Beyond Verification| Inauthentic Authenticity: Astroturfing to Generate True Affect Using Fakery
Open accessAbstract
Astroturfing is a process of manipulating authenticity to legitimize and give the appearance of sincerity to the communication activities of various organizations. This process fits into digital affective capitalism, in which affective communications lead to the creation of profiles that seem authentic and the circulation of discourse that seems sincere. Building on a critical review of the literature, we develop a matrix model that situates online astroturfing practices on a continuum between authentic and inauthentic publics, with organizations engaging in either sincere or insincere discourse and actions. We position online astroturfing within the broader question about the development of a digital affective economy. Using three cases, we revisit our model to show the forms of digital affective labor used to construct inauthenticity.
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Written from the paper’s full text.
TL;DR
The paper critically reviews astroturfing literature and proposes a matrix model separating the authenticity of publics from the sincerity of sponsoring organizations, situating astroturfing within digital affective capitalism. Using three cases, it argues online astroturfing works by mobilizing affective labor to simulate authentic publics and sincere communication.
Key findings
- The literature review found 2,120 articles containing “astroturfing” in the title, abstract, and/or keywords (January 1986–June 2022); only 41 contained the term in the title and were exclusively dedicated to analyzing the phenomenon, with 10 focused on social media and 21 on the Internet more broadly. Publication volume increased significantly beginning in 2013.
- Definitions of astroturfing are unstable: it is often equated with political or commercial strategy, deception, centralized coordination, and the illusion of grassroots support, but extending the concept to sock puppetry, click farms, and trolling risks diluting its definition.
- The proposed matrix places practices on two axes: authenticity/inauthenticity of publics and sincerity/insincerity of organizations. Cases include Bell Canada employees posting fake app reviews (inauthentic public, insincere organization, fined), Friends of Glass (authentic but deceived public, insincere organization), and Amazon anti-union tweets (inauthentic public, sincere/identifiable sponsor).
- Online astroturfing is framed as digital affective labor: platform features such as hashtags, emojis, likes, and sharing help simulate authenticity and sincerity, stimulate mobilization, and are not necessarily reducible to disinformation.
Methods
- Critical literature review using Publish or Perish (Harzing, 2010) and the Google Scholar API, searching “astroturfing” from January 1986 to June 2022; after keeping only journal articles and conference proceedings, 2,120 items were collected, with a subcorpus of 41 title-focused articles analyzed.
- Conceptual development of a matrix model drawing on authenticity/sincerity literature (e.g., Trilling, Handler, Spooner, Graeber) and affective capitalism/affect theory (e.g., Spinoza, Massumi, Hardt & Negri, Papacharissi, Ahmed).
- Illustrative mapping of three cases—Bell Canada, Friends of Glass, and Amazon tweets—onto the matrix; no formal empirical test is reported.
Limitations
- Stated: the literature lacks stable consensus; astroturfing remains poorly defined with broad boundaries; extending the concept to online practices risks diluting it by reducing it to observable practices; the paper offers a conceptual framework rather than a strict definition.
- Evident: the matrix and case mappings are conceptual and illustrative, not systematically sampled or empirically validated; no audience-effect data are presented.
- Evident: the literature search is limited to Google Scholar API via Publish or Perish and to journal/conference articles, so coverage may be incomplete.
Model-written summary. Check it against the paper before relying on it.
Integrity signals
Registry
Cites
Statistics
Claims the paper makes
3 of 31 cited sources checked · 2 supported · 0 flagged · accuracy not yet measured
- Interpretationcitation
The way social media functions encourages astroturfing by facilitating anonymity, reducing the cost of access, and boosting the viral circulation of information.
“The way social media functions encourages this phenomenon by facilitating anonymity, reducing the cost of access, and boosting the viral circulation of information”
Quote in the paperNot a substantial claim1 of 2 sources checked- cites Henrie & Gilde, 2019 source
Section 2.2, “Digital Astroturfing,” identifies low cost and relative anonymity as advantages of online astroturfing. Section 5, “Methodology,” calls social media accounts viral in the context of recruiting survey respondents, but the paper does not establish the claimed boost to viral circulation of astroturfing information. (LLM, conf=0.83)
Experimental — accuracy not yet measured - cites Hobbs et al., 2020 source
- Findingnone given
In the analyzed astroturfing examples, the affective labor consists of calling on various affects, notably fear (climate change), joy (helping the planet by recycling), or sadness (consequences of pollution).
“Here, the affective labor consists of calling on various affects, notably fear (climate change), joy (helping the planet by recycling), or sadness (consequences of pollution).”
Quote in the paperSubstantial claim - Interpretationcitation
The development of technologies capable of identifying, analyzing, and leveraging what affects us on social media enables astroturfing strategies that turn instrumentalization of affections into tools for producing artificial authenticity.
“the development of technologies capable of identifying, analyzing, and leveraging what affects us (a message, content, interaction, etc.) on social media (Arvidsson, 2011) enables astroturfing strategies that turn the instrumentalization of our affections into tools for producing artificial authenticity.”
Quote in the paperSubstantial claim0 of 1 sources checked- cites Arvidsson, 2011 source
- Interpretationcitation
The resonance generated by content that evokes high emotional intensity and affective polarization increases the circulation and exposure of messages and profiles that simulate the sincerity of organizations or the authenticity of participants.
“The resonance generated by content that evokes high emotional intensity and affective polarization (Yarchi, Baden, & Kligler-Vilenchik, 2021) increases the circulation and exposure of messages and profiles that simulate the sincerity of organizations or the authenticity of participants.”
Quote in the paperSubstantial claim0 of 1 sources checked- cites Yarchi et al., 2021 source
- Interpretationreasoning
The efficacy of astroturfing is a function of the affections made possible by the platforms.
“The efficacy of astroturfing is therefore a function of the affections made possible by the platforms.”
Quote in the paperNot a substantial claim
- Interpretationcitation
The capacity of affects to produce economic effects benefits the deceptive communication of these manufacturing companies.
“which, here, benefits the deceptive communication of these manufacturing companies.”
Quote in the paperSubstantial claim - Interpretationreasoning
Disinforming can be a sincere way of spreading a message on platforms that use affect as a springboard for visibility.
“Disinforming can be a sincere way of spreading a message on platforms that use affect as a springboard for visibility.”
Quote in the paperNot a substantial claim - Interpretationreasoning
Online astroturfing reinforces the capacity of some organizations to disinform and deceive, i.e., to be insincere.
“This reinforces the capacity of some organizations to disinform and deceive-in short, to be insincere.”
Quote in the paperNot a substantial claim - Interpretationreasoning
The use of emojis and likes in the Amazon tweets aims to make the voices seem authentic while delivering a message produced by Amazon.
“The use of emojis and likes aims to make the voices seem authentic while delivering a message produced by Amazon.”
Quote in the paperSubstantial claim - Premisecitation
Astroturfing, as a form of insincere communication, significantly undermines authenticity and trust in online relationships between organizations and the public.
“astroturfing, as a form of insincere communication, significantly undermines authenticity and trust in online relationships between organizations and the public”
Quote in the paperSubstantial claim0 of 1 sources checked- cites Sisson, 2017 source
- Interpretationcitation
The Amazon tweets, as affects, are circulated using hashtags and stick to other information about the topic so as to pull public attention to the company's discourse rather than to the discourse of the employees mobilizing for unionization.
“These tweets, as affects, are circulated using hashtags.They “stick,” in Sarah Ahmed's (2004) meaning of the term, to other information about the topic to pull public attention to the company's discourse rather than the discourse of the employees mobilizing for unionization.”
Quote in the paperSubstantial claim0 of 1 sources checked- cites Ahmed, 2004 source
- Interpretationreasoning
In high-stakes political contexts, digital affective labor aimed at simulating authenticity and/or sincerity boosts clicks, interactions, and mobilization, becoming a central element of astroturfing strategies.
“In these high-stakes political contexts, digital affective labor aimed at simulating authenticity and/or sincerity boosts clicks, interactions, and mobilization, becoming a central element of astroturfing strategies.”
Quote in the paperSubstantial claim - Premisecitation
Tweets supposedly sent by Amazon employees supported the company's campaign against unionization.
“Finally, in the bottom left is the example of tweets supposedly sent by Amazon employees to support the company's campaign against unionization (CBC, 2015).”
Quote in the paperNot a substantial claim0 of 1 sources checked- cites CBC, 2015
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
- Interpretationcitation
Disinformation is no longer a matter of intent, contrary to what the literature on fake news sometimes tends to assume.
“The disinformation is no longer a matter of intent, as the literature on fake news sometimes tends to assume (Tandoc, 2021).”
Quote in the paperSubstantial claim0 of 1 sources checked- cites Tandoc, 2021 source
- Classified as probably not a substantial claim. 34
- May combine two claims. 13
Probably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.
PremisecitationAstroturfing appears in various sectors and aims to manipulate public opinion or influence government decisions and public policy.
“Appearing in various sectors (Boulay, 2012), this strategy aims to manipulate public opinion (Arce-García et al., 2022;Boman & Schneider, 2021;García-Orosa, 2021;Henrie & Gilde, 2019;Mendelová, 2016;Seto, 2019) or influence government decisions (Laurens, 2015;Wear, 2014) and public policy (Al-Rawi & Rahman, 2020).”
Quote in the paperNot a substantial claim2 of 3 sources checkedProbably not a substantial claim: may not pass S4 (based).
Findingnone givenThe literature on astroturfing does not provide a stable consensus on the topic.
“The literature on astroturfing does not provide a stable consensus on the topic, as demonstrated in this article.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S4 (based).
Findingnone givenOne point of agreement in the literature is that astroturfing is widely characterized by the intent to create an illusion of grassroots support that exceeds its actual scale through the deployment of a range of communicative practices.
“However, one point of agreement emerges: Astroturfing is widely characterized by the intent to create an illusion of grassroots support that exceeds its actual scale through the deployment of a range of communicative practices.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S2 (checkable).
Premisenone givenAstroturfing encompasses a wide range of communication practices intended to simulate authentic voices in public space, particularly on social media.
“agree that astroturfing encompasses a wide range of communication practices intended to simulate authentic voices in public space, particularly on social media.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S4 (based).
InterpretationreasoningWhat differentiates online astroturfing from its offline forms is the ability to directly exploit how platforms shape and influence our emotions.
“This is also what differentiates online astroturfing from its offline forms: the ability to directly exploit how platforms shape and influence our emotions.”
Quote in the paperNot a substantial claim- Rests on an assumption: Platforms shape and influence users' emotions.
Probably not a substantial claim: may not pass S2 (checkable), S4 (based). May combine two claims.
Interpretationnone givenAuthenticity and sincerity arise from our social experiences and are dependent on what others do with them; they are both affective and social.
“Since authenticity and sincerity arise from our social experiences, they are dependent on what others do with them.They are both affective and social.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S4 (based). May combine two claims.
InterpretationreasoningIn the online realm, astroturfing is almost routine and actively participates in the contemporary phenomena of disinformation.
“In this realm, astroturfing is almost routine and actively participates in the contemporary phenomena of disinformation.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S2 (checkable). May combine two claims.
InterpretationreasoningIt is possible to authentically participate in a cause backed by insincere promoters and to sincerely reach out to inauthentic publics.
“It is possible to authentically participate in a cause backed by insincere promoters and to sincerely reach out to inauthentic publics.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S2 (checkable), S4 (based). May combine two claims.
Interpretationnone givenSincerity can be distinguished from authenticity and serves as a valuable lens for understanding astroturfing, specifically at the level of the sponsors' strategy.
“we argue that sincerity can be distinguished from authenticity and serves as a valuable lens for understanding astroturfing, specifically at the level of the sponsors' strategy.”
Quote in the paperNot a substantial claim- Rests on an assumption: The matrix model's axes of authenticity and sincerity can adequately classify astroturfing practices.
Classified as probably not a substantial claim.
PremisecitationAffects have the capacity to produce an economic effect more swiftly and surely than economics itself.
“Affects have the capacity “to produce an economic effect more swiftly and surely than economics itself” (Massumi, 1995, p. 106)”
Quote in the paperSubstantial claim0 of 1 sources checked- cites Massumi, 1995 source
Probably not a substantial claim: may not pass S2 (checkable), S4 (based).
InterpretationreasoningAuthenticity arises less from a strict question of true or false than from the capacity to transform the circulation of information on social media platforms into citizen or consumerist power to act.
“authenticity arises less from a strict question of true or false than from the capacity to transform the circulation of information on social media platforms into citizen or consumerist power to act.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S3 (load-bearing), S4 (based).
Interpretationnone givenOnline, astroturfing practices are made easy by platforms, through the creation of fake profiles, phony comments, deceptive content, and so on.
“Online, these practices are made easy by platforms: creation of fake profiles, phony comments, deceptive content, and so on.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S3 (load-bearing).
PremisecitationFor some authors, deception constitutes a key characteristic of astroturfing, differentiating it from grassroots.
“For some authors, deception constitutes a key characteristic of astroturfing, differentiating it from grassroots”
Quote in the paperNot a substantial claim0 of 2 sources checked- cites Leiser, 2016
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
- cites Peng et al., 2017
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
Probably not a substantial claim: may not pass S2 (checkable), S4 (based).
InterpretationreasoningAstroturfing fits into digital affective capitalism, in which social media profiles can create authenticity and make their discourse seem sincere using affective communication.
“This process fits into digital affective capitalism, in which social media profiles can create authenticity and make their discourse seem sincere using affective communication.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S2 (checkable), S4 (based).
Interpretationnone givenThe authenticity of the Web profile speaking out or clicking to support a cause cannot be separated from the sincerity of the discourse put forward by the organization promoting that cause.
“However, the authenticity of the Web profile speaking out or clicking to support a cause cannot be separated from the sincerity of the discourse put forward by the organization promoting that cause.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S2 (checkable), S4 (based).
InterpretationreasoningAstroturfing allows us to question authenticity and disinformation not as a matter of intent or of true or false, but as the capacity to set into motion bodies, representations, and emotions to simulate and stimulate authentic mobilizations and sincere communications.
“Viewed from this angle, astroturfing allows us to question authenticity and disinformation, not as a matter of intent or of true or false, but as the capacity to set into motion bodies, representations, and emotions to simulate and stimulate authentic mobilizations and sincere communications.”
Quote in the paperNot a substantial claimMay combine two claims.
InterpretationreasoningIn the Bell case, because they were employees, the public was not completely authentic, while the company, in trying to hide its role, was being insincere.
“As they were employees, this public was not completely authentic, while the company, in trying to hide its role, was being insincere.”
Quote in the paperNot a substantial claim- Rests on an assumption: The three cases selected (Bell, Friends of Glass, and others) are representative of the forms of digital affective labor used to construct inauthenticity.
- Rests on an assumption: The matrix model's axes of authenticity and sincerity can adequately classify astroturfing practices.
May combine two claims.
InterpretationreasoningIn the Friends of Glass case, the organization and its sponsors are insincere, but the publics that support it are authentic because they were deceived.
“In our model, this organization and its sponsors are insincere, but the publics that support it are authentic because they were deceived.”
Quote in the paperSubstantial claim- Rests on an assumption: The three cases selected (Bell, Friends of Glass, and others) are representative of the forms of digital affective labor used to construct inauthenticity.
- Rests on an assumption: The matrix model's axes of authenticity and sincerity can adequately classify astroturfing practices.
Probably not a substantial claim: may not pass S2 (checkable), S4 (based).
InterpretationreasoningA message spread by a public that disinforms can become authentic the moment it produces an effect and an affect.
“A message spread by a public that disinforms can therefore become authentic the moment it produces an effect and an affect.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S2 (checkable), S4 (based). May combine two claims.
Interpretationnone givenTwo characteristics that make it possible to qualify a message or technique as astroturfing are the concealment (invisibility) of the author's identity and the overaccentuation (visibility) of the public's origin.
“Two characteristics that make it possible to qualify a message or technique as astroturfing are the concealment (invisibility) of the author's identity and the overaccentuation (visibility) of the public's origin.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S2 (checkable).
InterpretationreasoningAstroturfing, as the manipulation of authenticity online, is encouraged and amplified by affective labor, performed sincerely or insincerely, on a large or small scale.
“Astroturfing, as the manipulation of authenticity online, is encouraged and amplified by affective labor, performed sincerely or insincerely, on a large or small scale.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S2 (checkable), S3 (load-bearing). May combine two claims.
PremisecitationAuthenticity on the Internet mainly encompasses three dimensions: the integrity and origin of information, the authenticity of interactions, and the verification of identities.
“Authenticity on the Internet mainly encompasses three dimensions: the integrity and origin of information (Jacobs, 2024), the authenticity of interactions, and the verification of identities (Davis, 2019;Dietlin, Loomis, & Preffer, 2019).”
Quote in the paperNot a substantial claim0 of 3 sources checkedProbably not a substantial claim: may not pass S2 (checkable).
InterpretationreasoningAstroturfing occurs when a strategy, especially in its digital form, involves simulating the authenticity of an online profile, thus making engaging in affective labor essential for those seeking to implement it.
“We can consider astroturfing as occurring when a strategy, especially in its digital form, involves simulating the authenticity of an online profile, thus making engaging in affective labor essential for those seeking to implement it.”
Quote in the paperNot a substantial claimMay combine two claims.
InterpretationreasoningIn the Amazon anti-unionization example, the sponsor was clearly identifiable and therefore sincere, while the participating publics were inauthentic.
“The sponsor was clearly identifiable and therefore sincere, but the participating publics were inauthentic.”
Quote in the paperNot a substantial claim0 of 1 sources checked- cites CBC, 2015
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
Probably not a substantial claim: may not pass S2 (checkable).
PremisecitationOnline, affections are embodied in a set of signs that contribute to the constitution of an affecting public and affected networks.
“Online, these affections are embodied in a set of signs that contribute to the constitution of an affecting public and affected networks (Hillis, Paasonen, & Petit, 2015).”
Quote in the paperNot a substantial claim0 of 1 sources checked- cites Hillis, Paasonen, & Petit, 2015 source
Probably not a substantial claim: may not pass S3 (load-bearing).
InterpretationcitationAstroturfing appears on a continuum from grassroots to entirely factitious front groups.
“Astroturfing therefore appears on a continuum from grassroots to entirely factitious front groups”
Quote in the paperNot a substantial claim0 of 1 sources checked- cites Lits, 2021a
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
Classified as probably not a substantial claim.
InterpretationreasoningThe paper proposes a conceptual framework that considers astroturfing as the outcome of a set of processes designed to generate authenticity: the authenticity of citizens who speak out in public spaces, and the authenticity of publics who like, tweet, share hashtags, or comment on social media.
“Rather than offering a strict definition, we propose a conceptual framework that considers astroturfing as the outcome of a set of processes designed to generate authenticity: the authenticity of citizens who speak out in public spaces, and the authenticity of publics who like, tweet, share hashtags, or comment on social media.”
Quote in the paperSubstantial claimProbably not a substantial claim: may not pass S3 (load-bearing).
PremisecitationIn the literature, astroturfing is often associated with the intention to create the illusion of grassroots public support and backing that exceeds its actual scale.
“astroturfing is often associated with the intention to create the illusion of grassroots public support and backing that exceeds its actual scale”
Quote in the paperNot a substantial claim0 of 3 sources checkedProbably not a substantial claim: may not pass S4 (based).
InterpretationreasoningIn the wake of astroturfing, a generalized mistrust develops that hinders the establishment of bonds of trust between institutions and citizens, media and publics, and businesses and customers.
“In its wake, a generalized mistrust develops that hinders the establishment of bonds of trust between institutions and citizens, media and publics, and businesses and customers.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S3 (load-bearing).
PremisecitationFor Keller et al. (2020), another key characteristic of astroturfing is its reliance on centralized coordination, especially for disseminating and sharing information.
“For Keller et al. (2020), another key characteristic of astroturfing is its reliance on centralized coordination, especially for disseminating and sharing information”
Quote in the paperNot a substantial claim0 of 1 sources checked- cites Keller et al., 2020 source
Probably not a substantial claim: may not pass S3 (load-bearing).
PremisecitationAstroturfing is most frequently equated with political or commercial communications strategy.
“Astroturfing is most frequently equated with political or commercial communications strategy”
Quote in the paperNot a substantial claim0 of 3 sources checked- cites Arce-García et al., 2022
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
- cites Keller et al., 2020 source
- cites Lits, 2021a
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
Probably not a substantial claim: may not pass S2 (checkable).
InterpretationreasoningThe proposed model provides nuance and granularity to our understanding of communications practices that are distinct but have been grouped together under the term astroturfing.
“The model we propose provides nuance and granularity to our understanding of communications practices that are distinct, but that have been grouped together under the term “astroturfing.””
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S2 (checkable).
InterpretationreasoningExtending the concept of astroturfing to new online activities risks diluting its definition by reducing it to observable practices, without accounting for the (in)visibility of the sponsors and the citizens involved.
“extending the concept of astroturfing to these new online activities also risks diluting its definition by reducing it to observable practices, without accounting for the (in)visibility of the sponsors and the citizens involved.”
Quote in the paperNot a substantial claimClassified as probably not a substantial claim.
PremisecitationThe concept of astroturfing remains poorly defined, with broad boundaries that can lead to confusion and complicate its study.
“this concept remains poorly defined, with broad boundaries that can lead to confusion (Verdon, 2024) and complicate its study.”
Quote in the paperSubstantial claim0 of 1 sources checked- cites Verdon, 2024
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
May combine two claims.
InterpretationreasoningDisinformation and astroturfing both mislead the public and can negatively affect public debates, which thereby lose authenticity, but the two phenomena are not intrinsically and systematically linked.
“Disinformation and astroturfing both mislead the public (Chen et al., 2021) and can negatively affect public debates (García-Orosa, 2021;Schoch et al., 2022), which thereby lose authenticity (Al-Rawi & Rahman, 2020;Chan, 2022;Lits, 2021a;Lock & Seele, 2017), but it does not follow that the two phenomena are intrinsically and systematically linked.”
Quote in the paperSubstantial claim0 of 3 sources checkedProbably not a substantial claim: may not pass S2 (checkable), S4 (based). May combine two claims.
Premisenone givenSincerity can be understood as the inner and invisible dimension of one's true self, while authenticity refers to its visible and phenomenological expression.
“In this perspective, sincerity can be understood as the inner and invisible dimension of one's true self, while authenticity refers to its visible and phenomenological expression.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S2 (checkable). May combine two claims.
InterpretationreasoningSincerity and authenticity are both forms of power that acquire value, which underscores their significance in communication practices.
“Both are thus forms of power that acquire value, underscoring their significance in communication practices.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S2 (checkable).
InterpretationreasoningThe literature presented allows us to view astroturfing as a relevant topic for discussing whether mediated communications exist on a continuum between authenticity and inauthenticity.
“The literature presented above allows us to view astroturfing as a relevant topic for discussing this line of questioning.”
Quote in the paperNot a substantial claim
The paper relies on this without support.
The three cases selected (Bell, Friends of Glass, and others) are representative of the forms of digital affective labor used to construct inauthenticity.
“Using three cases, we revisit our model to show the forms of digital affective labor used to construct inauthenticity.”
The paper relies on this without support.
The matrix model's axes of authenticity and sincerity can adequately classify astroturfing practices.
“We propose a matrix model that places online astroturfing practices on a continuum between authentic and inauthentic publics and organizations that engage in sincere or insincere discourse and actions.”
The paper relies on this without support.
Platforms shape and influence users' emotions.
“the ability to directly exploit how platforms shape and influence our emotions”
Cites
The publisher hasn’t deposited this paper’s reference list.
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- Authors
- Alloing, C., Fournier, V., Reid, V., Germain, S., Turbide, O., & Yates, S.
- Affiliations
- Université du Québec à Montréal (CA)
- Venue
- International Journal of Communication
- Publisher
- USC Annenberg Press
- Published
- 2026-07-20
- Volume
- 20
- Pages
- 1886-1907
- ISSN
- 1932-8036 (ISSN-L)
- OpenAlex
- W7169779333
- Cited by
- 0
- References
- 0
- FWCI
- 0.00
- Type
- journal article
- Language
- en
- Open access
- diamond
- doi.org
- Licence
- Locations
- International journal of communication (publishedVersion, cc-by-nc-nd)
- DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion)
- Topics
- Social Sciences › Communication › Public Relations and Crisis Communication
- Social Sciences › Communication › Social Media and Politics
- Social Sciences › Sociology and Political Science › Digital Marketing and Social Media
- Keywords
- astroturfing, authenticity, inauthenticity, affective capitalism, affective labor, fakery, sincerity, organizational communication, online publics, matrix models
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