Cited by 1,232COVID-19 Pandemic ImpactsHealthcare during COVID-19 PandemicInformation Society and Technology Trends

The DOI matches its Crossref record; 64 of the 65 references it cites were found in a registry or an index; none of the 59 sources its claims cite is checked for support yet.

Impact of COVID-19 pandemic on information management research and practice: Transforming education, work and life

Open access

Overview

AI snapshot

Written from the paper’s full text.

TL;DR

This viewpoint synthesizes 12 invited expert perspectives on how COVID-19 transformed information management/IS research and practice across education, work, digital strategy, AI, privacy, cybersecurity, mobile tracing, big data, and blockchain. It offers a timely agenda and lessons, but it is an opinion-based collection rather than an empirical study.

Key findings

  • The pandemic forced rapid digital transformation across online teaching, remote work, digital strategy, AI decision-making, mobile contact tracing, cybersecurity, big data/privacy/blockchain, and post-pandemic IS strategy. Specific teaching observations include online group activities taking 50% less time and recommendations for lecture chunks of 7–15 minutes, with no lectures or recorded material longer than 20 minutes.
  • Mobile tracing and digital health tools scaled rapidly but faced privacy and access limits: Aarogya Setu was downloaded by 100 million users within 6 weeks; India had about 1.3 billion phones but only 374 million smartphones; the UK COVID-19 symptom study had over 3 million contributors, analysed 2.5 million UK users, found 6,500 positive among about 15,000 tested, and predicted COVID-19 symptoms with 80% accuracy; loss of taste and smell appeared in two thirds of users tested positive.
  • Digitalisation shaped crisis coping unevenly: online/digital-platform businesses saw small negative sales effects but could be challenged by sharp advertising revenue decreases; e-commerce had mixed demand and supply bottlenecks; low-digitalised value chains, such as car manufacturers, were mostly challenged. Zoom downloads rose 14 times in the US, 14 times in the UK, and 55 times in Italy compared with pre-pandemic levels; one Twitter analysis covered 26,264 COVID-19 tweets over five months.
  • Cybersecurity threats increased during the crisis, including “coronavirus malware,” phishing, ransomware, brute force attacks, DoS, and crypto-jacking. Homeworking raised social isolation and management concerns, while AI was described as immature for complex public policy and constrained by imperfect information, deep uncertainty, high risk, and urgency.

Methods

  • Viewpoint/collective expert opinion piece. It collates the views of 12 invited subject experts, presented largely unedited, following the approach used in Dwivedi et al. (2015; 2019; 2020) and Kizgin et al. (2020).
  • Contributions cover online learning, digital strategy, artificial intelligence, information management, social interaction, cyber security, big data, blockchain, privacy, mobile technology, and strategy through the lens of COVID-19.
  • Main analysis is a narrative synthesis/overview: Section 3 appraises selected COVID-19 opinion articles in the IJIM special issue, and Section 4 concludes with implications for research and practice. No primary empirical data collection or systematic review is reported.

Limitations

  • Stated: the largely unedited expert contributions can produce “inherent unevenness within the logical flow”; the method captures distinctive orientations rather than a uniform review.
  • Stated: for technology-enabled social interaction, “there is not enough empirical evidence from which to draw firm conclusions,” and whether it is more hype than reality is yet to be deduced.
  • Evident: it is a viewpoint/opinion collection, not an empirical study; expert selection/recruitment and analysis procedure are not fully specified; the proposed PP-TISS framework is not empirically validated, and the paper calls for future empirical validation.

Model-written summary. Check it against the paper before relying on it.

Integrity signals

Registry

Crossref · 10.1016/j.ijinfomgt.2020.102211

Cites

64 of 64 references verified0 citation errors · 0 not checkable

Statistics

Nothing to recompute.

Verification

Claims the paper makes

93 No basis given · 63 Own interpretation · 51 Not checked yet · 8 Own result

Verify all 59 references — free account
  • Probably not a substantial claim. 151
  • It may state two separate claims as one. 66
  • The quote only partly states this claim. 1
169 of 169
  • The paper relies on this without support.

    The literature has yet to offer a consolidated view on the IS related factors surrounding COVID-19 where the diverse range of perspectives and impacts can be assessed and analysed.

    “However, the literature has yet to offer a consolidated view on the IS related factors surrounding COVID-19 where the diverse range of perspectives and impacts can be assessed and analysed.”
  • The paper relies on this without support.

    The agribusiness and dairy industry typically relies on a centralised supply-chain model with very few, but very large capacity warehouses for distribution of food to the rest of the country.

    “This was amply demonstrated in the agribusiness and dairy industry that typically relies on a centralised supply-chain model with very few, but very large capacity warehouses for distribution of food to the rest of the country.”
  • The paper relies on this without support.

    There is limited research on how homeworkers manage aspects of their work lives - such as their social interactions with colleagues - via technology when working remotely.

    “Despite the growth in homeworking, there is limited research on how homeworkers manage aspects of their work lives -such as their social interactions with colleagues -via technology when working remotely.”
  • The paper relies on this without support.

    The need to associate and identify with others through long-term, positive relationships is a fundamental motivation in all humans.

    “The need to associate and identify with others through long-term, positive relationships is recognised as a fundamental motivation in all humans: our workplaces enable us to fulfil this need.”
  • The paper relies on this without support.

    Individuals must interact frequently with the same people, and this interaction must occur in a relatively stable environment.

    “It is understood that individuals must interact frequently with the same people, and that this interaction must occur in a relatively stable environment.”
  • The paper relies on this without support.

    During COVID-19 and the 2008 financial crisis, governments have needed to rescue several industries.

    “During COVID-19 and the 2008 financial crisis, governments have needed to rescue several industries.”
  • The paper relies on this without support.

    New business models are emerging that facilitate organisational agility utilising emerging technologies.

    “New business models are emerging that facilitate organisational agility utilising emerging technologies.”
  • The paper relies on this without support.

    A mathematical model can predict with 80% accuracy whether a person is likely to have COVID-19 symptoms based on four frequently occurring symptoms among those who tested positive.

    “The mathematical model was created to predict with 80% accuracy, indicating if a person is likely to have the symptoms of COVID-19 based on four frequently occurring symptoms among those who tested positive for the virus.”
  • The paper relies on this without support.

    The digital literacy rate in India is only 10%.

    “Moreover, in India which is the second largest populated country in the world where the digital literacy rate is only 10%, implementing mobile apps for controlling a pandemic would be a massive challenge.”
  • The paper relies on this without support.

    If citizens do not share their personal data, it might lead to more COVID-19 cases and hence more deaths of their near and dear ones.

    “If citizens do not share their personal data, it might lead to more COVID-19 cases and hence more deaths of their near and dear ones.”
  • The paper relies on this without support.

    Many organisations were not prepared for such disruption.

    “Many organisations were not prepared for such disruption.”
  • The authors state this as an assumption.

    Post-pandemic change is expected in dimensions of plan, position, perspective, project, preparedness, and platform for the organisations.

    “It is assumed that post-pandemic change is expected in dimensions of plan, position, perspective, project, preparedness, and platform for the organisations.”
  • The paper relies on this without support.

    Despite the efforts of global organisations such as the WHO, the response to the pandemic has been disjointed and uncoordinated as each country has adopted their own responses to the virus.

    “Despite the efforts of global organisations such as the WHO, the response to the pandemic has been disjointed and uncoordinated as each country has adopted their own responses to the virus.”
  • The paper relies on this without support.

    Education in all its forms has been severely disrupted across the world as access to in-person learning institutions, schools and universities has been curtailed during lock-down.

    “Education in all its forms has been severely disrupted across the world as access to in-person learning institutions, schools and universities has been curtailed during lock-down.”
  • The paper relies on this without support.

    The topics of privacy and security are key underlying concerns for many citizens during the pandemic, as governments have rolled out track and trace apps for mobile phones to alert possible infection routes within the population.

    “The topics of privacy and security are key underlying concerns for many citizens during the pandemic, as governments have rolled out track and trace apps for mobile phones to alert possible infection routes within the population.”
15 of 15

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Citations

Cites

Show all 65 references

Research works printed but not linked: 2

  1. Guyot, 2020, Telecommuting will likely continue long after the pandemic, Brookings
  2. Kak, 2018, The emergence of the personal data protection bill, 2018: A critique, Economic and Political Weekly, 53, 12

Cited by

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Metadata

Authors
Dwivedi, Y. K., Hughes, D. L., Coombs, C., Constantiou, I., Duan, Y., Edwards, J. S., Gupta, B., Lal, B., Misra, S., Prashant, P., Raman, R., Rana, N. P., Sharma, S. K., & Upadhyay, N.
Affiliations
  • Swansea University (GB)
  • Loughborough University (GB)
  • Copenhagen Business School (DK)
  • University of Bedfordshire (GB)
  • Aston University (GB)
  • California State University, Monterey Bay (US)
  • University of Bradford (GB)
  • Government of Tamil Nadu (IN)
  • Symbiosis International University (IN)
  • Indian Institute of Management Tiruchirappalli (IN)
Corresponding author
Rana, Nripendra P.
Venue
International Journal of Information Management
Publisher
Elsevier BV
Published
2020-12
Volume
55
Pages
102211
ISSN
0268-4012 (ISSN-L)
OpenAlex
W3046539507
Cited by
1,232
References
65
Citations by year
2026: 60 · 2025: 118 · 2024: 188 · 2023: 285 · 2022: 282 · 2021: 269 · 2020: 28
FWCI
183.90
Type
journal article
Language
en
Open access
Locations
  • International Journal of Information Management (publishedVersion)
  • Aston Publications Explorer (Aston University) (submittedVersion)
  • RePEc: Research Papers in Economics (submittedVersion)
  • Bradford Scholars (University of Bradford) (submittedVersion, cc-by-nc-nd)
  • Loughborough University Research Repository (Loughborough University) (submittedVersion, cc-by-nc-nd)
  • CBS Research Portal (Copenhagen Business School) (submittedVersion, cc-by-nc-nd)
  • University of Bedfordshire Repository (University of Bedfordshire) (submittedVersion)
  • University of Bedfordshire Repository (University of Bedfordshire) (submittedVersion, cc-by-nc-nd)
Topics
  • Social Sciences › Economics, Econometrics and Finance › Economics and Econometrics › COVID-19 Pandemic Impacts
  • Physical Sciences › Computer Science › Information Systems › Healthcare during COVID-19 Pandemic
  • Social Sciences › General Social Sciences › Information Society and Technology Trends
Keywords
COVID-19 pandemic, information management, organizational change, online learning, digital strategy, artificial intelligence, cybersecurity, big data, blockchain, privacy, mobile technology, social interaction, expert opinion

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