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Refocusing on Relevance: Personalization in NLG
Open accessAbstract
Many NLG tasks such as summarization, dialogue response, or open domain question answering focus primarily on a source text in order to generate a target response.This standard approach falls short, however, when a user's intent or context of work is not easily recoverable based solely on that source texta scenario that we argue is more of the rule than the exception.In this work, we argue that NLG systems in general should place a much higher level of emphasis on making use of additional context, and suggest that relevance (as used in Information Retrieval) be thought of as a crucial tool for designing user-oriented text-generating tasks.We further discuss possible harms and hazards around such personalization, and argue that value-sensitive design represents a crucial path forward through these challenges.
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Personalized AI applications, including personalized AI writing assistance, are becoming more common and readily accessible.
“Meanwhile, personalized AI applications-including personalized AI writing assistance-are becoming more common and readily accessible [9,14,27,65].”
From 'It was 80% me, 20% AI': Seeking Authenticity in Co-Writing with Large Language Models (2025) · cites this paper as [14]
The Potential Harms from Textual Personalization section (page unavailable) refers to the widespread deployment of personalized information systems, supporting the broad point that such applications are in use. The paper does not establish that personalized AI applications are becoming more common or readily accessible, specifically including writing assistance. (LLM, conf=0.78)
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Metadata
- Authors
- Dudy, S., Bedrick, S., & Webber, B.
- Affiliations
- University of Colorado Boulder (US)
- Oregon Health & Science University (US)
- University of Edinburgh (GB)
- Venue
- Proceedings of the 2021 Conference on Empirical Methods in Natural Language Processing
- Published
- 2021
- Volume
- 2021
- Pages
- 5190-5202
- PMC
- PMC10328542
- OpenAlex
- W3200437427
- Cited by
- 17
- References
- 70
- Citations by year
- 2025: 3 · 2024: 2 · 2023: 9 · 2022: 3
- FWCI
- 1.61
- Type
- conference paper
- Language
- en
- Open access
- hybrid
- doi.org
- Licence
- cc-by
- Locations
- Conference on Empirical Methods in Natural Language Processing (EMNLP) (publishedVersion, cc-by)
- PubMed (publishedVersion)
- PubMed Central (acceptedVersion)
- arXiv (Cornell University) (submittedVersion)
- arXiv (Cornell University) (cc-by)
- Conference on Empirical Methods in Natural Language Processing (EMNLP)
- Funders
- National Science Foundation (2019805)
- National Institutes of Health
- National Institute on Deafness and Other Communication Disorders (R01DC015999)
- Topics
- Physical Sciences › Computer Science › Artificial Intelligence › Speech and dialogue systems
- Physical Sciences › Computer Science › Artificial Intelligence › Natural Language Processing Techniques
- Physical Sciences › Computer Science › Artificial Intelligence › Topic Modeling
- Keywords
- natural language generation, personalization, relevance, user intention, value-sensitive design
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
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