The DOI matches its Crossref record; 11 of the 11 references it cites were found in a registry or an index.
DOES RUDENESS REALLY MATTER? THE EFFECTS OF RUDENESS ON TASK PERFORMANCE AND HELPFULNESS.
Abstract
In three experimental studies, we provided an empirical test of how rudeness affects task performance and helpfulness. Different forms of rudeness—rudeness instigated by a direct authority figure, rudeness delivered by a third party, and imagined rudeness—converged to produce the same effects. Results from these studies showed that rudeness reduced performance on routine tasks as well as on creative tasks. We also found that rude behavior decreased helpfulness. We examined the processes that mediated the rudeness-performance relationship and found evidence that disruption to cognitive processes fully mediated that relationship.
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Cites
SPSS and SAS procedures for estimating indirect effects in simple mediation models
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Consequences of abusive supervision.
Tepper, B. J. (2000) · Academy of Management Journal · doi:10.2307/1556375 · Cited by 3,810
Relation of threatened egotism to violence and aggression: The dark side of high self-esteem.
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Cited by
Trust, Connectivity, and Thriving: Implications for Innovative Behaviors at Work
CARMELI, A., & SPREITZER, G. M. (2009) · The Journal of Creative Behavior · doi:10.1002/j.2162-6057.2009.tb01313.x · Cited by 551
The impact of civility interventions on employee social behavior, distress, and attitudes.
Leiter, M. P., Laschinger, H. K. S., Day, A., & Oore, D. G. (2011) · Journal of Applied Psychology · doi:10.1037/a0024442 · Cited by 537
Thriving at work—A diary study
Niessen, C., Sonnentag, S., & Sach, F. (2012) · Journal of Organizational Behavior · doi:10.1002/job.763 · Cited by 315
Who strikes back? A daily investigation of when and why incivility begets incivility.
Rosen, C. C., Koopman, J., Gabriel, A. S., & Johnson, R. E. (2016) · Journal of Applied Psychology · doi:10.1037/apl0000140 · Cited by 300
Porath, C. L., & Erez, A. (2009) · Organizational Behavior and Human Decision Processes · doi:10.1016/j.obhdp.2009.01.003 · Cited by 294
Self-citation
Metadata
- Authors
- PORATH, C. L., & EREZ, A.
- Venue
- Academy of Management Journal
- Publisher
- Academy of Management
- Published
- 2007-10-01
- Volume
- 50
- Issue
- 5
- Pages
- 1181-1197
- ISSN
- 0001-4273 (ISSN-L)
- 1948-0989
- OpenAlex
- W3122677055
- Cited by
- 465
- References
- 11
- FWCI
- 27.10
- Type
- journal article
- Language
- en
- Open access
- closed
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- PORATH, C. L., & EREZ, A. (2007). DOES RUDENESS REALLY MATTER? THE EFFECTS OF RUDENESS ON TASK PERFORMANCE AND HELPFULNESS. Academy of Management Journal. https://doi.org/10.2307/20159919
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
