The DOI matches its Crossref record; 3 of the 3 references it cites were found in a registry or an index.
The Effects of Information System User Expectations on Their Performance and Perceptions
Abstract
The consequences of information system failure become more acute as organizations continue to invest in information technology and application development. Being able to better predict IS failure before implementation of a system could facilitate changes in the information system that can lead to implementation success. The realism of user expectations has been suggested as one possible means of assessing the eventual success or failure of an IS. Cognitive dissonance theory was used to hypothesize the behavior and attitudes of end users having certain expectations of a system. This experiment investigates the association between unrealistic expectations with both users’ perceptions (i.e., user satisfaction) and their performance with the IS (i.e., decision performance). A longitudinal experiment was performed in which the expectations of the subjects were manipulated to be unrealistically high, realistically moderate, or unrealistically low. The results suggest an association between realism of users’ expectations and their perceptions but not their actual performance. Future research should be directed toward the development of an instrument to measure user expectations, as well as toward understanding the causes of unrealistic user expectations.
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Citations
Cites
A Theory of Cognitive Dissonance
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“The purpose of this research is to investigate effects of the realism of users' expectations via a laboratory experiment using cognitive dissonance theory (Festinger, 1957) as a theoretical basis.”
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Cited by
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Assessing IT Usage: The Role of Prior Experience
Taylor, S., & Todd, P. (1995) · MIS Quarterly · doi:10.2307/249633 · Cited by 2,891
Bhattacherjee, A., & Premkumar, G. (2004) · MIS Quarterly · doi:10.2307/25148634 · Cited by 1,764
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Beyond usability: Designing effective technology implementation systems to promote patient safety
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Predictive factors of physicians’ satisfaction with telemedicine services acceptance
Kissi, J., Dai, B., Dogbe, C. S., Banahene, J., & Ernest, O. (2020) · Health Informatics Journal · doi:10.1177/1460458219892162 · Cited by 157
Familiarity breeds content: The impact of exposure to change on employee openness and well‐being
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User perceptions of security, convenience and usability for ebanking authentication tokens
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The Student Expectations of Learning Analytics Questionnaire
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Exploring students’ expectations of learning analytics: A person-centered approach
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Open tracing tools: Overview and critical comparison
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Metadata
- Authors
- Szajna, B., & Scamell, R. W.
- Venue
- MIS Quarterly
- Publisher
- MIS Quarterly
- Published
- 1993-12-01
- Volume
- 17
- Issue
- 4
- Pages
- 493-516
- ISSN
- 0276-7783 (ISSN-L)
- 2162-9730
- OpenAlex
- W1592962610
- Cited by
- 322
- References
- 3
- FWCI
- 7.28
- Type
- journal article
- Language
- en
- Open access
- closed
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