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Cited by 390

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Customer self-service systems: The effects of perceived Web quality with service contents on enjoyment, anxiety, and e-trust

Hwang, Yujong, Kim, Dan J.·2007·Decision Support Systems
DOI 10.1016/j.dss.2006.12.008
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Metadata

Authors
Hwang, Y., & Kim, D. J.
Venue
Decision Support Systems
Publisher
Elsevier BV
Published
2007-04
Volume
43
Issue
3
Pages
746-760
ISSN
0167-9236 (ISSN-L)
DOI
10.1016/j.dss.2006.12.008
OpenAlex
W2170312589
Cited by
390
References
25
FWCI
13.38
Type
journal article
Language
en
Open access
closed
Licence
www.elsevier.com/tdm/userlicense/1.0/ (tdm)

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Hwang, Y., & Kim, D. J. (2007). Customer self-service systems: The effects of perceived Web quality with service contents on enjoyment, anxiety, and e-trust. Decision Support Systems. https://doi.org/10.1016/j.dss.2006.12.008

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