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Understanding the Adoption Dynamics of ChatGPT among Generation Z: Insights from a Modified UTAUT2 Model

Biloš, Antun, Budimir, Bruno·2024·Journal of Theoretical and Applied Electronic Commerce Research
DOI 10.3390/jtaer19020045
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Abstract

This research delves into the factors influencing the adoption of ChatGPT, a sophisticated AI-based chatbot, among Generation Z members in Croatia. Employing an extended UTAUT2 model, the impact of various factors on the behavioral intention to use ChatGPT is explored. The study included 694 Generation Z participants, and data were collected through an online survey featuring self-reporting questions. The analysis utilized statistical software packages for performing both confirmatory and exploratory factor analyses, in addition to hierarchical linear regression. Key findings reveal that performance expectancy, social influence, hedonic motivation, habit, and personal innovativeness significantly influence the behavioral intention to use ChatGPT. However, effort expectancy, facilitating conditions, and price value do not exhibit a significant impact. Notably, the study excludes the use behavior factor due to multicollinearity issues with behavioral intention. While the research does not focus on moderating factors, it reports that the adapted UTAUT2 model explains 65% of the variance in the adoption of ChatGPT by Generation Z users.

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Figure 1 The initial version of the modified UTATU2 model. Source: based on Venkatesh Gansser & Reich [31]. Figure 1. The initial version of the modified UTATU2 model. Source: based on Venkatesh et al. [28]; Gansser & Reich [31].
Figure 1 The initial version of the modified UTATU2 model. Source: based on Venkatesh Gansser & Reich [31]. Figure 1. The initial version of the modified UTATU2 model. Source: based on Venkatesh et al. [28]; Gansser & Reich [31].CC-BY · From the PDF
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Metadata

Authors
Biloš, A., & Budimir, B.
Affiliations
Faculty of Economics and Business in Osijek, Josip Juraj Strossmayer University of Osijek, 31000 Osijek, Croatia
ORCID
Venue
Journal of Theoretical and Applied Electronic Commerce Research
Publisher
MDPI AG
Published
2024-04-13
Volume
19
Issue
2
Pages
863-879
ISSN
0718-1876
DOI
10.3390/jtaer19020045
Cited by
84
References
13
Language
en
Licence
creativecommons.org/licenses/by/4.0/ (vor)

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CoChat. (2026). Citation check: Understanding the Adoption Dynamics of ChatGPT among Generation Z: Insights from a Modified UTAUT2 Model. https://app.cochat.ai/papers/10.3390/jtaer19020045
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Biloš, A., & Budimir, B. (2024). Understanding the Adoption Dynamics of ChatGPT among Generation Z: Insights from a Modified UTAUT2 Model. Journal of Theoretical and Applied Electronic Commerce Research. https://doi.org/10.3390/jtaer19020045