The DOI matches its Crossref record; 123 of the 126 references it cites were found in a registry or an index.
Using Technology and Constituting Structures: A Practice Lens for Studying Technology in Organizations
Abstract
As both technologies and organizations undergo dramatic changes in form and function, organizational researchers are increasingly turning to concepts of innovation, emergence, and improvisation to help explain the new ways of organizing and using technology evident in practice. With a similar intent, I propose an extension to the structurational perspective on technology that develops a practice lens to examine how people, as they interact with a technology in their ongoing practices, enact structures which shape their emergent and situated use of that technology. Viewing the use of technology as a process of enactment enables a deeper understanding of the constitutive role of social practices in the ongoing use and change of technologies in the workplace. After developing this lens, I offer an example of its use in research, and then suggest some implications for the study of technology in organizations.
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In the citing paper
“Some employees may react favorably to these changes, while the others may perceive these changes as a threat to their well-being (Orlikowski, 2000;Boudreau & Robey, 2005).”
From Technology Acceptance Model 3 and a Research Agenda on Interventions (2008) · cites this paper as Orlikowski, 2000
In the citing paper
“Therefore, instead of conceptualizing opacity as inherent or fixed features of AI tools, we view opacity as something produced and enacted through practices situated in specific organizational configurations (Leonardi 2011, Orlikowski 2000).”
From To Engage or Not to Engage with AI for Critical Judgments: How Professionals Deal with Opacity When Using AI for Medical Diagnosis (2022) · cites this paper as Orlikowski 2000
In the citing paper
“That is, people are an essential part of the information system, and business benefits are not produced by the technology alone (Orlikowski, 2000).”
From An Explanatory Framework for Achieving Business Benefits from ERP Systems (2012) · cites this paper as Orlikowski, 2000
In the citing paper
“They interpret their actions in order to make sense of what they are doing and, though their choices of how to proceed appear automatic or mindless at times, there is always the possibility of resisting expectations and doing otherwise (Giddens, 1984; Orlikowski, 2000).”
From Reconceptualizing Organizational Routines as a Source of Flexibility and Change (2003) · cites this paper as Orlikowski, 2000
In the citing paper
“From this perspective, non- or partial adoption, mis-use, non-use and workarounds, are not simply negative effects, pathologies or signs of failure, but are different enactments of the ‘technology-in-use’ [58,79].”
Citations
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Cited by
Sorted by citations
Items 1,001–1,005 of 1,005
O'Leary, M. B., Wilson, J. M., & Metiu, A. (2013) · doi:10.2139/ssrn.2322710 · Cited by 16
Annosi, M. C., Marchegiani, L., & Vicentini, F. (2020) · Management Decision · doi:10.1108/md-11-2019-1532 · Cited by 16
M. Vogl, T. (2020) · The 21st Annual International Conference on Digital Government Research · doi:10.1145/3396956.3396971 · Cited by 14
Health Website Success: User Engagement in Health-Related Websites
Imlawi, J. (2017) · International Journal of Interactive Mobile Technologies (iJIM) · doi:10.3991/ijim.v11i6.6959 · Cited by 14
Nguyen, T., Kaviani, D., & Salehi, N. (2025) · Proceedings of the 2025 CHI Conference on Human Factors in Computing Systems · doi:10.1145/3706598.3714192 · Cited by 13
Metadata
- Authors
- Orlikowski, W. J.
- Affiliations
- Massachusetts Institute of Technology (US)
- Corresponding author
- Orlikowski, Wanda J.
- ORCID
- Orlikowski, Wanda J.
- Venue
- Organization Science
- Published
- 2000-08
- Volume
- 11
- Issue
- 4
- Pages
- 404-428
- ISSN
- 1047-7039 (ISSN-L)
- 1526-5455
- OpenAlex
- W1996293917
- Cited by
- 4,760
- References
- 126
- Citations by year
- 2026: 251 · 2025: 197 · 2024: 111 · 2023: 192 · 2022: 151 · 2021: 191 · 2020: 220 · 2019: 208 · 2018: 173 · 2017: 151 · 2016: 192 · 2015: 240 · 2014: 289 · 2013: 270 · 2012: 262
- FWCI
- 160.69
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Organization Science (publishedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Management Information Systems › Information Systems Theories and Implementation
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Management and Organizational Studies
- Social Sciences › Education › Innovative Education and Learning Practices
- Keywords
- technology in organizations, enactment, social practices, improvisation, innovation, situated practice
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