Value Co-Creation through Patient Engagement in Health Care: A micro-level approach and research agenda
Abstract
Patient engagement has gained increasing prominence within academic literatures and policy discourse. With limited developments in practice, most extant academic contributions are conceptual, with initiatives in the National Health Service (NHS) concentrating at macro- rather than at micro-level. This may be one reason why the issue of ‘value co-creation’ has received limited attention within academic discussions of patient engagement or policy pronouncements. Drawing on emerging ideas in the services marketing and public management literatures, this article offers the first elucidation of the importance of studying ‘value co-creation’ as a basis for further empirical analysis of patient engagement in micro-level encounters.
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In the context of OHCs, the interaction between stakeholders within online platforms can create values that allow stakeholders to share their knowledge and experiences.
“In the context of OHCs, the interaction between stakeholders within online platforms can create values that allow stakeholders to share their knowledge and experiences [9].”
From Improving the Theoretical Understanding Toward Patient-Driven Health Care Innovation Through Online Value Cocreation: Systematic Review (2020) · cites this paper as [9]
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- Authors
- Hardyman, W., Daunt, K. L., & Kitchener, M.
- Affiliations
- Cardiff University (GB)
- Corresponding author
- Hardyman, Wendy
- Daunt, Kate L.
- Kitchener, Martin
- Venue
- Public Management Review
- Publisher
- Informa UK Limited
- Published
- 2014-02-07
- Volume
- 17
- Issue
- 1
- Pages
- 90-107
- ISSN
- 1461-667X (ISSN-L)
- 1471-9037
- 1471-9045
- OpenAlex
- W1978925618
- Cited by
- 312
- References
- 62
- Citations by year
- 2026: 16 · 2025: 22 · 2024: 15 · 2023: 27 · 2022: 44 · 2021: 37 · 2020: 42 · 2019: 31 · 2018: 22 · 2017: 29 · 2016: 20 · 2015: 4 · 2014: 3
- FWCI
- 59.85
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Public Management Review (publishedVersion)
- ORCA Online Research @Cardiff (Cardiff University) (acceptedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- ORCA Online Research @Cardiff (Cardiff University) (submittedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Marketing › Service and Product Innovation
- Health Sciences › Health Professions › General Health Professions › Mental Health and Patient Involvement
- Social Sciences › Public Administration › Public Policy and Administration Research
- Keywords
- value co-creation, patient engagement, health care, service marketing, public sector management, National Health Service, patient-provider interaction, health policy
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
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