Trust in Management and Performance: Who Minds the Shop While the Employees Watch the Boss?
Abstract
This study investigated the relationships of the in-role performance and organizational citizenship behavior (OCB) of the employees in an organization with their trust in their plant managers and top management team. The study indicated that trust in these two managerial referents related to employees' ability to focus attention on value-producing activities and that this focus related to OCB.
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When employees trust their leaders, they are more willing and able to focus cognitive resources on in-role and extra-role performance.
“When employees trust their leaders, they are more willing and able to focus cognitive resources on in-role and extra-role performance (Mayer & Gavin, 2005).”
From A meta-analysis of the role of trust in the leadership- performance relationship (2021) · cites this paper as Mayer & Gavin, 2005
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- Authors
- Mayer, R. C., & Gavin, M. B.
- Affiliations
- University of Akron (US)
- Oklahoma State University (US)
- ORCID
- Mayer, Roger C.
- Venue
- Academy of Management Journal
- Publisher
- Academy of Management
- Published
- 2005-10
- Volume
- 48
- Issue
- 5
- Pages
- 874-888
- ISSN
- 0001-4273 (ISSN-L)
- 1948-0989
- OpenAlex
- W1983772266
- Cited by
- 1,200
- References
- 10
- Citations by year
- 2026: 44 · 2025: 55 · 2024: 56 · 2023: 58 · 2022: 68 · 2021: 64 · 2020: 78 · 2019: 84 · 2018: 83 · 2017: 66 · 2016: 88 · 2015: 56 · 2014: 75 · 2013: 60 · 2012: 57
- FWCI
- 37.86
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Academy of Management Journal (publishedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
- Social Sciences › Human Factors and Ergonomics › Employee Performance and Management
- Social Sciences › Psychology › Social Psychology › Team Dynamics and Performance
- Keywords
- trust in management, in-role performance, organizational citizenship behavior, plant managers, top management teams, employee attention
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