Student or educator? Sign up with your school email and get 6 months of Pro free.
CoChat
Sign Up
Cited by 717

The DOI matches its Crossref record; 5 of the 5 references it cites were found in a registry or an index.

The relationship between digitalization and servitization: The role of servitization in capturing the financial potential of digitalization

Open access
Kohtamäki, Marko, Parida, Vinit, Patel, Pankaj C., Gebauer, Heiko·2020·Technological Forecasting and Social Change
DOI 10.1016/j.techfore.2019.119804
Open this paper in CoChat — free account

Abstract

Abstract The present study investigates the effect of the interaction between digitalization and servitization on the financial performance of manufacturing companies. We challenge the simple linear assumption between digitalization and financial performance with a sample of 131 manufacturing firms and hypothesize a nonlinear U-shaped interaction effect between digitalization and servitization on financial performance. From low to moderate levels of digitalization, the interaction effect between digitalization and high servitization on company financial performance is negative and significant. From moderate to high levels of digitalization, the interplay between digitalization and high servitization becomes positive and significant, improving companies’ financial performance. The results demonstrate the need for an effective interplay between digitalization and servitization, the digital servitization. Without this interplay, a manufacturing company may face the paradox of digitalization. For managers of manufacturing companies, the study provides insights into the complex relationship between digitalization and financial performance, emphasizing the value of servitization in driving financial performance from digitalization. Thus, the study demonstrates how manufacturing companies can become data-driven by advancing servitization.

Overview

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

A few free checks a day · papers already verified open instantly · results are public

Integrity signals

Registry

Crossref · 10.1016/j.techfore.2019.119804

Cites

5 of 5 references verified0 citation errors · 0 not checkable

Statistics

Verification

Claims the paper makes

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

A few free checks a day · papers already verified open instantly · results are public

Self-check

Percentages, sums and reported differences re-computed from the paper’s own numbers.

The self-check needs the paper’s full text.

Citations

Cites

Research works printed but not linked: 71

  1. Ardolino, 2018, The role of digital technologies for the service transformation of industrial companies, Int. J. Prod. Res., 56, 2116, 10.1080/00207543.2017.1324224 · DOI · Paper page
  2. Artto, 2015, Organizing for solutions: how project-based firms integrate project and service businesses, Ind. Mark. Manag., 45, 70, 10.1016/j.indmarman.2015.02.021 · DOI
  3. Baines, 2009, The servitization of manufacturing: A review of literature and reflection on future challenges, Journal of Manufacturing Technology Management, 20, 547, 10.1108/17410380910960984 · DOI · Paper page
  4. Baines, 2014, Servitization of the manufacturing firm: exploring the operations practices and technologies that deliver advanced services, Int. J. Oper. Prod. Manag., 34, 2, 10.1108/IJOPM-02-2012-0086 · DOI · Paper page
  5. Bigdeli, 2017, Organisational change towards servitization: a theoretical framework, Compet. Rev. Int. Bus. J., 27, 12
  6. Brax, 2009, Developing integrated solution offerings for remote diagnostics: a comparative case study of two manufacturers, Int. J. Oper. Prod. Manag., 29, 539, 10.1108/01443570910953621 · DOI · Paper page
  7. Brynjolfsson, 1998, Beyond the productivity paradox, Commun. ACM, 41, 49, 10.1145/280324.280332 · DOI · Paper page
  8. Cenamor, 2017, Adopting a platform approach in servitization: leveraging the value of digitalization, Int. J. Prod. Econ., 192, 54, 10.1016/j.ijpe.2016.12.033 · DOI · Paper page
  9. Coreynen, 2016, Boosting servitization through digitization: pathways and dynamic resource configurations for manufacturers, Ind. Mark. Manag., 60
  10. Coreynen, 2017, Boosting servitization through digitization: pathways and dynamic resource configurations for manufacturers, Ind. Mark. Manag., 60, 42, 10.1016/j.indmarman.2016.04.012 · DOI · Paper page
  11. Cusumano, 2015, Technology strategy and management: how traditional firms must compete in the sharing economy, Commun. ACM, 58, 32, 10.1145/2688487 · DOI · Paper page
  12. Ehret, 2017, Unlocking value from machines: business models and the industrial Internet of Things, J. Mark. Manag., 33, 111
  13. Eloranta, 2016, Platforms in service-driven manufacturing: leveraging complexity by connecting, sharing, and integrating, Ind. Mark. Manag., 55, 178, 10.1016/j.indmarman.2015.10.003 · DOI
  14. Fang, 2008, Effect of service transition strategies on firm value, J. Mark., 72, 1, 10.1509/jmkg.72.5.001 · DOI · Paper page
  15. Forkmann, 2017, Driver configurations for successful service infusion, J. Serv. Res., 20, 275, 10.1177/1094670517706160 · DOI
  16. Frank, 2019, Servitization and industry 4.0 convergence in the digital transformation of product firms: a business model innovation perspective, Technol. Forecast. Soc. Change, 141, 341, 10.1016/j.techfore.2019.01.014 · DOI · Paper page
  17. Gebauer, 2010, Match or mismatch: strategy-structure configurations in the service business of manufacturing companies, J. Serv. Res., 13, 198, 10.1177/1094670509353933 · DOI · Paper page
  18. Gebauer, 2010, Exploring the interrelationship among patterns of service strategy changes and organizational design elements, J. Serv. Manag., 21, 103, 10.1108/09564231011025137 · DOI
  19. Grubic, 2018, Remote monitoring technology and servitization: exploring the relationship, Comput. Ind., 100, 148, 10.1016/j.compind.2018.05.002 · DOI
  20. Grubic, 2018, Remote monitoring technology and servitised strategies–factors characterising the organisational application, Int. J. Prod. Res., 56, 2133, 10.1080/00207543.2017.1332791 · DOI
  21. Hasselblatt, 2018, Modeling manufacturer’s capabilities for the Internet of Things, J. Bus. Ind. Mark., 33, 822, 10.1108/JBIM-11-2015-0225 · DOI
  22. Haynes, 2000, The productivity impact of IT deployment: an empirical evaluation of ATM introduction, Oxf. Bull. Econ. Stat., 62, 607, 10.1111/1468-0084.00192 · DOI
  23. Hellström, 2014, Solution business models based on functional modularity – the case of complex capital goods, J. Serv. Manag., 25, 654, 10.1108/JOSM-07-2013-0198 · DOI
  24. Huikkola, 2017, Solution providers’ strategic capabilities, J. Bus. Ind. Mark., 32, 752, 10.1108/JBIM-11-2015-0213 · DOI
  25. Iansiti, 2014, Digital ubiquity. how connections, sensors, and data are revolutionizing business, Harv Bus. Rev., 92, 90
  26. Jayachandran, 2005, The role of relational information processes and technology use in customer relationship management, J. Mark., 69, 177, 10.1509/jmkg.2005.69.4.177 · DOI · Paper page
  27. Jonsson, 2009, Turn to the material: remote diagnostics systems and new forms of boundary-spanning, Inform. Organ., 19, 233, 10.1016/j.infoandorg.2009.07.001 · DOI
  28. Kettinger, 1994, Strategic information systems revisited: a study in sustainability and performance, MIS Q., 18, 31, 10.2307/249609 · DOI · Paper page
  29. Kim, 2005, The role of information technology in supply-chain relationships: does partner criticality matter?, J. Bus. Ind. Mark., 42, 541
  30. Kohtamäki, 2015, The performance impact of industrial services and service orientation on manufacturing companies, J. Serv. Theory Pract., 25, 463, 10.1108/JSTP-12-2013-0288 · DOI
  31. Kohtamäki, 2019, Digital servitization business models in ecosystems: a theory of the firm, J. Bus. Res., 104, 380, 10.1016/j.jbusres.2019.06.027 · DOI · Paper page
  32. Kohtamäki, 2016, Co-creating value from knowledge-intensive business services in manufacturing firms: the moderating role of relationship learning in supplier-customer interactions, J. Bus. Res., 69, 2498, 10.1016/j.jbusres.2016.02.019 · DOI
  33. Kohtamäki, 2013, Non-linear relationship between industrial service offering and sales growth: the moderating role of network capabilities, Ind. Mark. Manag., 42, 1374, 10.1016/j.indmarman.2013.07.018 · DOI · Paper page
  34. Kowalkowski, 2017, Service growth in product firms: past, present, and future, Ind. Mark. Manag., 60, 82, 10.1016/j.indmarman.2016.10.015 · DOI · Paper page
  35. Kowalkowski, 2013, ICT as a catalyst for service business orientation, J. Bus. Ind. Mark., 28, 506, 10.1108/JBIM-04-2013-0096 · DOI
  36. Kowalkowski, 2015, What service transition? Rethinking established assumptions about manufacturers’ service-led growth strategies, Ind. Mark. Manag., 45, 59, 10.1016/j.indmarman.2015.02.016 · DOI · Paper page
  37. Lenka, 2018, Towards a multi-level servitization framework: conceptualizing ambivalence in manufacturing firms, Int. J. Oper. Prod. Manag., 38, 810, 10.1108/IJOPM-09-2016-0542 · DOI
  38. Lenka, 2017, Digital capabilities as enablers of value co-creation in servitizing firms, Psychol. Mark., 34, 92, 10.1002/mar.20975 · DOI · Paper page
  39. Lerch, 2015, Digitalized product-service systems in manufacturing firms: a case study analysis, Res.-Technol. Manag., 58, 45
  40. Lightfoot, 2013, The servitization of manufacturing: a systematic literature review of interdependent trends, Int. J. Oper. Prod. Manag., 33, 1408, 10.1108/IJOPM-07-2010-0196 · DOI · Paper page
  41. Luoto, 2017, Critical meta-analysis of servitization research: constructing a model-narrative to reveal paradigmatic assumptions, Ind. Mark. Manag., 60, 89, 10.1016/j.indmarman.2016.04.008 · DOI
  42. Martinez, 2017, Exploring the journey to services, Int. J. Prod. Econ., 192, 66, 10.1016/j.ijpe.2016.12.030 · DOI
  43. Martín-Peña, 2018, The digitalization and servitization of manufacturing: a review on digital business models, Strat. Change, 27, 91, 10.1002/jsc.2184 · DOI
  44. Martín-Peña, 2019, Servitization and digitalization in manufacturing: the influence on firm performance, J. Bus. Ind. Mark., 10.1108/JBIM-12-2018-0400 · DOI · Paper page
  45. Martinsuo, 2018, Change program management: toward a capability for managing value-oriented, integrated multi-project change in its context, Int. J. Project Manag., 36, 134, 10.1016/j.ijproman.2017.04.018 · DOI
  46. Ng, 2017, The internet-of-things: review and research directions, Int. J. Res. Mark., 10.1016/j.ijresmar.2016.11.003 · DOI · Paper page
  47. Opresnik, 2015, The value of big data in servitization, Int. J. Prod. Econ., 165, 174, 10.1016/j.ijpe.2014.12.036 · DOI · Paper page
  48. Parida, 2014, Mastering the transition to product-service provision: Insights into business models, learning activities, and capabilities, Res. Technol. Manag., 57, 44
  49. Partanen, 2017, Developing and validating a multi-dimensional scale for operationalizing industrial service offering, J. Bus. Ind. Mark., 32, 295, 10.1108/JBIM-08-2016-0178 · DOI
  50. Paschou, 2017, The digital servitization of manufacturing: a literature review and research agenda, ResearchGate, 1
  51. Porter, 2001, Strategy and the internet, Harv. Bus. Rev., 79, 62
  52. Porter, 2014, How smart, connected products are transforming competition, Harv. Bus. Rev., 92, 66
  53. Porter, 2015, How smart, connected products are transforming companies, Harv. Bus. Rev., 96
  54. Rabetino, 2018, Structuring servitization related research, Int. J. Oper. Prod. Manag., 38, 350, 10.1108/IJOPM-03-2017-0175 · DOI · Paper page
  55. Rabetino, 2015, Developing the concept of life-cycle service offering, Ind. Mark. Manag., 49, 53, 10.1016/j.indmarman.2015.05.033 · DOI
  56. Raddats, 2019, Servitization: a contemporary thematic review of four major research streams, Ind. Mark. Manag., 1
  57. Raddats, 2017, Interactively developed capabilities: evidence from dyadic servitization relationships, Int. J. Oper. Prod. Manag., 37, 382, 10.1108/IJOPM-08-2015-0512 · DOI
  58. Rajala, 2019, The next phase in servitization: transforming integrated solutions into modular solutions, Int. J. Oper. Prod. Manag., 39, 630, 10.1108/IJOPM-04-2018-0195 · DOI
  59. Rymaszewska, 2017, IoT powered servitization of manufacturing – an exploratory case study, Int. J. Prod. Econ., 192, 92, 10.1016/j.ijpe.2017.02.016 · DOI · Paper page
  60. Sjödin, 2019, Relational governance strategies for advanced service provision: multiple paths to superior financial performance in servitization, J. Bus. Res., 101, 906, 10.1016/j.jbusres.2019.02.042 · DOI
  61. Sklyar, 2019, Organizing for digital servitization: a service ecosystem perspective, J. Bus. Res., 10.1016/j.jbusres.2019.02.012 · DOI · Paper page
  62. Tapscott, 2017, How blockchain will change organizations, MIT Sloan Manag. Rev., 58, 9
  63. Tilson, 2010, Research commentary-digital infrastructures: the missing IS research agenda, Inf. Syst. Res., 21, 748, 10.1287/isre.1100.0318 · DOI · Paper page
  64. Töytäri, 2015, Organizational and institutional barriers to value-based pricing in industrial relationships, Ind. Mark. Manag., 47, 53, 10.1016/j.indmarman.2015.02.005 · DOI
  65. Töytäri, 2018, Aligning the mindset and capabilities within a business network for successful adoption of smart services, J. Prod. Innov. Manag., 35, 763, 10.1111/jpim.12462 · DOI
  66. Vandermerwe, 1988, Servitization of business: adding value by adding services, European Management Journal, 6, 314, 10.1016/0263-2373(88)90033-3 · DOI · Paper page
  67. Vendrell-Herrero, 2017, Servitization, digitization and supply chain interdependency, Ind. Mark. Manag., 60, 69, 10.1016/j.indmarman.2016.06.013 · DOI · Paper page
  68. Windahl, 2010, Integrated solutions from a service-centered perspective: applicability and limitations in the capital goods industry, Ind. Mark. Manag., 39, 1278, 10.1016/j.indmarman.2010.03.001 · DOI
  69. Visnjic, 2017, What brings the value to outcome-based contract providers? Value drivers in outcome business models, Int. J. Prod. Econ., 192, 169, 10.1016/j.ijpe.2016.12.008 · DOI
  70. Visnjic, 2018, The path to outcome delivery: interplay of service market strategy and open business models, Technovation, 46, 10.1016/j.technovation.2018.02.003 · DOI
  71. Wang, 2018, The impact of servitization on firm performance: a meta-analysis, Int. J. Oper. Prod. Manag., 38, 7, 10.1108/IJOPM-04-2017-0204 · DOI

Cited by

See all 717

Metadata

Authors
Kohtamäki, M., Parida, V., Patel, P. C., & Gebauer, H.
Venue
Technological Forecasting and Social Change
Publisher
Elsevier BV
Published
2020-02
Volume
151
Pages
119804
ISSN
0040-1625 (ISSN-L)
DOI
10.1016/j.techfore.2019.119804
OpenAlex
W2990913944
Cited by
717
References
5
FWCI
62.55
Type
journal article
Language
en
Open access
green
Licence
  • www.elsevier.com/tdm/userlicense/1.0/ (tdm)
  • www.elsevier.com/legal/tdmrep-license (tdm)

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review

Data sources

Bibliographic data: Semantic Scholar, OpenAlex, Crossref.

Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.