Student or educator? Sign up with your school email and get 6 months of Pro free.
CoChat
Sign Up
Cited by 604

The DOI matches its Crossref record; 6 of the 6 references it cites were found in a registry or an index.

Perceptual measures of performance: fact or fiction?

Ketokivi, Mikko A, Schroeder, Roger G·2004·Journal of Operations Management
DOI 10.1016/j.jom.2002.07.001
Open this paper in CoChat — free account

Abstract

In contrast with the general management and strategy literature, performance measurement in the extant empirical operations management literature has relied heavily on perceptual measures of operational and financial performance. At the same time, rigorous examinations of the psychometric properties of such performance measurements instruments have not been performed. Especially needed are examinations of systematic informant bias and the related method variance and method bias, which are not captured by conventional methods used in operations management to assess construct reliability and validity. We conduct a multitrait–multimethod analysis of perceptual performance measures to investigate item‐specific trait, method and error variance. Data from 164 factories with three informants per factory is analyzed. We find that while random error and systematic bias account for a large portion of item variance, perceptual measures satisfy the requirements of reliability and validity. However, we caution against the use of single‐informant studies in future research as substantive conclusions may be affected.

Overview

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

A few free checks a day · papers already verified open instantly · results are public

Integrity signals

Registry

Crossref · 10.1016/j.jom.2002.07.001

Cites

6 of 6 references verified0 citation errors · 0 not checkable

Statistics

Verification

Claims the paper makes

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

A few free checks a day · papers already verified open instantly · results are public

Self-check

Percentages, sums and reported differences re-computed from the paper’s own numbers.

The self-check needs the paper’s full text.

Citations

Cites

Show all 6 references

Research works printed but not linked: 76

  1. 10.1016/S0272-6963(00)00029-2 · DOI · Paper page
  2. 10.1111/j.1540-5915.1995.tb01444.x · DOI · Paper page
  3. Bagozzi R.P. 1980. Causal Models in Marketing. Wiley New York.
  4. 10.1037/0021-9010.75.5.547 · doi:10.1037/0021-9010.75.5.547 · Paper page
  5. 10.1086/208568 · DOI · Paper page
  6. 10.2307/2393203 · DOI · Paper page
  7. Banker R.D, 1996, Impact of work teams on manufacturing performance: a longitudinal field study, Academy of Management Journal, 39, 867, 10.2307/256715 · DOI · Paper page
  8. Bollen K.A. 1989. Structural Equations with Latent Variables. Wiley New York. · DOI · Paper page
  9. 10.2307/2657559 · DOI
  10. 10.1016/S0272-6963(97)00009-0 · DOI · Paper page
  11. 10.1111/j.1937-5956.2000.tb00329.x · DOI · Paper page
  12. 10.1016/S0272-6963(97)00002-8 · DOI
  13. 10.1016/S0272-6963(00)00033-4 · DOI · Paper page
  14. 10.1002/(SICI)1097-0266(199906)20:6<519::AID-SMJ32>3.0.CO;2-8 · DOI · Paper page
  15. 10.1016/S0272-6963(98)00031-X · DOI · Paper page
  16. 10.1111/j.1540-5915.1989.tb01410.x · DOI · Paper page
  17. 10.1086/224770 · DOI · Paper page
  18. 10.2307/3151642 · doi:10.2307/3151642 · Paper page
  19. 10.1037/0021-9010.79.1.67 · doi:10.1037/0021-9010.79.1.67 · Paper page
  20. 10.1207/S15328007SEM0904_7 · DOI
  21. Dean J.W, 1991, Integrated manufacturing and job design: moderating effects, Academy of Management Journal, 34, 776, 10.2307/256389 · DOI · Paper page
  22. 10.2307/2785898 · DOI · Paper page
  23. 10.1002/(SICI)1097-0266(199606)17:6<459::AID-SMJ823>3.0.CO;2-8 · DOI · Paper page
  24. Deming W.E. 1986. Out of the Crisis. Massachusetts Institute of Technology Center for Advanced Engineering Study Cambridge MA.
  25. 10.1016/S0272-6963(02)00130-4 · DOI
  26. Dow D, 1999, Exploding the myth: do all quality management practices contribute to superior quality performance?, Production and Operations Management, 8, 1, 10.1111/j.1937-5956.1999.tb00058.x · DOI · Paper page
  27. 10.1111/j.1540-5915.1994.tb01865.x · DOI
  28. 10.1016/S0272-6963(00)00043-7 · DOI · Paper page
  29. Flynn B.B, 1995, Relationship between JIT and TQM: practices and performance, Academy of Management Journal, 38, 1325, 10.2307/256860 · DOI · Paper page
  30. 10.1016/S0272-6963(98)00050-3 · DOI · Paper page
  31. 10.1016/S0272-6963(97)90004-8 · DOI · Paper page
  32. 10.1111/j.1540-5915.1995.tb01445.x · DOI · Paper page
  33. 10.1207/s15327906mbr2003_2 · DOI · Paper page
  34. 10.2307/2393640 · DOI · Paper page
  35. 10.1287/mnsc.43.9.1258 · DOI · Paper page
  36. 10.1002/smj.4250060206 · DOI · Paper page
  37. 10.1016/S0272-6963(99)00013-3 · DOI · Paper page
  38. Jöreskog K.G. 1973. A general method for estimating a linear structural equation system. In: Goldberger A.S. Duncan O.D. (Eds.) Structural Equation Models in the Social Sciences. Seminar Press New York pp. 85–112.
  39. Kennedy P. 1998. A Guide to Econometrics. The MIT Press Cambridge MA.
  40. 10.1016/S0272-6963(99)00025-X · DOI · Paper page
  41. Koufteros X, 2000, Concurrent engineering and its consequences, Journal of Operations Management, 19, 97, 10.1016/S0272-6963(00)00048-6 · DOI · Paper page
  42. 10.1016/S0272-6963(99)00002-9 · DOI · Paper page
  43. 10.1037/1082-989X.4.2.192 · doi:10.1037/1082-989x.4.2.192 · Paper page
  44. Lord F.M. Novick M.R. 1968. Statistical Theories of Mental Test Scores. Addison‐Wesley Reading MA.
  45. 10.1093/biomet/57.3.519 · DOI · Paper page
  46. 10.1177/014662168901300402 · DOI · Paper page
  47. 10.1177/014662169101500106 · DOI · Paper page
  48. Maruyama G. 1998. Basics of Structural Equation Modeling. Sage Publications Thousand Oaks CA. · DOI · Paper page
  49. 10.1002/(SICI)1097-0266(199803)19:3<211::AID-SMJ947>3.0.CO;2-T · DOI · Paper page
  50. McKelvey B, 1997, Quasi‐natural organization science, Organization Science, 8, 352, 10.1287/orsc.8.4.351 · DOI · Paper page
  51. Nunnally J.C. Bernstein I.H. 1994 [1967] Psychometric Theory third ed. McGraw‐Hill New York.
  52. 10.1207/S15328007SEM0704_3 · DOI · Paper page
  53. 10.1177/002224378101800401 · DOI · Paper page
  54. 10.1177/0049124184013001004 · DOI · Paper page
  55. 10.1016/S0272-6963(00)00037-1 · DOI
  56. 10.1002/smj.4250120302 · DOI · Paper page
  57. Rumelt R.P. Schendel D. Teece D.J. 1991. Strategic management and economics Strategic Management Journal 12 (Winter Special Issue) 5–29. · DOI · Paper page
  58. 10.1016/S0272-6963(97)00014-4 · DOI
  59. 10.1287/mnsc.42.11.1576 · DOI · Paper page
  60. 10.1016/S0272-6963(98)00046-1 · DOI · Paper page
  61. Schmalensee R, 1985, Do markets differ much?, American Economic Review, 75, 341
  62. Schroeder R.G. Flynn B.B. (Eds.) 2001. High Performance Manufacturing: Global Perspectives. Wiley New York.
  63. 10.2307/256292 · DOI · Paper page
  64. 10.1016/S0272-6963(98)00016-3 · DOI · Paper page
  65. 10.1287/mnsc.33.4.509 · DOI · Paper page
  66. Upshaw H.S. 1968. Attitude measurement. In: Blalock Jr. H.M. Blalock A.B. (Eds.) Methodology in Social Research. McGraw‐Hill New York pp. 60–111.
  67. 10.1287/mnsc.43.8.1079 · doi:10.1287/mnsc.43.8.1079
  68. 10.1016/S0272-6963(99)00021-2 · DOI · Paper page
  69. 10.1111/j.1540-5915.1994.tb00808.x · DOI · Paper page
  70. 10.1111/j.1540-5915.1998.tb00886.x · DOI · Paper page
  71. 10.2307/258332 · DOI · Paper page
  72. 10.1177/014920638701300109 · DOI · Paper page
  73. 10.1111/j.1540-5915.1993.tb00482.x · DOI · Paper page
  74. 10.1016/S0272-6963(97)00012-0 · DOI · Paper page
  75. 10.1177/014662168500900101 · DOI · Paper page
  76. Youndt M.A, 1996, Human resource management, manufacturing strategy, and firm performance, Academy of Management Journal, 39, 836, 10.2307/256714 · DOI · Paper page

Cited by

See all 604

Metadata

Authors
Ketokivi, M. A., & Schroeder, R. G.
Venue
Journal of Operations Management
Publisher
Wiley
Published
2004-03-02
Volume
22
Issue
3
Pages
247-264
ISSN
  • 0272-6963 (ISSN-L)
  • 1873-1317
DOI
10.1016/j.jom.2002.07.001
OpenAlex
W2064054595
Cited by
604
References
6
FWCI
19.91
Type
journal article
Language
en
Open access
closed
Licence
onlinelibrary.wiley.com/termsAndConditions#vor (vor)

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review

How to cite

Cite CoChat for the checks on this page, and the paper for its own findings.

This page
CoChat. (2026). Citation check: Perceptual measures of performance: fact or fiction? https://app.cochat.ai/papers/10.1016/j.jom.2002.07.001
The paper
Ketokivi, M. A., & Schroeder, R. G. (2004). Perceptual measures of performance: fact or fiction? Journal of Operations Management. https://doi.org/10.1016/j.jom.2002.07.001

Data sources

Bibliographic data: Semantic Scholar, OpenAlex, Crossref.

Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.