Student or educator? Sign up with your school email and get 6 months of Pro free.
CoChat
Sign Up
Cited by 283

The DOI matches its Crossref record; 4 of the 4 references it cites were found in a registry or an index.

Restoring a Sense of Control During Implementation: How User Involvement Leads to System Acceptance

Baronas, Ann-Marie K., Louis, Meryl Reis·1988·MIS Quarterly
DOI 10.2307/248811
Open this paper in CoChat — free account

Abstract

User involvement has long been considered a critical component of effective system implementation. However, the perspective has suffered from mixed results of empirical tests and the lack of a theoretical explanation for the relationship (Ives and Olson, 1984; Baroudi, et al., 1986). Our purpose is to present a theoretically- grounded perspective to account for effects of involving users during implementation, and to provide an initial test of this perspective. We propose that: (1) system implementation represents a threat to users’ perceptions of control over their work and a period of transition during which users must cope with differences between old and new work systems; (2) user involvement is effective because it restores or enhances perceived control. Results of a field experiment designed as a preliminary test of this perspective are discussed.

Overview

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

A few free checks a day · papers already verified open instantly · results are public

Integrity signals

Registry

Crossref · 10.2307/248811

Cites

4 of 4 references verified0 citation errors · 0 not checkable

Statistics

Verification

Claims the paper makes

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

A few free checks a day · papers already verified open instantly · results are public

Self-check

Percentages, sums and reported differences re-computed from the paper’s own numbers.

The self-check needs the paper’s full text.

Citations

Cites

Show all 4 references

Research works printed but not linked: 41

  1. Ainsworth, 1977, The Primacy of the User (Part I), Infosystems, 46
  2. Allen, 1980, Destruction and Perceived Control, 5
  3. Argyris, 1971, Management Information Systems: The Challenge to Rationality and Emotionality, Management Science, 17, B-275, 10.1287/mnsc.17.6.B275 · DOI
  4. Averill, 1973, Personal Control Over Aversive Stimuli and Its Relationship to Stress, Psychological Bulletin, 80, 286, 10.1037/h0034845 · DOI · Paper page
  5. Bailey, 1983, Development of a Tool for Measuring and Analyzing Computer User Satisfaction, Management Science, 29, 519
  6. Baronas, A.K. “Psychological Reactance, Perceived Control and Computer System Implementation: A Social Experiment,” doctoral dissertation, Boston University, 1986, University Microfilms International.
  7. Baroudi, 1986, An Empirical Study of the Impact of User Implementation on System Usage and Information Satisfaction, Communications of the ACM, 29, 232, 10.1145/5666.5669 · DOI · Paper page
  8. Cammann, 1975, Michigan Organizational Assessment Package
  9. Corah, 1970, Perceived Control, Self-Observation, and Response to Aversive Stimulation, Journal of Personality and Social Psychology, 16, 1, 10.1037/h0029950 · DOI
  10. DeBrabander, 1977, Successful Information Systems Development Projects, Management Science, 24, 191, 10.1287/mnsc.24.2.191 · DOI
  11. Dickson, 1967, Behavioral Reactions to the Introduction of a Management Information System at the U.S. Post Office: Some Empirical Observations
  12. Dickson, 1970, The Behavioral Side of MIS, Business Horizons, 13, 1, 10.1016/0007-6813(70)90159-X · DOI
  13. Dowling, 1979, Hospital Staff Interference with Medical Computer System Implementation: An Exploratory Analysis
  14. Geer, 1972, Evaluating the Effects of the Prediction-Control Confound, Journal of Personality and Social Psychology, 23, 314, 10.1037/h0033122 · DOI
  15. Gibson, 1977, Determining User Involvement, Journal of Systems Management, 20
  16. Glass, 1972, Urban Stress
  17. Greenberger, 1986, Development and Application of a Model of Personal Control in Organizations, Academy of Management Review, 11, 164, 10.2307/258338 · DOI · Paper page
  18. Heider, 1958, The Psychology of Interpersonal Relations, 10.1037/10628-000 · DOI · Paper page
  19. Ives, 1983, The Measurement of User Information Satisfaction, Communications of the ACM, 26, 785, 10.1145/358413.358430 · DOI · Paper page
  20. Keen, 1981, Information Systems and Organizational Change, Communications of the ACM, 24, 24, 10.1145/358527.358543 · DOI · Paper page
  21. Kelley, 1971, Attribution in Social Interaction
  22. Langer, 1983, The Psychology of Control
  23. Langer, 1975, Reductions of Stress in Surgical Patients
  24. Langer, 1977, Crowding and Cognitive Control, Journal of Personality and Social Psychology, 35, 275, 10.1037/0022-3514.35.3.175 · DOI
  25. Langer, 1976, The Effects of Choice and Enhanced Personal Responsibility for the Aged: A Field Experiment in an Institutional Setting, Journal of Personality and Social Psychology, 34, 191, 10.1037/0022-3514.34.2.191 · DOI
  26. Louis, 1980, Career Transitions: Varieties and Commonalities, Academy of Management Review, 5, 329
  27. Louis, 1980, Surprise and Sense Making: What Newcomers Experience in Entering Unfamiliar Organizational Settings, Administrative Science Quarterly, 25, 226, 10.2307/2392453 · DOI · Paper page
  28. Louis, Switching Cognitive Gears: From Habits of Mind to Active Thinking, Organizational Behavior and Human Decision Processes
  29. Lucas, 1978, The Evolution of an Information System: From Key-Man to Every Person, Sloan Management Review
  30. Lucas, 1981, Implementation: The Key to Successful Information Systems
  31. Lucas, 1974, Toward Creative Systems Design, 10.7312/luca94422 · DOI
  32. Markus, 1983, Power Politics and MIS Implementation, Communications of the ACM, 26, 430, 10.1145/358141.358148 · DOI · Paper page
  33. Norton, 1975, The Information Systems Handbook, 517
  34. Perlmuter, 1979, Choice and Perceived Control
  35. Pervin, 1963, The Need to Predict and Control Under Conditions of Threat, Journal of Psychology, 31, 570
  36. Robey, 1982, User Involvement in Information System Development: A Conflict Model and Empirical Test, Management Science, 28, 73, 10.1287/mnsc.28.1.73 · DOI · Paper page
  37. Sales, 1985, The Impact of New Technology on People in Organizations: A Review of the Current Literature
  38. Sanders, 1980, Computers and Management in a Changing Society
  39. Seligman, 1975, Helplessness
  40. Steiner, 1979, Three Kinds of Reported Choice
  41. Stotland, 1964, The Reduction of Anxiety as a Result of the Expectation of Making a Choice, Canadian Journal of Psychology, 18, 139, 10.1037/h0083492 · DOI

Cited by

Metadata

Authors
Baronas, A.-M. K., & Louis, M. R.
Venue
MIS Quarterly
Publisher
MIS Quarterly
Published
1988-03-01
Volume
12
Issue
1
Pages
111-124
ISSN
  • 0276-7783 (ISSN-L)
  • 2162-9730
DOI
10.2307/248811
OpenAlex
W1958421068
Cited by
283
References
4
FWCI
27.74
Type
journal article
Language
en
Open access
closed

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review

Data sources

Bibliographic data: Semantic Scholar, OpenAlex, Crossref.

Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.