Perceived information and communication technology (ICT) demands on employee outcomes: The moderating effect of organizational ICT support
Abstract
Although many employees are using more information communication technology (ICT) as part of their jobs, few studies have examined the impact of ICT on their well-being, and there is a lack of validated measures designed to assess the ICT factors that may impact employee well-being. Therefore, we developed and validated a measure of ICT demands and supports. Using Exploratory Structural Equation Modeling, we found support for 8 ICT demands (i.e., availability, communication, ICT control, ICT hassles, employee monitoring, learning, response expectations, and workload) and two facets of ICT support (personal assistance and resources/upgrades support). Jointly, the ICT demands were associated with increased strain, stress, and burnout and were still associated with stress and strain after controlling for demographics, job variables, and job demands. The two types of ICT support were associated with lower stress, strain, and burnout. Resources/upgrades support moderated the relationship between learning expectations and most strain outcomes and between ICT hassles and strain. Personal assistance support moderated the relationship between ICT hassles and strain.
Integrity signals
Registry
Cites
Statistics
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
Narrow algorithmic monitoring systems lead to a greater emphasis on quantified work objectives at the expense of other and potentially meaningful aspects of one's job, reducing autonomy in the choice of work methods.
“A similar consequence of narrow algorithmic monitoring systems is a greater emphasis on quantified work objectives at the expense of other and potentially meaningful aspects of one's job (Schafheitle et al., 2020), reducing the autonomy of workers in the choice of their work methods (Day, Paquet, Scott, & Hambley, 2012;Wang, Liu, & Parker, 2020)”
From Algorithms as work designers: How algorithmic management influences the design of jobs (2022) · cites this paper as Day et al., 2012
Cites
Multiple regression: testing and interpreting interactions
(1992) · Choice Reviews Online · doi:10.5860/choice.29-3352 · Cited by 36,644 · see citing works
Conservation of resources: A new attempt at conceptualizing stress
Hobfoll, S. E. (1989) · American Psychologist · doi:10.1037/0003-066x.44.3.513 · Cited by 18,187 · see citing works
Sources of method bias in social science research and recommendations on how to control it
Podsakoff, P. M., MacKenzie, S. B., & Podsakoff, N. P. (2012) · Annual Review of Psychology · doi:10.1146/annurev-psych-120710-100452 · Cited by 15,744 · see citing works
The measurement of experienced burnout
Maslach, C., & Jackson, S. E. (1981) · Journal of Organizational Behavior · doi:10.1002/job.4030020205 · Cited by 14,496 · see citing works
The job demands-resources model of burnout.
Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2001) · Journal of Applied Psychology · doi:10.1037/0021-9010.86.3.499 · Cited by 13,643 · see citing works
(1996) · Consulting Psychologists Press eBooks · Cited by 7,863 · see citing works
Perceived organizational support: a review of the literature.
Rhoades, L., & Eisenberger, R. (2002) · Journal of Applied Psychology · doi:10.1037/0021-9010.87.4.698 · Cited by 7,592 · see citing works
Jarvis, C. B., MACKENZIE, S. B., & Podsakoff, P. M. (2003) · Journal of Consumer Research · doi:10.1086/376806 · Cited by 5,910 · see citing works
Introduction to Classical and Modern Test Theory
Crocker, L. M., & Algina, J. J. (1986) · Cited by 4,803 · see citing works
A Brief Tutorial on the Development of Measures for Use in Survey Questionnaires
Hinkin, T. R. (1998) · Organizational Research Methods · doi:10.1177/109442819800100106 · Cited by 4,095 · see citing works
Stress, Appraisal, and Coping. New York, NY: Springer;
Lazarus, R. M., & Folkman, S. (1984) · Medical Entomology and Zoology · Cited by 3,473 · see citing works
Diamantopoulos, A., & Siguaw, J. A. (2006) · British Journal of Management · doi:10.1111/j.1467-8551.2006.00500.x · Cited by 3,410 · see citing works
A Review of Scale Development Practices in the Study of Organizations
Hinkin, T. R. (1995) · Journal of Management · doi:10.1177/014920639502100509 · Cited by 3,193 · see citing works
Applied Multivariate Research: Design and Interpretation
Meyers, L. S., Gamst, G. C., & GUARINO, A. J. (2017) · Sage eBooks · doi:10.4135/9781071802687 · Cited by 2,883 · see citing works
Self-reports: How the questions shape the answers.
Schwarz, N. (1999) · American Psychologist · doi:10.1037/0003-066x.54.2.93 · Cited by 2,846 · see citing works
Exploratory Structural Equation Modeling
Asparouhov, T., & Muthén, B. (2009) · Structural Equation Modeling A Multidisciplinary Journal · doi:10.1080/10705510903008204 · Cited by 2,722 · see citing works
Ragu-Nathan, T. S., Tarafdar, M., Ragu-Nathan, B. S., & Tu, Q. (2008) · Information Systems Research · doi:10.1287/isre.1070.0165 · Cited by 2,060 · cited 1× · see citing works
“Effective technical assistance tends to resolve employees’ technical problems more quickly, which can minimize disruptions to their work (Ragu-Nathan et al., 2008).”
BackgroundMACKENZIE, S. B., Podsakoff, P. M., & Jarvis, C. B. (2005) · Journal of Applied Psychology · doi:10.1037/0021-9010.90.4.710 · Cited by 1,685 · see citing works
Handbook of Occupational Health Psychology
Quick, J. C., & American Psychological Association (2010) · American Psychological Association eBooks · doi:10.2307/j.ctv1chs29w · Cited by 1,318 · see citing works
Relationship of daily hassles, uplifts, and major life events to health status.
DeLongis, A., Coyne, J. C., Dakof, G. A., Folkman, S., & Lazarus, R. S. (1982) · Health Psychology · doi:10.1037/0278-6133.1.2.119 · Cited by 1,126 · see citing works
Marsh, H. W., Muthén, B., Asparouhov, T., Lüdtke, O., Robitzsch, A., Morin, A. J. S., & Trautwein, U. (2009) · Structural Equation Modeling: A Multidisciplinary Journal · doi:10.1080/10705510903008220 · Cited by 1,093 · see citing works
The problem of information overload in business organisations: a review of the literature
Edmunds, A., & Morris, A. (2000) · International Journal of Information Management · doi:10.1016/s0268-4012(99)00051-1 · Cited by 1,009 · see citing works
Impact of Technostress on End-User Satisfaction and Performance
Tarafdar, M., Tu, Q., & Ragu‐Nathan, T. S. (2010) · Journal of Management Information Systems · doi:10.2753/mis0742-1222270311 · Cited by 934 · see citing works
A new look at the big five factor structure through exploratory structural equation modeling
Marsh, H. W., Lüdtke, O., Muthén, B., Asparouhov, T., Morin, A. J. S., Trautwein, U., & Nagengast, B. (2010) · Psychological Assessment · doi:10.1037/a0019227 · Cited by 899 · see citing works
Computer Vision Syndrome: A Review
Blehm, C., Vishnu, S., Khattak, A., Mitra, S., & Yee, R. W. (2005) · Survey of Ophthalmology · doi:10.1016/j.survophthal.2005.02.008 · Cited by 871 · see citing works
Sonnentag, S., & Bayer, U.-V. (2005) · Journal of Occupational Health Psychology · doi:10.1037/1076-8998.10.4.393 · Cited by 823 · see citing works
The role of information technology in the organization: a review, model, and assessment
Dewett, T. C., & Jones, G. R. (2001) · Journal of Management · doi:10.1016/s0149-2063(01)00094-0 · Cited by 772 · see citing works
Work Interrupted: A Closer Look at the Role of Interruptions in Organizational Life
Jett, Q. R., & George, J. M. (2003) · Academy of Management Review · doi:10.5465/amr.2003.10196791 · Cited by 654 · see citing works
The Impact of a Military Air Disaster on The Health of Assistance Workers
Bartone, P. T., Ursano, R. J., Wright, K. M., & Ingraham, L. H. (1989) · The Journal of Nervous and Mental Disease · doi:10.1097/00005053-198906000-00001 · Cited by 603 · see citing works
The Use of Communication Technologies After Hours: The Role of Work Attitudes and Work-Life Conflict
Boswell, W. R., & Olson-Buchanan, J. B. (2007) · Journal of Management · doi:10.1177/0149206307302552 · Cited by 603 · see citing works
Telecommuting’s differential impact on work–family conflict: Is there no place like home?
Golden, T. D., Veiga, J. F., & Simsek, Z. (2006) · Journal of Applied Psychology · doi:10.1037/0021-9010.91.6.1340 · Cited by 527 · see citing works
Consistency of the burnout construct across occupations
Leiter, M. P., & Schaufeli, W. B. (1996) · Anxiety Stress & Coping · doi:10.1080/10615809608249404 · Cited by 516 · see citing works
Sonnentag, S., & Fresé, M. (2003) · Handbook of Psychology · doi:10.1002/0471264385.wei1218 · Cited by 489 · see citing works
Momentary work recovery: The role of within-day work breaks
Trougakos, J. P., & Hideg, I. (2009) · Research in occupational stress and well being · doi:10.1108/s1479-3555(2009)0000007005 · Cited by 471 · see citing works
Park, Y., Fritz, C., & Jex, S. M. (2011) · Journal of Occupational Health Psychology · doi:10.1037/a0023594 · Cited by 435 · see citing works
The effects of job demands and control on employee attendance and satisfaction
Dwyer, D. J., & Ganster, D. C. (1991) · Journal of Organizational Behavior · doi:10.1002/job.4030120704 · Cited by 410 · see citing works
Determining causes and severity of end-user frustration
Ceaparu, I., Lazar, J., Bessiere, K., Robinson, J., & Shneiderman, B. (2004) · International Journal of Human-Computer Interaction · doi:10.1207/s15327590ijhc1703_3 · Cited by 399 · see citing works
Ramirez, A., Walther, J., Burgoon, J., & Sunnafrank, M. (2002) · Human Communication Research · doi:10.1111/j.1468-2958.2002.tb00804.x · Cited by 393 · see citing works
Schat, A. C. H., & Kelloway, E. K. (2003) · Journal of Occupational Health Psychology · doi:10.1037/1076-8998.8.2.110 · Cited by 374 · see citing works
TechnoStress: Coping with Technology @Work @Home @Play
Weil, M. M., & Rosen, L. D. (1997) · Cited by 369 · see citing works
Witt, L. A., & Carlson, D. S. (2006) · Journal of Occupational Health Psychology · doi:10.1037/1076-8998.11.4.343 · Cited by 340 · see citing works
Kinnunen, U. M., Feldt, T., Geurts, S. A. E., & Pulkkinen, L. (2006) · Scandinavian Journal of Psychology · doi:10.1111/j.1467-9450.2006.00502.x · Cited by 338 · see citing works
PSYCHOLOGICAL AND PHYSIOLOGICAL REACTIONS TO HIGH WORKLOADS: IMPLICATIONS FOR WELL‐BEING
Ilieș, R., Dimotakis, N. E., & de Pater, I. E. (2010) · Personnel Psychology · doi:10.1111/j.1744-6570.2010.01175.x · Cited by 288 · see citing works
Podsakoff, N. P., Shen, W., & Podsakoff, P. M. (2006) · Research methodology in strategy and management · doi:10.1016/s1479-8387(06)03008-6 · Cited by 236 · see citing works
Information and communication technology: Implications for job stress and employee well-being
Day, A., Scott, N., & Kevin Kelloway, E. (2010) · Research in Occupational Stress and Well-being · doi:10.1108/s1479-3555(2010)0000008011 · Cited by 218 · see citing works
Self-citationEmployment, stress, and family functioning
Barling, J. I. (1990) · Cited by 208 · see citing works
Patrick, A., & Laschinger, H. K. S. (2005) · Journal of Nursing Management · doi:10.1111/j.1365-2934.2005.00600.x · Cited by 206 · see citing works
Will new information and communication technologies improve the 'codification' of knowledge?
Steinmueller, W. E. (2000) · Industrial and Corporate Change · doi:10.1093/icc/9.2.361 · Cited by 199 · see citing works
Neck and shoulder symptoms and disorders among Danish computer workers
Brandt, L. P. A., Andersen, J. H., Lassen, C. F., Kryger, A. I., Overgaard, E., Vilstrup, I., & Mikkelsen, S. (2004) · Scandinavian Journal of Work Environment & Health · doi:10.5271/sjweh.828 · Cited by 194 · see citing works
The Demand-Control Model: Specific Demands, Specific Control, and Well-Defined Groups
JONGE, J. D., Dollard, M. F., Dormann, C., Blanc, P. M. L., & Houtman, I. L. D. (2000) · International Journal of Stress Management · doi:10.1023/a:1009541929536 · Cited by 181 · see citing works
When things go wrong: The effect of daily work hassles on effort, exertion and negative mood
Zohar, D. M. (1999) · Journal of Occupational and Organizational Psychology · doi:10.1348/096317999166671 · Cited by 165 · see citing works
Day, A. L., & Livingstone, H. A. (2001) · Journal of Occupational Health Psychology · doi:10.1037/1076-8998.6.4.348 · Cited by 155 · see citing works
Self-citationThe relation of job control with job strains: A comparison of multiple data sources
Liu, C., Spector, P. E., & Jex, S. M. (2005) · Journal of Occupational and Organizational Psychology · doi:10.1348/096317905x26002 · Cited by 141 · see citing works
Illusions of Balance and Control in an Always-on Environment: a Case Study of BlackBerry Users
Middleton, C. A. (2007) · Continuum · doi:10.1080/10304310701268695 · Cited by 136 · see citing works
Stanton, J. M., & Weiss, E. M. (2000) · Computers in Human Behavior · doi:10.1016/s0747-5632(00)00018-2 · Cited by 119 · see citing works
Privacy, the Workplace and the Internet
Miller, S., & Weckert, J. (2000) · Journal of Business Ethics · doi:10.1023/a:1006232417265 · Cited by 118 · see citing works
Engagement with information and communication technology and psychological well-being
O'Driscoll, M. P., Brough, P. A., Timms, C., & Sawang, S. (2010) · Research in occupational stress and well being · doi:10.1108/s1479-3555(2010)0000008010 · Cited by 117 · see citing works
TECHNOLOGY USE AND EMPLOYEE ASSESSMENTS OF WORK EFFECTIVENESS, WORKLOAD, AND PACE OF LIFE
Chesley, N. (2010) · Information Communication & Society · doi:10.1080/13691180903473806 · Cited by 113 · see citing works
Severity and impact of computer user frustration: A comparison of student and workplace users
Lazar, J. K., Jones, A., Hackley, M., & Shneiderman, B. (2005) · Interacting with Computers · doi:10.1016/j.intcom.2005.06.001 · Cited by 111 · see citing works
HRM perspectives on addiction to technology and work
Porter, G., & KAKABADSE, N. K. (2006) · Journal of Management Development · doi:10.1108/02621710610670119 · Cited by 110 · see citing works
Stress, computer-based work monitoring and measurement systems: a conceptual overview
Amick, B. C., & Smith, M. J. (1992) · Applied Ergonomics · doi:10.1016/0003-6870(92)90005-g · Cited by 108 · see citing works
Understanding email interaction increases organizational productivity
Jackson, T. W., Dawson, R. J., & Wilson, D. (2003) · Communications of the ACM · doi:10.1145/859670.859673 · Cited by 107 · see citing works
The influence of self-esteem and locus of control on perceived email-related stress
Hair, M. D., Renaud, K., & Ramsay, J. (2006) · Computers in Human Behavior · doi:10.1016/j.chb.2006.05.005 · Cited by 104 · see citing works
Centrality and Individual Differences In the Meaning of Dally Hassles
Gruen, R. J., Folkman, S., & Lazarus, R. S. (1988) · Journal of Personality · doi:10.1111/j.1467-6494.1988.tb00475.x · Cited by 101 · see citing works
A model of job stress and physical health: the role of individual differences
Cooper, C. L., Kirkcaldy, B. D., & Brown, J. M. (1994) · Personality and Individual Differences · doi:10.1016/0191-8869(94)90194-5 · Cited by 98 · see citing works
Surveillance in Employment: The Case of Teleworking
Fairweather, N. B. (2017) · Routledge eBooks · doi:10.4324/9781315259697-37 · Cited by 97 · see citing works
Information overload: a cross‐national investigation of influence factors and effects
Klausegger, C., Sinkovics, R. R., & Zou, H. (2007) · Marketing Intelligence & Planning · doi:10.1108/02634500710834179 · Cited by 93 · see citing works
Korunka, C., & Vitouch, O. (1999) · Work & Stress · doi:10.1080/02678379950019798 · Cited by 91 · see citing works
Collado, M. I. B., & Salanova, M. (2004) · Computers in Human Behavior · doi:10.1016/j.chb.2004.03.027 · Cited by 90 · see citing works
Psychology of Computer Use: VII. Measuring Technostress: Computer-Related Stress
Hudiburg, R. A. (1989) · Psychological Reports · doi:10.2466/pr0.1989.64.3.767 · Cited by 87 · see citing works
Handbook of occupational health psychology, 2nd ed.
Quick, J. C., & Tetrick, L. E. (2011) · Cited by 86 · see citing works
Liu, C., Spector, P. E., & Shi, L. (2008) · Journal of Occupational Health Psychology · doi:10.1037/1076-8998.13.4.357 · Cited by 83 · see citing works
Day, A. L., & Jreige, S. (2002) · Journal of Occupational Health Psychology · doi:10.1037//1076-8998.7.2.109 · Cited by 70 · see citing works
Self-citationDaily work stress, mood and interpersonal job performance: A mediational model
Stewart, W., & Barling, J. I. (1996) · Work & Stress · doi:10.1080/02678379608256812 · Cited by 66 · see citing works
Job characteristics and computer anxiety in the production industry
Mikkelsen, A., Øgaard, T., Lindøe, P. H., & Olsen, O. E. (2002) · Computers in Human Behavior · doi:10.1016/s0747-5632(01)00051-6 · Cited by 63 · see citing works
The emotionality of information and communication technology implementation
Zorn, T. E. (2002) · Journal of Communication Management · doi:10.1108/13632540310807296 · Cited by 59 · see citing works
Korunka, C., Huemer, K., Litschauer, B., Karetta, B., & Kafka‐Lützow, A. (1996) · Biological Psychology · doi:10.1016/0301-0511(95)05172-4 · Cited by 53 · see citing works
(2003) · Monthly labor review · Cited by 50 · see citing works
Korunka, C., Zauchner, S., & Weiss, A. (1997) · International Journal of Human-Computer Interaction · doi:10.1207/s15327590ijhc0904_5 · Cited by 47 · see citing works
Hudiburg, R. A. (1989) · Psychological Reports · doi:10.2466/pr0.1989.65.3f.1387 · Cited by 47 · see citing works
Employee Monitoring: Privacy in the Workplace?
Mishra, J. M., & Crampton, S. M. (1998) · S.A.M. advanced management journal · Cited by 47 · see citing works
Electronic performance monitoring: A review of research issues
Lund, J. (1992) · Applied Ergonomics · doi:10.1016/0003-6870(92)90011-j · Cited by 45 · see citing works
Psychology of Computer Use: XXXIV. The Computer Hassles Scale: Subscales, Norms, and Reliability
Hudiburg, R. A. (1995) · Psychological Reports · doi:10.2466/pr0.1995.77.3.779 · Cited by 41 · see citing works
Specificity and Stress Research
Singer, J. E., & Davidson, L. M. (1986) · Springer eBooks · doi:10.1007/978-1-4684-5122-1_3 · Cited by 37 · see citing works
Technology and workplace health.
Coovert, M. D., & Thompson, L. F. (2003) · American Psychological Association eBooks · doi:10.1037/10474-011 · Cited by 32 · see citing works
Savoring eustress while coping with distress: The holistic model of stress.
Nelson, D. L., & Simmons, B. L. (2011) · Cited by 32 · see citing works
Schleifer, L. M., & Shell, R. L. (1992) · Applied Ergonomics · doi:10.1016/0003-6870(92)90010-s · Cited by 31 · see citing works
Psychological developments in high technology teaching and learning environments
Morgan, K., Morgan, M., & Hall, J. W. (2000) · British Journal of Educational Technology · doi:10.1111/1467-8535.00136 · Cited by 25 · see citing works
Factor Analysis of the Computer Technology Hassles Scale
Hudiburg, R. A. (1992) · Psychological Reports · doi:10.2466/pr0.1992.71.3.739 · Cited by 21 · see citing works
Hudiburg, R. A., Ahrens, P. K., & Jones, T. M. (1994) · Psychological Reports · doi:10.2466/pr0.1994.75.3.1183 · Cited by 20 · see citing works
Reflecting on ICT and Stress - Conceptual Connections and a Suggested Application
Johansson-Hidén, B., Wästlund, E., & Wallin, S. (2003) · Cited by 17 · see citing works
PSYCHOLOGY OF COMPUTER USE: XXIX. MEASURING COMPUTER USERS' STRESS: THE COMPUTER HASSLES SCALE
Hudiburg, R. A., Brown, S. R., & Jones, T. M. (1993) · Psychological Reports · doi:10.2466/pr0.1993.73.3.923 · Cited by 17 · see citing works
Editor's Notes: Psychologically Healthy Workplaces
O'Donnell, M. (2007) · American Journal of Health Promotion · doi:10.4278/0890-1171-21.3.iv · Cited by 8 · see citing works
The Electronic Monitoring of Workers
Lévy, M. (1995) · Legal Reference Services Quarterly · doi:10.1300/j113v14n03_02 · Cited by 5 · see citing works
The Complete Job Interview Handbook
Marcus, J. J. (1991) · Cited by 2 · see citing works
Flagged first, then by citations
1 of the 97 references couldn’t be matched to a known paper.
Cited by
Sorted by citations
Achieving Effective Remote Working During the COVID‐19 Pandemic: A Work Design Perspective
Wang, B., Liu, Y., Qian, J., & Parker, S. K. (2021) · Applied Psychology · doi:10.1111/apps.12290 · Cited by 1,722 · see citing works
“Poor communication will not only hinder performance, as suggested in our research, but can also impair professional relationships (Camacho et al., 2018) and increase work stress (Day et al., 2012).”
BackgroundTarafdar, M., Cooper, C. L., & Stich, J. (2019) · Information Systems Journal · doi:10.1111/isj.12169 · Cited by 1,085 · see citing works
The role of organisational support in teleworker wellbeing: A socio-technical systems approach
Bentley, T. A., Teo, S. T. T., McLeod, L., Tan, F., Bosua, R., & Gloet, M. (2016) · Applied Ergonomics · doi:10.1016/j.apergo.2015.07.019 · Cited by 570 · see citing works
Please respond ASAP: Workplace telepressure and employee recovery
Barber, L. K., & Santuzzi, A. M. (2015) · Journal of Occupational Health Psychology · doi:10.1037/a0038278 · Cited by 502 · see citing works
Algorithms as work designers: How algorithmic management influences the design of jobs
Parent-Rocheleau, X., & Parker, S. K. (2022) · Human Resource Management Review · doi:10.1016/j.hrmr.2021.100838 · Cited by 512 · see citing works
Wang, B., Liu, Y., & Parker, S. K. (2020) · Academy of Management Annals · doi:10.5465/annals.2018.0127 · Cited by 377 · see citing works
The digital workplace and its dark side: An integrative review
Marsh, E., Vallejos, E. P., & Spence, A. (2022) · Computers in Human Behavior · doi:10.1016/j.chb.2021.107118 · Cited by 348 · see citing works
The effects of technostress within the context of employee use of ICT
Fuglseth, A. M., & Sørebø, Ø. (2014) · Computers in Human Behavior · doi:10.1016/j.chb.2014.07.040 · Cited by 316 · see citing works
Coping With Stress and Burnout Associated With Telecommunication and Online Learning
Mheidly, N., Fares, M. Y., & Fares, J. (2020) · Frontiers in Public Health · doi:10.3389/fpubh.2020.574969 · Cited by 323 · see citing works
Dealing with information overload: a comprehensive review
Arnold, M., Goldschmitt, M., & Rigotti, T. (2023) · Frontiers in Psychology · doi:10.3389/fpsyg.2023.1122200 · Cited by 369 · see citing works
Technostress at work and mental health: concepts and research results
Dragano, N., & Lunau, T. (2020) · Current Opinion in Psychiatry · doi:10.1097/yco.0000000000000613 · Cited by 274 · see citing works
ter Hoeven, C. L., van Zoonen, W., & Fonner, K. L. (2016) · Communication Monographs · doi:10.1080/03637751.2015.1133920 · Cited by 265 · see citing works
Schlachter, S., McDowall, A., Cropley, M., & Inceoglu, I. (2017) · International Journal of Management Reviews · doi:10.1111/ijmr.12165 · Cited by 251 · see citing works
Technostress Dark Side of Technology in the Workplace: A Scientometric Analysis
Bondanini, G., Giorgi, G., Ariza‐Montes, A., Vega-Muñoz, A., & Andreucci-Annunziata, P. (2020) · International Journal of Environmental Research and Public Health · doi:10.3390/ijerph17218013 · Cited by 244 · see citing works
Ninaus, K., Diehl, S., & Terlutter, R. (2021) · Journal of Business Research · doi:10.1016/j.jbusres.2021.08.007 · Cited by 257 · see citing works
Nastjuk, I., Trang, S. T.-N., Grummeck-Braamt, J.-V., Adam, M. T. P., & Tarafdar, M. (2023) · European Journal of Information Systems · doi:10.1080/0960085x.2022.2154712 · Cited by 228 · see citing works
Berg-Beckhoff, G., Nielsen, G., & Ladekjær Larsen, E. (2017) · International Journal of Occupational and Environmental Health · doi:10.1080/10773525.2018.1436015 · Cited by 197 · see citing works
Ingusci, E., Signore, F., Giancaspro, M. L., Manuti, A., Molino, M., Russo, V., Zito, M., & Cortese, C. G. (2021) · Frontiers in Psychology · doi:10.3389/fpsyg.2021.655148 · Cited by 221 · see citing works
Violating Work-Family Boundaries: Reactions to Interruptions at Work and Home
Hunter, E. M., Clark, M. A., & Carlson, D. S. (2019) · Journal of Management · doi:10.1177/0149206317702221 · Cited by 164 · see citing works
Jamal, M. T., Anwar, I., Khan, N. A., & Saleem, I. (2021) · Asia-Pacific Journal of Business Administration · doi:10.1108/apjba-05-2020-0149 · Cited by 161 · see citing works
Technostress: Implications for Adults in the Workforce
Atanasoff, L. M., & Venable, M. A. (2017) · The Career Development Quarterly · doi:10.1002/cdq.12111 · Cited by 151 · see citing works
Borle, P., Reichel, K., Niebuhr, F., & Voelter‐Mahlknecht, S. (2021) · International Journal of Environmental Research and Public Health · doi:10.3390/ijerph18168673 · Cited by 172 · see citing works
Creation of the algorithmic management questionnaire: A six‐phase scale development process
Parent‐Rocheleau, X., Parker, S. K., Bujold, A., & Gaudet, M. (2023) · Human Resource Management · doi:10.1002/hrm.22185 · Cited by 157 · see citing works
Courtois, C., & Verdegem, P. (2014) · New Media & Society · doi:10.1177/1461444814562162 · Cited by 148 · see citing works
Rohwer, E., Flöther, J., Harth, V., & Mache, S. (2022) · International Journal of Environmental Research and Public Health · doi:10.3390/ijerph19063625 · Cited by 163 · see citing works
Park, Y., Liu, Y., & Headrick, L. (2020) · Journal of Organizational Behavior · doi:10.1002/job.2461 · Cited by 151 · see citing works
Ding, G., Liu, H.-F., Huang, Q., & Gu, J.-B. (2019) · Information Manager (The) · doi:10.1016/j.im.2019.04.008 · Cited by 124 · see citing works
Ninaus, K., Diehl, S., Terlutter, R., Chan, K., & Huang, A. (2015) · International Journal of Qualitative Studies on Health and Well-Being · doi:10.3402/qhw.v10.28838 · Cited by 131 · see citing works
Technostress and the entitled employee: impacts on work and family
Harris, K. J., Harris, R. B., Valle, M., Carlson, J. R., Carlson, D. S., Zivnuska, S., & Wiley, B. (2021) · Information Technology and People · doi:10.1108/itp-07-2019-0348 · Cited by 136 · see citing works
Siegel, R., König, C. J., & Lazar, V. (2022) · Computers in Human Behavior Reports · doi:10.1016/j.chbr.2022.100227 · Cited by 121 · see citing works
The job demands-resources model as a theoretical lens for the bright and dark side of digitization
Scholze, A., & Hecker, A. (2024) · Computers in Human Behavior · doi:10.1016/j.chb.2024.108177 · Cited by 116 · see citing works
Positioning Technostress in the JD-R Model Perspective: A Systematic Literature Review
Pansini, M., Buonomo, I., Vincenzi, C. D., Ferrara, B., & Benevene, P. (2023) · Healthcare · doi:10.3390/healthcare11030446 · Cited by 146 · see citing works
Hauk, N., Göritz, A. S., & Krumm, S. (2019) · PLoS ONE · doi:10.1371/journal.pone.0213349 · Cited by 120 · see citing works
Design, development and validation of a workplace cyberbullying measure, the WCM
Farley, S., Coyne, I. J., Axtell, C. M., & Sprigg, C. A. (2016) · Work & Stress · doi:10.1080/02678373.2016.1255998 · Cited by 115 · see citing works
Braukmann, J. M., Schmitt, A., Ďuranová, L., & Ohly, S. (2017) · Journal of Business and Psychology · doi:10.1007/s10869-017-9508-7 · Cited by 112 · see citing works
Analyzing the evolution of technostress: A science mapping approach
Salazar-Concha, C., Ficapal-Cusí, P., Boada-Grau, J., & Camacho, L. J. (2021) · Heliyon · doi:10.1016/j.heliyon.2021.e06726 · Cited by 106 · see citing works
Workplace Telepressure and Worker Well-Being: The Intervening Role of Psychological Detachment
Santuzzi, A. M., & Barber, L. K. (2018) · Occupational Health Science · doi:10.1007/s41542-018-0022-8 · Cited by 98 · see citing works
Körner, U., Müller‐Thur, K., Lunau, T., Dragano, N., Angerer, P., & Buchner, A. (2019) · Stress and Health · doi:10.1002/smi.2853 · Cited by 93 · see citing works
When and why telepressure and technostress creators impair employee well-being
Pfaffinger, K. F., Reif, J. A. M., & Spieß, E. (2020) · International Journal of Occupational Safety and Ergonomics · doi:10.1080/10803548.2020.1846376 · Cited by 94 · see citing works
Interactive Effects of Team Virtuality and Work Design on Team Functioning
Handke, L., Klonek, F. E., Parker, S. K., & Kauffeld, S. (2020) · Small Group Research · doi:10.1177/1046496419863490 · Cited by 88 · see citing works
Teacher Technostress in the Chilean School System
Estrada-Muñoz, C., Castillo, D., Vega-Muñoz, A., & Boada-Grau, J. (2020) · International Journal of Environmental Research and Public Health · doi:10.3390/ijerph17155280 · Cited by 78 · see citing works
Kao, K., Chi, N., Thomas, C. L., Lee, H.-T., & Wang, Y. (2020) · The Journal of Psychology · doi:10.1080/00223980.2020.1745137 · Cited by 81 · see citing works
Grawitch, M. J., Werth, P. M., Palmer, S. N., Erb, K. R., & Lavigne, K. N. (2017) · Stress and Health · doi:10.1002/smi.2792 · Cited by 77 · see citing works
Does Techno-invasion Lead to Employees’ Deviant Behaviors?
Chen, Y., Wang, X., Benitez, J., Luo, X. R., & Li, D. (2022) · Journal of Management Information Systems · doi:10.1080/07421222.2022.2063557 · Cited by 74 · see citing works
The role of agent autonomy in using decision support systems at work
Ulfert, A., Antoni, C. H., & Ellwart, T. (2021) · Computers in Human Behavior · doi:10.1016/j.chb.2021.106987 · Cited by 72 · see citing works
Negative outcomes of ICT use at work: meta-analytic evidence and the role of job autonomy
Karimikia, H., Singh, H., & Joseph, D. (2020) · Internet Research · doi:10.1108/intr-09-2019-0385 · Cited by 73 · see citing works
Borle, P., Boerner-Zobel, F., Voelter‐Mahlknecht, S., Hasselhorn, H. M., & Ebener, M. (2020) · International Archives of Occupational and Environmental Health · doi:10.1007/s00420-020-01588-5 · Cited by 72 · see citing works
Abelsen, S. N., Vatne, S.-H., Mikalef, P., & Choudrie, J. (2021) · Information Technology and People · doi:10.1108/itp-12-2020-0870 · Cited by 72 · see citing works
Digital Job Demands and Resources: Digitization in the Context of the Job Demands-Resources Model
Scholze, A., & Hecker, A. (2023) · International Journal of Environmental Research and Public Health · doi:10.3390/ijerph20166581 · Cited by 98 · see citing works
Stadin, M. R., Nordin, M., Broström, A., Hanson, L. L. M., Westerlund, H., & Fransson, E. I. (2016) · International Archives of Occupational and Environmental Health · doi:10.1007/s00420-016-1140-8 · Cited by 65 · see citing works
Yao, N., & Wang, Q. (2022) · The Asia-Pacific Education Researcher · doi:10.1007/s40299-022-00654-5 · Cited by 86 · see citing works
Harunavamwe, M., & Ward, C. E. (2022) · Frontiers in Psychology · doi:10.3389/fpsyg.2022.921211 · Cited by 82 · see citing works
Staying in the loop: Is constant connectivity to work good or bad for work performance?
ten Brummelhuis, L. L., ter Hoeven, C. L., & Toniolo–Barrios, M. (2021) · Journal of Vocational Behavior · doi:10.1016/j.jvb.2021.103589 · Cited by 69 · see citing works
Cho, S., Kim, S., Chin, S. W., & Ahmad, U. S. (2020) · Stress and Health · doi:10.1002/smi.2955 · Cited by 65 · see citing works
Stadin, M. R., Nordin, M., Broström, A., Hanson, L. L. M., Westerlund, H., & Fransson, E. I. (2020) · Computers in Human Behavior · doi:10.1016/j.chb.2020.106486 · Cited by 60 · see citing works
Hu, X., Park, Y., Day, A., & Barber, L. K. (2021) · Occupational Health Science · doi:10.1007/s41542-021-00085-6 · Cited by 64 · see citing works
Self-citationHu, X., Santuzzi, A. M., & Barber, L. K. (2019) · Journal of Work and Organizational Psychology · doi:10.5093/jwop2019a2 · Cited by 59 · see citing works
How to prevent technostress at the digital workplace: a Delphi study
Berger, M., Schäfer, R., Schmidt, M., Regal, C., & Gimpel, H. (2023) · Journal of Business Economics · doi:10.1007/s11573-023-01159-3 · Cited by 58 · see citing works
Marsh, E., Vallejos, E. P., & Spence, A. (2024) · Frontiers in Organizational Psychology · doi:10.3389/forgp.2024.1392997 · Cited by 73 · see citing works
E-mail load, workload stress and desired e-mail load: a cybernetic approach
Stich, J., Tarafdar, M., Stacey, P., & Cooper, C. L. (2018) · Information Technology and People · doi:10.1108/itp-10-2017-0321 · Cited by 53 · see citing works
Lulli, L., Giorgi, G., Pandolfi, C., Foti, G., Finstad, G. L., Arcangeli, G., & Mucci, N. (2021) · Sustainability · doi:10.3390/su132413869 · Cited by 47 · see citing works
Day, A., Barber, L. K., & Tonet, J. (2019) · The Cambridge Handbook of Technology and Employee Behavior · doi:10.1017/9781108649636.022 · Cited by 50 · see citing works
Self-citationTechno‐eustress creators: Conceptualization and empirical validation
Tarafdar, M., Stich, J., Maier, C., & Laumer, S. (2024) · Information Systems Journal · doi:10.1111/isj.12515 · Cited by 56 · see citing works
Predictors of physicians’ stress related to information systems: a nine-year follow-up survey study
Heponiemi, T., Hyppönen, H., Kujala, S., Aalto, A., Vehko, T., Vänskä, J., & Elovainio, M. J. (2018) · BMC Health Services Research · doi:10.1186/s12913-018-3094-x · Cited by 48 · see citing works
Kiviaho, A., & Einolander, J. (2023) · Heliyon · doi:10.1016/j.heliyon.2023.e18801 · Cited by 52 · see citing works
Information and communication technology demands: outcomes and interventions
Stich, J., Farley, S., Cooper, C. L., & Tarafdar, M. (2015) · Journal of Organizational Effectiveness People and Performance · doi:10.1108/joepp-09-2015-0031 · Cited by 47 · see citing works
Baumeister, V. M., Kuen, L., Bruckes, M., & Schewe, G. (2021) · SAGE Open · doi:10.1177/21582440211061560 · Cited by 52 · see citing works
HR technologies and HR-staff technostress: an unavoidable or combatable effect?
Florkowski, G. W. (2019) · Employee Relations · doi:10.1108/er-08-2018-0214 · Cited by 45 · see citing works
Knight, C., Keller, A. C., & Parker, S. K. (2022) · Work & Stress · doi:10.1080/02678373.2022.2117879 · Cited by 43 · see citing works
Kaltenegger, H. C., Becker, L., Rohleder, N., Nowak, D., Quartucci, C., & Weigl, M. (2023) · International Archives of Occupational and Environmental Health · doi:10.1007/s00420-023-01967-8 · Cited by 52 · see citing works
Buonomo, I., Vincenzi, C. D., Pansini, M., D’Anna, F., & Benevene, P. (2024) · International Journal of Environmental Research and Public Health · doi:10.3390/ijerph21060770 · Cited by 63 · see citing works
Defrag and reboot? Consolidating information and communication technology research in I-O psychology
Hu, X.-Y., Barber, L. K., Park, Y., & Day, A. (2021) · Industrial and Organizational Psychology · doi:10.1017/iop.2021.3 · Cited by 32 · see citing works
Self-citationVenz, L., & Boettcher, K. (2021) · Applied Psychology · doi:10.1111/apps.12357 · Cited by 44 · see citing works
Thörel, E., Pauls, N., & Göritz, A. S. (2022) · Organizational Psychology Review · doi:10.1177/20413866221116309 · Cited by 47 · see citing works
Stadin, M. R., Nordin, M., Fransson, E. I., & Broström, A. (2020) · BMC Medical Informatics and Decision Making · doi:10.1186/s12911-020-01261-4 · Cited by 41 · see citing works
Fear of Missing out (FOMO): Implications for Employees and Job Performance
Fridchay, J., & Reizer, A. (2022) · The Journal of Psychology · doi:10.1080/00223980.2022.2034727 · Cited by 42 · see citing works
Obasi, I. C., & Benson, C. (2025) · International Journal of Environmental Research and Public Health · doi:10.3390/ijerph22030362 · Cited by 52 · see citing works
Wan, M., Shaffer, M. A., Lau, T., & Cheung, E. (2019) · Journal of Occupational and Organizational Psychology · doi:10.1111/joop.12284 · Cited by 37 · see citing works
Remote, Mobile, and Blue-Collar: ICT-Enabled Job Crafting to Elevate Occupational Well-Being
Tarafdar, M., & Saunders, C. (2022) · Journal of the Association for Information Systems · doi:10.17705/1jais.00738 · Cited by 36 · see citing works
Sommovigo, V., Bernuzzi, C., Finstad, G. L., Setti, I., Gabanelli, P., Giorgi, G., & Fiabane, E. (2023) · International Journal of Environmental Research and Public Health · doi:10.3390/ijerph20021266 · Cited by 41 · see citing works
Development and validation of the Workplace Interruptions Measure
Wilkes, S. M., Barber, L. K., & Rogers, A. P. (2017) · Stress and Health · doi:10.1002/smi.2765 · Cited by 37 · see citing works
The Role of Organizational Support in Effective Remote Work Implementation in the Post-COVID Era
Errichiello, L., & Pianese, T. (2021) · Advances in human resources management and organizational development book series · doi:10.4018/978-1-7998-6754-8.ch013 · Cited by 38 · see citing works
Stadin, M. R., Nordin, M., Broström, A., Hanson, L. L. M., Westerlund, H., & Fransson, E. I. (2019) · International Archives of Occupational and Environmental Health · doi:10.1007/s00420-019-01407-6 · Cited by 35 · see citing works
Torres, C. C. (2021) · Technology in Society · doi:10.1016/j.techsoc.2021.101660 · Cited by 41 · see citing works
Job demands and resources when using technologies at work – development of a digital work typology
Ruiner, C., Debbing, C. E., Hagemann, V., Schaper, M., Klumpp, M., & Hesenius, M. (2022) · Employee Relations · doi:10.1108/er-11-2021-0468 · Cited by 39 · see citing works
Stress from Digital Work: Toward a Unified View of Digital Hindrance Stressors
Gimpel, H., Lanzl, J., Regal, C., Urbach, N., Becker, J., & Tegtmeier, P. (2024) · Information Systems Research · doi:10.1287/isre.2022.0691 · Cited by 34 · see citing works
Mäkiniemi, J.-P., Ahola, S., & Joensuu, J. (2020) · Scandinavian Journal of Work and Organizational Psychology · doi:10.16993/sjwop.79 · Cited by 34 · see citing works
Lott, Y., & Wöhrmann, A. M. (2022) · Current Psychology · doi:10.1007/s12144-022-03850-0 · Cited by 34 · see citing works
Ohly, S., & Bastin, L. (2023) · Journal of Occupational Health · doi:10.1002/1348-9585.12408 · Cited by 33 · see citing works
Sheng, N., Fang, Y., Shao, Y., Alterman, V., & Wang, M. (2022) · Work Aging and Retirement · doi:10.1093/workar/waac008 · Cited by 34 · see citing works
Afota, M.-C., Savard, Y. P., Ollier-Malaterre, A., & Léon, E. (2022) · International journal of human resources management · doi:10.1080/09585192.2022.2090269 · Cited by 28 · see citing works
van Zoonen, W., Sivunen, A. E., & Treem, J. W. (2021) · Journal of Organizational Behavior · doi:10.1002/job.2538 · Cited by 33 · see citing works
Müller, R., Schischke, D., Graf, B., & Antoni, C. H. (2022) · Computers in Human Behavior · doi:10.1016/j.chb.2022.107438 · Cited by 33 · see citing works
Enhancing Older Adults’ Digital Inclusion Through Social Support: A Qualitative Interview Study
Kuoppamäki, S., Hänninen, R. H., & Taipale, S. (2022) · Springer eBooks · doi:10.1007/978-3-030-94122-2_11 · Cited by 31 · see citing works
Impact of technostress on work-life balance
Bencsik, A., & Juhász, T. (2023) · Human Technology · doi:10.14254/1795-6889.2023.19-1.4 · Cited by 36 · see citing works
Information quality, work-family conflict, loneliness, and well-being in remote work settings
Chuang, Y., Chiang, H.-L., & Lin, A.-P. (2024) · Computers in Human Behavior · doi:10.1016/j.chb.2024.108149 · Cited by 37 · see citing works
Barber, L. K., & Cucalon, M. S. (2017) · Stress and Health · doi:10.1002/smi.2746 · Cited by 31 · see citing works
Cadieux, N., Fournier, P., Cadieux, J., & Gingues, M. (2021) · International Journal of Electronic Commerce · doi:10.1080/10864415.2021.1887695 · Cited by 29 · see citing works
Zinke, J., Vahle‐Hinz, T., & Hoppe, A. (2023) · Work & Stress · doi:10.1080/02678373.2023.2239179 · Cited by 31 · see citing works
On the stress potential of an organisational climate of innovation: a survey study in Germany
Fischer, T., & Riedl, R. (2020) · Behaviour and Information Technology · doi:10.1080/0144929x.2020.1836258 · Cited by 34 · see citing works
- Authors
- Day, A., Paquet, S., Scott, N., & Hambley, L.
- Affiliations
- Saint Mary's University (CA)
- City of Calgary (CA)
- ORCID
- Day, Arla
- Venue
- Journal of Occupational Health Psychology
- Published
- 2012-10
- Volume
- 17
- Issue
- 4
- Pages
- 473-491
- ISSN
- 1076-8998 (ISSN-L)
- 1939-1307
- OpenAlex
- W1984718746
- Cited by
- 436
- References
- 97
- Citations by year
- 2026: 69 · 2025: 49 · 2024: 53 · 2023: 56 · 2022: 62 · 2021: 56 · 2020: 30 · 2019: 20 · 2018: 9 · 2017: 14 · 2016: 6 · 2015: 6 · 2014: 6
- FWCI
- 5.77
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Occupational Health Psychology (publishedVersion)
- PubMed (publishedVersion)
- Topics
- Social Sciences › Psychology › Social Psychology › Technostress in Professional Settings
- Social Sciences › Psychology › Social Psychology › Stress and Burnout Research
- Health Sciences › Health Professions › General Health Professions › Workplace Health and Well-being
- Keywords
- information and communication technologies, ICT demand, employee well-being, burnout, occupational stress, strain, employee monitoring, ICT learning, workload, moderating effect, scale development
- MeSH terms
- Adult, Burnout, Professional, Canada, Female, Humans, Job Satisfaction, Health Knowledge, Attitudes, Practice, Male, Models, Theoretical, Stress, Psychological, Technology, Telecommunications, Workplace, Access to Information
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
