Online Value Co-Creation in the Healthcare Service Ecosystem: A Review
Open accessAbstract
Nowadays, the role of patients in the healthcare domain is extending beyond being passive healthcare recipients to becoming “makers and shapers” of healthcare services. In the healthcare service ecosystem, Online Health Communities (OHCs) foster co-creation among the different actors. Over the last five years, a number of articles that focus on value co-creation in the healthcare services have surfaced that highlight the significance of the interactions and engagements between the healthcare ecosystem levels. Accordingly, this paper aims to conduct a systematic review of the literature focusing on the role of OHCs as facilitators of value co-creation in the healthcare service ecosystem. A systematic review of the literature was conducted with articles published between 2013 and 2018. Thematic analysis revealed three key themes including “value is ubiquitous”, “online resources connectivism”, and “informational and emotional support”. This paper provides a structured overview of the current literature and identifies opportunities for future research.
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OHCs provide opportunities for members to cocreate value ubiquitously along with providing members with online informational and emotional support.
“The findings showed that OHCs provide opportunities for members to cocreate value ubiquitously along with providing members with online informational and emotional support.”
From Improving the Theoretical Understanding Toward Patient-Driven Health Care Innovation Through Online Value Cocreation: Systematic Review (2020) · cites this paper as [21]
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Rezaeiaghdam, A. (2022) · Queensland University of Technology · doi:10.5204/thesis.eprints.231220
- Authors
- Queensland University of Technology (QUT), A., Aghdam, A. R., Watson, J., Queensland University of Technology (QUT), A., Ziaimatin, H., & Queensland University of Technology (QUT), A.
- Affiliations
- Queensland University of Technology (AU)
- Venue
- Australasian Conference on Information Systems 2018
- Publisher
- University of Technology, Sydney
- Published
- 2018
- OpenAlex
- W2981303984
- Cited by
- 11
- References
- 47
- Citations by year
- 2025: 2 · 2023: 3 · 2022: 1 · 2021: 2 · 2020: 2 · 2019: 1
- FWCI
- 5.53
- Type
- conference paper
- Language
- en
- Open access
- hybrid
- doi.org
- Licence
- cc-by-nc-nd
- Locations
- University of Technology, Sydney eBooks (publishedVersion, cc-by-nc-nd)
- QUT ePrints (Queensland University of Technology) (submittedVersion, cc-by-nc-nd)
- Topics
- Social Sciences › Business, Management and Accounting › Marketing › Service and Product Innovation
- Health Sciences › Health Professions › General Health Professions › Health Literacy and Information Accessibility
- Health Sciences › Health Professions › Health Information Management › Health, Technology, Consumer Behavior
- Keywords
- value co-creation, online health communities, patient engagement, connectivism, information support, emotional support, patient participation in health care
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