The DOI matches its Crossref record; 173 of the 203 references it cites were found in a registry or an index; 3 of the 85 sources its claims cite were checked for support.
Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research
Open accessOverview
AI snapshot
Written from the paper’s full text.
TL;DR
This review synthesizes two decades of eTourism research and argues that ICTs have transformed tourism demand, supply, and industry structure. It identifies consumer-centric technologies as the likely future focus and calls for broader, more empirical research.
Key findings
- The review analyzed more than 149 relevant publications and organized the field around three main axes: consumers and demand, technological innovation, and industry/business functions.
- Cited bibliometric evidence includes Frew’s estimate of 665 refereed articles from 1980–1999, and Leung and Law’s finding of 4,140 papers in six leading hospitality/tourism journals from 1986–2005, of which 195 focused on ICTs, 66 appeared in Cornell Quarterly and only 5 in Annals of Tourism Research; among the 195, 137 (70.26%) had at least one author affiliated with a North American institution.
- The Internet changed consumer behavior through direct information search, online booking, price comparison and transparency, dynamic packaging, virtual travel communities/Web 2.0, and electronic complaints/word-of-mouth; barriers include payment security, privacy, lack of personal service, inexperience, and time.
- Technological and industry themes include interoperability/ontologies, multimedia/3D/telepresence, mobile/wireless/WiMAX/location-based services, website usability/accessibility, and ambient intelligence; the Internet alters competitive forces, distribution, disintermediation, branding, and pricing.
Methods
- Literature review of eTourism publications over 20 years, searching ScienceDirect, EBSCOHost’s tourism and hospitality index, and Google Scholar between April 2007 and January 2008 using keyword combinations, plus key references from mainstream journals and ENTER proceedings.
- More than 149 relevant articles were selected and analyzed, then grouped thematically into demand, technology, and industry dimensions, with implications and future research directions.
Limitations
- Stated: the review predominantly includes publications from tourism publication channels; it uses an unsophisticated method for grouping articles; it lacks empirical data from industry practitioners and academic researchers on the applicability and implications of the reviewed work; future studies should extend the publication period and analyze findings progressively.
- Evident from the text: the paper is a narrative/thematic synthesis rather than a systematic quantitative meta-analysis or primary empirical study, and the cited bibliometric data note a North American affiliation skew that may limit generalizability.
Model-written summary. Check it against the paper before relying on it.
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Verification
Claims the paper makes
55 No full text of the sources · 25 Own interpretation · 15 Sources not found · 8 No basis given · 3 Own method · 3 Own result · 2 Supported so far · 2 Not checked yet · 1 Partly supported · accuracy not yet measured
A result the paper reports from its own data — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“Among the 195 papers analyzed in that study, 137 papers (70.26%) had at least one author who was affiliated with North American institutes.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONCLUSIONS AND FUTURE RESEARCH
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
The paper states this without a source or data behind it here, so there is nothing to check it against. The quote shows it is in the paper.
In the paper
“Three main themes are identified as the main axes of eTourism research, namely: Consumers and demand dimensions, Technological Innovation and Industry functions.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONCLUSIONS AND FUTURE RESEARCH
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
The paper states this without a source or data behind it here, so there is nothing to check it against. The quote shows it is in the paper.
In the paper
“as the main axes of eTourism research, namely: Consumers and demand dimensions, Technological Innovation and Industry functions.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONCLUSIONS AND FUTURE RESEARCH
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
A claim is checked only against the cited paper’s full text, never its abstract, and none is available for its sources.
In the paper
“VTCs, however, may be at risk of losing members if their members are not satisfied with the content, design, security policies, and repercussions for non-compliance with community rules (Allison et al., 2005;Wang et al., 2002).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
hedgedconditional- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
In the paper
“Oorni and Klein (2003), however, found that low cost airlines have high online booking ratios because they offer simple products and are pursuing a direct sales strategy.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Oorni and Klein (2003) source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
In the paper
“In addition, satisfaction online has a positive impact on loyalty both to the organisational programmes and their website (Anderson & Srinivansan, 2003).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Anderson & Srinivansan, 2003 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
In the paper
“Research findings have shown privacy issues also play a significant role in inhibiting purchase of travel-related products online (Kolsaker, Lee-Kelley, & Choy, 2004).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Kolsaker, Lee-Kelley, & Choy, 2004 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
In the paper
“Electronic Word-Of-Mouth (WOM) is a useful tool to disseminate complaints about brands via websites, chat rooms and consumer forums (Gelb & Sundaram, 2002).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Gelb & Sundaram, 2002 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
In the paper
“The Internet has changed tourism consumer behaviour dramatically (Mills & Law, 2004).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not matchedcites Mills & Law, 2004
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
boosteddirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
- Not matched
In the paper
“At present, there is a large increase in the number of customers who make reservations directly from hotel websites (Jeong et al., 2003).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Jeong et al., 2003 source
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
- Probably not a substantial claim. 68
- It may state two separate claims as one. 47
The sources with a verdict support this claim; the rest weren’t checked yet, have no full text we could read, or their verdicts aren’t rated yet.
In the paper
“Prior research shows that search costs decrease in electronic markets due to diminishing cost of data exchange.This, in turn, enables consumers to find offers that meet their needs and tastes (Bakos, 1997(Bakos, , 1998)).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Bakos, 1997 source
- Supportedcites Bakos, 1998 source
The Search section states that electronic marketplaces lower buyers’ costs of obtaining price and product information and sellers’ costs of communicating it. It also says lower search costs help buyers identify products that better match their needs, supporting the citing sentence’s account of lower-cost information exchange. (LLM, conf=0.88)
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
The cited sources support only part of this claim — read each source’s verdict below.
In the paper
“Research found substantial price dispersion for domestic airline tickets offered by online travel agents in the US where the average price was lower than traditional travel agents (Brynjolfsson & Smith, 2000;Clemons et al., 2002).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Brynjolfsson & Smith, 2000 source
- Partly supportedcites Clemons et al., 2002 sourceExperimental — accuracy not yet measured
The Abstract and Introduction report substantial price dispersion among online travel agents, and the study’s ticket requests were for travel entirely within the U.S. (data notes). The Introduction says requests were drawn from a traditional agent’s travel patterns, but the cited passages compare prices among online agents, not their average price with traditional agents. (LLM, conf=0.87)
plaincorrelational- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
The sources with a verdict support this claim; the rest weren’t checked yet, have no full text we could read, or their verdicts aren’t rated yet.
In the paper
“Prior research shows that search costs decrease in electronic markets due to diminishing cost of data exchange.This, in turn, enables consumers to find offers that meet their needs and tastes (Bakos, 1997(Bakos, , 1998)).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Bakos, 1997 source
- Supportedcites Bakos, 1998 source
The Search section says electronic marketplaces lower buyers’ costs of obtaining information about sellers’ prices and product features. It adds that lower search costs help buyers identify and purchase products that better match their needs. (LLM, conf=0.94)
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
The paper states this without a source or data behind it here, so there is nothing to check it against. The quote shows it is in the paper.
In the paper
“The rapid development in telecommunication technologies, collaborations at the national and international levels had substantially increased publications 154% and 275% respectively between the first and second decades during the study period.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INTRODUCTION
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
A result the paper reports from its own data — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“At the end of the database search, more than 149 published articles were determined to be relevant to this study as they had made a critical contribution to this area and they are analyzed in this paper.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INTRODUCTION
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
- Rests on an assumption: The more than 149 published articles identified by the database search are representative of the critical contributions to eTourism research.
The paper states this without a source or data behind it here, so there is nothing to check it against. The quote shows it is in the paper.
In the paper
“The literature review undertaken demonstrates that eTourism research is in its infancy and that a number of issues are only now start being addressed in the literature.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONCLUSIONS AND FUTURE RESEARCH
boosted- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
A result the paper reports from its own data — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“out of 4140 papers published in the six leading research journals in hospitality and tourism in the period of 1986 to 2005”
- Also stated in: § CONCLUSIONS AND FUTURE RESEARCH · plain
“195 papers focused on ICTs, 66 of which appeared in the CQ and only 5 in the ATR.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONCLUSIONS AND FUTURE RESEARCH
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
- Also stated in: § CONCLUSIONS AND FUTURE RESEARCH · plain
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“If the past 20 years have seen an emphasis on technology per se, then since the Year 2000 we have been witnessing the truly transformational effect of the communications technologies.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INTRODUCTION
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: fails — It may be too vague to check against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: fails — The paper may give no reason why it holds.
Probably not a substantial claim. It may be too vague to check against evidence. The paper’s conclusions may not depend on it. The paper may give no reason why it holds.
None of the sources cited for this claim have been checked yet.
In the paper
“Technological progress and tourism have been going hand in hand for years (Sheldon, 1997;Poon, 1993).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INTRODUCTION
What the sources say
- Not matchedcites Sheldon, 1997
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
- Not checked — no full text of the sourcecites Poon, 1993 source
plaincorrelational- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
- Not matched
In the paper
“Not only ICTs empower consumers to identify, customise and purchase tourism products but they also support the globalisation of the industry by providing effective tools for suppliers to develop, manage and distribute their offerings worldwide (Buhalis, 1998).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INTRODUCTION
What the sources say
- Not checked — no full text of the sourcecites Buhalis, 1998 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
In the paper
“Increasingly, ICTs play a critical role for the competitiveness of tourism organisations and destinations as well as for the entire industry as a whole (UNWTO, 2001).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INTRODUCTION
What the sources say
- Not matchedcites UNWTO, 2001
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
- Not matched
In the paper
“Developments in ICTs have undoubtedly changed both business practices and strategies as well as industry structures (Porter, 2001).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INTRODUCTION
What the sources say
- Not checked — no full text of the sourcecites Porter, 2001
boosteddirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
In the paper
“ICTs have also changed radically the efficiency and effectiveness of tourism organisations, the way that businesses are conducted in the marketplace, as well as how consumers interact with organisations (Buhalis, 2003).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INTRODUCTION
What the sources say
- Not checked — no full text of the sourcecites Buhalis, 2003
boosteddirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
A claim is checked only against the cited paper’s full text, never its abstract, and none is available for its sources.
In the paper
“The establishment of the Computer Reservations Systems (CRSs) in the 1970s and Global Distribution Systems (GDSs) in the late 1980s, followed by the development of the Internet in the late 1990s, have transformed the best operational and strategic practices in the industry dramatically (Buhalis, 2003;O'Connor, 1999;Emmer et al,, 1993;eBusiness Watch, 2006).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INTRODUCTION
What the sources say
boosteddirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
In the paper
“In the Internet era even individuals have sufficient power to take on powerful organizations such as airlines (Buhalis, 2004).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Buhalis, 2004 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
In the paper
“ICTs convergence effectively integrates the entire range of hardware, software, groupware, netware and humanware and blurs the boundaries between equipment and software (Werthner & Klein,1999).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
What the sources say
- Not checked — no full text of the sourcecites Werthner & Klein,1999 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
In the paper
“The Internet is already influencing the consumer behaviour in developing countries such as China enabling consumers to have much more choice (Li & Buhalis, 2006).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not matchedcites Li & Buhalis, 2006
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
- Not matched
In the paper
“According to Wolfe, Hsu, and Kang's (2004) research, the reasons of consumers not purchasing travel products online are the lack of personal service, security issues, lack of experience, and time consuming.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Wolfe, Hsu, and Kang's (2004) source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
In the paper
“Pouloudi, Vassilopoulou, and Ziouvelou (2002) summarized the Internet users' profile into seven e-social factors, namely: region/geography, culture, legal/regulation/policy, economic, ethical/professional, social capital/social networks, and social structure.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not matchedcites Pouloudi, Vassilopoulou, and Ziouvelou (2002)
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
- Not matched
In the paper
“ICTs not only reduce uncertainty and perceived risks but also enhance the quality of trips (Fodness & Murray, 1997).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Fodness & Murray, 1997 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
In the paper
“Cotte, Chowdhury, Ratneshwar and Ricci's (2006) study finds that utilitarianconsumption highly correlates with information search and online shopping behaviour.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Cotte, Chowdhury, Ratneshwar and Ricci's (2006) source
plaincorrelational- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
In the paper
“Ricci (2002) further stated that a recommender system can provide valuable information to assist consumers' decision making process.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Ricci (2002)
plainconditional- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
In the paper
“At present, many tourism practitioners do not know which VTCs exist and how to handle e-complaints in virtual communities, resulting in losing customers and negative WOM (Mattila & Mount, 2003).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Mattila & Mount, 2003 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
In the paper
“In the past, less than 5 percent of customers who were dissatisfied had actually voiced out their complaints (Albrecht & Zemke, 1985).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Albrecht & Zemke, 1985
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
In the paper
“Customers search for travel related information, make online air ticket bookings, online room reservations, and other online purchases themselves instead of relying on travel agencies to undertake this process for them (Morrison et al., 2001).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Morrison et al., 2001 source
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
In the paper
“According to Graeupl (2006), flight information and accommodation are the most searched topics for the consumers aged between 50 to 60 years olds, and most of them were not interested in package holidays.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not matchedcites Graeupl (2006)
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
- Not matched
In the paper
“Increasingly, ICTs enable travellers to access reliable and accurate information as well as to undertake reservations in a fraction of time, cost and inconvenience required by conventional methods (O'Connor, 1999).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites O'Connor, 1999 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
In the paper
“Many consumers rely on WOM to reduce the perceived risks and uncertainty before they make any purchases (Walker, 2001).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Walker, 2001 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“The ICT driven business processes re-engineering observed in the industry gradually generates a new paradigm-shift.This alters the structure of the entire industry and develops a whole range of opportunities and threats for all stakeholders.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INTRODUCTION
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. It may state two separate claims as one.
In the paper
“Leading global online travel agents, such as Expedia, Orbitz, Lastminute.com,Opodo and Travelocity, are mainly successful for their provision of a platform for one-stop shopping with significant improvement in usability and interaction design (Klein, 2002).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Klein, 2002 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
In the paper
“Not only ICTs empower consumers to identify, customise and purchase tourism products but they also support the globalisation of the industry by providing effective tools for suppliers to develop, manage and distribute their offerings worldwide (Buhalis, 1998).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INTRODUCTION
What the sources say
- Not checked — no full text of the sourcecites Buhalis, 1998 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
In the paper
“Weber and Roehl (1999) found that people purchasing travel products online are more likely to have been online for four years or more”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Weber and Roehl (1999) source
plaincorrelational- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
In the paper
“Technology therefore emerges as an”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
What the sources say
- Not checked — no full text of the sourcecites Buhalis, 2003
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
In the paper
“In recent years, children, however, also play a key role in the decision making process (Wang et al., 2004).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not matchedcites Wang et al., 2004
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
plaincorrelational- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
- Not matched
None of the sources cited for this claim could be matched to a paper in Crossref, so there is nothing to check it against.
In the paper
“A recommender system can support travellers in a complex decision-making process by identifying better customer requirements and by correlating those to other consumers and their preferences (Fesenmaier, Werthner, & Wöber, 2003, Ricci & Werthner, 2002, 2006).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not matchedcites Fesenmaier, Werthner, & Wöber, 2003
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
- Not matchedcites Ricci & Werthner, 2002, 2006
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
plainconditional- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
- Not matched
In the paper
“Although different recommendation technologies have been applied to eTourism, Rabanser and Ricci (2005) argued that the existence of different business models present application challenges.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Rabanser and Ricci (2005) source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
In the paper
“Buhalis (1998) stated that potential tourists have become more independent and sophisticated on using a wide range of tools to arrange for their trips.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Buhalis (1998) source
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
In the paper
“According to Snepenger, Meged, Snelling and Worrall (1990), the four major factors that influence information search in the tourism context are i) the composition of vacation groups, ii) the presence of families and friends at the destination, iii) prior visits to the destination, and iv) the degree of novelty associated with the destination.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Snepenger, Meged, Snelling and Worrall (1990) source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
In the paper
“Frew (2000) estimated that 665 refereed articles were published in the 20 years period 1980 through 1999.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INTRODUCTION
What the sources say
- Not checked — no full text of the sourcecites Frew (2000) source
hedged- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
In the paper
“Personality has been related to the selection of vacation destinations, the choice of leisure activities throughout the vacation, and other travel-related decisions (Mardrigal, 1995).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not matchedcites Mardrigal, 1995
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
plaincorrelational- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
- Not matched
In the paper
“A Virtual Travel Community (VTC) makes it easier for people to obtain information, maintain connections, develop relationships, and eventually make travel-related decisions (Stepchenkova, Mills, & Jiang, 2007).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Stepchenkova, Mills, & Jiang, 2007 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
In the paper
“Despite VTCs' large potential impact on the tourism industry, Preece (2000) stated that research on the topic is still at an infancy stage when comparing to other geographical and physical communities.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not matchedcites Preece (2000)
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
- Not matched
A claim is checked only against the cited paper’s full text, never its abstract, and none is available for its sources.
In the paper
“Previous research showed that tourists who searched on the Internet tended to spend more at their destinations as compared to those who consult other information sources (Bonn, Furr, & Susskind, 1998;Luo, Feng, & Cai, 2004).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
plaincorrelational- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
In the paper
“Travellers expect websites to be informative, interactive, and attractive (Chu, 2001).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
What the sources say
- Not checked — no full text of the sourcecites Chu, 2001 source
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“Nevertheless, these technologies need further customization before they can totally match with users' needs.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
plain- Asserted: passes — The authors put it forward as true.
- Checkable: fails — It may be too vague to check against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. It may be too vague to check against evidence. The paper’s conclusions may not depend on it.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“The technical complexity of modern systems based on ICTs demands that all aspects of the innovation chain integrate their efforts.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > Implications
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: fails — It may be too vague to check against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: fails — The paper may give no reason why it holds.
Probably not a substantial claim. It may be too vague to check against evidence. The paper’s conclusions may not depend on it. The paper may give no reason why it holds.
In the paper
“Lastly, Cunliffe (2000) emphasized a poor web design resulted in a loss of 50 percent of potential sales and the negative experience lead to a loss of 40 percent of potential repeated visits.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
What the sources say
- Not checked — no full text of the sourcecites Cunliffe (2000) source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
In the paper
“WiMAX promotes conformance and interoperability of the IEEE 802.16 standard and provides wireless data over a long distance (Patton, Aukerman & Shorter, 2005).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
What the sources say
- Not checked — no full text of the sourcecites Patton, Aukerman & Shorter, 2005
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
In the paper
“Staab and Werthner (2002) stated that interoperability is a major technical issue”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
What the sources say
- Not matchedcites Staab and Werthner (2002)
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
- Not matched
In the paper
“The Internet is changing the industry structure by altering barriers to entry, minimising switching costs, revolutionising distribution channels, facilitating price transparency and competition, whilst enhancing production efficiency (Kim, Nam, & Stimpert, 2004).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INDUSTRY AND BUSINESS FUNCTIONS
What the sources say
- Not checked — no full text of the sourcecites Kim, Nam, & Stimpert, 2004 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
In the paper
“Hashim, Murphy and Law (2007) consolidated 25 tourism and hospitality website studies from 1996 to 2006 on website quality and features analysis and generated 74 website features.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
What the sources say
- Not checked — no full text of the sourcecites Hashim, Murphy and Law (2007) source
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“The concentration and coherence required to achieve both significant technological development and market impact necessitate engagement of both the research and business communities to integrate the rapid co-evolution of technology, the market, social and administrative requirements.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > Implications
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: fails — It may be too vague to check against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: fails — The paper may give no reason why it holds.
Probably not a substantial claim. It may be too vague to check against evidence. The paper’s conclusions may not depend on it. The paper may give no reason why it holds.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“eLearning has been accepted as a means of increasing skills and knowledge, and is being integrated into their training strategy along with other methods of delivering training.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INDUSTRY AND BUSINESS FUNCTIONS
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“Despite the aforementioned benefits, hitherto the eTourism virtuality is still primitive.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > Implications
plain- Asserted: passes — The authors put it forward as true.
- Checkable: fails — It may be too vague to check against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: fails — The paper may give no reason why it holds.
Probably not a substantial claim. It may be too vague to check against evidence. The paper may give no reason why it holds.
In the paper
“mobile services now enable travellers to book hotel rooms and air-tickets, car rentals, retrieve information about transportation schedules, travel guides for destinations, and dining guides (Berger et al., 2003).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
What the sources say
- Not checked — no full text of the sourcecites Berger et al., 2003 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“Interoperability offers a realistic alternative to standardisation, as many of the initiatives to establish global standards in tourism have failed to be widely accepted.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
In the paper
“The four primary functions of LBS for the traveller are: (1) localization of persons, objects, and places, (2) routing between them, (3) search for objects in proximity such as restaurants, shops, hotels, or sights, and (4) information about travelling conditions, such as traffic-related data (Berger et al., 2003).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
What the sources say
- Not checked — no full text of the sourcecites Berger et al., 2003 source
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
A claim is checked only against the cited paper’s full text, never its abstract, and none is available for its sources.
In the paper
“Telepresence relies on how closely the computer-mediated experience simulates real-world interaction with a product and is determined by the extent to which interactivity is achieved (Fiore et al., 2005;Shih, 1998).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
What the sources say
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“This jeopardises the opportunities for tourism corporations to develop credible interfaces with other members of the value-chain, and thus, it prevents them from developing their virtuality further.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > Implications
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: fails — The paper may give no reason why it holds.
Probably not a substantial claim. The paper may give no reason why it holds. It may state two separate claims as one.
In the paper
“As a result, the Internet forces tourism organisations around the world to change their strategies dramatically (Buhalis & Zoge, 2007).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INDUSTRY AND BUSINESS FUNCTIONS
What the sources say
- Not checked — no full text of the sourcecites Buhalis & Zoge, 2007 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
In the paper
“Similarly, Maedche and Staab (2002;2003) showed that semantic web technologies can be used for tourism information systems to provide useful information on text and graphics, as well as generating a semantic description that is interpretable by machines.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
What the sources say
- Not matchedcites Maedche and Staab (2002;2003)
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
- Not matched
In the paper
“By using the Web and the Internet as marketing tools, tourism organizations also gained some distinct advantages in cost reduction, revenue growth, marketing research and database development, and customer retention (Morrison, Taylor, Morrison, & Morrison, 1999).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INDUSTRY AND BUSINESS FUNCTIONS
What the sources say
- Not checked — no full text of the sourcecites Morrison, Taylor, Morrison, & Morrison, 1999
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“Interacting with multimedia-enhanced websites can produce telepresence and allow people to “experience” products and destinations without actually visiting a place.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
In the paper
“Han and Mills (2006) stated that the current website design have nine themes that will affect the screen readers for the visual-impaired users.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
What the sources say
- Not matchedcites Han and Mills (2006)
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
- Not matched
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“eLearning is also widely utilised as an essential feature of training delivery, but the levels of its adoption in companies differ.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INDUSTRY AND BUSINESS FUNCTIONS
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
In the paper
“The web therefore introduced utter transparency in the marketplace (Buhalis, 2003).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INDUSTRY AND BUSINESS FUNCTIONS
What the sources say
- Not checked — no full text of the sourcecites Buhalis, 2003
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“This trend commoditized the tourism product and challenged differentiation strategies and branding.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INDUSTRY AND BUSINESS FUNCTIONS
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“Consumers are becoming incredibly powerful and are increasingly able to determine elements of their tourism products.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONCLUSIONS AND FUTURE RESEARCH
plaincorrelational- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: fails — The paper may give no reason why it holds.
Probably not a substantial claim. The paper may give no reason why it holds. It may state two separate claims as one.
The paper states this without a source or data behind it here, so there is nothing to check it against. The quote shows it is in the paper.
In the paper
“Increasingly ICTs are used to reengineer all business functions and processes towards supporting the organisation on its entirety rather than automating.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INDUSTRY AND BUSINESS FUNCTIONS
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: fails — The paper may give no reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. The paper may give no reason why it holds.
In the paper
“WiMAX is expected to offer the highest possible coverage, up to 30 miles (Odinma, Oborkale, & Kah, 2007) providing Internet broadband wireless access to entire destinations.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
What the sources say
- Not matchedcites Odinma, Oborkale, & Kah, 2007
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
hedged- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
- Not matched
In the paper
“Redesigning processes and eliminating repetitive tasks reduced labour costs and increased efficiency (Buhalis, 1998).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INDUSTRY AND BUSINESS FUNCTIONS
What the sources say
- Not checked — no full text of the sourcecites Buhalis, 1998 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“The technological revolution experienced through the development of the Internet has changed dramatically the market conditions for tourism organisations.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONCLUSIONS AND FUTURE RESEARCH
boosteddirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: fails — The paper may give no reason why it holds.
Probably not a substantial claim. The paper may give no reason why it holds.
In the paper
“the Web allows people from around the world to virtually interact with a destination through three-dimensional (3D) virtual tours (Cho & Fesenmaier, 2001).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
What the sources say
- Not checked — no full text of the sourcecites Cho & Fesenmaier, 2001
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
In the paper
“The Internet also enabled them to dynamically package their individualised products by combining different travel products (i.e.accommodation, transportation etc.) (Daniele & Frew, 2005).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INDUSTRY AND BUSINESS FUNCTIONS
What the sources say
- Not checked — no full text of the sourcecites Daniele & Frew, 2005 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
In the paper
“A major challenge for their wide adoption, however, is the language barriers (Chen & Hsu, 2000) that make the mobile information not providing the latest information due to delay in translation.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
What the sources say
- Not checked — no full text of the sourcecites Chen & Hsu, 2000 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“Always-on (when users are connected to the Internet constantly) connectivity creates great opportunities for interactivity at the destination and the provision of personalized, contextualized, and location based services (LBS).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: fails — The paper may give no reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. The paper may give no reason why it holds.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“To the degree that tourism organizations need to interact dynamically with partners to develop and deliver tourism products, interoperability will be critical for their ability to work efficiently with others.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
plainconditional- Asserted: passes — The authors put it forward as true.
- Checkable: fails — It may be too vague to check against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. It may be too vague to check against evidence. The paper’s conclusions may not depend on it.
In the paper
“Pricing became utterly transparent and hence the price that appeared in different distribution channels had to be coordinated to ensure price parity (O'Connor, 2003).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INDUSTRY AND BUSINESS FUNCTIONS
What the sources say
- Not matchedcites O'Connor, 2003
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
- Not matched
The paper states this without a source or data behind it here, so there is nothing to check it against. The quote shows it is in the paper.
In the paper
“Moreover, it is crucial for tourism practitioners to proactively incorporate ICTs into their efforts to improve service quality as ICTs enable organisations to dynamically differentiate and specialise their products and services.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INDUSTRY AND BUSINESS FUNCTIONS
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“A number of organisations fail to appreciate the benefits of co-opetition and co-destiny, when organisations collaborate with players that they would normally regard as competitors.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > Implications
plain- Asserted: passes — The authors put it forward as true.
- Checkable: fails — It may be too vague to check against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: fails — The paper may give no reason why it holds.
Probably not a substantial claim. It may be too vague to check against evidence. The paper’s conclusions may not depend on it. The paper may give no reason why it holds.
In the paper
“ICT developments have direct impacts on the competitiveness of enterprises they determine the two fundamental roots to competitive advantage, i.e. differentiation and cost advantage (Porter, 2001).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INDUSTRY AND BUSINESS FUNCTIONS
What the sources say
- Not checked — no full text of the sourcecites Porter, 2001
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“Interoperability enables partners to interact electronically with each other by the most convenient method and to deliver the right information at the right time to the right user at the right cost.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
The paper states this without a source or data behind it here, so there is nothing to check it against. The quote shows it is in the paper.
In the paper
“In a addition, Web 2.0 or Travel 2.0 providers such as Tripadvisor.com,IGOUGO.com and Wayn.com also enable consumers to interact and to offer peer to peer advice.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INDUSTRY AND BUSINESS FUNCTIONS
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
In the paper
“Assistive technologies such as voice browsers can provide certain assistance for these customers to access web information (Pühretmair, 2004).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
What the sources say
- Not checked — no full text of the sourcecites Pühretmair, 2004 source
plainconditional- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“They are also much more sophisticated and experienced and therefore are much more difficult to please.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONCLUSIONS AND FUTURE RESEARCH
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: fails — It may be too vague to check against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: fails — The paper may give no reason why it holds.
Probably not a substantial claim. It may be too vague to check against evidence. The paper’s conclusions may not depend on it. The paper may give no reason why it holds. It may state two separate claims as one.
In the paper
“O'Connor and Murphy (2004) reviewed recent research on information technology in the hospitality industry and revealed three broad research areas: the Internet's effects on distribution; on pricing; and on consumer interactions.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONCLUSIONS AND FUTURE RESEARCH
What the sources say
- Not checked — no full text of the sourcecites O'Connor and Murphy (2004) source
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“The Internet promotes the mass-customisation of tourism products as it supports the industry to target niche markets of significant size in different geographical locations.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INDUSTRY AND BUSINESS FUNCTIONS
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: fails — The paper may give no reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. The paper may give no reason why it holds.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“It is not expected to offer wide and omnipresent coverage like mobile networks do.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“These three themes represent the stakeholders in the demand, supply, and technologies.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONCLUSIONS AND FUTURE RESEARCH
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim.
What the paper did — it cites no source for this, so there is none to check. The quote shows it is in the paper.
In the paper
“Other limitations of this study are the adoption of an unsophisticated method for grouping the published articles”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONCLUSIONS AND FUTURE RESEARCH
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
The paper relies on this without support.
The more than 149 published articles identified by the database search are representative of the critical contributions to eTourism research.
“At the end of the database search, more than 149 published articles were determined to be relevant to this study as they had made a critical contribution to this area and they are analyzed in this paper.”
The paper relies on this without support.
People with disabilities and the elderly represent a growing market segment.
“The hospitality and tourism industries should be aware of the fact that people with disabilities and the elderly represent a growing market segment.”
The paper relies on this without support.
Tourism information needs an extensive representation of photos and graphics in order to provide a tangible image or experience to travel planners.
“Tourism information needs an extensive representation of photos and graphics in order to provide a tangible image or experience to travel planners.”
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
The cited source says what the claim attributes to it.
In the citing paper
“This developmental trajectory continued with the widespread adoption of social media (Sigala et al. 2012), and a move towards realizing mobile tourism in recognition of the high mobility of tourism information and of tourism consumers (Buhalis and Law 2008;Wang et al. 2012).”
From Smart tourism: foundations and developments (2015) · cites this paper as Buhalis and Law 2008
In the citing paper
“As a result, consumers demand highly personalised products that are related to their individual context (Buhalis and Law, 2008) and an effective way to communicate dynamically.”
From SoCoMo marketing for travel and tourism: Empowering co-creation of value (2015) · cites this paper as Buhalis and Law, 2008
In the citing paper
“Further opportunities will arrive with the increased introduction of 4G and 5G and extensive Wifi coverage, which will provide users with wireless broadband Internet access to entire destinations and the elimination of expensive data roaming charges (Buhalis and Law, 2008).”
From SoCoMo marketing for travel and tourism: Empowering co-creation of value (2015) · cites this paper as Buhalis and Law, 2008
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
Each contradiction between two passages listed here was confirmed by an independent check.
Rated minor: it would not touch a result — a value no result rests on, a p-value that stays on the same side of the significance level, or a conflict that is clerical, resolved elsewhere in the paper, or outside its own findings.
In the paper
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
“(Pechlaner et al., 2002, Main, 2002).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > References
“80. Main, H. (2001). The expansion of technology in small and medium hospitality enterprises with a focus on net technology.”
Rated minor: it would not touch a result — a value no result rests on, a p-value that stays on the same side of the significance level, or a conflict that is clerical, resolved elsewhere in the paper, or outside its own findings.
In the paper
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > References
“120. Raggam, K., & Almer, A. (2005). Acceptance of Geo-multimedia Applications in Austrian Tourism Organizations. In M. Sigala, L. Mich, & J. Murphy (Eds). Information and Communication Technologies in Tourism 2007, (pp. 163-174). New York: Springer- Verlag Wien.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > References
“136. Stepchenkova, S., Mills, J.E., & Jiang, H. (2007). Virtual Travel Communities: Self-Reported Experiences and Satisfaction. In M. Sigala, L. Mich, & J. Murphy (Eds). Information and communication technologies in tourism 2007, (pp. 163-174). New York: Springer-Verlag Wien.”
Rated minor: it would not touch a result — a value no result rests on, a p-value that stays on the same side of the significance level, or a conflict that is clerical, resolved elsewhere in the paper, or outside its own findings.
In the paper
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > References
“67. Kim, W.G., & Lee, H.Y. (2004). Comparison of Web Service Quality between Online Travel Agencies and Online Travel Suppliers. Journal of Travel & Tourism Marketing, 17(2/3), 105-116.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > References
“128. Shea, L., Enghagen, L., & Khullar, A. (2004). Internet Diffusion of an E-Complaint: A Content Analysis of Unsolicited Responses. Journal of Travel & Tourism Marketing, 17(2/3), 105-116.”
Rated minor: it would not touch a result — a value no result rests on, a p-value that stays on the same side of the significance level, or a conflict that is clerical, resolved elsewhere in the paper, or outside its own findings.
In the paper
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
“The Internet is already influencing the consumer behaviour in developing countries such as China enabling consumers to have much more choice (Li & Buhalis, 2006).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > References
“74. Li, L. & Buhalis, D. (2005). Predicting Internet Usage for Travel Bookings in China.”
Citations
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Cited by
Sorted by citations
Items 501–600 of 3,804
Review and Application of Knowledge Management and Knowledge Sharing in Tourism
Yiu, M., & Law, R. (2013) · Asia Pacific Journal of Tourism Research · doi:10.1080/10941665.2013.812128 · Cited by 57
“The rationale for choosing these databases is that they are the largest and most popular online databases and search engines (Buhalis & Law, 2008).”
BackgroundSelf-citationTourism 4.0: Challenges in Marketing a Paradigm Shift
Peceny, U. S., Urbančič, J., Mokorel, S., Kuralt, V., & Ilijaš, T. (2019) · IntechOpen eBooks · doi:10.5772/intechopen.84762 · Cited by 53
Thematic analysis of destination images for social media engagement marketing
Song, S., Park, S., & Park, K. (2020) · Industrial management & data systems · doi:10.1108/imds-12-2019-0667 · Cited by 42
Anser, M. K., Adeleye, B. N., Tabash, M. I., & Tiwari, A. K. (2021) · Current Issues in Tourism · doi:10.1080/13683500.2021.1965554 · Cited by 56
“Furthermore, ICT allows tourists the convenience and opportunity to access the most recent information about their destinations, cost of hotel reservations, feeding, local travels and CURRENT ISSUES IN TOURISM 2389 attendant logistics (Buhalis & Law, 2008; Haini, 2019; Ilic & Nikolic, 2018).”
BackgroundThe Influence of TripAdvisor Consumer-Generated Travel Reviews on Hotel Performance
Tuominen, P. (2011) · Cited by 53
Chinese Customers’ Evaluation of Travel Website Quality: A Decision-Tree Analysis
Sun, P., Cárdenas, D. A., & Harrill, R. (2015) · Journal of Hospitality Marketing & Management · doi:10.1080/19368623.2015.1037977 · Cited by 54
Current state of China tourism research
Leung, D., Li, G., Fong, L. H. N., et al. (2013) · Current Issues in Tourism · doi:10.1080/13683500.2013.804497 · Cited by 54
Self-citationA Latent Class Analysis of Spanish Travelers’ Mobile Internet Usage in Travel Planning and Execution
Okazaki, S., Campo, S., Andreu, L., & Romero, J. (2014) · Cornell Hospitality Quarterly · doi:10.1177/1938965514540206 · Cited by 54
“…and geolocalization systems (e.g., Ahas et al. 2008; Zakrisson and Zillinger 2012), (2) communication and applications (e.g., Dickinson et al. 2014; Tussyadiah and Fesenmaier 2008; Verma, Stock, and McCarthy 2012), and (3) information search (e.g., Buhalis and Law 2008; Okazaki and Hirose 2009).”
BackgroundInfluentialA literature review of tourism management (1990–2013): a content analysis perspective
Chang, W., & Katrichis, J. M. (2016) · Current Issues in Tourism · doi:10.1080/13683500.2016.1167177 · Cited by 53
“…& Rotherham, 2008; Potgieter, de Jager, & van Heerden, 2013), customer relationship management (e.g. Stockdale, 2007), e-commerce (e.g. Badawy, 2009; Buhalis & Law, 2008) and word-of-mouth/recommendation (e.g. Gretzel, Hwang, & Fesenmaier, 2012; Moreno, Valls, Isern, Marin, & Borràs, 2013).”
BackgroundE-commerce performance in hospitality and tourism
Hua, N. (2016) · International Journal of Contemporary Hospitality Management · doi:10.1108/ijchm-05-2015-0247 · Cited by 57
YouTube usage by Spanish tourist destinations as a tool to communicate their identities and brands
Huertas, A., González, M. I. M., & Lozano-Monterrubio, N. (2017) · Journal of Brand Management · doi:10.1057/s41262-017-0031-y · Cited by 65
“On the one hand, interactivity is said to have positive effects on tourist satisfaction, engagement, brand image and decision-making (Buhalis & Law, 2008; Walther & Jang, 2012).”
BackgroundSharing travel stories and behavioral outcomes: A case of travel
Lee, S., & Oh, H. (2017) · Tourism Management · doi:10.1016/j.tourman.2017.04.005 · Cited by 51
Intelligent Digital Platform for Community-Based Rural Tourism—A Novel Concept Development in Peru
Maquera, G., da Costa, B. B. F., Mendoza, Ó., Salinas, R. A., & HADDAD, A. N. (2022) · Sustainability · doi:10.3390/su14137907 · Cited by 53
“In recent years, the digital transformation of the tourism sector has changed demand and supply, offering increasing interaction in this industry, and the internet has become a crucial marketing tool, promoting the flow of information for business purposes [57].”
BackgroundWu, J., & Zhao, N. (2022) · Journal of Hospitality Marketing & Management · doi:10.1080/19368623.2022.2119187 · Cited by 55
“…review Online reviews and consumer complaints in the hospitality industry The advent of the digital age and social media, as well as the rise of a consumer-centric philosophy, have brought about significant changes in the tourism and hospitality industry (Buhalis & Law, 2008; Hudson & Thal, 2013).”
BackgroundThe Impact of Virtual Reality (VR) Tour Experience on Tourists’ Intention to Visit
Ouerghemmi, C., Ertz, M., Bouslama, N., & Tandon, U. (2023) · Information · doi:10.3390/info14100546 · Cited by 69
“In fact, it is well known that tourism behavior is impacted by these technologies as they facilitate tourists’ access to destination experiments [7,16] and alter the way of creating tourism experiences by offering customers a unique virtual tour experience of a specific destination [8].”
BackgroundAI and sustainable tourism: an assessment of risks and opportunities for the SDGs
Gößling, S., & Mei, X. Y. (2025) · Current Issues in Tourism · doi:10.1080/13683500.2025.2477142 · Cited by 83
“Tourism has long been a key arena for ICT-driven innovation, with early research highlighting its potential in marketing, operations, and customer experience optimisation (Buhalis & Law, 2008; Gretzel et al., 2004).”
The Economic Sustainability of Tourism Growth through Leakage Calculation
Garrigós‐Simón, F. J., Salvador, J. L. G., & Gil-Pechuán, I. (2014) · Tourism Economics · doi:10.5367/te.2014.0372 · Cited by 53
“This led us to corroborate the significant growth of e-commerce and its influence on hotel distribution (Buhalis, 2003; Buhalis and Law, 2008).”
BackgroundResultTargeting Rural Tourists in the Internet: Comparing Travel Motivation and Activity-Based Segments
Pesonen, J. A. (2015) · Journal of Travel & Tourism Marketing · doi:10.1080/10548408.2014.895695 · Cited by 53
“The Internet has facilitated linking tourism suppliers and potential tourists, making it possible for tourists to buy several different tourism products online without the help of travel agencies (Buhalis & Law, 2008).”
BackgroundInfluentialWeb and mobile technologies in a prototype DSS for major field crops
Antonopoulou, E., Karetsos, S., Maliappis, M. T., et al. (2009) · Computers and Electronics in Agriculture · doi:10.1016/j.compag.2009.07.024 · Cited by 53
Tourism Management, Marketing, and Development
Mariani, M. M., Baggio, R., Buhalis, D., & Longhi, C. (2014) · Palgrave Macmillan US eBooks · doi:10.1057/9781137354358 · Cited by 73
Self-citationWang, W., Wu, W., Luo, J., & Lu, J. (2016) · Asia Pacific Journal of Tourism Research · doi:10.1080/10941665.2016.1182037 · Cited by 56
“The rise of studies on IT in tourism can be traced back to late twentieth century, including investigations of consumer and demand dimensions, technological innovations, and the potential functions of e-tourism research (Buhalis & Law, 2008).”
BackgroundHe, J., Liu, H., & Xiong, H. (2016) · Information & Management · doi:10.1016/j.im.2016.04.003 · Cited by 52
Zaidan, E. (2016) · Journal Of Vacation Marketing · doi:10.1177/1356766716654515 · Cited by 53
“Utilizing the Internet in a broad range of different segments in the tourism industry service is expanding, particularly over the past two decades, where the use of cyberspace has gained increasing popularity (Andreau et al., 2010; Buhalis and Law, 2008).”
BackgroundMotivators and inhibitors in booking a hotel via smartphones
Park, S., & Huang, Y. (2017) · International Journal of Contemporary Hospitality Management · doi:10.1108/ijchm-03-2015-0103 · Cited by 56
Content mining framework in social media: A FIFA world cup 2014 case analysis
Thomaz, G. M., Biz, A. A., Bettoni, E. M., Filho, L. M., & Buhalis, D. (2016) · Information & Management · doi:10.1016/j.im.2016.11.005 · Cited by 58
“Social media is having a great impact on travel (Xiang; Magnini; Fesenmaier, 2015, Buhalis and Law, 2008).”
BackgroundSelf-citationKnowledge mapping in travel website studies: a scientometric review
Qian, J., Law, R., & Wei, J. (2018) · Scandinavian Journal of Hospitality and Tourism · doi:10.1080/15022250.2018.1526113 · Cited by 53
“Buhalis and Law (2008) reviewed the studies on travel website research from three perspectives, namely, customers, technology development, and adaptation of the industry.”
BackgroundInfluentialSelf-citationRevolutionising tourism development in China: an effective role of ICT and Western Silk Road project
Shehzad, K., Liu, X., Rauf, A., Arif, M. N., Mazhar, S., Sohail, N., & Amin, W. (2019) · Asia Pacific Journal of Tourism Research · doi:10.1080/10941665.2019.1653334 · Cited by 53
“Recent developments in the network speed, search tools and carrying capacity have dramatically in fl uenced the counting of travellers in the world who avail technology to experience and plan their tourism (Buhalis & Law, 2008).”
BackgroundCyber attacks on hospitality sector: stock market reaction
Arcuri, M. C., Gai, L., Ielasi, F., et al. (2020) · Journal of Hospitality and Tourism Technology · doi:10.1108/jhtt-05-2019-0080 · Cited by 52
Looking back three decades of hospitality and tourism technology research: a bibliometric approach
Shin, H. H., Shin, S., & Gim, J. (2022) · International Journal of Contemporary Hospitality Management · doi:10.1108/ijchm-03-2022-0376 · Cited by 60
Gamification in tourism research: A systematic review, current insights, and future research avenues
Pradhan, D., Malik, G., & Vishwakarma, P. (2023) · Journal Of Vacation Marketing · doi:10.1177/13567667231188879 · Cited by 55
“Emerging technologies and social media provide interactive platforms for gami fi cation applications (Buhalis and Law, 2008; Middleton et al ., 2009).”
Wider, W., Gao, Y., Chan, C. K., Lin, J., Li, J., Tanucan, J. C. M., & Fauzi, M. A. (2023) · Environmental and Sustainability Indicators · doi:10.1016/j.indic.2023.100308 · Cited by 85
Does technology make a difference? Evidence from Spanish hotels
Molina, M. E. R., Saura, I. G., & Velázquez, B. M. (2010) · Service Business · doi:10.1007/s11628-010-0098-y · Cited by 52
“In particular, recent studies have evidenced the wide range of technological solutions implemented by hospitality businesses (Law and Jogaratnam 2005; eBusiness W@tch 2006; Observatorio 2007b; Buhalis and Law 2008 ).”
BackgroundMethodInfluentialLin, S. (2016) · International Journal of Tourism Research · doi:10.1002/jtr.2092 · Cited by 58
The Promotion of Responsible Tourism Management Through Digital Media
Camilleri, M. A. (2017) · Tourism Planning & Development · doi:10.1080/21568316.2017.1393772 · Cited by 53
“Web-based co-operation and data exchanges have empowered the communication between tourism businesses and their stakeholders (Buhalis & Law, 2008; Fieseler, Fleck, & Meckel, 2010).”
BackgroundMethodInfluentialDesigning a tourism business model on block chain platform
Aghaei, H., Naderibeni, N., & Karimi, A. (2021) · Tourism Management Perspectives · doi:10.1016/j.tmp.2021.100845 · Cited by 63
Werthner, H., Koo, C., Ulrike Gretzel, B., & Lamsfus, C. (2015) · Computers in Human Behavior · doi:10.1016/j.chb.2015.03.042 · Cited by 50
Xiang, Z., Fesenmaier, D. R., & Werthner, H. (2020) · Journal of Travel Research · doi:10.1177/0047287520933669 · Cited by 51
“A handful of articles on technology published in JITT, JHTT , and Tourism Management were cited; however, the literature review articles (e.g., Buhalis and Law 2008) aside, they do not reflect the nature, scope, and depth of ITT research as well as its impact on the tourism literature and beyond…”
BackgroundICT adoption in hotels and electronic word-of-mouth
Velázquez, B. M., Blasco, M. F., & Saura, I. G. (2015) · Academia Revista Latinoamericana de Administración · doi:10.1108/arla-10-2013-0164 · Cited by 51
eTourism: A comparison of online and offline bookings and the importance of hotel attributes
Crnojevac, I. H., Gugić, J., & Karlovčan, S. (2010) · DOAJ (DOAJ: Directory of Open Access Journals) · Cited by 51
Are the days of tourist information centers gone? Effects of the ubiquitous information environment
Lyu, S. O., & Hwang, J. (2014) · Tourism Management · doi:10.1016/j.tourman.2014.11.001 · Cited by 51
Kavoura, A., & Stavrianea, A. (2014) · Procedia Economics and Finance · doi:10.1016/s2212-5671(14)00717-5 · Cited by 55
“With the use of this new technology, individuals can easily contribute their thoughts, opinions, creations and sentiments to the Internet, radically changing the way information is created and diffused (Buhalis and Law, 2008; Xiang and Gretzel, 2010) [19], [14].”
Internet Usage for Travel and Tourism: The Case of Spain
Muñoz, T. G., & Pérez‐Amaral, T. (2011) · Tourism Economics · doi:10.5367/te.2011.0080 · Cited by 55
“Finally, there is a broad field of research on this topic, as observed in Buhalis and Law (2008).”
BackgroundHigh Tech for High Touch Experiences: A Case Study From the Hospitality Industry
Neuhofer, B., Buhalis, D., & Ladkin, A. (2013) · Springer eBooks · doi:10.1007/978-3-642-36309-2_25 · Cited by 51
“Information and communication technologies (ICTs) have had a significant impact on the entire tourism industry (Buhalis and Law, 2008).”
BackgroundMethodInfluentialSelf-citationSocial Support and Commitment within Social Networking Site in Tourism Experience
Chung, N., Tyan, I., & Chung, H. (2017) · Sustainability · doi:10.3390/su9112102 · Cited by 56
Virtual Tourism: on the Way To the Digital Economy
Воронкова, Л. П. (2018) · IOP Conference Series Materials Science and Engineering · doi:10.1088/1757-899x/463/4/042096 · Cited by 51
Shih, N., Diao, P.-H., & Chen, Y. (2019) · Sensors · doi:10.3390/s19173725 · Cited by 50
Online travel agencies: factors influencing tourist purchase decision
Pinto, I., & Castro, C. (2019) · Tourism & Management Studies · doi:10.18089/tms.2019.150201 · Cited by 52
“…(Heung, 2003; Kim & Lee, 2004; Pappas, 2017), financial advantages (such as lower prices) (Hao, Yu, Law & Fong, 2015), speed (Heung, 2003; Buhalis & Law, 2008; Agag & ElMasry, 2016), enjoyment (Heung, 2003; Kim & Lee, 2004; Arruda, 2014) and variety of products/services (Liu & Zhang,…”
BackgroundInfluentialCocreation Experience in Peer-to-Peer Accommodations: Conceptualization and Scale Development
Pei, Z., Meng, F., & So, K. K. F. (2020) · Journal of Travel Research · doi:10.1177/0047287520938873 · Cited by 54
“Additionally, information and communication technologies can empower one’s needs, effectively enhancing the cocreation experience (Buhalis and Law 2008; Neuhofer, Buhalis, and Ladkin 2015).”
BackgroundDayoub, B., Yang, P., Dayoub, A., et al. (2020) · International Journal of Sustainable Development and Planning · doi:10.18280/ijsdp.150610 · Cited by 51
“Thus tools like online platforms for the tourist to get assistance are crucial [38-40].”
BackgroundEvaluating hotel websites through the use of fuzzy AHP and fuzzy TOPSIS
Baki, R. (2020) · International Journal of Contemporary Hospitality Management · doi:10.1108/ijchm-04-2020-0349 · Cited by 51
Saini, H., Kumar, P., & Oberoi, S. (2023) · Cogent Social Sciences · doi:10.1080/23311886.2023.2240055 · Cited by 51
“The term “Travel 2.0” refers to the evolution of the leisure industry into a new generation of social interactions and online platforms that have influenced how customers find, evaluate, and use goods and services online (Buhalis & Law, 2008; Hudson & Thal, 2013).”
BackgroundInfluentialInternet representations of voluntourism fail to effectively integrate tourism and volunteering
Inversini, A., Rega, I., & van Zyl, I. (2019) · Tourism Geographies · doi:10.1080/14616688.2019.1600007 · Cited by 50
“This is both in terms of accessing and mediating touristic experiences (Buhalis & Law, 2008) which in the voluntourism field are socially motivated, and in supporting sustainable development in local communities (Nor & Muhlberger, 2011).”
BackgroundVirtual reality, YouTube, or social media? Assessing promotional effects on tourism destination
Chang, H. H. (2021) · Journal Of Vacation Marketing · doi:10.1177/13567667211038960 · Cited by 51
Digital tourism research: a bibliometric visualisation review (2002–2023) and research agenda
Li, Z., Huo, M., Huo, T., & Luo, H. (2023) · Tourism Review · doi:10.1108/tr-03-2023-0176 · Cited by 50
The Impact of Culture on eComplaints: Evidence from Chinese Consumers in Hospitality Organisations
Au, N., Law, R., & Buhalis, D. (2010) · Springer eBooks · doi:10.1007/978-3-211-99407-8_24 · Cited by 50
Self-citationKorfiatis, N., & Poulos, M. (2013) · Expert Systems with Applications · doi:10.1016/j.eswa.2013.03.046 · Cited by 49
Stakeholder e-involvement and participatory tourism planning: analysis of an Italian case study
Presenza, A., Micera, R., Splendiani, S., et al. (2014) · International Journal of Knowledge-Based Development · doi:10.1504/ijkbd.2014.065320 · Cited by 50
Hybrid group recommendations for a travel service
Pessemier, T. D., Dhondt, J., & Martens, L. (2016) · Multimedia Tools and Applications · doi:10.1007/s11042-016-3265-x · Cited by 50
“The domain of tourism and traveling is very appealing for recommender systems research [3].”
BackgroundAnalysis of tourism information sources using a Mokken Scale perspective
Coromina, L., & Camprubí, R. (2016) · Tourism Management · doi:10.1016/j.tourman.2016.03.025 · Cited by 57
How can Tourist Attractions Profit from Augmented Reality?
Cranmer, E. E., Dieck, M. C. T., & Jung, T. H. (2017) · Progress in IS · doi:10.1007/978-3-319-64027-3_2 · Cited by 54
“Throughout the 20 Century the emergence of new adaptive and interactive technologies changed the tourism industry completely (Buhalis and Law, 2008).”
BackgroundCritical success factors for tourism‐led growth
Chingarande, A., & Saayman, A. (2018) · International Journal of Tourism Research · doi:10.1002/jtr.2233 · Cited by 50
Niavis, S., & Tsiotas, D. (2019) · Journal of Destination Marketing & Management · doi:10.1016/j.jdmm.2019.100379 · Cited by 50
Evaluation of Hotel Information Technologies and EDI Adoption
Leung, R., & Law, R. (2012) · Cornell Hospitality Quarterly · doi:10.1177/1938965512454594 · Cited by 50
“EDI enables applications to transfer customer data electronically within organizations “by the most convenient method and to deliver the right information at the right time to the right user at the right cost” (Buhalis and Law 2008, 614).”
MethodSelf-citationChianese, A., Benedusi, P., Marulli, F., & Piccialli, F. (2015) · International Conference on P2P, Parallel, Grid, Cloud and Internet Computing (3PGCIC) · doi:10.1109/3pgcic.2015.56 · Cited by 49
Gulati, S. (2021) · International Hospitality Review · doi:10.1108/ihr-12-2020-0072 · Cited by 50
Wang, T.-Y., & Park, J. (2022) · Journal of China Tourism Research · doi:10.1080/19388160.2022.2101574 · Cited by 63
Bosone, M., & Nocca, F. (2022) · Sustainability · doi:10.3390/su141912218 · Cited by 49
Liu, I., Norman, W. C., & Pennington-Gray, L. A. (2013) · Tourism Culture & Communication · doi:10.3727/109830413x13769180530567 · Cited by 49
Sreenivasan, N. D., Lee, C. S., & Goh, D. H. (2012) · Data Technologies and Applications · doi:10.1108/00330331211204548 · Cited by 48
Challenging the negative images of Haiti at a pre-visit stage using visual online learning materials
Séraphin, H., Butcher, J., & Korstanje, M. E. (2016) · Journal of Policy Research in Tourism Leisure and Events · doi:10.1080/19407963.2016.1261146 · Cited by 54
How can European museums reach sustainability?
Virto, N. R., López, M. F. B., & Gutiérrez, S. S. M. (2017) · Tourism Review · doi:10.1108/tr-03-2017-0038 · Cited by 50
Lu, X., He, S., Lian, S., Ba, S., & Wu, J. (2020) · Decision Support Systems · doi:10.1016/j.dss.2020.113368 · Cited by 52
Zhou, Y., Kim, W. G., Okumuş, B., & Çobanoğlu, C. (2021) · Journal of Travel & Tourism Marketing · doi:10.1080/10548408.2021.1887052 · Cited by 52
“This study identifies four research streams following previous classification methods utilized in summarizing hospitality and tourism literature (Buhalis & Law, 2008; Liang et al., 2017).”
MethodMarx, S., Flynn, S., & Kylänen, M. (2021) · Project Leadership and Society · doi:10.1016/j.plas.2021.100034 · Cited by 48
Metaverse customer journeys in tourism: building viable virtual worlds
Zhong, L., Xu, Z., Morrison, A. M., Li, Y., & Zhu, M. (2023) · Tourism Review · doi:10.1108/tr-07-2023-0492 · Cited by 51
Li, F. S., Zhu, D., Lin, M.-T., & Kim, P. B. (2024) · Cornell Hospitality Quarterly · doi:10.1177/19389655241226558 · Cited by 48
“Information and communication technologies have significantly impacted the expansion of the hospitality and tourism industry since the early 1990s (Buhalis & Law, 2008).”
Towards tourism innovation: A critical review of public polices at the national level
Mei, X. Y., Arcodia, C. V., & Ruhanen, L. (2012) · Tourism Management Perspectives · doi:10.1016/j.tmp.2012.05.002 · Cited by 48
Conceptualizing tourist videography
Dinhopl, A., & Ulrike Gretzel, B. (2015) · Information Technology & Tourism · doi:10.1007/s40558-015-0039-7 · Cited by 47
“In addition to analysing how technologies improve communication through traditional mediators (for an example and review, see Buhalis and Law 2008), research has turned to conceptualizing technology as a mediator of tourist experiences in its own right.”
BackgroundAnalytic perspectives on online purchasing in hotels: a review of literature and research directions
Morosan, C. V., & Bowen, J. T. (2017) · International Journal of Contemporary Hospitality Management · doi:10.1108/ijchm-10-2016-0566 · Cited by 48
The evolution of travel information search research: a perspective article
Ulrike Gretzel, B., Zarezadeh, Z. Z., Li, Y., & Xiang, Z. (2019) · Tourism Review · doi:10.1108/tr-06-2019-0279 · Cited by 50
The dark side of digital technology to overtourism: the case of Barcelona
Bourliataux‐Lajoinie, S., Dosquet, F., & Arriaga, J. L. D. O. (2019) · Worldwide Hospitality and Tourism Themes · doi:10.1108/whatt-06-2019-0041 · Cited by 57
Conceptualizing Context in an Intelligent Mobile Environment in Travel and Tourism
Lamsfus, C., Xiang, Z., Alzua-Sorzabal, A., & Martín, D. (2013) · Springer eBooks · doi:10.1007/978-3-642-36309-2_1 · Cited by 51
Developing Tourism Education Through Social Media
Hajli, N., & Lin, X. (2014) · Tourism Planning & Development · doi:10.1080/21568316.2014.883426 · Cited by 48
“New advancements in ICTs and emergence of social media will provide some solutions for these challenges in tourism, as they are changing the way individuals acquire information related to tourism (Buhalis & Law, 2008).”
BackgroundSharma, M., Antony, R., Sehrawat, R., Cruz, A. C., & Daim, T. U. (2021) · Technology in Society · doi:10.1016/j.techsoc.2021.101781 · Cited by 52
Fernández, J. I. P., Cala, A. S., & Domecq, C. F. (2011) · Tourism Economics · doi:10.5367/te.2011.0033 · Cited by 47
Grimm, K. E., & Needham, M. D. (2012) · Tourism Management Perspectives · doi:10.1016/j.tmp.2011.12.007 · Cited by 47
“…a lover's paradise implies the personmight bemotivated to visit for romance Many of these studies tying together motivations and promotional material did not examine information on the internet, which is frequently used by tourists and has arguably changed traveler behavior (Buhalis & Law, 2008).”
BackgroundInfluentialMeasuring the effectiveness of US official state tourism websites
Li, X., & Wang, Y. (2011) · Journal Of Vacation Marketing · doi:10.1177/1356766711423436 · Cited by 48
“The ICTs empower consumers in a way that travelers are not only able to obtain information and make reservation at lower time and monetary costs, but also share traveling experience, express views and make a relationship with people from different destinations (Buhalis and Law, 2008).”
BackgroundInfluentialChiappa, G. D., Lorenzo‐Romero, C., & Alarcón‐del‐Amo, M. (2015) · Current Issues in Tourism · doi:10.1080/13683500.2015.1077208 · Cited by 47
“Important changes have occurred in the ways in which travellers search for information since the advent of information and communication technologies, the Internet (Buhalis & Law, 2008) and user-generated content (UGC) (Bronner & de Hoog, 2010; Gretzel & Yoo, 2008).”
BackgroundSarker, M., Mohd‐Any, A. A., & Kamarulzaman, Y. (2018) · Journal of Hospitality and Tourism Management · doi:10.1016/j.jhtm.2018.11.002 · Cited by 47
Ghorbani, A., Danaei, A., Zargar, S. M., et al. (2019) · Heliyon · doi:10.1016/j.heliyon.2019.e01850 · Cited by 47
“Also, tourism is one of the pioneer industries in the application of new age technologies (Buhalis and Law, 2008).”
BackgroundLet's travel: Voices from the millennial female Muslim travellers
Oktadiana, H., Pearce, P. L., & Li, J. (2020) · International Journal of Tourism Research · doi:10.1002/jtr.2355 · Cited by 59
Smart Korea: Governance for smart justice during a global pandemic
Choi, J., Lee, S.-H., & Jamal, T. B. (2020) · Journal of Sustainable Tourism · doi:10.1080/09669582.2020.1777143 · Cited by 53
“…growing literature on smart tourism and the smart destination is emerging with the development and application of Information and Communication Technologies (ICTs) to tourism and destination management (Buhalis & Law, 2008; Del Chiappa & Baggio, 2015; Ivars-Baidal et al., 2019; Jovicic, 2019).”
BackgroundSimulated satiation through reality‐enhancing technology
Pala, E., Kapitan, S., & van Esch, P. (2021) · Psychology and Marketing · doi:10.1002/mar.21582 · Cited by 46
Risk culture as a blessing in tourism development: Long-run effects of epidemic disasters
Fu, T., Yang, Y., Zhang, H., & Mao, Z. (2023) · Annals of Tourism Research · doi:10.1016/j.annals.2023.103682 · Cited by 46
Technology induced competitive advantage: a case of US lodging industry
Bilgihan, A., & Wang, Y. (2016) · Journal of Hospitality and Tourism Technology · doi:10.1108/jhtt-01-2015-0001 · Cited by 46
Activity-based market segmentation of rural well-being tourists
Pesonen, J. A., & Tuohino, A. (2015) · Journal Of Vacation Marketing · doi:10.1177/1356766715610163 · Cited by 46
“According to Fodness and Murray (1997), information technology reduces uncertainty and perceived risks and also enhances the quality of trips since the needs of customers can be better met and served when they can find more information and do more research on a particular topic or destination (Buhalis and Law, 2008).”
BackgroundInfluentialData Mining in Tourism Data Analysis: Inbound Visitors to Japan
Shapoval, V., Wang, M. C., Hara, T., et al. (2017) · Journal of Travel Research · doi:10.1177/0047287517696960 · Cited by 46
“While some academic articles (Buhalis, 1997; Pyo, Uysal, & Chang, 2002; Buhalis & Law, 2008) have emphasized the need for data mining in tourism rather than empirical research with classical statistics, empirical research undertaken with data mining tools remains highly limited (Kim, Timothy, &…”
E-complaint tracking and online problem-solving strategies in hospitality management
Şahin, İ., Gülmez, M., & Kitapçı, O. (2017) · Journal of Hospitality and Tourism Technology · doi:10.1108/jhtt-02-2017-0009 · Cited by 46
Kim, D., & Jang, S. S. (2018) · Service Business · doi:10.1007/s11628-018-0367-8 · Cited by 47
Intelligent system applications in electronic tourism
Büyüközkan, G., & Ergün, B. (2010) · Expert Systems with Applications · doi:10.1016/j.eswa.2010.11.080 · Cited by 45
“This transformation affected the tourism sector as it affected all the sectors of economy (Bell & Tang, 1998; Buhalis, 2003; Buhalis & Law, 2008; Hanna & Millar, 1997; Lace, 2004).”
Background
Metadata
- Authors
- Buhalis, D., & Law, R.
- Affiliations
- Bournemouth University (GB)
- Hong Kong Polytechnic University (HK)
- Corresponding author
- Buhalis, Dimitrios
- Venue
- Tourism Management
- Publisher
- Elsevier BV
- Published
- 2008-08
- Volume
- 29
- Issue
- 4
- Pages
- 609-623
- ISSN
- 0261-5177 (ISSN-L)
- OpenAlex
- W2041711461
- Semantic Scholar
- 862fb90d5a788335f20fd03bb76be7e143aca153
- Cited by
- 3,823
- References
- 203
- Citations by year
- 2026: 240 · 2025: 238 · 2024: 268 · 2023: 213 · 2022: 257 · 2021: 320 · 2020: 333 · 2019: 268 · 2018: 221 · 2017: 257 · 2016: 245 · 2015: 235 · 2014: 193 · 2013: 185 · 2012: 141
- FWCI
- 235.80
- Type
- journal article
- Language
- en
- Open access
- Locations
- Tourism Management (publishedVersion)
- Bournemouth University Research Online (Bournemouth University) (submittedVersion)
- PolyU Institutional Research Archive (Hong Kong Polytechnic University) (submittedVersion)
- Memoria digital de Canarias (Universidad de Las Palmas de Gran Canaria) (submittedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Tourism, Leisure and Hospitality Management › Diverse Aspects of Tourism Research
- Social Sciences › Business, Management and Accounting › Marketing › Digital Marketing and Social Media
- Social Sciences › Business, Management and Accounting › Tourism, Leisure and Hospitality Management › Hospitality and Tourism Education
- Keywords
- eTourism, information technology in tourism, tourism industry structure, research trends
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