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Cited by 807

The DOI matches its Crossref record; 10 of the 10 references it cites were found in a registry or an index.

Impact of eBusiness technologies on operational performance: The role of production information integration in the supply chain

Devaraj, Sarv, Krajewski, Lee, Wei, Jerry C.·2007·Journal of Operations Management
DOI 10.1016/j.jom.2007.01.002
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Abstract

While the information technology (IT) literature is mixed regarding the direct benefits of eBusiness technologies on performance, the impact of such technologies on supply chain practices remains largely an unexplored area of research. We hypothesize that while there may be no direct benefit of eBusiness technologies on performance, these technologies might support customer integration and supplier integration in the supply chain, which in turn might impact operating performance. To examine our hypotheses, we collected data from respondents who focused their responses to a single major product the process that manufactures it, a significant customer, and an important supplier. Our analyses showed that there was no direct benefit of eBusiness technologies on performance; however these technologies supported customer integration and supplier integration. Further, supplier integration was found to positively impact cost, quality, flexibility, and delivery performance; however there was no relationship between customer integration and performance. Consequently, there is a relationship between eBusiness technologies and supplier integration that leads to better performance. Further, there is an interactive effect between customer integration and supplier integration that supports the notion that firms that have both forms of integration, supported by eBusiness technologies, significantly outperform the others.

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Metadata

Authors
Devaraj, S., Krajewski, L., & Wei, J. C.
Venue
Journal of Operations Management
Publisher
Wiley
Published
2007-01-17
Volume
25
Issue
6
Pages
1199-1216
ISSN
  • 0272-6963 (ISSN-L)
  • 1873-1317
DOI
10.1016/j.jom.2007.01.002
OpenAlex
W2120234343
Cited by
807
References
10
FWCI
32.00
Type
journal article
Language
en
Open access
closed
Licence
onlinelibrary.wiley.com/termsAndConditions#vor (vor)

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CoChat. (2026). Citation check: Impact of eBusiness technologies on operational performance: The role of production information integration in the supply chain. https://app.cochat.ai/papers/10.1016/j.jom.2007.01.002
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Devaraj, S., Krajewski, L., & Wei, J. C. (2007). Impact of eBusiness technologies on operational performance: The role of production information integration in the supply chain. Journal of Operations Management. https://doi.org/10.1016/j.jom.2007.01.002

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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.