Student or educator? Sign up with your school email and get 6 months of Pro free.
CoChat
Sign Up
Cited by 687

The DOI matches its Crossref record; 9 of the 9 references it cites were found in a registry or an index.

Consumer adoption versus rejection decisions in seemingly similar service innovations: The case of the Internet and mobile banking

Laukkanen, Tommi·2016·Journal of Business Research
DOI 10.1016/j.jbusres.2016.01.013
Open this paper in CoChat — free account

Overview

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

A few free checks a day · papers already verified open instantly · results are public

Integrity signals

Registry

Crossref · 10.1016/j.jbusres.2016.01.013

Cites

9 of 9 references verified0 citation errors · 0 not checkable

Statistics

Verification

Claims the paper makes

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

A few free checks a day · papers already verified open instantly · results are public

Self-check

Percentages, sums and reported differences re-computed from the paper’s own numbers.

The self-check needs the paper’s full text.

Citations

Cites

Show all 9 references

Research works printed but not linked: 57

  1. Akinci, 2007, Where does the logistic regression analysis stand in marketing literature: A comparison of the market positioning of prominent marketing journals, European Journal of Marketing, 41, 537, 10.1108/03090560710737598 · DOI
  2. Alsajjan, 2010, Internet banking acceptance model: Cross-market examination, Journal of Business Research, 63, 957, 10.1016/j.jbusres.2008.12.014 · DOI · Paper page
  3. Al-Somali, 2009, An investigation into the acceptance of online banking in Saudi Arabia, Technovation, 29, 130, 10.1016/j.technovation.2008.07.004 · DOI · Paper page
  4. Antioco, 2010, Consumer adoption of technological innovations: Effects of psychological and functional barriers in a lack of content versus a presence of content situation, European Journal of Marketing, 44, 1700, 10.1108/03090561011079846 · DOI · Paper page
  5. Bitner, 2008, The service imperative, Business Horizons, 51, 39, 10.1016/j.bushor.2007.09.003 · DOI · Paper page
  6. Brown, 2003, Cell phone banking: Predictors of adoption in South Africa — An exploratory study, International Journal of Information Management, 23, 381, 10.1016/S0268-4012(03)00065-3 · DOI · Paper page
  7. Bruner, 2005, Explaining consumer acceptance of handheld internet devices, Journal of Business Research, 58, 553, 10.1016/j.jbusres.2003.08.002 · DOI · Paper page
  8. Chen, 2013, Perceived risk, usage frequency of mobile banking services, Managing Service Quality, 23, 410, 10.1108/MSQ-10-2012-0137 · DOI · Paper page
  9. Cheng, 2006, Adoption of internet banking: An empirical study in Hong Kong, Decision Support Systems, 42, 1558, 10.1016/j.dss.2006.01.002 · DOI · Paper page
  10. Choi, 2011, Driving factors of post adoption behaviour in mobile banking data services, Journal of Business Research, 64, 1212, 10.1016/j.jbusres.2011.06.025 · DOI
  11. Dabholkar, 1996, Consumer evaluations of new-technology-based self service options: An investigation of alternative models of service quality, International Journal of Research in Marketing, 13, 29, 10.1016/0167-8116(95)00027-5 · DOI · Paper page
  12. Davis, 1989, User acceptance of computer technology: A comparison of two theoretical models, Management Science, 35, 982, 10.1287/mnsc.35.8.982 · DOI · Paper page
  13. Fain, 1997, Technology vs. consumer behavior: The battle for the financial services customer, Journal of Direct Marketing, 11, 44, 10.1002/(SICI)1522-7138(199724)11:1<44::AID-DIR5>3.0.CO;2-Z · doi:10.1002/(sici)1522-7138(199724)11:1<44::aid-dir5>3.0.co;2-z
  14. Ferreira, 2014, Impacts of technology readiness on emotions and cognition in Brazil, Journal of Business Research, 67, 865, 10.1016/j.jbusres.2013.07.005 · DOI
  15. Gatignon, 1985, A propositional inventory for new diffusion research, Journal of Consumer Research, 11, 849, 10.1086/209021 · DOI · Paper page
  16. Gatignon, 1989, Technology diffusion: An empirical test of competitive effects, Journal of Marketing, 53, 35, 10.2307/1251523 · DOI
  17. Gilly, 1985, The elderly consumer and adoption of technologies, Journal of Consumer Research, 12, 353, 10.1086/208521 · DOI · Paper page
  18. Hanafizadeh, 2014, A systematic review of internet banking adoption, Telematics and Informatics, 31, 492, 10.1016/j.tele.2013.04.003 · DOI · Paper page
  19. Heidenreich, 2013, Why innovations fail — The case of passive and active innovation resistance, International Journal of Innovation Management, 17, 1, 10.1142/S1363919613500217 · DOI · Paper page
  20. Huh, 2008, Do early adopter upgrade early? Role of post-adoption behavior in the purchase of next-generation products, Journal of Business Research, 61, 40, 10.1016/j.jbusres.2006.05.007 · DOI
  21. Jayawardhena, 2000, Changes in the banking sector — The case of internet banking in the UK, Internet Research: Electronic Networking Applications and Policy, 10, 19, 10.1108/10662240010312048 · DOI · Paper page
  22. Karjaluoto, 2002, Electronic banking in Finland: Consumer beliefs and reactions to a new delivery channel, Journal of Financial Services Marketing, 6, 346, 10.1057/palgrave.fsm.4770064 · DOI · Paper page
  23. Kay, 1993, An exploration of theoretical and practical foundations for assessing attitudes toward computers: The computer attitude measure (CAM), Computers in Human Behavior, 9, 371, 10.1016/0747-5632(93)90029-R · DOI · Paper page
  24. Kivijärvi, 2007, Consumer trust in electronic service consumption: A cross-cultural comparison between Finland and Portugal, Journal of Euromarketing, 16, 51, 10.1300/J037v16n03_05 · DOI
  25. Kleijnen, 2009, An exploration of consumer resistance to innovation and its antecedents, Journal of Economic Psychology, 30, 344, 10.1016/j.joep.2009.02.004 · DOI · Paper page
  26. Kuisma, 2007, Mapping the reasons for resistance to internet banking: A means-end approach, International Journal of Information Management, 27, 75, 10.1016/j.ijinfomgt.2006.08.006 · DOI · Paper page
  27. Laukkanen, 2008, Consumer resistance to internet banking: Postponers, opponents and rejecters, The International Journal of Bank Marketing, 26, 440, 10.1108/02652320810902451 · DOI · Paper page
  28. Laukkanen, 2010, The role of information in mobile banking resistance, The International Journal of Bank Marketing, 28, 372, 10.1108/02652321011064890 · DOI · Paper page
  29. Laukkanen, 2005, Consumer value creation in mobile banking services, International Journal of Mobile Communications, 3, 325, 10.1504/IJMC.2005.007021 · DOI · Paper page
  30. Laukkanen, 2008, Mobile banking innovators and early adopters: How they differ from other online users?, Journal of Financial Services Marketing, 13, 86, 10.1057/palgrave.fsm.4760077 · DOI · Paper page
  31. Laukkanen, 2007, Innovation resistance among mature consumers, Journal of Consumer Marketing, 24, 419, 10.1108/07363760710834834 · DOI · Paper page
  32. Laukkanen, 2009, Communication strategies to overcome functional and psychological resistance to internet banking, International Journal of Information Management, 29, 111, 10.1016/j.ijinfomgt.2008.05.008 · DOI
  33. Lee, 2012, A unified perspective on the factors influencing usage intention toward mobile financial services, Journal of Business Research, 65, 1590, 10.1016/j.jbusres.2011.02.044 · DOI · Paper page
  34. Lusch, 2006, Service-dominant logic: reactions, reflections and refinements, Marketing Theory, 6, 281, 10.1177/1470593106066781 · DOI · Paper page
  35. Mann, 2012, Profiling adopter categories of internet banking in India: An empirical study, Vision, 16, 283, 10.1177/0972262912460187 · DOI
  36. Marr, 1993, Consumer adoption of self-service technologies in retail banking: is expert opinion supported by consumer research, The International Journal of Bank Marketing, 11, 3, 10.1108/02652329310023381 · DOI
  37. Martins, 2014, Understanding the internet banking adoption: A unified theory of acceptance and use of technology and perceived risk application, International Journal of Information Management, 34, 1, 10.1016/j.ijinfomgt.2013.06.002 · DOI · Paper page
  38. Mattila, 2003, Internet banking adoption among mature customers: Early majority or laggards?, Journal of Services Marketing, 17, 514, 10.1108/08876040310486294 · DOI · Paper page
  39. Meuter, 2003, The influence of technology anxiety on consumer use and experiences with self-service technologies, Journal of Business Research, 56, 899, 10.1016/S0148-2963(01)00276-4 · DOI · Paper page
  40. Nysveen, 2005, Intentions to use mobile services: Antecedents and cross-service comparisons, Journal of the Academy of Marketing Science, 33, 330, 10.1177/0092070305276149 · DOI · Paper page
  41. O'Cass, 2013, Anatomy of service innovation: Introduction to the special issue, Journal of Business Research, 66, 1060, 10.1016/j.jbusres.2012.03.002 · doi:10.1016/j.jbusres.2012.03.002
  42. Pijpers, 2001, Senior executives use of information technology, Information and Software Technology, 43, 959, 10.1016/S0950-5849(01)00197-5 · DOI
  43. Poon, 2008, Users' adoption of e-banking services: The Malaysian perspective, Journal of Business & Industrial Marketing, 23, 59, 10.1108/08858620810841498 · DOI · Paper page
  44. Ram, 1987, A model of innovation resistance, Advances in Consumer Research, 14, 208
  45. Ram, 1989, Successful innovation using strategies to reduce consumer resistance: An empirical test, Journal of Product Innovation Management, 6, 20, 10.1016/0737-6782(89)90011-8 · doi:10.1016/0737-6782(89)90011-8 · Paper page
  46. Ram, 1989, Consumer resistance to innovations: The marketing problem and its solutions, Journal of Consumer Marketing, 6, 5, 10.1108/EUM0000000002542 · DOI · Paper page
  47. Riquelme, 2010, The moderating effect of gender in the adoption of mobile banking, The International Journal of Bank Marketing, 28, 328, 10.1108/02652321011064872 · DOI · Paper page
  48. Shaikh, 2015, Mobile banking adoption: A literature review, Telematics and Informatics, 32, 129, 10.1016/j.tele.2014.05.003 · DOI · Paper page
  49. Sheth, 1981, Psychology of innovation resistance: The less developed concept (LDC) in diffusion research, Research in Marketing, 4, 273
  50. Straub, 2007, Veni, vidi, vici: Breaking the TAM logjam, Journal of the Association for Information Systems, 8, 223, 10.17705/1jais.00124 · DOI · Paper page
  51. Szmigin, 1998, Three forms of innovation resistance: The case of retail payment methods, Technovation, 18, 459, 10.1016/S0166-4972(98)00030-3 · DOI · Paper page
  52. Talke, 2014, How to overcome pro-change bias: Incorporating passive and active innovation resistance in innovation decision models, Journal of Product Innovation Management, 31, 894, 10.1111/jpim.12130 · DOI · Paper page
  53. Teo, 2003, Adoption of WAP-enabled mobile phones among internet users, Omega, 31, 483, 10.1016/j.omega.2003.08.005 · DOI · Paper page
  54. Woodside, 1996, Theory of rejecting superior new technologies, Journal of Business & Industrial Marketing, 11, 25, 10.1108/08858629610125450 · DOI
  55. Woodside, 2005, Modeling innovation, manufacturing, diffusion and adoption/rejection processes, Journal of Business & Industrial Marketing, 20, 380, 10.1108/08858620510628614 · DOI
  56. Wu, 2012, Toward a better understanding of behavioral intention and system usage constructs, European Journal of Information Systems, 21, 680, 10.1057/ejis.2012.15 · DOI · Paper page
  57. Yiu, 2007, Factors affecting the adoption of internet banking in Hong Kong: Implications for the banking sector, International Journal of Information Management, 27, 336, 10.1016/j.ijinfomgt.2007.03.002 · DOI · Paper page

Cited by

See all 687

Metadata

Authors
Laukkanen, T.
Venue
Journal of Business Research
Publisher
Elsevier BV
Published
2016-07
Volume
69
Issue
7
Pages
2432-2439
ISSN
0148-2963 (ISSN-L)
DOI
10.1016/j.jbusres.2016.01.013
OpenAlex
W2254778937
Cited by
687
References
9
FWCI
65.77
Type
journal article
Language
en
Open access
closed
Licence
www.elsevier.com/tdm/userlicense/1.0/ (tdm)

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review

How to cite

Cite CoChat for the checks on this page, and the paper for its own findings.

This page
CoChat. (2026). Citation check: Consumer adoption versus rejection decisions in seemingly similar service innovations: The case of the Internet and mobile banking. https://app.cochat.ai/papers/10.1016/j.jbusres.2016.01.013
The paper
Laukkanen, T. (2016). Consumer adoption versus rejection decisions in seemingly similar service innovations: The case of the Internet and mobile banking. Journal of Business Research. https://doi.org/10.1016/j.jbusres.2016.01.013

Data sources

Bibliographic data: Semantic Scholar, OpenAlex, Crossref.

Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.