The DOI matches its Crossref record; 173 of the 203 references it cites were found in a registry or an index; 3 of the 85 sources its claims cite were checked for support.
Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research
Open accessOverview
AI snapshot
Written from the paper’s full text.
TL;DR
This review synthesizes two decades of eTourism research and argues that ICTs have transformed tourism demand, supply, and industry structure. It identifies consumer-centric technologies as the likely future focus and calls for broader, more empirical research.
Key findings
- The review analyzed more than 149 relevant publications and organized the field around three main axes: consumers and demand, technological innovation, and industry/business functions.
- Cited bibliometric evidence includes Frew’s estimate of 665 refereed articles from 1980–1999, and Leung and Law’s finding of 4,140 papers in six leading hospitality/tourism journals from 1986–2005, of which 195 focused on ICTs, 66 appeared in Cornell Quarterly and only 5 in Annals of Tourism Research; among the 195, 137 (70.26%) had at least one author affiliated with a North American institution.
- The Internet changed consumer behavior through direct information search, online booking, price comparison and transparency, dynamic packaging, virtual travel communities/Web 2.0, and electronic complaints/word-of-mouth; barriers include payment security, privacy, lack of personal service, inexperience, and time.
- Technological and industry themes include interoperability/ontologies, multimedia/3D/telepresence, mobile/wireless/WiMAX/location-based services, website usability/accessibility, and ambient intelligence; the Internet alters competitive forces, distribution, disintermediation, branding, and pricing.
Methods
- Literature review of eTourism publications over 20 years, searching ScienceDirect, EBSCOHost’s tourism and hospitality index, and Google Scholar between April 2007 and January 2008 using keyword combinations, plus key references from mainstream journals and ENTER proceedings.
- More than 149 relevant articles were selected and analyzed, then grouped thematically into demand, technology, and industry dimensions, with implications and future research directions.
Limitations
- Stated: the review predominantly includes publications from tourism publication channels; it uses an unsophisticated method for grouping articles; it lacks empirical data from industry practitioners and academic researchers on the applicability and implications of the reviewed work; future studies should extend the publication period and analyze findings progressively.
- Evident from the text: the paper is a narrative/thematic synthesis rather than a systematic quantitative meta-analysis or primary empirical study, and the cited bibliometric data note a North American affiliation skew that may limit generalizability.
Model-written summary. Check it against the paper before relying on it.
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Verification
Claims the paper makes
55 No full text of the sources · 25 Own interpretation · 15 Sources not found · 8 No basis given · 3 Own method · 3 Own result · 2 Supported so far · 2 Not checked yet · 1 Partly supported · accuracy not yet measured
A result the paper reports from its own data — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“Among the 195 papers analyzed in that study, 137 papers (70.26%) had at least one author who was affiliated with North American institutes.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONCLUSIONS AND FUTURE RESEARCH
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
The paper states this without a source or data behind it here, so there is nothing to check it against. The quote shows it is in the paper.
In the paper
“Three main themes are identified as the main axes of eTourism research, namely: Consumers and demand dimensions, Technological Innovation and Industry functions.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONCLUSIONS AND FUTURE RESEARCH
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
The paper states this without a source or data behind it here, so there is nothing to check it against. The quote shows it is in the paper.
In the paper
“as the main axes of eTourism research, namely: Consumers and demand dimensions, Technological Innovation and Industry functions.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONCLUSIONS AND FUTURE RESEARCH
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
A claim is checked only against the cited paper’s full text, never its abstract, and none is available for its sources.
In the paper
“VTCs, however, may be at risk of losing members if their members are not satisfied with the content, design, security policies, and repercussions for non-compliance with community rules (Allison et al., 2005;Wang et al., 2002).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
hedgedconditional- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
In the paper
“Oorni and Klein (2003), however, found that low cost airlines have high online booking ratios because they offer simple products and are pursuing a direct sales strategy.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Oorni and Klein (2003) source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
In the paper
“In addition, satisfaction online has a positive impact on loyalty both to the organisational programmes and their website (Anderson & Srinivansan, 2003).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Anderson & Srinivansan, 2003 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
In the paper
“Research findings have shown privacy issues also play a significant role in inhibiting purchase of travel-related products online (Kolsaker, Lee-Kelley, & Choy, 2004).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Kolsaker, Lee-Kelley, & Choy, 2004 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
In the paper
“Electronic Word-Of-Mouth (WOM) is a useful tool to disseminate complaints about brands via websites, chat rooms and consumer forums (Gelb & Sundaram, 2002).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Gelb & Sundaram, 2002 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
In the paper
“The Internet has changed tourism consumer behaviour dramatically (Mills & Law, 2004).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not matchedcites Mills & Law, 2004
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
boosteddirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
- Not matched
In the paper
“At present, there is a large increase in the number of customers who make reservations directly from hotel websites (Jeong et al., 2003).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Jeong et al., 2003 source
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
- Probably not a substantial claim. 68
- It may state two separate claims as one. 47
The sources with a verdict support this claim; the rest weren’t checked yet, have no full text we could read, or their verdicts aren’t rated yet.
In the paper
“Prior research shows that search costs decrease in electronic markets due to diminishing cost of data exchange.This, in turn, enables consumers to find offers that meet their needs and tastes (Bakos, 1997(Bakos, , 1998)).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Bakos, 1997 source
- Supportedcites Bakos, 1998 source
The Search section states that electronic marketplaces lower buyers’ costs of obtaining price and product information and sellers’ costs of communicating it. It also says lower search costs help buyers identify products that better match their needs, supporting the citing sentence’s account of lower-cost information exchange. (LLM, conf=0.88)
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
The cited sources support only part of this claim — read each source’s verdict below.
In the paper
“Research found substantial price dispersion for domestic airline tickets offered by online travel agents in the US where the average price was lower than traditional travel agents (Brynjolfsson & Smith, 2000;Clemons et al., 2002).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Brynjolfsson & Smith, 2000 source
- Partly supportedcites Clemons et al., 2002 sourceExperimental — accuracy not yet measured
The Abstract and Introduction report substantial price dispersion among online travel agents, and the study’s ticket requests were for travel entirely within the U.S. (data notes). The Introduction says requests were drawn from a traditional agent’s travel patterns, but the cited passages compare prices among online agents, not their average price with traditional agents. (LLM, conf=0.87)
plaincorrelational- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
The sources with a verdict support this claim; the rest weren’t checked yet, have no full text we could read, or their verdicts aren’t rated yet.
In the paper
“Prior research shows that search costs decrease in electronic markets due to diminishing cost of data exchange.This, in turn, enables consumers to find offers that meet their needs and tastes (Bakos, 1997(Bakos, , 1998)).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Bakos, 1997 source
- Supportedcites Bakos, 1998 source
The Search section says electronic marketplaces lower buyers’ costs of obtaining information about sellers’ prices and product features. It adds that lower search costs help buyers identify and purchase products that better match their needs. (LLM, conf=0.94)
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
The paper states this without a source or data behind it here, so there is nothing to check it against. The quote shows it is in the paper.
In the paper
“The rapid development in telecommunication technologies, collaborations at the national and international levels had substantially increased publications 154% and 275% respectively between the first and second decades during the study period.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INTRODUCTION
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
A result the paper reports from its own data — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“At the end of the database search, more than 149 published articles were determined to be relevant to this study as they had made a critical contribution to this area and they are analyzed in this paper.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INTRODUCTION
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
- Rests on an assumption: The more than 149 published articles identified by the database search are representative of the critical contributions to eTourism research.
The paper states this without a source or data behind it here, so there is nothing to check it against. The quote shows it is in the paper.
In the paper
“The literature review undertaken demonstrates that eTourism research is in its infancy and that a number of issues are only now start being addressed in the literature.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONCLUSIONS AND FUTURE RESEARCH
boosted- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
A result the paper reports from its own data — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“out of 4140 papers published in the six leading research journals in hospitality and tourism in the period of 1986 to 2005”
- Also stated in: § CONCLUSIONS AND FUTURE RESEARCH · plain
“195 papers focused on ICTs, 66 of which appeared in the CQ and only 5 in the ATR.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONCLUSIONS AND FUTURE RESEARCH
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
- Also stated in: § CONCLUSIONS AND FUTURE RESEARCH · plain
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“If the past 20 years have seen an emphasis on technology per se, then since the Year 2000 we have been witnessing the truly transformational effect of the communications technologies.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INTRODUCTION
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: fails — It may be too vague to check against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: fails — The paper may give no reason why it holds.
Probably not a substantial claim. It may be too vague to check against evidence. The paper’s conclusions may not depend on it. The paper may give no reason why it holds.
None of the sources cited for this claim have been checked yet.
In the paper
“Technological progress and tourism have been going hand in hand for years (Sheldon, 1997;Poon, 1993).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INTRODUCTION
What the sources say
- Not matchedcites Sheldon, 1997
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
- Not checked — no full text of the sourcecites Poon, 1993 source
plaincorrelational- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
- Not matched
In the paper
“Not only ICTs empower consumers to identify, customise and purchase tourism products but they also support the globalisation of the industry by providing effective tools for suppliers to develop, manage and distribute their offerings worldwide (Buhalis, 1998).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INTRODUCTION
What the sources say
- Not checked — no full text of the sourcecites Buhalis, 1998 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
In the paper
“Increasingly, ICTs play a critical role for the competitiveness of tourism organisations and destinations as well as for the entire industry as a whole (UNWTO, 2001).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INTRODUCTION
What the sources say
- Not matchedcites UNWTO, 2001
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
- Not matched
In the paper
“Developments in ICTs have undoubtedly changed both business practices and strategies as well as industry structures (Porter, 2001).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INTRODUCTION
What the sources say
- Not checked — no full text of the sourcecites Porter, 2001
boosteddirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
In the paper
“ICTs have also changed radically the efficiency and effectiveness of tourism organisations, the way that businesses are conducted in the marketplace, as well as how consumers interact with organisations (Buhalis, 2003).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INTRODUCTION
What the sources say
- Not checked — no full text of the sourcecites Buhalis, 2003
boosteddirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
A claim is checked only against the cited paper’s full text, never its abstract, and none is available for its sources.
In the paper
“The establishment of the Computer Reservations Systems (CRSs) in the 1970s and Global Distribution Systems (GDSs) in the late 1980s, followed by the development of the Internet in the late 1990s, have transformed the best operational and strategic practices in the industry dramatically (Buhalis, 2003;O'Connor, 1999;Emmer et al,, 1993;eBusiness Watch, 2006).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INTRODUCTION
What the sources say
boosteddirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
In the paper
“In the Internet era even individuals have sufficient power to take on powerful organizations such as airlines (Buhalis, 2004).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Buhalis, 2004 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
In the paper
“ICTs convergence effectively integrates the entire range of hardware, software, groupware, netware and humanware and blurs the boundaries between equipment and software (Werthner & Klein,1999).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
What the sources say
- Not checked — no full text of the sourcecites Werthner & Klein,1999 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
In the paper
“The Internet is already influencing the consumer behaviour in developing countries such as China enabling consumers to have much more choice (Li & Buhalis, 2006).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not matchedcites Li & Buhalis, 2006
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
- Not matched
In the paper
“According to Wolfe, Hsu, and Kang's (2004) research, the reasons of consumers not purchasing travel products online are the lack of personal service, security issues, lack of experience, and time consuming.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Wolfe, Hsu, and Kang's (2004) source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
In the paper
“Pouloudi, Vassilopoulou, and Ziouvelou (2002) summarized the Internet users' profile into seven e-social factors, namely: region/geography, culture, legal/regulation/policy, economic, ethical/professional, social capital/social networks, and social structure.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not matchedcites Pouloudi, Vassilopoulou, and Ziouvelou (2002)
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
- Not matched
In the paper
“ICTs not only reduce uncertainty and perceived risks but also enhance the quality of trips (Fodness & Murray, 1997).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Fodness & Murray, 1997 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
In the paper
“Cotte, Chowdhury, Ratneshwar and Ricci's (2006) study finds that utilitarianconsumption highly correlates with information search and online shopping behaviour.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Cotte, Chowdhury, Ratneshwar and Ricci's (2006) source
plaincorrelational- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
In the paper
“Ricci (2002) further stated that a recommender system can provide valuable information to assist consumers' decision making process.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Ricci (2002)
plainconditional- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
In the paper
“At present, many tourism practitioners do not know which VTCs exist and how to handle e-complaints in virtual communities, resulting in losing customers and negative WOM (Mattila & Mount, 2003).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Mattila & Mount, 2003 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
In the paper
“In the past, less than 5 percent of customers who were dissatisfied had actually voiced out their complaints (Albrecht & Zemke, 1985).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Albrecht & Zemke, 1985
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
In the paper
“Customers search for travel related information, make online air ticket bookings, online room reservations, and other online purchases themselves instead of relying on travel agencies to undertake this process for them (Morrison et al., 2001).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Morrison et al., 2001 source
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
In the paper
“According to Graeupl (2006), flight information and accommodation are the most searched topics for the consumers aged between 50 to 60 years olds, and most of them were not interested in package holidays.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not matchedcites Graeupl (2006)
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
- Not matched
In the paper
“Increasingly, ICTs enable travellers to access reliable and accurate information as well as to undertake reservations in a fraction of time, cost and inconvenience required by conventional methods (O'Connor, 1999).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites O'Connor, 1999 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
In the paper
“Many consumers rely on WOM to reduce the perceived risks and uncertainty before they make any purchases (Walker, 2001).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Walker, 2001 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“The ICT driven business processes re-engineering observed in the industry gradually generates a new paradigm-shift.This alters the structure of the entire industry and develops a whole range of opportunities and threats for all stakeholders.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INTRODUCTION
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. It may state two separate claims as one.
In the paper
“Leading global online travel agents, such as Expedia, Orbitz, Lastminute.com,Opodo and Travelocity, are mainly successful for their provision of a platform for one-stop shopping with significant improvement in usability and interaction design (Klein, 2002).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Klein, 2002 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
In the paper
“Not only ICTs empower consumers to identify, customise and purchase tourism products but they also support the globalisation of the industry by providing effective tools for suppliers to develop, manage and distribute their offerings worldwide (Buhalis, 1998).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INTRODUCTION
What the sources say
- Not checked — no full text of the sourcecites Buhalis, 1998 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
In the paper
“Weber and Roehl (1999) found that people purchasing travel products online are more likely to have been online for four years or more”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Weber and Roehl (1999) source
plaincorrelational- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
In the paper
“Technology therefore emerges as an”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
What the sources say
- Not checked — no full text of the sourcecites Buhalis, 2003
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
In the paper
“In recent years, children, however, also play a key role in the decision making process (Wang et al., 2004).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not matchedcites Wang et al., 2004
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
plaincorrelational- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
- Not matched
None of the sources cited for this claim could be matched to a paper in Crossref, so there is nothing to check it against.
In the paper
“A recommender system can support travellers in a complex decision-making process by identifying better customer requirements and by correlating those to other consumers and their preferences (Fesenmaier, Werthner, & Wöber, 2003, Ricci & Werthner, 2002, 2006).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not matchedcites Fesenmaier, Werthner, & Wöber, 2003
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
- Not matchedcites Ricci & Werthner, 2002, 2006
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
plainconditional- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
- Not matched
In the paper
“Although different recommendation technologies have been applied to eTourism, Rabanser and Ricci (2005) argued that the existence of different business models present application challenges.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Rabanser and Ricci (2005) source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
In the paper
“Buhalis (1998) stated that potential tourists have become more independent and sophisticated on using a wide range of tools to arrange for their trips.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Buhalis (1998) source
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
In the paper
“According to Snepenger, Meged, Snelling and Worrall (1990), the four major factors that influence information search in the tourism context are i) the composition of vacation groups, ii) the presence of families and friends at the destination, iii) prior visits to the destination, and iv) the degree of novelty associated with the destination.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Snepenger, Meged, Snelling and Worrall (1990) source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
In the paper
“Frew (2000) estimated that 665 refereed articles were published in the 20 years period 1980 through 1999.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INTRODUCTION
What the sources say
- Not checked — no full text of the sourcecites Frew (2000) source
hedged- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
In the paper
“Personality has been related to the selection of vacation destinations, the choice of leisure activities throughout the vacation, and other travel-related decisions (Mardrigal, 1995).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not matchedcites Mardrigal, 1995
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
plaincorrelational- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
- Not matched
In the paper
“A Virtual Travel Community (VTC) makes it easier for people to obtain information, maintain connections, develop relationships, and eventually make travel-related decisions (Stepchenkova, Mills, & Jiang, 2007).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Stepchenkova, Mills, & Jiang, 2007 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
In the paper
“Despite VTCs' large potential impact on the tourism industry, Preece (2000) stated that research on the topic is still at an infancy stage when comparing to other geographical and physical communities.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not matchedcites Preece (2000)
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
- Not matched
A claim is checked only against the cited paper’s full text, never its abstract, and none is available for its sources.
In the paper
“Previous research showed that tourists who searched on the Internet tended to spend more at their destinations as compared to those who consult other information sources (Bonn, Furr, & Susskind, 1998;Luo, Feng, & Cai, 2004).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
plaincorrelational- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
In the paper
“Travellers expect websites to be informative, interactive, and attractive (Chu, 2001).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
What the sources say
- Not checked — no full text of the sourcecites Chu, 2001 source
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“Nevertheless, these technologies need further customization before they can totally match with users' needs.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
plain- Asserted: passes — The authors put it forward as true.
- Checkable: fails — It may be too vague to check against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. It may be too vague to check against evidence. The paper’s conclusions may not depend on it.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“The technical complexity of modern systems based on ICTs demands that all aspects of the innovation chain integrate their efforts.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > Implications
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: fails — It may be too vague to check against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: fails — The paper may give no reason why it holds.
Probably not a substantial claim. It may be too vague to check against evidence. The paper’s conclusions may not depend on it. The paper may give no reason why it holds.
In the paper
“Lastly, Cunliffe (2000) emphasized a poor web design resulted in a loss of 50 percent of potential sales and the negative experience lead to a loss of 40 percent of potential repeated visits.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
What the sources say
- Not checked — no full text of the sourcecites Cunliffe (2000) source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
In the paper
“WiMAX promotes conformance and interoperability of the IEEE 802.16 standard and provides wireless data over a long distance (Patton, Aukerman & Shorter, 2005).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
What the sources say
- Not checked — no full text of the sourcecites Patton, Aukerman & Shorter, 2005
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
In the paper
“Staab and Werthner (2002) stated that interoperability is a major technical issue”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
What the sources say
- Not matchedcites Staab and Werthner (2002)
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
- Not matched
In the paper
“The Internet is changing the industry structure by altering barriers to entry, minimising switching costs, revolutionising distribution channels, facilitating price transparency and competition, whilst enhancing production efficiency (Kim, Nam, & Stimpert, 2004).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INDUSTRY AND BUSINESS FUNCTIONS
What the sources say
- Not checked — no full text of the sourcecites Kim, Nam, & Stimpert, 2004 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
In the paper
“Hashim, Murphy and Law (2007) consolidated 25 tourism and hospitality website studies from 1996 to 2006 on website quality and features analysis and generated 74 website features.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
What the sources say
- Not checked — no full text of the sourcecites Hashim, Murphy and Law (2007) source
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“The concentration and coherence required to achieve both significant technological development and market impact necessitate engagement of both the research and business communities to integrate the rapid co-evolution of technology, the market, social and administrative requirements.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > Implications
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: fails — It may be too vague to check against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: fails — The paper may give no reason why it holds.
Probably not a substantial claim. It may be too vague to check against evidence. The paper’s conclusions may not depend on it. The paper may give no reason why it holds.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“eLearning has been accepted as a means of increasing skills and knowledge, and is being integrated into their training strategy along with other methods of delivering training.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INDUSTRY AND BUSINESS FUNCTIONS
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“Despite the aforementioned benefits, hitherto the eTourism virtuality is still primitive.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > Implications
plain- Asserted: passes — The authors put it forward as true.
- Checkable: fails — It may be too vague to check against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: fails — The paper may give no reason why it holds.
Probably not a substantial claim. It may be too vague to check against evidence. The paper may give no reason why it holds.
In the paper
“mobile services now enable travellers to book hotel rooms and air-tickets, car rentals, retrieve information about transportation schedules, travel guides for destinations, and dining guides (Berger et al., 2003).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
What the sources say
- Not checked — no full text of the sourcecites Berger et al., 2003 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“Interoperability offers a realistic alternative to standardisation, as many of the initiatives to establish global standards in tourism have failed to be widely accepted.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
In the paper
“The four primary functions of LBS for the traveller are: (1) localization of persons, objects, and places, (2) routing between them, (3) search for objects in proximity such as restaurants, shops, hotels, or sights, and (4) information about travelling conditions, such as traffic-related data (Berger et al., 2003).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
What the sources say
- Not checked — no full text of the sourcecites Berger et al., 2003 source
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
A claim is checked only against the cited paper’s full text, never its abstract, and none is available for its sources.
In the paper
“Telepresence relies on how closely the computer-mediated experience simulates real-world interaction with a product and is determined by the extent to which interactivity is achieved (Fiore et al., 2005;Shih, 1998).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
What the sources say
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“This jeopardises the opportunities for tourism corporations to develop credible interfaces with other members of the value-chain, and thus, it prevents them from developing their virtuality further.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > Implications
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: fails — The paper may give no reason why it holds.
Probably not a substantial claim. The paper may give no reason why it holds. It may state two separate claims as one.
In the paper
“As a result, the Internet forces tourism organisations around the world to change their strategies dramatically (Buhalis & Zoge, 2007).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INDUSTRY AND BUSINESS FUNCTIONS
What the sources say
- Not checked — no full text of the sourcecites Buhalis & Zoge, 2007 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
In the paper
“Similarly, Maedche and Staab (2002;2003) showed that semantic web technologies can be used for tourism information systems to provide useful information on text and graphics, as well as generating a semantic description that is interpretable by machines.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
What the sources say
- Not matchedcites Maedche and Staab (2002;2003)
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
- Not matched
In the paper
“By using the Web and the Internet as marketing tools, tourism organizations also gained some distinct advantages in cost reduction, revenue growth, marketing research and database development, and customer retention (Morrison, Taylor, Morrison, & Morrison, 1999).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INDUSTRY AND BUSINESS FUNCTIONS
What the sources say
- Not checked — no full text of the sourcecites Morrison, Taylor, Morrison, & Morrison, 1999
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“Interacting with multimedia-enhanced websites can produce telepresence and allow people to “experience” products and destinations without actually visiting a place.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
In the paper
“Han and Mills (2006) stated that the current website design have nine themes that will affect the screen readers for the visual-impaired users.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
What the sources say
- Not matchedcites Han and Mills (2006)
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
- Not matched
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“eLearning is also widely utilised as an essential feature of training delivery, but the levels of its adoption in companies differ.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INDUSTRY AND BUSINESS FUNCTIONS
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
In the paper
“The web therefore introduced utter transparency in the marketplace (Buhalis, 2003).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INDUSTRY AND BUSINESS FUNCTIONS
What the sources say
- Not checked — no full text of the sourcecites Buhalis, 2003
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“This trend commoditized the tourism product and challenged differentiation strategies and branding.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INDUSTRY AND BUSINESS FUNCTIONS
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“Consumers are becoming incredibly powerful and are increasingly able to determine elements of their tourism products.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONCLUSIONS AND FUTURE RESEARCH
plaincorrelational- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: fails — The paper may give no reason why it holds.
Probably not a substantial claim. The paper may give no reason why it holds. It may state two separate claims as one.
The paper states this without a source or data behind it here, so there is nothing to check it against. The quote shows it is in the paper.
In the paper
“Increasingly ICTs are used to reengineer all business functions and processes towards supporting the organisation on its entirety rather than automating.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INDUSTRY AND BUSINESS FUNCTIONS
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: fails — The paper may give no reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. The paper may give no reason why it holds.
In the paper
“WiMAX is expected to offer the highest possible coverage, up to 30 miles (Odinma, Oborkale, & Kah, 2007) providing Internet broadband wireless access to entire destinations.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
What the sources say
- Not matchedcites Odinma, Oborkale, & Kah, 2007
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
hedged- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
- Not matched
In the paper
“Redesigning processes and eliminating repetitive tasks reduced labour costs and increased efficiency (Buhalis, 1998).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INDUSTRY AND BUSINESS FUNCTIONS
What the sources say
- Not checked — no full text of the sourcecites Buhalis, 1998 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“The technological revolution experienced through the development of the Internet has changed dramatically the market conditions for tourism organisations.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONCLUSIONS AND FUTURE RESEARCH
boosteddirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: fails — The paper may give no reason why it holds.
Probably not a substantial claim. The paper may give no reason why it holds.
In the paper
“the Web allows people from around the world to virtually interact with a destination through three-dimensional (3D) virtual tours (Cho & Fesenmaier, 2001).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
What the sources say
- Not checked — no full text of the sourcecites Cho & Fesenmaier, 2001
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
In the paper
“The Internet also enabled them to dynamically package their individualised products by combining different travel products (i.e.accommodation, transportation etc.) (Daniele & Frew, 2005).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INDUSTRY AND BUSINESS FUNCTIONS
What the sources say
- Not checked — no full text of the sourcecites Daniele & Frew, 2005 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
In the paper
“A major challenge for their wide adoption, however, is the language barriers (Chen & Hsu, 2000) that make the mobile information not providing the latest information due to delay in translation.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
What the sources say
- Not checked — no full text of the sourcecites Chen & Hsu, 2000 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“Always-on (when users are connected to the Internet constantly) connectivity creates great opportunities for interactivity at the destination and the provision of personalized, contextualized, and location based services (LBS).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: fails — The paper may give no reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. The paper may give no reason why it holds.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“To the degree that tourism organizations need to interact dynamically with partners to develop and deliver tourism products, interoperability will be critical for their ability to work efficiently with others.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
plainconditional- Asserted: passes — The authors put it forward as true.
- Checkable: fails — It may be too vague to check against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. It may be too vague to check against evidence. The paper’s conclusions may not depend on it.
In the paper
“Pricing became utterly transparent and hence the price that appeared in different distribution channels had to be coordinated to ensure price parity (O'Connor, 2003).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INDUSTRY AND BUSINESS FUNCTIONS
What the sources say
- Not matchedcites O'Connor, 2003
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
- Not matched
The paper states this without a source or data behind it here, so there is nothing to check it against. The quote shows it is in the paper.
In the paper
“Moreover, it is crucial for tourism practitioners to proactively incorporate ICTs into their efforts to improve service quality as ICTs enable organisations to dynamically differentiate and specialise their products and services.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INDUSTRY AND BUSINESS FUNCTIONS
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“A number of organisations fail to appreciate the benefits of co-opetition and co-destiny, when organisations collaborate with players that they would normally regard as competitors.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > Implications
plain- Asserted: passes — The authors put it forward as true.
- Checkable: fails — It may be too vague to check against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: fails — The paper may give no reason why it holds.
Probably not a substantial claim. It may be too vague to check against evidence. The paper’s conclusions may not depend on it. The paper may give no reason why it holds.
In the paper
“ICT developments have direct impacts on the competitiveness of enterprises they determine the two fundamental roots to competitive advantage, i.e. differentiation and cost advantage (Porter, 2001).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INDUSTRY AND BUSINESS FUNCTIONS
What the sources say
- Not checked — no full text of the sourcecites Porter, 2001
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“Interoperability enables partners to interact electronically with each other by the most convenient method and to deliver the right information at the right time to the right user at the right cost.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
The paper states this without a source or data behind it here, so there is nothing to check it against. The quote shows it is in the paper.
In the paper
“In a addition, Web 2.0 or Travel 2.0 providers such as Tripadvisor.com,IGOUGO.com and Wayn.com also enable consumers to interact and to offer peer to peer advice.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INDUSTRY AND BUSINESS FUNCTIONS
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
In the paper
“Assistive technologies such as voice browsers can provide certain assistance for these customers to access web information (Pühretmair, 2004).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
What the sources say
- Not checked — no full text of the sourcecites Pühretmair, 2004 source
plainconditional- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“They are also much more sophisticated and experienced and therefore are much more difficult to please.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONCLUSIONS AND FUTURE RESEARCH
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: fails — It may be too vague to check against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: fails — The paper may give no reason why it holds.
Probably not a substantial claim. It may be too vague to check against evidence. The paper’s conclusions may not depend on it. The paper may give no reason why it holds. It may state two separate claims as one.
In the paper
“O'Connor and Murphy (2004) reviewed recent research on information technology in the hospitality industry and revealed three broad research areas: the Internet's effects on distribution; on pricing; and on consumer interactions.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONCLUSIONS AND FUTURE RESEARCH
What the sources say
- Not checked — no full text of the sourcecites O'Connor and Murphy (2004) source
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“The Internet promotes the mass-customisation of tourism products as it supports the industry to target niche markets of significant size in different geographical locations.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INDUSTRY AND BUSINESS FUNCTIONS
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: fails — The paper may give no reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. The paper may give no reason why it holds.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“It is not expected to offer wide and omnipresent coverage like mobile networks do.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“These three themes represent the stakeholders in the demand, supply, and technologies.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONCLUSIONS AND FUTURE RESEARCH
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim.
What the paper did — it cites no source for this, so there is none to check. The quote shows it is in the paper.
In the paper
“Other limitations of this study are the adoption of an unsophisticated method for grouping the published articles”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONCLUSIONS AND FUTURE RESEARCH
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
The paper relies on this without support.
The more than 149 published articles identified by the database search are representative of the critical contributions to eTourism research.
“At the end of the database search, more than 149 published articles were determined to be relevant to this study as they had made a critical contribution to this area and they are analyzed in this paper.”
The paper relies on this without support.
People with disabilities and the elderly represent a growing market segment.
“The hospitality and tourism industries should be aware of the fact that people with disabilities and the elderly represent a growing market segment.”
The paper relies on this without support.
Tourism information needs an extensive representation of photos and graphics in order to provide a tangible image or experience to travel planners.
“Tourism information needs an extensive representation of photos and graphics in order to provide a tangible image or experience to travel planners.”
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
The cited source says what the claim attributes to it.
In the citing paper
“This developmental trajectory continued with the widespread adoption of social media (Sigala et al. 2012), and a move towards realizing mobile tourism in recognition of the high mobility of tourism information and of tourism consumers (Buhalis and Law 2008;Wang et al. 2012).”
From Smart tourism: foundations and developments (2015) · cites this paper as Buhalis and Law 2008
In the citing paper
“As a result, consumers demand highly personalised products that are related to their individual context (Buhalis and Law, 2008) and an effective way to communicate dynamically.”
From SoCoMo marketing for travel and tourism: Empowering co-creation of value (2015) · cites this paper as Buhalis and Law, 2008
In the citing paper
“Further opportunities will arrive with the increased introduction of 4G and 5G and extensive Wifi coverage, which will provide users with wireless broadband Internet access to entire destinations and the elimination of expensive data roaming charges (Buhalis and Law, 2008).”
From SoCoMo marketing for travel and tourism: Empowering co-creation of value (2015) · cites this paper as Buhalis and Law, 2008
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
Each contradiction between two passages listed here was confirmed by an independent check.
Rated minor: it would not touch a result — a value no result rests on, a p-value that stays on the same side of the significance level, or a conflict that is clerical, resolved elsewhere in the paper, or outside its own findings.
In the paper
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
“(Pechlaner et al., 2002, Main, 2002).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > References
“80. Main, H. (2001). The expansion of technology in small and medium hospitality enterprises with a focus on net technology.”
Rated minor: it would not touch a result — a value no result rests on, a p-value that stays on the same side of the significance level, or a conflict that is clerical, resolved elsewhere in the paper, or outside its own findings.
In the paper
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > References
“120. Raggam, K., & Almer, A. (2005). Acceptance of Geo-multimedia Applications in Austrian Tourism Organizations. In M. Sigala, L. Mich, & J. Murphy (Eds). Information and Communication Technologies in Tourism 2007, (pp. 163-174). New York: Springer- Verlag Wien.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > References
“136. Stepchenkova, S., Mills, J.E., & Jiang, H. (2007). Virtual Travel Communities: Self-Reported Experiences and Satisfaction. In M. Sigala, L. Mich, & J. Murphy (Eds). Information and communication technologies in tourism 2007, (pp. 163-174). New York: Springer-Verlag Wien.”
Rated minor: it would not touch a result — a value no result rests on, a p-value that stays on the same side of the significance level, or a conflict that is clerical, resolved elsewhere in the paper, or outside its own findings.
In the paper
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > References
“67. Kim, W.G., & Lee, H.Y. (2004). Comparison of Web Service Quality between Online Travel Agencies and Online Travel Suppliers. Journal of Travel & Tourism Marketing, 17(2/3), 105-116.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > References
“128. Shea, L., Enghagen, L., & Khullar, A. (2004). Internet Diffusion of an E-Complaint: A Content Analysis of Unsolicited Responses. Journal of Travel & Tourism Marketing, 17(2/3), 105-116.”
Rated minor: it would not touch a result — a value no result rests on, a p-value that stays on the same side of the significance level, or a conflict that is clerical, resolved elsewhere in the paper, or outside its own findings.
In the paper
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
“The Internet is already influencing the consumer behaviour in developing countries such as China enabling consumers to have much more choice (Li & Buhalis, 2006).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > References
“74. Li, L. & Buhalis, D. (2005). Predicting Internet Usage for Travel Bookings in China.”
Citations
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Cited by
Sorted by citations
Items 901–1,000 of 3,804
Torrent‐Sellens, J., Ficapal‐Cusí, P., Boada‐Grau, J., & Vigil‐Colet, A. (2015) · Current Issues in Tourism · doi:10.1080/13683500.2015.1029878 · Cited by 27
eTourism in China: A Review of the Chinese-Language Literature
Zhong, L., Leung, D., Law, R., & Wu, B. (2012) · Asia Pacific Journal of Tourism Research · doi:10.1080/10941665.2012.680974 · Cited by 27
“Buhalis and Law (2008)reviewed the published eTourism research in leading Englishlanguage journals over the past 20 years, and suggested that eTourism research can be discussed in terms of three main streams, namely (i) consumers and demand; (ii) industry and business functions; and (iii)…”
BackgroundMethodSelf-citationICT adoption and development: issues in rural accommodation
Reino, S., Frew, A. J., & Albacete‐Sáez, C. A. (2011) · Journal of Hospitality and Tourism Technology · doi:10.1108/17579881111112421 · Cited by 27
“ICT have revolutionised the entire tourism industry (Buhalis and Law, 2008), supporting the development of new business models, by building the bridge between different stakeholders.”
BackgroundInfluentialNeuts, B., Romão, J., Leeuwen, E. S. V., et al. (2013) · Tourism Economics · doi:10.5367/te.2013.0332 · Cited by 27
“Various recent studies (for example, Lin and Huang, 2006; Buhalis and Law, 2008; Aldebert et al, 2011; Chang and Caneday, 2011; Parra-López et al, 2011; Lo et al, 2011; Singala et al, 2011) have analysed the processes of diffusion and collection of information on the Internet, focusing, for…”
BackgroundTechnological aspects of public tourism communication in Italy
Baggio, R., Mottironi, C., & Corigliano, M. A. (2011) · Journal of Hospitality and Tourism Technology · doi:10.1108/17579881111154227 · Cited by 27
“In turn, scholarly research has often considered the conditions and the requirements needed for obtaining such good outcomes (Buhalis and Law, 2008).”
BackgroundInnovation policies for tourism
Hjalager, A. (2012) · International Journal of Tourism Policy · doi:10.1504/ijtp.2012.052565 · Cited by 27
Chen, Y., & Lin, Z. (2015) · Current Issues in Tourism · doi:10.1080/13683500.2015.1055714 · Cited by 29
“The choice of an e-tourism website is often seen as a ‘goal-directed’ behaviour: searching tourism-related information and conducting e-tourism transactions, such as travel and hotel booking (Buhalis & Law, 2008; Shang et al., 2005).”
BackgroundPlank, A. (2016) · Tourism Management · doi:10.1016/j.tourman.2016.02.013 · Cited by 27
Airport mobile internet an innovation
Martín-Domingo, L., & Martı́n, J. C. (2016) · Journal of Air Transport Management · doi:10.1016/j.jairtraman.2016.05.002 · Cited by 27
“(Buhalis and Law, (2008) classi fi ed the adoption of mobile Internet as a technological innovation and (Or fi la-Sintes et al., 2005) de fi ned technological innovation as “ the conversion of technological knowledge into new products, new services or new processes introduced in the market, as well as…”
BackgroundThe interplay between firms’ internal and external capabilities in exploration and exploitation
Zornoza, C. C., Boronat-Navarro, M., & Forés, B. (2018) · Management Decision · doi:10.1108/md-07-2016-0502 · Cited by 27
Consumer motivation and behaviour when selecting a wellness holiday destination
Aleksijevits, K. (2019) · International Journal of Spa and Wellness · doi:10.1080/24721735.2020.1771017 · Cited by 27
Kumar, R. R. (2012) · African J of Economic and Sustainable Development · doi:10.1504/ajesd.2012.049288 · Cited by 27
Peceny, U. S., & Ilijaš, T. (2021) · doi:10.18690/978-961-286-515-3.1 · Cited by 26
Online Marketing Strategy and Market Segmentation in the Spanish Rural Accommodation Sector
Peña, A. I. P., Jamilena, D. M. F., Molina, M. Á. R., & Pino, J. M. R. (2014) · Journal of Travel Research · doi:10.1177/0047287514546224 · Cited by 26
“The Internet has much to offer RAEs in terms of promoting their respective service/product offers, yet although the online medium enables firms to convey large volumes of information, the user’s ability to process that information is limited (Lee and Lee 2004; Yacouel and Fleischer 2012).”
BackgroundInfluentialRelevance of the features regarding the performance of booking websites
Foriş, D., Tecău, A. S., Hartescu, M., & Foriş, T. (2019) · Tourism Economics · doi:10.1177/1354816619845790 · Cited by 29
“Efficiency, effectiveness, and customer satisfaction determine the levels of use of such a technology platform and therefore generate performance (Buhalis and Law, 2008; Ip et al., 2010).”
BackgroundTechnological mediation in the future of experiential tourism
Urquhart, E. (2019) · Journal of Tourism Futures · doi:10.1108/jtf-04-2019-0033 · Cited by 26
Abad, C. J. P. (2019) · Applied Sciences · doi:10.3390/app9204420 · Cited by 25
Hua, N., Huang, A., Medeiros, M., et al. (2020) · International Journal of Contemporary Hospitality Management · doi:10.1108/ijchm-09-2019-0753 · Cited by 26
Variety, Smart Specialization and Tourism Competitiveness
Romão, J. (2020) · Sustainability · doi:10.3390/su12145765 · Cited by 35
Hosseini, A., Pourahmad, A., Ayashi, A., Tzeng, G.-H., Banaitis, A., & Pourahmad, A. (2021) · Journal of Multi-Criteria Decision Analysis · doi:10.1002/mcda.1746 · Cited by 25
Arıca, R., Çakır, O., & Sesliokuyucu, O. S. (2021) · Journal of Hospitality and Tourism Insights · doi:10.1108/jhti-06-2021-0134 · Cited by 26
Liu, Y., Köseoğlu, M. A., Wong, A. K. F., & Kim, S. (2022) · Journal of Hospitality and Tourism Management · doi:10.1016/j.jhtm.2022.10.007 · Cited by 26
Kim, H., Yoon, J., & Nicolau, J. L. (2023) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2023.103478 · Cited by 26
Angamuthu, S., & Trojovský, P. (2023) · PeerJ Computer Science · doi:10.7717/peerj-cs.1497 · Cited by 26
“For example, travelers arrange their trips in advance, decide where to go, and then plan and book hotels and attractions ( Buhalis & Law, 2008 ; Litvin, Goldsmith & Pan, 2008 ).”
BackgroundExploring the Nexus Between ICT, Remittances and Economic Growth: A Study of Vietnam
Kumar, R. R., & Vu, H. T. T. (2014) · Southeast Asian Economies · doi:10.1355/ae31-1g · Cited by 25
“…1986, 1990; Katz 2009; Minghetti and Buhalis 2010) by lowering the cost of production, streamlining supply chain processes, providing access to information (therefore aiding consumers with decision-making) and providing quality products at competitive prices (Porter 2001; Buhalis and Law 2008 .”
BackgroundChiappa, G. D., Alarcón‐del‐Amo, M., & Lorenzo‐Romero, C. (2015) · Journal of Hospitality Marketing & Management · doi:10.1080/19368623.2014.1001933 · Cited by 26
“On the one hand, the Internet is now considered to be a major distribution channel for hotel rooms and hotels use it to communicate directly with consumers regarding web-only rates (Buhalis & Law, 2008).”
BackgroundInfluentialCan Marine Wildlife Tourism Provide an “Edutaining” Experience?
Pratt, S., & Suntikul, W. (2015) · Journal of Travel & Tourism Marketing · doi:10.1080/10548408.2015.1069778 · Cited by 26
“Wildlife tourism can be an ideal vehicle for the exploration of personal interests for both personal and professional development – in other words “edutainment” (Buhalis & Law, 2008).”
BackgroundUsing a systemic approach to assess Internet marketing communication within hospitality industry
Semerádová, T., & Vávrová, J. (2016) · Tourism Management Perspectives · doi:10.1016/j.tmp.2016.09.007 · Cited by 31
Does managerial efficiency relate to customer satisfaction? The case of Parisian boutique hotels
Zaman, M., Botti, L., & Vo‐Thanh, T. (2016) · International Journal of Culture Tourism and Hospitality Research · doi:10.1108/ijcthr-08-2015-0095 · Cited by 26
Internet tradition and tourism development: A causality analysis on BRI listed economies
Rehman, O. U., Liu, X., Rauf, A., et al. (2019) · Tourism Economics · doi:10.1177/1354816619846251 · Cited by 26
“To distinguish the significant changes made in ICT sector regarding tourism promotion, researchers like Navı´o-Marco et al. (2018) re-examine the Buhalis and Law (2008) work after 10 years about consumer demand dimensions, ICT role, industry function, and their respective implications.”
BackgroundAn application of the virtual reality 360° concept to the Great Zimbabwe monument
Njerekai, C. (2019) · Journal of Heritage Tourism · doi:10.1080/1743873x.2019.1696808 · Cited by 26
Knowledge Management in Tourism: Policy and Governance Applications
De Silva, J. A. M., Fayos Solá, E., & Jafari, J. (2012) · Bridging tourism theory and practice · doi:10.1108/s2042-1443(2012)4 · Cited by 28
Innovative Issues and Approaches in Social Sciences
(2020) · Innovative Issues and Approaches in Social Sciences · doi:10.12959/issn.1855-0541.iiass · Cited by 26
Elshaer, I. A., Alyahya, M. A., Azazz, A. M. S., Ali, M. A. S., Fathy, E. A., Fouad, A. M., Soliman, S. A. E. M., & Fayyad, S. (2024) · Information · doi:10.3390/info15100598 · Cited by 26
Ma, C., Somrak, T., Manajit, S., et al. (2024) · International Journal of Tourism Research · doi:10.1002/jtr.2759 · Cited by 25
Sosyal Medyanın Turizm ve Turist Tercihlerine Etkisi: Kars-Doğu Ekspresi Örneği
Doğan, M., Pekiner, A. B., & Karaca, E. (2018) · Seyahat ve Otel İşletmeciliği Dergisi · doi:10.24010/soid.443504 · Cited by 25
Heere, B., Wear, H. T., Jones, A. L., et al. (2019) · Journal of Sport Management · doi:10.1123/jsm.2018-0101 · Cited by 25
“In particular, scholars have extensively examined the impact that websites and social media have had on this information search (Buhalis & Law, 2008; Li, Pan, Zhang, & Smith, 2009).”
Ivanova, M. G. (2019) · Emerald Group Publishing Limited eBooks · doi:10.1108/978-1-78756-687-320191011 · Cited by 25
The Routledge Handbook of Destination Marketing
Gowreesunkar, V. G., Séraphin, H., & Morrison, A. M. (2018) · Routledge eBooks · doi:10.4324/9781315101163 · Cited by 26
Origins, evolution and themes of scholarly hospitality sources: 1960–2019
Köseoğlu, M. A., Mehraliyev, F., Aladag, O. F., & King, B. E. M. (2020) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2020.102817 · Cited by 25
Xue, L.-L., Shen, C.-C., Morrison, A. M., & Kuo, L.-W. (2021) · Sustainability · doi:10.3390/su13052781 · Cited by 26
Afren, S. (2024) · World Journal of Advanced Research and Reviews · doi:10.30574/wjarr.2024.21.1.2668 · Cited by 25
“Research endeavors in this sphere are instrumental in furnishing professionals and scholars with valuable insights to refine marketing strategies and stay current with evolving industry dynamics (Buhalis& Law, 2008).”
BackgroundInfluentialKumar, R. R., & Kumar, R. D. (2013) · Global Business and Economics Review · doi:10.1504/gber.2013.056648 · Cited by 25
Conceptual mindsets and heuristics in credibility evaluation of e-Word of Mouth in tourism
Llamero, L. L. (2014) · Online Information Review · doi:10.1108/oir-06-2014-0128 · Cited by 29
Inversini, A., Cantoni, L., & Pietro, M. D. (2014) · Journal of Travel & Tourism Marketing · doi:10.1080/10548408.2014.883949 · Cited by 25
“In the present information ‐ overload era (e.g., Inversini et al., 2009), the most successful players are those continuously providing high quality information and identifying customers ’ needs (Buhalis & Law, 2008; Choi, Lehto, & Oleary, 2007).”
BackgroundPietro, L. D., & Pantano, E. (2013) · Journal of Direct Data and Digital Marketing Practice · doi:10.1057/dddmp.2013.33 · Cited by 24
The moderating effect of culture on overall perceived value in the online purchasing process
Sabiote, C. M., Frías, D. M., & García, J. A. C. (2012) · Service Business · doi:10.1007/s11628-012-0146-x · Cited by 26
A Case Study and Analysis of E-Tourism Curriculum Development
Elliot, S., & Joppe, M. (2009) · Journal of Teaching in Travel & Tourism · doi:10.1080/15313220903379299 · Cited by 25
“The authors believed that those organizations that can respond efficiently and effectively to the constant innovation in applications of hardware, software, and network development would outperform competitors and maintain long-term prosperity (Buhalis & Law, 2008).”
BackgroundInfluentialOnline Competitive Information Space for Hotels: An Information Search Perspective
Xiang, Z., & Law, R. (2012) · Journal of Hospitality Marketing & Management · doi:10.1080/19368623.2012.671563 · Cited by 25
“…the current study: first, as the industry experiences the fast-paced changes driven by Internet technologies, it is imperative for hotels to gain a better view of the “big picture” of the new environment (Buhalis & Law, 2008; Dev & Olsen, 2000; O’Connor & Frew, 2002; Werthner & Klein, 1999).”
BackgroundSelf-citationDetermining factors of mountain destination innovativeness
Kuščer, K. (2013) · Journal Of Vacation Marketing · doi:10.1177/1356766712461404 · Cited by 25
“Technology influences the entire process of destination product development, which has to embrace changes and need for innovation (Buhalis and Law, 2008).”
BackgroundCommunication and branding on national tourism websites
Fernández-Cavia, J., & Castro, D. (2015) · Cuadernos info · doi:10.7764/cdi.37.682 · Cited by 25
The Impact of Technology-Mediated Consumption on Identity: The case of Airbnb
Festila, M., & Müller, S. D. (2017) · Proceedings of the ... Annual Hawaii International Conference on System Sciences/Proceedings of the Annual Hawaii International Conference on System Sciences · doi:10.24251/hicss.2017.007 · Cited by 25
The Impact of Travel 2.0 on Travelers Booking and Reservation Behaviors
Elçi, A., Abubakar, A. M., İlkan, M., Eluwole, K. K., & Lasisi, T. T. (2017) · Business Perspectives and Research · doi:10.1177/2278533717692909 · Cited by 25
“Buhalis and Law (2008) stated that hypermedia and the Internet have become the indispensable channel for individuals seeking to use travel information, thus posing a question regarding how this information may affect global tourist reservation, booking, and purchase behaviors.”
BackgroundGomes, E. L., Gândara, J. M. G., & Baidal, J. A. I. (2017) · Revista Brasileira de Pesquisa em Turismo · doi:10.7784/rbtur.v11i3.1318 · Cited by 37
“Using ICTs for their own dissemination and management, destinations are consolidating and becoming well-known, a fact that follows the evolution of information exchange technology (Buhalis & Law, 2008; Thomaz, Biz & Gândara, 2013).”
BackgroundInfluentialBernabéu, M. A. C., Mazón, J.-N., & Sánchez, D. G. (2018) · Investigaciones Turísticas · doi:10.14198/inturi2018.15.03 · Cited by 38
Implications of modern technology development for the tourism sector of the Republic of Serbia
Ilić, I., & Nikolić, A. (2018) · Ekonomika · doi:10.5937/ekonomika1801037i · Cited by 25
Lee, C., Shi, J., Zhang, H., & Wen, H. (2023) · Kybernetes · doi:10.1108/k-08-2023-1574 · Cited by 24
Antecedents of Travellers’ Satisfaction and Purchase Intention from Social Commerce Websites
Filieri, R., McLeay, F., & Tsui, B. (2017) · Springer eBooks · doi:10.1007/978-3-319-51168-9_37 · Cited by 24
Orru, K., Kask, S., & Nordlund, A. M. (2018) · Journal of Ecotourism · doi:10.1080/14724049.2018.1526290 · Cited by 24
“For these people, the virtual reality experience may indeed create an independent and self-important tourist experience as defined by Buhalis and Law (2008).”
BackgroundPato, M. L., & Duque, A. S. (2021) · Sustainability · doi:10.3390/su13168849 · Cited by 24
“Indeed, it is widely accepted that the internet can serve as an effective marketing tool in tourism [40].”
BackgroundInvestigating Social Media Marketing in the Hospitality Industry: Facebook and European Hotels
Minazzi, R., & Lagrosen, S. O. (2013) · Springer eBooks · doi:10.1007/978-3-319-03973-2_11 · Cited by 25
Scale development of perceived eTrust in the hotel industry: The perspective of Internet users
Wang, L., Law, R., Hung, K., & Guillet, B. D. (2014) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2014.08.005 · Cited by 26
Self-citationXiang, Z., Pan, B., Law, R., & Fesenmaier, D. R. (2010) · Journal of Travel & Tourism Marketing · doi:10.1080/10548408.2010.519672 · Cited by 25
“On the Internet, tourism organizations employ a variety of techniques and tools to communicate and engage online travelers (Buhalis & Law, 2008; Buhalis & Licata, 2002; Wang & Fesenmaier, 2006).”
BackgroundInfluentialSelf-citationDeveloping a new service for the digital traveler satisfaction: The Smart Tourist App
Palumbo, F. (2015) · The International Journal of Digital Accounting Research · doi:10.4192/1577-8517-v15_2 · Cited by 24
Influence des recommandations d'internautes: le rôle de la présence sociale et de l'expertise
Ardelet, C., & Brial, B. (2011) · Recherche et Applications en Marketing (French Edition) · doi:10.1177/076737011102600303 · Cited by 24
Leung, R., Rong, J., Li, G., & Law, R. (2012) · Journal of Hospitality Marketing & Management · doi:10.1080/19368623.2013.723995 · Cited by 24
“Users want clearly written travel-related information in conjunction with graphical illustrations (Buhalis & Law, 2008; Hanna, 1997; Morkes & Nielsen, 1997).”
BackgroundSelf-citationPerceptions of service cannibalisation: The moderating effect of the type of travel agency
Díaz, E., Martín‐Consuegra, D., & Talaya, Á. E. (2014) · Tourism Management · doi:10.1016/j.tourman.2014.12.004 · Cited by 24
Economic effects of advertising expenditures – a Swedish destination study of international tourists
Kronenberg, K., Fuchs, M., Salman, K., Lexhagen, M., & Höpken, W. (2015) · Scandinavian Journal of Hospitality and Tourism · doi:10.1080/15022250.2015.1101013 · Cited by 24
“Thus, according to the literature (Buhalis & Law, 2008; Law et al., 2014; Li & Petrick, 2008), an increasing share of consumers seem to utilise the Google search engine for satisfying own information needs regarding Åre.”
BackgroundKoo, C., Chung, N., Kim, D. J., & Hlee, S. (2016) · International Journal of Tourism Cities · doi:10.1108/ijtc-04-2015-0009 · Cited by 24
Coping with reintermediation: the case of SMHEs
Çetin, G., Çifçi, M. A., Dinçer, F. İ., et al. (2016) · Information Technology & Tourism · doi:10.1007/s40558-016-0063-2 · Cited by 24
“The internet has facilitated growth of various new OTA models (e.g. opaque, merchant, auction) and merging of transaction and interaction (Buhalis and Law 2008).”
BackgroundAnalyzing Big Data through the lens of customer knowledge management
Vecchio, P. D., Secundo, G., & Passıante, G. (2018) · Kybernetes · doi:10.1108/k-07-2017-0273 · Cited by 27
“…as a geographic area consisting of a set of resources and attractions that is visited by tourists (IGI Global Dictionary, 2017), tourism destinations are called to manage challenges associated with the adoption of digital technologies (Buhalis, 2006; Buhalis and Law, 2008; Fuchs et al., 2010;).”
BackgroundInfluentialSantana, A. A., Gil, S. M., & Chirino, J. B. (2018) · International Journal of Tourism Research · doi:10.1002/jtr.2210 · Cited by 24
Dynamics of digital tourism’s consumers in the EU
Ruiz-Gómez, L. M., Navío-Marco, J., & Rodríguez-Hevía, L. F. (2018) · Information Technology & Tourism · doi:10.1007/s40558-018-0124-9 · Cited by 24
“…are changing the structure of the tourism industry, altering the entry barriers, facilitating price transparency and competition, revolutionising the distribution channels, optimising cost and improving production efficiency (Kim et al. 2004; Buhalis and O’Connor 2005; Buhalis and Law 2008).”
BackgroundMobile Technologies Effects on Travel Behaviours and Experiences: A Preliminary Analysis
Minazzi, R., & Mauri, A. G. (2014) · Springer eBooks · doi:10.1007/978-3-319-14343-9_37 · Cited by 27
Biometric solutions for today's travel security problems
Morosan, C. V. (2012) · Journal of Hospitality and Tourism Technology · doi:10.1108/17579881211264477 · Cited by 25
Wu, C. H., Li, H.-J., & Chiu, C.-W. (2014) · Tourism Economics · doi:10.5367/te.2013.0326 · Cited by 24
“The Internet has become an important channel for consumers searching for travel information or planning trips (Law and Leung, 2000; Buhalis and Law, 2008; Law et al, 2008).”
BackgroundTourism and Postdisciplinarity: Back to the Future?
Coles, T., Hall, C. M., & DUVAL, D. T. (2016) · Tourism Analysis · doi:10.3727/108354216x14679788636113 · Cited by 24
Analiza podatkov o prometnih tokovih in mobilnosti
Žagar, A. P., Hočevar, T., & Curk, T. (2021) · doi:10.18690/978-961-286-515-3.8 · Cited by 23
Sangkaew, N., Nanthaamornphong, A., & Phucharoen, C. (2023) · Journal of Quality Assurance in Hospitality & Tourism · doi:10.1080/1528008x.2023.2247159 · Cited by 14
“To address the foregoing limitations, researchers have increasingly relied on user-generated online reviews, which offer a more extensive and diverse range of samples than questionnaires while reducing the limitations of opinion expression (Buhalis & Law, 2008).”
Smartphone Adoption amongst Chinese Youth during Leisure-based Tourism: Challenges and Opportunities
O’Regan, M., & Chang, H. (2015) · Journal of China Tourism Research · doi:10.1080/19388160.2015.1077181 · Cited by 23
“Information and communications technology (ICT) has become a significant transforming element in a rapidly moving, global, and competitive tourism marketplace (Buhalis & Law, 2008).”
BackgroundRedesigning In-Flight Service with Service Blueprint Based on Text Analysis
Nam, S., Ha, C., & Lee, H. C. (2018) · Sustainability · doi:10.3390/su10124492 · Cited by 23
Evaluating the information systems integration maturity level of travel agencies
Ozturan, M., Mutlutürk, M., Çeken, B., & Sarı, B. (2019) · Information Technology & Tourism · doi:10.1007/s40558-018-0138-3 · Cited by 13
Modeling social sustainability: analysis of hospitality e-distributors
Türker, D., & Özdemir, G. (2019) · Sustainability Accounting Management and Policy Journal · doi:10.1108/sampj-02-2019-0035 · Cited by 26
Martins, C., Carneiro, M. J. A., & Pacheco, O. M. D. R. (2020) · Industrial Management & Data Systems · doi:10.1108/imds-11-2019-0598 · Cited by 23
The nexus between information and consumer confusion: information provider vs information recipient
Dharmasena, T., & Jayathilaka, R. (2020) · Tourism Review · doi:10.1108/tr-06-2019-0252 · Cited by 25
Use of a winery’s website for wine tourism development: Rioja region
Navarro, M. M., & Iglesias, M. P. (2021) · International Journal of Wine Business Research · doi:10.1108/ijwbr-03-2020-0008 · Cited by 23
A user-generated content analysis on the quality of restaurants using the TOURQUAL model
Mondo, T. S., Perinotto, A. R. C., & de Souza-Neto, V. R. (2022) · Journal of Global Business Insights · doi:10.5038/2640-6489.7.1.1172 · Cited by 26
“Also, managers might solve problems that resulted from service failures (Ekiz, 2019) and improve their products or services (Ayeh et al., 2013; Buhalis & Law, 2008; Lapolli & Gauthier, 2008; Lu & Stepchenkova, 2015).”
BackgroundTechnology Application in the Chinese Tourism Industry
Musa, M. A., Rahman, P., Kang, Z., et al. (2022) · Springer eBooks · doi:10.1007/978-981-16-5461-9_13 · Cited by 23
Technology in Tourism Marketing
Uğurlu, K. (2022) · Springer eBooks · doi:10.1007/978-981-16-2210-6_4 · Cited by 23
Developing a framework for designing an Events Management Training Simulation (EMTS)
Fotiadis, A., & Σιγάλα, Μ. (2015) · Journal of Hospitality Leisure Sport & Tourism Education · doi:10.1016/j.jhlste.2015.03.001 · Cited by 23
The Strategic Management Process and the Innovative Capacity of the Spanish Hotel Industry
Martínez-López, A. M., & Sánchez, A. V. (2013) · Journal of Hospitality Marketing & Management · doi:10.1080/19368623.2011.653050 · Cited by 23
Assessing structure in American online purchase of travel products
Park, S., Wang, D., & Fesenmaier, D. R. (2011) · Anatolia · doi:10.1080/13032917.2011.634918 · Cited by 23
“The Internet has reshaped many facets of travel, including information search and planning (Mills & Law, 2004; Xiang et al., 2008) as well as the purchase of travel-related products (Buhalis & Law, 2008; Werthner & Klein, 1999).”
BackgroundTsang, N. K. F., Chan, G. K. Y., & Ho, K. K. F. (2011) · Journal of Travel & Tourism Marketing · doi:10.1080/10548408.2011.611741 · Cited by 23
“Although the influence of the Internet is constantly emphasized in the literature (see, e.g., Buhalis & Law, 2008; Heung, 2003; Mills & Law, 2005; Peterson & Merino, 2003), Hong Kong outbound travelers only ranked it as the fourth most influential source in the survey.”
BackgroundOnline Comparison Shopping Behavior of Travel Consumers
Chatterjee, P., & Wang, Y. (2012) · Journal of Quality Assurance in Hospitality & Tourism · doi:10.1080/1528008x.2012.643185 · Cited by 23
“Impact of Website Category on Online Travel Purchase Since the 1980s, the implementation of Information Communication Technologies (ICTs) dramatically changed the tourism industry (Buhalis & Law, 2008).”
BackgroundObtaining the Efficiency of Tourism Destination Website Based on Data Envelopment Analysis
Alzua-Sorzabal, A., Zurutuza, M., Rebón, F., et al. (2015) · Procedia - Social and Behavioral Sciences · doi:10.1016/j.sbspro.2015.01.1174 · Cited by 23
An Investigation of Gen-Y's Online Hotel Information Search: The Case of Hong Kong
Sun, S., Fong, L. H. N., Law, R., & Luk, C. (2015) · Asia Pacific Journal of Tourism Research · doi:10.1080/10941665.2015.1062405 · Cited by 26
“The Internet has indeed attracted an increasing number of potential travelers to search for tourism-related information and make purchase decisions (Buhalis & Law, 2008; Cheung & Law, 2009; Ip, Lee, & Law, 2010; Lo, Cheung, & Law, 2002; Xiang & Gretzel, 2010).”
BackgroundSelf-citationPotentialities of Web 2.0 and new challenges for destinations: insights from Italy
Fortezza, F., & Pencarelli, T. (2015) · Anatolia · doi:10.1080/13032917.2015.1040813 · Cited by 23
“This also applies to tourism (Buhalis & Law, 2008; Buhalis & Spada, 2000; Xiang & Gretzel, 2010), first with a new category of digital players (e.g. websites for booking, websites for writing and reading reviews by other tourists, websites for sharing) that support more and more skilled and…”
BackgroundSaravanan, P. S., & Ramakrishnan, B. S. (2016) · Information Technology & Tourism · doi:10.1007/s40558-016-0056-1 · Cited by 23
“This allows users to be more selective in their choice of apps (Buhalis and Law, 2008).”
BackgroundInnovation in Tourism Destinations
Maráková, V., & Medveďová, M. (2016) · Forum Scientiae Oeconomia · Cited by 23
Do Local Residents and Visitors Express the Same Sentiments on Destinations Through Social Media?
Jabreel, M., Moreno, A., & Huertas, A. (2017) · Springer eBooks · doi:10.1007/978-3-319-51168-9_47 · Cited by 23
Metadata
- Authors
- Buhalis, D., & Law, R.
- Affiliations
- Bournemouth University (GB)
- Hong Kong Polytechnic University (HK)
- Corresponding author
- Buhalis, Dimitrios
- Venue
- Tourism Management
- Publisher
- Elsevier BV
- Published
- 2008-08
- Volume
- 29
- Issue
- 4
- Pages
- 609-623
- ISSN
- 0261-5177 (ISSN-L)
- OpenAlex
- W2041711461
- Semantic Scholar
- 862fb90d5a788335f20fd03bb76be7e143aca153
- Cited by
- 3,823
- References
- 203
- Citations by year
- 2026: 240 · 2025: 238 · 2024: 268 · 2023: 213 · 2022: 257 · 2021: 320 · 2020: 333 · 2019: 268 · 2018: 221 · 2017: 257 · 2016: 245 · 2015: 235 · 2014: 193 · 2013: 185 · 2012: 141
- FWCI
- 235.80
- Type
- journal article
- Language
- en
- Open access
- Locations
- Tourism Management (publishedVersion)
- Bournemouth University Research Online (Bournemouth University) (submittedVersion)
- PolyU Institutional Research Archive (Hong Kong Polytechnic University) (submittedVersion)
- Memoria digital de Canarias (Universidad de Las Palmas de Gran Canaria) (submittedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Tourism, Leisure and Hospitality Management › Diverse Aspects of Tourism Research
- Social Sciences › Business, Management and Accounting › Marketing › Digital Marketing and Social Media
- Social Sciences › Business, Management and Accounting › Tourism, Leisure and Hospitality Management › Hospitality and Tourism Education
- Keywords
- eTourism, information technology in tourism, tourism industry structure, research trends
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