Initial trust formation in new organizational relationships
Integrity signals
Registry
Cites
Statistics
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
Trust can be assessed by beliefs or intentions.
“Trust can be assessed by beliefs or intentions [63,70].”
From Trust transfer in the continued usage of public e-services (2014) · cites this paper as [63]
General institutional mechanisms, like PEEIM, can alleviate relationship-specific risks and mitigate contextual risks outside the relationship with the particular trustee.
“Different from vendor-specific mechanisms, general institutional mechanisms, like PEEIM, could not only alleviate relationship-specific risks resulting from the conduct of the particular trustee (McKnight et al. 1998), but could also mitigate contextual risks that are 'outside of considerations that involve the relationship with the particular trustee' (Mayer et al. 1995 p.726).”
From Trust, Satisfaction, and Online Repurchase Intention: The Moderating Role of Perceived Effectiveness of E-Commerce Institutional Mechanisms1 (2014) · cites this paper as McKnight et al. 1998
First-hand experience with the trustee in a repurchase situation is available and can serve as a dominating source for evaluating trust.
“This is because first-hand experience with the trustee in a repurchase situation is available and can serve as a dominating source for evaluating trust (McKnight et al. 1998).”
From Trust, Satisfaction, and Online Repurchase Intention: The Moderating Role of Perceived Effectiveness of E-Commerce Institutional Mechanisms1 (2014) · cites this paper as McKnight et al. 1998
Structural assurances are found to directly affect initial purchase intention because customers rely on second-hand information from trustworthy third parties to feel assured about transacting with an unknown vendor.
“Second, structural assurances are also found to directly affect initial purchase intention because customers rely on second-hand information from trustworthy third parties to feel assured about transacting with an unknown vendor (McKnight et al. 2002a; McKnight et al. 2002b; McKnight et al. 1998).”
From Trust, Satisfaction, and Online Repurchase Intention: The Moderating Role of Perceived Effectiveness of E-Commerce Institutional Mechanisms1 (2014) · cites this paper as McKnight et al. 1998
Research efforts extending understanding of e-commerce institutional mechanisms to online repurchase have been limited.
“In contrast to the fruitful research findings on the role of institutional mechanisms in the context of initial online purchase, research efforts spent in extending the understanding of ecommerce institutional mechanisms to the context of online repurchase have been limited.”
From Trust, Satisfaction, and Online Repurchase Intention: The Moderating Role of Perceived Effectiveness of E-Commerce Institutional Mechanisms1 (2014) · cites this paper as McKnight et al. 1998
The non-significant direct relationship between PEEIM and Trust in Vendor in our data is consistent with McKnight et al.'s (1998) prediction.
“Similarly, the non-significant direct relationship between PEEIM and Trust in Vendor in our data is also consistent with McKnight et al.'s (1998) prediction.”
From Trust, Satisfaction, and Online Repurchase Intention: The Moderating Role of Perceived Effectiveness of E-Commerce Institutional Mechanisms1 (2014) · cites this paper as McKnight et al. (1998)
Our empirical results at least make an early move towards providing preliminary evidence for the theoretical deduction made by McKnight et al. (1998).
“our empirical results at least makes an early move towards providing preliminary evidence for the theoretical deduction made by McKnight et al. (1998).”
From Trust, Satisfaction, and Online Repurchase Intention: The Moderating Role of Perceived Effectiveness of E-Commerce Institutional Mechanisms1 (2014) · cites this paper as McKnight et al. (1998)
McKnight et al. (1998) argued that the effect of institutional mechanisms on trusting beliefs and behavior would not hold in existing exchange relationships, such as the case of online repurchase, because the first-hand information accumulated through prior direct interactions with the vendor would mask the effect of institutional factors.
“McKnight et al. (1998) argued that the effect of institutional mechanisms on trusting beliefs and behavior would not hold in existing exchange relationships, such as the case of online repurchase, because the first-hand information accumulated through prior direct interactions with the vendor would mask the effect of institutional factors.”
From Trust, Satisfaction, and Online Repurchase Intention: The Moderating Role of Perceived Effectiveness of E-Commerce Institutional Mechanisms1 (2014) · cites this paper as McKnight et al. (1998)
Cites
Perceived usefulness, perceived ease of use, and user acceptance of information technology
Davis, F. D. (1989) · MIS Quarterly · doi:10.2307/249008 · Cited by 68,483 · see citing works
Illusion and well‐being: A social psychological perspective on mental health
Taylor, S. E., & Brown, J. D. (1988) · Psychological Bulletin · doi:10.1037/0033-2909.103.2.193 · Cited by 7,814 · see citing works
On the psychology of prediction.
Kahneman, D., & Tversky, A. (1973) · Psychological Review · doi:10.1037/h0034747 · Cited by 6,202 · see citing works
Lewis, J. D., & Weigert, A. (1985) · Social Forces · doi:10.2307/2578601 · Cited by 4,163 · see citing works
Rempel, J. K., Holmes, J. G., & Zanna, M. P. (1985) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.49.1.95 · Cited by 3,146 · see citing works
Swift Trust and Temporary Groups
Meyerson, D., Weick, K. E., & Kramer, R. M. (1996) · Trust in Organizations: Frontiers of Theory and Research · doi:10.4135/9781452243610.n9 · Cited by 1,887 · see citing works
Conceptual and methodological considerations in the study of trust and suspicion
Kee, H. W., & Knox, R. E. (1970) · Journal of Conflict Resolution · doi:10.1177/002200277001400307 · Cited by 523 · cited 1× · see citing works
“This results in unrealistically inflated perceptions of personal control (Taylor & Brown, 1988), which Langer (1975) terms "illusions of control.”
Background
Flagged first, then by citations
Cited by
Sorted by citations
Trust and TAM in Online Shopping: An Integrated Model1
Gefen, D., Karahanna, E., & Straub, D. W. (2003) · MIS Quarterly · doi:10.2307/30036519 · Cited by 8,635 · see citing works
(2003) · International Journal of Electronic Commerce · doi:10.1080/10864415.2003.11044275 · Cited by 5,715 · see citing works
Developing and validating trust measures for e-commerce: an integrative typology
McKnight, D. H., Choudhury, V., & Kacmar, C. (2002) · Information Systems Research · doi:10.1287/isre.13.3.334.81 · Cited by 5,550 · see citing works
Self-citationKim, D. J., Ferrin, D. L., & Rao, H. R. (2008) · Decision Support Systems · doi:10.1016/j.dss.2007.07.001 · Cited by 3,613 · see citing works
Trust in Automation: Designing for Appropriate Reliance
Lee, J. D., & See, K. A. (2004) · Human Factors: The Journal of the Human Factors and Ergonomics Society · doi:10.1518/hfes.46.1.50_30392 · Cited by 6,605 · see citing works
E-commerce: the role of familiarity and trust.
Gefen, D. (2000) · Omega · doi:10.1016/s0305-0483(00)00021-9 · Cited by 3,529 · see citing works
Colquitt, J. A., Scott, B. A., & LePine, J. A. (2007) · Journal of Applied Psychology · doi:10.1037/0021-9010.92.4.909 · Cited by 2,606 · see citing works
Building Effective Online Marketplaces with Institution-Based Trust
Pavlou, P. A., & Gefen, D. (2004) · Information Systems Research · doi:10.1287/isre.1040.0015 · Cited by 2,516 · see citing works
What trust means in e-commerce customer relationships: an interdisciplinary conceptual typology
McKnight, D. H., & Chervany, N. L. (2001) · International Journal of Electronic Commerce · doi:10.1080/10864415.2001.11044235 · Cited by 2,282 · see citing works
Self-citationThe utilization of e-government services: citizen trust, innovation and acceptance factors
Carter, L., & Bélanger, F. (2005) · Information Systems Journal · doi:10.1111/j.1365-2575.2005.00183.x · Cited by 2,207 · see citing works
Harrison McKnight, D., Choudhury, V., & Kacmar, C. (2002) · The Journal of Strategic Information Systems · doi:10.1016/s0963-8687(02)00020-3 · Cited by 2,164 · see citing works
Gefen, D., & Straub, D. W. (2004) · Omega · doi:10.1016/j.omega.2004.01.006 · Cited by 2,025 · see citing works
Consumer trust in an internet store: a cross-cultural validation
Jarvenpaa, S. L., Tractinsky, N., & Saarinen, L. (2006) · Journal of Computer-Mediated Communication · doi:10.1111/j.1083-6101.1999.tb00337.x · Cited by 1,882 · see citing works
The role played by perceived usability, satisfaction and consumer trust on website loyalty
Flavián, C., Guinalíu, M., & Gurrea, R. (2006) · Information & Management · doi:10.1016/j.im.2005.01.002 · Cited by 1,684 · see citing works
The price is unfair! A conceptual framework of price fairness perceptions
Xia, L., Monroe, K. B., & Cox, J. L. (2004) · Journal of Marketing · doi:10.1509/jmkg.68.4.1.42733 · Cited by 1,474 · see citing works
Some antecedents and effects of trust in virtual communities
Ridings, C. M., Gefen, D., & Arinze, B. (2002) · The Journal of Strategic Information Systems · doi:10.1016/s0963-8687(02)00021-5 · Cited by 1,423 · see citing works
The Effects of Personalization and Familiarity on Trust and Adoption of Recommendation Agents1
Komiak, S. Y. X., & Benbasat, I. (2006) · MIS Quarterly · doi:10.2307/25148760 · Cited by 1,374 · see citing works
Individual Trust in Online Firms: Scale Development and Initial Test
(2002) · Journal of Management Information Systems · doi:10.1080/07421222.2002.11045715 · Cited by 1,347 · see citing works
Awad, N. F., & Krishnan, M. S. (2006) · MIS Quarterly · doi:10.2307/25148715 · Cited by 1,252 · see citing works
Trust and risk in e-government adoption
Bélanger, F., & Carter, L. (2008) · The Journal of Strategic Information Systems · doi:10.1016/j.jsis.2007.12.002 · Cited by 1,235 · see citing works
Trust in a specific technology: An investigation of its components and measures
Mcknight, D. H., Carter, M., Thatcher, J. B., & Clay, P. F. (2011) · ACM Transactions on Management Information Systems · doi:10.1145/1985347.1985353 · Cited by 1,185 · see citing works
Self-citationParadox research in management science: Looking back to move forward
Schad, J., Lewis, M. W., Raisch, S., & Smith, W. K. (2016) · Academy of Management Annals · doi:10.5465/19416520.2016.1162422 · Cited by 1,385 · see citing works
Trust Transfer on the World Wide Web
Stewart, K. J. (2003) · Organization Science · doi:10.1287/orsc.14.1.5.12810 · Cited by 1,067 · see citing works
Inexperience and experience with online stores: the importance of TAM and trust
Gefen, D., Karahanna, E., & Straub, D. W. (2003) · IEEE Transactions on Engineering Management · doi:10.1109/tem.2003.817277 · Cited by 965 · see citing works
Wu, I.-L., & Chen, J.-L. (2005) · International Journal of Human-Computer Studies · doi:10.1016/j.ijhcs.2005.03.003 · Cited by 879 · see citing works
Encouraging citizen adoption of e-government by building trust
Warkentin, M., Gefen, D., Pavlou, P. A., & Rose, G. M. (2002) · Electronic Markets · doi:10.1080/101967802320245929 · Cited by 881 · see citing works
Extending the understanding of mobile banking adoption: When UTAUT meets TTF and ITM
Oliveira, T., Faria, M., Thomas, M. A., & Popovič, A. (2014) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2014.06.004 · Cited by 808 · see citing works
Toward Contextualized Theories of Trust: The Role of Trust in Global Virtual Teams
Jarvenpaa, S. L., Shaw, T. R., & Staples, D. S. (2004) · Information Systems Research · doi:10.1287/isre.1040.0028 · Cited by 773 · see citing works
Fang, Y., Qureshi, I., Sun, H., McCole, P., Ramsey, E., & Lim, K. H. (2014) · MIS Quarterly · doi:10.25300/misq/2014/38.2.04 · Cited by 770 · see citing works
Beldad, A., de Jong, M., & Steehouder, M. (2010) · Computers in Human Behavior · doi:10.1016/j.chb.2010.03.013 · Cited by 754 · see citing works
Trust and Distrust Definitions: One Bite at a Time
Harrison McKnight, D., & Chervany, N. L. (2001) · Lecture Notes in Computer Science · doi:10.1007/3-540-45547-7_3 · Cited by 747 · see citing works
Self-citationBonsón Ponte, E., Carvajal-Trujillo, E., & Escobar-Rodríguez, T. (2015) · Tourism Management · doi:10.1016/j.tourman.2014.10.009 · Cited by 718 · see citing works
The theory of planned behavior and Internet purchasing
George, J. F. (2004) · Internet Research · doi:10.1108/10662240410542634 · Cited by 694 · see citing works
Perceived information quality in data exchanges: Effects on risk, trust, and intention to use
Nicolaou, A. I., & McKnight, D. H. (2006) · Information Systems Research · doi:10.1287/isre.1060.0103 · Cited by 682 · see citing works
Self-citationDynamic nature of trust in virtual teams
Kanawattanachai, P., & Yoo, Y. (2002) · The Journal of Strategic Information Systems · doi:10.1016/s0963-8687(02)00019-7 · Cited by 594 · see citing works
Pavlou, P. A., & Gefen, D. (2005) · Information Systems Research · doi:10.1287/isre.1050.0065 · Cited by 580 · see citing works
Individual Swift Trust and Knowledge-Based Trust in Face-to-Face and Virtual Team Members
Robert, L. P., Denis, A. R., & Hung, Y.-T. C. (2009) · Journal of Management Information Systems · doi:10.2753/mis0742-1222260210 · Cited by 514 · see citing works
Pavlou, P. A. (2002) · The Journal of Strategic Information Systems · doi:10.1016/s0963-8687(02)00017-3 · Cited by 510 · see citing works
Do I Trust You Online, and If So, Will I Buy? An Empirical Study of Two Trust-Building Strategies
Lim, K. H., Sia, C. L., Lee, M. K. O., & Benbasat, I. (2006) · Journal of Management Information Systems · doi:10.2753/mis0742-1222230210 · Cited by 505 · see citing works
The Spatial, Temporal, and Configurational Characteristics of Geographic Dispersion in Teams1
O’Leary, M. B., & Cummings, J. N. (2007) · MIS Quarterly · doi:10.2307/25148802 · Cited by 497 · see citing works
EVERARD, A., & GALLETTA, D. F. (2005) · Journal of Management Information Systems · doi:10.2753/mis0742-1222220303 · Cited by 451 · see citing works
A Comparison of Online Trust Building Factors between Potential Customers and Repeat Customers
National University of Singapore, S., Kim, H.-W., Xu, Y., National University of Singapore, S., Koh, J., & Electronics, S. (2004) · Journal of the Association for Information Systems · doi:10.17705/1jais.00056 · Cited by 452 · see citing works
Sullivan, Y. W., & Kim, D. J. (2018) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2017.12.008 · Cited by 443 · see citing works
Intention to purchase on social commerce websites across cultures: A cross-regional study
Ng, C. S.-P. (2013) · Information & Management · doi:10.1016/j.im.2013.08.002 · Cited by 435 · see citing works
Relationships at Work: Toward a Multidimensional Conceptualization of Dyadic Work Relationships
Ferris, G. R., Liden, R. C., Munyon, T. P., Summers, J. K., Basik, K. J., & Buckley, M. R. (2009) · Journal of Management · doi:10.1177/0149206309344741 · Cited by 411 · see citing works
The role of system trust in business-to-consumer transactions
PENNINGTON, R., WILCOX, H. D., & GROVER, V. (2003) · Journal of Management Information Systems · doi:10.1080/07421222.2003.11045777 · Cited by 407 · see citing works
McCole, P., Ramsey, E., & Williams, J. (2010) · Journal of Business Research · doi:10.1016/j.jbusres.2009.02.025 · Cited by 403 · see citing works
How perceptions of intelligence and anthropomorphism affect adoption of personal intelligent agents
Moussawi, S., Koufaris, M., & Benbunan-Fich, R. (2021) · Electronic Markets · doi:10.1007/s12525-020-00411-w · Cited by 406 · see citing works
Paul, D. L., & McDaniel, R. R. (2004) · MIS Quarterly · doi:10.2307/25148633 · Cited by 385 · see citing works
Acceptance of mobile banking framework in Pakistan
Afshan, S., & Sharif, A. (2016) · Telematics and Informatics · doi:10.1016/j.tele.2015.09.005 · Cited by 376 · see citing works
Perceived Proximity in Virtual Work: Explaining the Paradox of Far-but-Close
Wilson, J. M., Boyer O'Leary, M., Metiu, A., & Jett, Q. R. (2008) · Organization Studies · doi:10.1177/0170840607083105 · Cited by 366 · see citing works
Zhang, M., Ren, C., Wang, G. A., & He, Z. (2018) · Electronic Commerce Research and Applications · doi:10.1016/j.elerap.2018.02.002 · Cited by 370 · see citing works
Consumer acceptance of internet banking: The influence of internet trust
Grabner‐Kräuter, S., & Faullant, R. (2008) · International Journal of Bank Marketing · doi:10.1108/02652320810913855 · Cited by 316 · see citing works
Signaling the Trustworthiness of Small Online Retailers
Wang, S., Beatty, S. E., & Foxx, W. (2004) · Journal of Interactive Marketing · doi:10.1002/dir.10071 · Cited by 287 · see citing works
Towards an understanding of consumers’ FinTech adoption: The case of Open Banking
Chan, R., Troshani, I., Rao Hill, S., & Hoffmann, A. (2022) · International Journal of Bank Marketing · doi:10.1108/ijbm-08-2021-0397 · Cited by 281 · see citing works
Marriott, H. R., & Williams, M. D. (2018) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2018.01.017 · Cited by 270 · see citing works
Beyond Trust: Web Site Design Preferences Across Cultures
Cyr, D., Bonanni, C., Bowes, J., & Ilsever, J. (2005) · Journal of Global Information Management · doi:10.4018/jgim.2005100102 · Cited by 268 · see citing works
Qureshi, I., Fang, Y., Ramsey, E., McCole, P., Ibbotson, P., & Compeau, D. (2009) · European Journal of Information Systems · doi:10.1057/ejis.2009.15 · Cited by 262 · see citing works
Nadelson, L., Jorcyk, C., Yang, D., Jarratt Smith, M., Matson, S., Cornell, K., & Husting, V. (2014) · School Science and Mathematics · doi:10.1111/ssm.12051 · Cited by 235 · see citing works
Wang, W., & Benbasat, I. (2008) · Journal of Management Information Systems · doi:10.2753/mis0742-1222240410 · Cited by 241 · see citing works
Kim, D., & Benbasat, I. (2006) · Information Systems Research · doi:10.1287/isre.1060.0093 · Cited by 239 · see citing works
Grayson, K., Johnson, D., & Chen, D.-F. R. (2008) · Journal of Marketing Research · doi:10.1509/jmkr.45.2.241 · Cited by 234 · see citing works
Interpersonal trust in cross-functional, geographically distributed work: A longitudinal study
Zolin, R., Hinds, P. J., Fruchter, R., & Levitt, R. E. (2004) · Information and Organization · doi:10.1016/j.infoandorg.2003.09.002 · Cited by 228 · see citing works
On the Need to Include National Culture as a Central Issue in E-Commerce Trust Beliefs
Gefen, D., & Heart, T. H. (2006) · Journal of Global Information Management · doi:10.4018/jgim.2006100101 · Cited by 229 · see citing works
How to Evaluate Trust in AI-Assisted Decision Making? A Survey of Empirical Methodologies
Vereschak, O., Bailly, G., & Caramiaux, B. (2021) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3476068 · Cited by 229 · see citing works
Why different trust relationships matter for information systems users
Söllner, M., Hoffmann, A., & Leimeister, J. M. (2016) · European Journal of Information Systems · doi:10.1057/ejis.2015.17 · Cited by 223 · see citing works
Yang, S.-B., Lee, K., Lee, H., & Koo, C. (2019) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2018.10.016 · Cited by 222 · see citing works
Lowry, P. B., Zhang, D., Zhou, L., & Fu, X. (2010) · Information Systems Journal · doi:10.1111/j.1365-2575.2009.00334.x · Cited by 206 · see citing works
Interpersonal Traits, Complementarity, and Trust in Virtual Collaboration
BROWN, H. G., POOLE, M. S., & RODGERS, T. L. (2004) · Journal of Management Information Systems · doi:10.1080/07421222.2004.11045785 · Cited by 209 · see citing works
Trust transfer in the continued usage of public e-services
Belanche, D., Casaló, L. V., Flavián, C., & Schepers, J. (2014) · Information & Management · doi:10.1016/j.im.2014.05.016 · Cited by 204 · see citing works
The relationship between website quality, trust and price premiums at online auctions
Gregg, D. G., & Walczak, S. (2010) · Electronic Commerce Research · doi:10.1007/s10660-010-9044-2 · Cited by 208 · see citing works
Lewicki, R. J., & Brinsfield, C. (2017) · Annual Review of Organizational Psychology and Organizational Behavior · doi:10.1146/annurev-orgpsych-032516-113147 · Cited by 202 · see citing works
The joint moderating role of trust propensity and gender on consumers’ online shopping behavior.
Chen, Y., Yan, X., Fan, W., & Gordon, M. (2015) · Computers in Human Behavior · doi:10.1016/j.chb.2014.10.020 · Cited by 200 · see citing works
Charlebois, S., Schwab, A., Henn, R., & Huck, C. W. (2016) · Trends in Food Science & Technology · doi:10.1016/j.tifs.2016.02.003 · Cited by 191 · see citing works
Lapidot, Y., Kark, R., & Shamir, B. (2007) · The Leadership Quarterly · doi:10.1016/j.leaqua.2006.11.004 · Cited by 177 · see citing works
O'Neill, B. S., & Adya, M. (2007) · Journal of Managerial Psychology · doi:10.1108/02683940710745969 · Cited by 173 · see citing works
The social context of trust: The role of status
Lount, R. B., & Pettit, N. C. (2012) · Organizational Behavior and Human Decision Processes · doi:10.1016/j.obhdp.2011.07.005 · Cited by 163 · see citing works
Is Trust Important in Technology Adoption? A Policy Capturing Approach
Bahmanziari, T., Pearson, J. M., & Crosby, L. (2003) · Journal of Computer Information Systems · doi:10.1080/08874417.2003.11647533 · Cited by 162 · see citing works
Let Me Explain: Impact of Personal and Impersonal Explanations on Trust in Recommender Systems
Kunkel, J., Donkers, T., Michael, L., Barbu, C.-M., & Ziegler, J. (2019) · Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems · doi:10.1145/3290605.3300717 · Cited by 156 · see citing works
Chen, X., Huang, Q., Davison, R. M., & Hua, Z. (2015) · International Journal of Electronic Commerce · doi:10.1080/10864415.2016.1087828 · Cited by 156 · see citing works
Adoption of business analytics and impact on performance: a qualitative study in retail
Ramanathan, R., Philpott, E., Duan, Y., & Cao, G. (2017) · Production Planning & Control · doi:10.1080/09537287.2017.1336800 · Cited by 155 · see citing works
Determinants of service quality and continuance intention of online services: The case of eTax
Hu, P. J., Brown, S. A., Thong, J. Y. L., Chan, F. K. Y., & Tam, K. Y. (2009) · Journal of the American Society for Information Science and Technology · doi:10.1002/asi.20956 · Cited by 139 · see citing works
Choi, O.-K., & Cho, E. (2019) · Computers in Human Behavior · doi:10.1016/j.chb.2018.09.032 · Cited by 136 · see citing works
Connolly, R., & Bannister, F. (2007) · Journal of Information Technology · doi:10.1057/palgrave.jit.2000071 · Cited by 132 · see citing works
Guo, Y., Bao, Y., Stuart, B. J., & Le‐Nguyen, K. (2018) · Information Systems Journal · doi:10.1111/isj.12144 · Cited by 127 · see citing works
Huang, D., Markovitch, D. G., & Stough, R. A. (2024) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2023.103600 · Cited by 125 · see citing works
A systematic literature review of the role of trust and security on FinTech adoption in banking
Jafri, J. A., Mohd Amin, S. I., Abdul Rahman, A., & Mohd Nor, S. (2024) · Heliyon · doi:10.1016/j.heliyon.2023.e22980 · Cited by 126 · see citing works
How Can It Be Made Right Again? A Review of Trust Repair Research
Sharma, K., Schoorman, F. D., & Ballinger, G. A. (2023) · Journal of Management · doi:10.1177/01492063221089897 · Cited by 117 · see citing works
Liu, Y., & Tang, X. (2018) · Information Technology & People · doi:10.1108/itp-10-2016-0242 · Cited by 111 · see citing works
Customization and real time information access in integrated eBusiness supply chain relationships
Klein, R. (2007) · Journal of Operations Management · doi:10.1016/j.jom.2007.03.001 · Cited by 108 · see citing works
Explainable Active Learning (XAL): Toward AI Explanations as Interfaces for Machine Teachers
Ghai, B., Liao, Q. V., Zhang, Y., Bellamy, R., & Mueller, K. (2021) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3432934 · Cited by 106 · see citing works
Management of Trust in the E-Marketplace: The Role of the Buyer's Experience in Building Trust
Kim, M.-S., & Ahn, J.-H. (2007) · Journal of Information Technology · doi:10.1057/palgrave.jit.2000095 · Cited by 102 · see citing works
A comprehensive view of trust in education: Conclusions from a systematic literature review
Niedlich, S., Kallfaß, A., Pohle, S., & Bormann, I. (2021) · Review of Education · doi:10.1002/rev3.3239 · Cited by 98 · see citing works
Kim, K., & Kim, J. (2011) · Journal of Interactive Marketing · doi:10.1016/j.intmar.2010.09.003 · Cited by 97 · see citing works
Gupta, P., Yadav, M. S., & Varadarajan, R. (2009) · Journal of Retailing · doi:10.1016/j.jretai.2009.02.001 · Cited by 96 · see citing works
Understanding the creation of trust in cryptocurrencies: the case of Bitcoin
Marella, V., Upreti, B., Merikivi, J., & Tuunainen, V. K. (2020) · Electronic Markets · doi:10.1007/s12525-019-00392-5 · Cited by 96 · see citing works
Nanyang Technological University, Chandra, S., Srivastava, S., HEC School of Management, P., Theng, Y.-L., & Nanyang Technological University (2012) · Journal of the Association for Information Systems · doi:10.17705/1jais.00310 · Cited by 90 · see citing works
The Measurement of the Propensity to Trust Automation
Jessup, S. A., Schneider, T. R., Alarcon, G. M., Ryan, T. J., & Capiola, A. (2019) · Lecture Notes in Computer Science · doi:10.1007/978-3-030-21565-1_32 · Cited by 90 · see citing works
The Sanction of Authority: Promoting Public Trust in AI
Knowles, B., & Richards, J. T. (2021) · Proceedings of the 2021 ACM Conference on Fairness, Accountability, and Transparency · doi:10.1145/3442188.3445890 · Cited by 86 · see citing works
Kuperberg, A., & Padgett, J. E. (2015) · The Journal of Sex Research · doi:10.1080/00224499.2014.901284 · Cited by 84 · see citing works
- Authors
- McKnight, D. H., Cummings, L. L., & Chervany, N. L.
- Venue
- The Academy of Management Review
- Publisher
- Academy of Management
- Published
- 1998-07
- Volume
- 23
- Issue
- 3
- Pages
- 473
- ISSN
- 0363-7425 (ISSN-L)
- OpenAlex
- W4248074997
- Cited by
- 1,296
- References
- 7
- Citations by year
- 2026: 74 · 2025: 105 · 2024: 83 · 2023: 105 · 2022: 122 · 2021: 75 · 2020: 48 · 2019: 48 · 2018: 55 · 2017: 38 · 2016: 35 · 2015: 31 · 2014: 40 · 2013: 44 · 2012: 40
- FWCI
- 7.63
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Academy of Management Review (publishedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Management and Organizational Studies
- Keywords
- trust formation, interorganizational relationships, relationship building, trust building
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
