of Business Research · doi:10.1016/j.jbusres.2018.05.038 · Cited by 118
Managing Mass Sport Participation: Adding a Personal Performance Perspective to Remodel Antecedents and Consequences of Participant Sport Event Satisfaction
Du, J., Jordan, J. S., & Funk, D. C. (2015) · Journal of Sport Management · doi:10.1123/jsm.2014-0225 · Cited by 107
Negative customer engagement behaviour: the interplay of intensity and valence in online networks
Azer, J., & Alexander, M. (2020) · Journal of Marketing Management · doi:10.1080/0267257x.2020.1735488 · Cited by 107
Linking Sources of Consumer Confusion to Decision Satisfaction: The Role of Choice Goals
Wang, Q., & Shukla, P. (2013) · Psychology and Marketing · doi:10.1002/mar.20606 · Cited by 96
How price complexity takes its toll: The neglected role of a simplicity bias and fairness in price evaluations
Homburg, C., Totzek, D., & Krämer, M. (2013) · Journal of Business Research · doi:10.1016/j.jbusres.2013.05.049 · Cited by 88
The Bottom Dollar Effect: The Influence of Spending to Zero on Pain of Payment and Satisfaction
Soster, R. L., Gershoff, A. D., & Bearden, W. O. (2014) · Journal of Consumer Research · doi:10.1086/677223 · Cited by 90
The effects of brand experience and service quality on repurchase intention: The role of brand relationship quality
Şahin, A., Zehir, C., & Hakan, K. I. (2012) · AFRICAN JOURNAL OF BUSINESS MANAGEMENT · doi:10.5897/ajbm11.2164 · Cited by 106
Is luxury democratization impactful? Its moderating effect between value perceptions and consumer purchase intentions
Shukla, P., Rosendo-Ríos, V., & Khalifa, D. (2021) · Journal of Business Research · doi:10.1016/j.jbusres.2021.10.030 · Cited by 80
An examination of the relationship between co-creation and well-being: an application in the case of tourism
Dekhili, S., & Hallem, Y. (2019) · Journal of Travel & Tourism Marketing · doi:10.1080/10548408.2019.1694122 · Cited by 87
Consumer processing of mobile online stores: Sources and effects of processing fluency
Sohn, S. (2017) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2017.01.008 · Cited by 80
An Investigation of the Relationship between Unplanned Buying and Post-purchase Regret
Saleh, M. A. E.-H. (2012) · International Journal of Marketing Studies · doi:10.5539/ijms.v4n4p106 · Cited by 74
YouTube It Before You Buy It: The Role of Parasocial Interaction in Consumer-to-Consumer Video Reviews
Penttinen, V., Ciuchita, R., & Čaić, M. (2022) · Journal of Interactive Marketing · doi:10.1177/10949968221102825 · Cited by 73
Enhancing Virtual Presence in E-Tail: Dynamics of Cue Multiplicity
Lee, E., & Park, J. (2014) · International Journal of Electronic Commerce · doi:10.2753/jec1086-4415180405 · Cited by 71
The excellence of patient-centered healthcare: Investigating the links between empowerment, co-creation and satisfaction
Moretta Tartaglione, A., Cavacece, Y., Cassia, F., & Russo, G. (2018) · The TQM Journal · doi:10.1108/tqm-11-2017-0138 · Cited by 68
Delegation of purchasing tasks to AI: The role of perceived choice and decision autonomy
Husairi, M. A., & Rossi, P. (2023) · Decision Support Systems · doi:10.1016/j.dss.2023.114166 · Cited by 78
Effects of proactive decision making on life satisfaction
Siebert, J. U., Kunz, R., & Rolf, P. (2019) · European Journal of Operational Research · doi:10.1016/j.ejor.2019.08.011 · Cited by 78
When luxury democratizes: Exploring the effects of luxury democratization, hedonic value and instrumental self-presentation on traditional luxury consumers’ behavioral intentions
Rosendo-Ríos, V., & Shukla, P. (2022) · Journal of Business Research · doi:10.1016/j.jbusres.2022.113448 · Cited by 65
Consumer Confusion in Internet-Based Mass Customization: Testing a Network of Antecedents and Consequences
Matzler, K., Stieger, D., & Füller, J. (2011) · Journal of Consumer Policy · doi:10.1007/s10603-011-9157-6 · Cited by 71
Developing and validating the multidimensional proactive decision-making scale
Siebert, J. U., & Kunz, R. (2015) · European Journal of Operational Research · doi:10.1016/j.ejor.2015.06.066 · Cited by 74
The impact of consumers’ positive online recommendations on the omnichannel webrooming experience
Orús, C., Gurrea, R., & Ibáñez‐Sánchez, S. (2019) · Spanish Journal of Marketing - ESIC · doi:10.1108/sjme-08-2019-0067 · Cited by 69
The effects of choice set size and information filtering mechanisms on online hotel booking
Guillet, B. D., Mattila, A. S., & Gao, Y. L. (2019) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2019.102379 · Cited by 68
Consumer reactions to technology in retail: choice uncertainty and reduced perceived control in decisions assisted by recommendation agents
Rohden, S. F., & Espartel, L. B. (2024) · Electronic Commerce Research · doi:10.1007/s10660-024-09808-7 · Cited by 57
“Should have I Bought the other One?” Experiencing Regret in Global versus Local Brand Purchase Decisions
Davvetas, V., & Diamantopoulos, A. (2018) · Journal of International Marketing · doi:10.1509/jim.17.0040 · Cited by 57
Extremity in horizontal and vertical Likert scale format responses. Some evidence on how visual distance between response categories influences extreme responding
Weijters, B., Millet, K., & Cabooter, E. (2020) · International Journal of Research in Marketing · doi:10.1016/j.ijresmar.2020.04.002 · Cited by 68
Negative emotions, positive actions: Food safety and consumer intentions to purchase ethical food in China
Jin, H., Lin, Z., & McLeay, F. (2020) · Food Quality and Preference · doi:10.1016/j.foodqual.2020.103981 · Cited by 57
One firm, one product, two prices: Channel-based price differentiation and customer retention
Vogel, J., & Paul, M. (2015) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2015.07.007 · Cited by 60
The Interplay of Information Diagnosticity and Need for Cognitive Closure in Determining Choice Confidence
Andrews, D. (2013) · Psychology and Marketing · doi:10.1002/mar.20643 · Cited by 55
The paradox of simplicity: Effects of role on the preference and choice of product visual simplicity level
Eytam, E., Tractinsky, N., & Lowengart, O. (2017) · International Journal of Human-Computer Studies · doi:10.1016/j.ijhcs.2017.04.001 · Cited by 53
Uncertainty in cloud service relationships: Uncovering the differential effect of three social influence processes on potential and current users
Trenz, M., Huntgeburth, J., & Veit, D. J. (2018) · Information & Management · doi:10.1016/j.im.2018.05.002 · Cited by 60
Retaining customers with in-store mobile usage experience in omni-channel retailing: The moderating effects of product information overload and alternative attractiveness
Fang, J., Liu, H., Li, Y., & Cai, Z. (2021) · Electronic Commerce Research and Applications · doi:10.1016/j.elerap.2020.101028 · Cited by 50
Effects of web site characteristics on customer loyalty in B2B e-commerce: evidence from Taiwan
Hsu, L., Wang, K., & Chih, W. (2011) · Service Industries Journal · doi:10.1080/02642069.2011.624595 · Cited by 54
When Staying Is Dissatisfying: Examining When and Why Turnover Cognitions Affect Stayers’ Career Satisfaction
Verbruggen, M., & van Emmerik, H. (2018) · Journal of Management · doi:10.1177/0149206318801998 · Cited by 49
On the epidemic of food waste: Idealized prototypes and the aversion to misshapen fruits and vegetables
Hingston, S. T., & Noseworthy, T. J. (2020) · Food Quality and Preference · doi:10.1016/j.foodqual.2020.103999 · Cited by 57
Unhiding Nexus Between Service Quality, Customer Satisfaction, Complaints, and Loyalty in Online Shopping Environment in Pakistan
Wattoo, M. U., & Iqbal, S. M. J. (2022) · SAGE Open · doi:10.1177/21582440221097920 · Cited by 64
The influence of online cross-recommendation on consumers’ instant cross-buying intention
Zhu, D. H., Wang, Y. W., & Chang, Y. P. (2018) · Internet Research · doi:10.1108/intr-05-2017-0211 · Cited by 55
How Speaking versus Writing to Conversational Agents Shapes Consumers’ Choice and Choice Satisfaction
Schindler, D., Maiberger, T., Koschate-Fischer, N., & Hoyer, W. D. (2024) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-023-00987-7 · Cited by 48
Indicators of opinion leadership in customer networks: self-reports and degree centrality
Risselada, H., Verhoef, P. C., & Bijmolt, T. H. A. (2015) · Marketing Letters · doi:10.1007/s11002-015-9369-7 · Cited by 47
Factors influencing behavioral intentions in livestream shopping: A cross-cultural study
Ni, S., & Ueichi, H. (2023) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2023.103596 · Cited by 64
The impact of technology CSFs on customer satisfaction and the role of trust
Jan, M. T., & Abdullah, K. (2014) · International Journal of Bank Marketing · doi:10.1108/ijbm-11-2013-0139 · Cited by 62
The dark side of business model innovation: An empirical investigation into the evolvement of customer resistance and the effectiveness of potential countermeasures
Heidenreich, S., Freisinger, E., & Landau, C. (2022) · Journal of Product Innovation Management · doi:10.1111/jpim.12627 · Cited by 42
The impact of individual debiasing efforts on financial decision effectiveness in the supplier selection process
Kaufmann, L., Carter, C. R., & Buhrmann, C. (2012) · International Journal of Physical Distribution & Logistics Management · doi:10.1108/09600031211246492 · Cited by 42
Frontline Employees’ Display of Fake Smiles and Angry Faces: When and Why They Influence Service Performance
Lechner, A. T., Mathmann, F., & Paul, M. (2020) · Journal of Service Research · doi:10.1177/1094670520975148 · Cited by 42
Logistics outsourcing performance and loyalty behavior
Wallenburg, C. M., Cahill, D. L., Goldsby, T. J., & Knemeyer, A. M. (2010) · International Journal of Physical Distribution & Logistics Management · doi:10.1108/09600031011072019 · Cited by 45
The Evolving World of Research in Marketing and the Blending of Theory and Data
Lehmann, D. R. (2020) · Springer eBooks · doi:10.1007/978-3-031-88056-8_21 · Cited by 41
Self-citation
Effects of decision training on individuals' decision-making proactivity
Siebert, J., Kunz, R. E., & Rolf, P. (2021) · European Journal of Operational Research · doi:10.1016/j.ejor.2021.01.010 · Cited by 34
The role of brand innovativeness and customer hope in developing online repurchase intentions
Fazal‐e‐Hasan, S. M., Ahmadi, H., Kelly, L., & Lings, I. N. (2018) · Journal of Brand Management · doi:10.1057/s41262-018-0122-4 · Cited by 40
Same destination, different paths: When and how does observing others' choices and reasoning alter confidence in our own choices?
Lamberton, C. P., Reczek, R. W., & Haws, K. L. (2012) · Journal of Consumer Psychology · doi:10.1016/j.jcps.2012.01.002 · Cited by 39
The implications of company‐sponsored messages disguised as word‐of‐mouth
Magnini, V. P. (2011) · Journal of Services Marketing · doi:10.1108/08876041111143078 · Cited by 39
Pre-purchase information search: too many sources to choose
Broilo, P. L., Espartel, L. B., & Basso, K. (2016) · Journal of Research in Interactive Marketing · doi:10.1108/jrim-07-2015-0048 · Cited by 38
The Influence of Online Review Exposure on Reviewers’ Intensity Level of Negative Word of Mouth
Rouliez, P., Tojib, D., & Tsarenko, Y. (2019) · Journal of Hospitality & Tourism Research · doi:10.1177/1096348019840798 · Cited by 37
Managing the Challenge of Luxury Democratization: A Multicountry Analysis
Shukla, P., Rosendo-Ríos, V., Trott, S., Lyu, J., & Khalifa, D. (2022) · Journal of International Marketing · doi:10.1177/1069031x221126925 · Cited by 36
A Conceptual Approach to Understanding the Customer Experience in E-Commerce: An Empirical Study
Pires, P. B., Prisco, M., Delgado, C., & Santos, J. D. (2024) · Journal of theoretical and applied electronic commerce research · doi:10.3390/jtaer19030096 · Cited by 72
Lit Up or Dimmed Down? Why, When, and How Regret Anticipation Affects Consumers’ Use of the Global Brand Halo
Davvetas, V., Diamantopoulos, A., & Liu, L. (2020) · Journal of International Marketing · doi:10.1177/1069031x20910112 · Cited by 36
Consumer (goal) satisfaction: A means‐ends chain approach
Orsingher, C., Marzocchi, G. L., & Valentini, S. (2011) · Psychology and Marketing · doi:10.1002/mar.20409 · Cited by 34
Dazing Diversity: Investigating the Determinants and Consequences of Decision Paralysis
Hüber, F., Köcher, S., Vogel, J., & Meyer, F. (2012) · Psychology and Marketing · doi:10.1002/mar.20535 · Cited by 35
Effects of inertia and switching costs on customer retention: a study of budget hotels in China
Li, Z., Long, M., Huang, S. S., Duan, Z., Hu, Y., & Cui, R. (2022) · International Journal of Contemporary Hospitality Management · doi:10.1108/ijchm-09-2021-1074 · Cited by 38
Marketing and Socio-psychological Factors Influencing Organic Food Purchase and Post-Purchase Outcomes
Chauke, X. D., & Duh, H. I. (2019) · Journal of Food Products Marketing · doi:10.1080/10454446.2019.1697980 · Cited by 32
Restaurant Diners’ Switching Behavior During the COVID-19 Pandemic: Protection Motivation Theory
Mahmood, H., Rehman, A. U., Sabir, I., Rauf, A., Afthanorhan, A., & Nawal, A. (2022) · Frontiers in Psychology · doi:10.3389/fpsyg.2022.833627 · Cited by 40
Antecedents of word of mouth behaviour among female grocery shoppers in Iran
Harris, P., & Khatami, N. A. (2017) · Journal of Islamic marketing · doi:10.1108/jima-02-2015-0014 · Cited by 30
Understanding consumers' post-consumption behaviors in C2C social commerce: the role of functional and relational customer orientation
Leung, W. K. S., Chang, M. K., Cheung, M. L., & Shi, S. (2022) · Internet Research · doi:10.1108/intr-11-2020-0664 · Cited by 32

Authors: Heitmann, M., Lehmann, D. R., & Herrmann, A.
Affiliations: University of St.Gallen (CH)
Columbia University (US)
Corresponding author: Herrmann, Andreas
ORCID: Heitmann, Mark
Herrmann, Andreas
Venue: Journal of Marketing Research
Publisher: SAGE Publications
Published: 2007-05
Volume: 44
Issue: 2
Pages: 234-250
ISSN: 0022-2437
1547-7193
DOI: 10.1509/jmkr.44.2.234
OpenAlex: W2000329621
Cited by: 371
References: 113
Citations by year: 2026: 22 · 2025: 14 · 2024: 16 · 2023: 21 · 2022: 32 · 2021: 26 · 2020: 35 · 2019: 32 · 2018: 20 · 2017: 16 · 2016: 18 · 2015: 21 · 2014: 15 · 2013: 14 · 2012: 22
FWCI: 65.54
Type: book chapter
Language: en
Open access: closed
Licence: journals.sagepub.com/page/policies/text-and-data-mining-license (tdm)
Locations: Springer eBooks (publishedVersion)
Journal of Marketing Research (publishedVersion)
Alexandria (UniSG) (University of St.Gallen) (submittedVersion)
Topics: Social Sciences › Business, Management and Accounting › Marketing › Consumer Behavior and Marketing Influence
Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
Social Sciences › Decision Sciences › General Decision Sciences › Decision-Making and Behavioral Economics
Keywords: customer satisfaction, decision satisfaction, consumption satisfaction, consumer electronics, justifiability, consumer confidence, anticipated regret, evaluation costs, negative affect, customer loyalty, product recommendation, word of mouth, purchase decision

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review

Choice Goal Attainment and Decision and Consumption Satisfaction

Abstract

Overview

Integrity signals

Verification

Claims the paper makes

Claims other papers make about this one

Citations

Cites

Cited by

Related

Metadata

Record

About these checks