The DOI matches its Crossref record; 28 of the 28 references it cites were found in a registry or an index.
Behavioral and Psychological Consequences of Boundary Spanning Burnout for Customer Service Representatives
Abstract
Jagdip Singh, Jerry R. Goolsby, Gary K. Rhoads, Behavioral and Psychological Consequences of Boundary Spanning Burnout for Customer Service Representatives, Journal of Marketing Research, Vol. 31, No. 4 (Nov., 1994), pp. 558-569
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Born to burnout: A meta-analytic path model of personality, job burnout, and work outcomes
Swider, B. W., & Zimmerman, R. D. (2010) · Journal of Vocational Behavior · doi:10.1016/j.jvb.2010.01.003 · Cited by 929
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Protogerou, A., Caloghirou, Y., & Lioukas, S. (2012) · Industrial and Corporate Change · doi:10.1093/icc/dtr049 · Cited by 503
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Brewer, E. W., & Shapard, L. (2004) · Human Resource Development Review · doi:10.1177/1534484304263335 · Cited by 456
Morris, M. G., & Venkatesh, V. (2010) · MIS Quarterly · doi:10.2307/20721418 · Cited by 437
A Motivational Model of Work Turnover
Richer, S. F., Blanchard, C., & Vallerand, R. J. (2002) · Journal of Applied Social Psychology · doi:10.1111/j.1559-1816.2002.tb02065.x · Cited by 399
A Meta-Analytic Review of Social Identification and Health in Organizational Contexts
Steffens, N. K., Haslam, S. A., Schuh, S. C., Jetten, J., & van Dick, R. (2017) · Personality and Social Psychology Review · doi:10.1177/1088868316656701 · Cited by 311
Babakus, E., Yavas, U., & Ashill, N. J. (2010) · Services Marketing Quarterly · doi:10.1080/15332969.2011.533091 · Cited by 216
Stimulating and Enhancing Student Learning Through Positive Emotions
Williams, K. H., Childers, C., & Kemp, E. (2013) · Journal of Teaching in Travel & Tourism · doi:10.1080/15313220.2013.813320 · Cited by 46
Metadata
- Authors
- Singh, J., Goolsby, J. R., & Rhoads, G. K.
- Venue
- Journal of Marketing Research
- Publisher
- JSTOR
- Published
- 1994-11
- Volume
- 31
- Issue
- 4
- Pages
- 558
- ISSN
- 0022-2437 (ISSN-L)
- OpenAlex
- W2013021752
- Cited by
- 608
- References
- 28
- FWCI
- 7.72
- Type
- journal article
- Language
- en
- Open access
- closed
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
