“The World is Designed for Fluent People”: Benefits and Challenges of Videoconferencing Technologies for People Who Stutter
Open accessAbstract
This work studies the experiences of people who stutter (PWS) with videoconferencing (VC) and VC technologies. Our interview study with 13 adults who stutter uncovers extra challenges introduced by current VC platforms to people who stutter. While some of the challenges are a direct result of the characteristics of stuttering (e.g. people/systems mistaking pauses as end of turn), a bigger yet less visible challenge comes with the significant amount of emotional and cognitive effort required to manage one’s speech and identity over VC, in which people’s existing communication strategies - such as body language and eye contact - are under-supported and their biggest discomfort - such as seeing oneself stutter - are exacerbated by preset features like self view. Overall, our work sheds light on the structural barriers and the opportunities for PWS to engage and enjoy virtual communications via VC technologies.
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In the context of stuttering, exposure to one's own stuttered speech may trigger intense emotional responses.
“In the context of stuttering, exposure to one's own stuttered speech may even trigger intense emotional responses [105].”
From Disability-First AI Dataset Annotation: Co-designing Stuttered Speech Annotation Guidelines with People Who Stutter (2026) · cites this paper as [105]
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- Authors
- Wu, S.
- Affiliations
- AImpower.org
- Corresponding author
- Wu, Shaomei
- ORCID
- Wu, Shaomei
- Venue
- Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems
- Publisher
- ACM
- Published
- 2023-04-19
- Pages
- 1-17
- OpenAlex
- W4366549322
- Cited by
- 18
- References
- 68
- Citations by year
- 2026: 3 · 2025: 8 · 2024: 6 · 2023: 1
- FWCI
- 65.67
- Type
- conference paper
- Language
- en
- Open access
- bronze
- doi.org
- Locations
- CHI Conference on Human Factors in Computing Systems (publishedVersion)
- Topics
- Social Sciences › Psychology › Clinical Psychology › Stuttering Research and Treatment
- Health Sciences › Health Professions › Occupational Therapy › Assistive Technology in Communication and Mobility
- Physical Sciences › Computer Science › Human-Computer Interaction › Innovative Human-Technology Interaction
- Keywords
- stuttering, videoconferencing, virtual communication, communication strategies, self-view, body language, eye contact, turn-taking, structural barriers, assistive technology
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
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