The DOI matches its Crossref record; 173 of the 203 references it cites were found in a registry or an index; 3 of the 85 sources its claims cite were checked for support.
Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research
Open accessOverview
AI snapshot
Written from the paper’s full text.
TL;DR
This review synthesizes two decades of eTourism research and argues that ICTs have transformed tourism demand, supply, and industry structure. It identifies consumer-centric technologies as the likely future focus and calls for broader, more empirical research.
Key findings
- The review analyzed more than 149 relevant publications and organized the field around three main axes: consumers and demand, technological innovation, and industry/business functions.
- Cited bibliometric evidence includes Frew’s estimate of 665 refereed articles from 1980–1999, and Leung and Law’s finding of 4,140 papers in six leading hospitality/tourism journals from 1986–2005, of which 195 focused on ICTs, 66 appeared in Cornell Quarterly and only 5 in Annals of Tourism Research; among the 195, 137 (70.26%) had at least one author affiliated with a North American institution.
- The Internet changed consumer behavior through direct information search, online booking, price comparison and transparency, dynamic packaging, virtual travel communities/Web 2.0, and electronic complaints/word-of-mouth; barriers include payment security, privacy, lack of personal service, inexperience, and time.
- Technological and industry themes include interoperability/ontologies, multimedia/3D/telepresence, mobile/wireless/WiMAX/location-based services, website usability/accessibility, and ambient intelligence; the Internet alters competitive forces, distribution, disintermediation, branding, and pricing.
Methods
- Literature review of eTourism publications over 20 years, searching ScienceDirect, EBSCOHost’s tourism and hospitality index, and Google Scholar between April 2007 and January 2008 using keyword combinations, plus key references from mainstream journals and ENTER proceedings.
- More than 149 relevant articles were selected and analyzed, then grouped thematically into demand, technology, and industry dimensions, with implications and future research directions.
Limitations
- Stated: the review predominantly includes publications from tourism publication channels; it uses an unsophisticated method for grouping articles; it lacks empirical data from industry practitioners and academic researchers on the applicability and implications of the reviewed work; future studies should extend the publication period and analyze findings progressively.
- Evident from the text: the paper is a narrative/thematic synthesis rather than a systematic quantitative meta-analysis or primary empirical study, and the cited bibliometric data note a North American affiliation skew that may limit generalizability.
Model-written summary. Check it against the paper before relying on it.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
55 No full text of the sources · 25 Own interpretation · 15 Sources not found · 8 No basis given · 3 Own method · 3 Own result · 2 Supported so far · 2 Not checked yet · 1 Partly supported · accuracy not yet measured
A result the paper reports from its own data — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“Among the 195 papers analyzed in that study, 137 papers (70.26%) had at least one author who was affiliated with North American institutes.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONCLUSIONS AND FUTURE RESEARCH
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
The paper states this without a source or data behind it here, so there is nothing to check it against. The quote shows it is in the paper.
In the paper
“Three main themes are identified as the main axes of eTourism research, namely: Consumers and demand dimensions, Technological Innovation and Industry functions.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONCLUSIONS AND FUTURE RESEARCH
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
The paper states this without a source or data behind it here, so there is nothing to check it against. The quote shows it is in the paper.
In the paper
“as the main axes of eTourism research, namely: Consumers and demand dimensions, Technological Innovation and Industry functions.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONCLUSIONS AND FUTURE RESEARCH
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
A claim is checked only against the cited paper’s full text, never its abstract, and none is available for its sources.
In the paper
“VTCs, however, may be at risk of losing members if their members are not satisfied with the content, design, security policies, and repercussions for non-compliance with community rules (Allison et al., 2005;Wang et al., 2002).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
hedgedconditional- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
In the paper
“Oorni and Klein (2003), however, found that low cost airlines have high online booking ratios because they offer simple products and are pursuing a direct sales strategy.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Oorni and Klein (2003) source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
In the paper
“In addition, satisfaction online has a positive impact on loyalty both to the organisational programmes and their website (Anderson & Srinivansan, 2003).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Anderson & Srinivansan, 2003 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
In the paper
“Research findings have shown privacy issues also play a significant role in inhibiting purchase of travel-related products online (Kolsaker, Lee-Kelley, & Choy, 2004).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Kolsaker, Lee-Kelley, & Choy, 2004 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
In the paper
“Electronic Word-Of-Mouth (WOM) is a useful tool to disseminate complaints about brands via websites, chat rooms and consumer forums (Gelb & Sundaram, 2002).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Gelb & Sundaram, 2002 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
In the paper
“The Internet has changed tourism consumer behaviour dramatically (Mills & Law, 2004).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not matchedcites Mills & Law, 2004
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
boosteddirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
- Not matched
In the paper
“At present, there is a large increase in the number of customers who make reservations directly from hotel websites (Jeong et al., 2003).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Jeong et al., 2003 source
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
- Probably not a substantial claim. 68
- It may state two separate claims as one. 47
The sources with a verdict support this claim; the rest weren’t checked yet, have no full text we could read, or their verdicts aren’t rated yet.
In the paper
“Prior research shows that search costs decrease in electronic markets due to diminishing cost of data exchange.This, in turn, enables consumers to find offers that meet their needs and tastes (Bakos, 1997(Bakos, , 1998)).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Bakos, 1997 source
- Supportedcites Bakos, 1998 source
The Search section states that electronic marketplaces lower buyers’ costs of obtaining price and product information and sellers’ costs of communicating it. It also says lower search costs help buyers identify products that better match their needs, supporting the citing sentence’s account of lower-cost information exchange. (LLM, conf=0.88)
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
The cited sources support only part of this claim — read each source’s verdict below.
In the paper
“Research found substantial price dispersion for domestic airline tickets offered by online travel agents in the US where the average price was lower than traditional travel agents (Brynjolfsson & Smith, 2000;Clemons et al., 2002).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Brynjolfsson & Smith, 2000 source
- Partly supportedcites Clemons et al., 2002 sourceExperimental — accuracy not yet measured
The Abstract and Introduction report substantial price dispersion among online travel agents, and the study’s ticket requests were for travel entirely within the U.S. (data notes). The Introduction says requests were drawn from a traditional agent’s travel patterns, but the cited passages compare prices among online agents, not their average price with traditional agents. (LLM, conf=0.87)
plaincorrelational- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
The sources with a verdict support this claim; the rest weren’t checked yet, have no full text we could read, or their verdicts aren’t rated yet.
In the paper
“Prior research shows that search costs decrease in electronic markets due to diminishing cost of data exchange.This, in turn, enables consumers to find offers that meet their needs and tastes (Bakos, 1997(Bakos, , 1998)).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Bakos, 1997 source
- Supportedcites Bakos, 1998 source
The Search section says electronic marketplaces lower buyers’ costs of obtaining information about sellers’ prices and product features. It adds that lower search costs help buyers identify and purchase products that better match their needs. (LLM, conf=0.94)
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
The paper states this without a source or data behind it here, so there is nothing to check it against. The quote shows it is in the paper.
In the paper
“The rapid development in telecommunication technologies, collaborations at the national and international levels had substantially increased publications 154% and 275% respectively between the first and second decades during the study period.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INTRODUCTION
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
A result the paper reports from its own data — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“At the end of the database search, more than 149 published articles were determined to be relevant to this study as they had made a critical contribution to this area and they are analyzed in this paper.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INTRODUCTION
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
- Rests on an assumption: The more than 149 published articles identified by the database search are representative of the critical contributions to eTourism research.
The paper states this without a source or data behind it here, so there is nothing to check it against. The quote shows it is in the paper.
In the paper
“The literature review undertaken demonstrates that eTourism research is in its infancy and that a number of issues are only now start being addressed in the literature.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONCLUSIONS AND FUTURE RESEARCH
boosted- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
A result the paper reports from its own data — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“out of 4140 papers published in the six leading research journals in hospitality and tourism in the period of 1986 to 2005”
- Also stated in: § CONCLUSIONS AND FUTURE RESEARCH · plain
“195 papers focused on ICTs, 66 of which appeared in the CQ and only 5 in the ATR.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONCLUSIONS AND FUTURE RESEARCH
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
- Also stated in: § CONCLUSIONS AND FUTURE RESEARCH · plain
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“If the past 20 years have seen an emphasis on technology per se, then since the Year 2000 we have been witnessing the truly transformational effect of the communications technologies.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INTRODUCTION
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: fails — It may be too vague to check against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: fails — The paper may give no reason why it holds.
Probably not a substantial claim. It may be too vague to check against evidence. The paper’s conclusions may not depend on it. The paper may give no reason why it holds.
None of the sources cited for this claim have been checked yet.
In the paper
“Technological progress and tourism have been going hand in hand for years (Sheldon, 1997;Poon, 1993).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INTRODUCTION
What the sources say
- Not matchedcites Sheldon, 1997
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
- Not checked — no full text of the sourcecites Poon, 1993 source
plaincorrelational- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
- Not matched
In the paper
“Not only ICTs empower consumers to identify, customise and purchase tourism products but they also support the globalisation of the industry by providing effective tools for suppliers to develop, manage and distribute their offerings worldwide (Buhalis, 1998).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INTRODUCTION
What the sources say
- Not checked — no full text of the sourcecites Buhalis, 1998 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
In the paper
“Increasingly, ICTs play a critical role for the competitiveness of tourism organisations and destinations as well as for the entire industry as a whole (UNWTO, 2001).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INTRODUCTION
What the sources say
- Not matchedcites UNWTO, 2001
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
- Not matched
In the paper
“Developments in ICTs have undoubtedly changed both business practices and strategies as well as industry structures (Porter, 2001).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INTRODUCTION
What the sources say
- Not checked — no full text of the sourcecites Porter, 2001
boosteddirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
In the paper
“ICTs have also changed radically the efficiency and effectiveness of tourism organisations, the way that businesses are conducted in the marketplace, as well as how consumers interact with organisations (Buhalis, 2003).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INTRODUCTION
What the sources say
- Not checked — no full text of the sourcecites Buhalis, 2003
boosteddirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
A claim is checked only against the cited paper’s full text, never its abstract, and none is available for its sources.
In the paper
“The establishment of the Computer Reservations Systems (CRSs) in the 1970s and Global Distribution Systems (GDSs) in the late 1980s, followed by the development of the Internet in the late 1990s, have transformed the best operational and strategic practices in the industry dramatically (Buhalis, 2003;O'Connor, 1999;Emmer et al,, 1993;eBusiness Watch, 2006).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INTRODUCTION
What the sources say
boosteddirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
In the paper
“In the Internet era even individuals have sufficient power to take on powerful organizations such as airlines (Buhalis, 2004).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Buhalis, 2004 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
In the paper
“ICTs convergence effectively integrates the entire range of hardware, software, groupware, netware and humanware and blurs the boundaries between equipment and software (Werthner & Klein,1999).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
What the sources say
- Not checked — no full text of the sourcecites Werthner & Klein,1999 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
In the paper
“The Internet is already influencing the consumer behaviour in developing countries such as China enabling consumers to have much more choice (Li & Buhalis, 2006).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not matchedcites Li & Buhalis, 2006
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
- Not matched
In the paper
“According to Wolfe, Hsu, and Kang's (2004) research, the reasons of consumers not purchasing travel products online are the lack of personal service, security issues, lack of experience, and time consuming.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Wolfe, Hsu, and Kang's (2004) source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
In the paper
“Pouloudi, Vassilopoulou, and Ziouvelou (2002) summarized the Internet users' profile into seven e-social factors, namely: region/geography, culture, legal/regulation/policy, economic, ethical/professional, social capital/social networks, and social structure.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not matchedcites Pouloudi, Vassilopoulou, and Ziouvelou (2002)
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
- Not matched
In the paper
“ICTs not only reduce uncertainty and perceived risks but also enhance the quality of trips (Fodness & Murray, 1997).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Fodness & Murray, 1997 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
In the paper
“Cotte, Chowdhury, Ratneshwar and Ricci's (2006) study finds that utilitarianconsumption highly correlates with information search and online shopping behaviour.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Cotte, Chowdhury, Ratneshwar and Ricci's (2006) source
plaincorrelational- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
In the paper
“Ricci (2002) further stated that a recommender system can provide valuable information to assist consumers' decision making process.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Ricci (2002)
plainconditional- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
In the paper
“At present, many tourism practitioners do not know which VTCs exist and how to handle e-complaints in virtual communities, resulting in losing customers and negative WOM (Mattila & Mount, 2003).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Mattila & Mount, 2003 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
In the paper
“In the past, less than 5 percent of customers who were dissatisfied had actually voiced out their complaints (Albrecht & Zemke, 1985).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Albrecht & Zemke, 1985
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
In the paper
“Customers search for travel related information, make online air ticket bookings, online room reservations, and other online purchases themselves instead of relying on travel agencies to undertake this process for them (Morrison et al., 2001).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Morrison et al., 2001 source
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
In the paper
“According to Graeupl (2006), flight information and accommodation are the most searched topics for the consumers aged between 50 to 60 years olds, and most of them were not interested in package holidays.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not matchedcites Graeupl (2006)
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
- Not matched
In the paper
“Increasingly, ICTs enable travellers to access reliable and accurate information as well as to undertake reservations in a fraction of time, cost and inconvenience required by conventional methods (O'Connor, 1999).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites O'Connor, 1999 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
In the paper
“Many consumers rely on WOM to reduce the perceived risks and uncertainty before they make any purchases (Walker, 2001).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Walker, 2001 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“The ICT driven business processes re-engineering observed in the industry gradually generates a new paradigm-shift.This alters the structure of the entire industry and develops a whole range of opportunities and threats for all stakeholders.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INTRODUCTION
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. It may state two separate claims as one.
In the paper
“Leading global online travel agents, such as Expedia, Orbitz, Lastminute.com,Opodo and Travelocity, are mainly successful for their provision of a platform for one-stop shopping with significant improvement in usability and interaction design (Klein, 2002).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Klein, 2002 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
In the paper
“Not only ICTs empower consumers to identify, customise and purchase tourism products but they also support the globalisation of the industry by providing effective tools for suppliers to develop, manage and distribute their offerings worldwide (Buhalis, 1998).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INTRODUCTION
What the sources say
- Not checked — no full text of the sourcecites Buhalis, 1998 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
In the paper
“Weber and Roehl (1999) found that people purchasing travel products online are more likely to have been online for four years or more”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Weber and Roehl (1999) source
plaincorrelational- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
In the paper
“Technology therefore emerges as an”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
What the sources say
- Not checked — no full text of the sourcecites Buhalis, 2003
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
In the paper
“In recent years, children, however, also play a key role in the decision making process (Wang et al., 2004).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not matchedcites Wang et al., 2004
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
plaincorrelational- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
- Not matched
None of the sources cited for this claim could be matched to a paper in Crossref, so there is nothing to check it against.
In the paper
“A recommender system can support travellers in a complex decision-making process by identifying better customer requirements and by correlating those to other consumers and their preferences (Fesenmaier, Werthner, & Wöber, 2003, Ricci & Werthner, 2002, 2006).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not matchedcites Fesenmaier, Werthner, & Wöber, 2003
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
- Not matchedcites Ricci & Werthner, 2002, 2006
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
plainconditional- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
- Not matched
In the paper
“Although different recommendation technologies have been applied to eTourism, Rabanser and Ricci (2005) argued that the existence of different business models present application challenges.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Rabanser and Ricci (2005) source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
In the paper
“Buhalis (1998) stated that potential tourists have become more independent and sophisticated on using a wide range of tools to arrange for their trips.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Buhalis (1998) source
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
In the paper
“According to Snepenger, Meged, Snelling and Worrall (1990), the four major factors that influence information search in the tourism context are i) the composition of vacation groups, ii) the presence of families and friends at the destination, iii) prior visits to the destination, and iv) the degree of novelty associated with the destination.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Snepenger, Meged, Snelling and Worrall (1990) source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
In the paper
“Frew (2000) estimated that 665 refereed articles were published in the 20 years period 1980 through 1999.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INTRODUCTION
What the sources say
- Not checked — no full text of the sourcecites Frew (2000) source
hedged- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
In the paper
“Personality has been related to the selection of vacation destinations, the choice of leisure activities throughout the vacation, and other travel-related decisions (Mardrigal, 1995).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not matchedcites Mardrigal, 1995
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
plaincorrelational- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
- Not matched
In the paper
“A Virtual Travel Community (VTC) makes it easier for people to obtain information, maintain connections, develop relationships, and eventually make travel-related decisions (Stepchenkova, Mills, & Jiang, 2007).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not checked — no full text of the sourcecites Stepchenkova, Mills, & Jiang, 2007 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
In the paper
“Despite VTCs' large potential impact on the tourism industry, Preece (2000) stated that research on the topic is still at an infancy stage when comparing to other geographical and physical communities.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
- Not matchedcites Preece (2000)
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
- Not matched
A claim is checked only against the cited paper’s full text, never its abstract, and none is available for its sources.
In the paper
“Previous research showed that tourists who searched on the Internet tended to spend more at their destinations as compared to those who consult other information sources (Bonn, Furr, & Susskind, 1998;Luo, Feng, & Cai, 2004).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
What the sources say
plaincorrelational- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
In the paper
“Travellers expect websites to be informative, interactive, and attractive (Chu, 2001).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
What the sources say
- Not checked — no full text of the sourcecites Chu, 2001 source
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“Nevertheless, these technologies need further customization before they can totally match with users' needs.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
plain- Asserted: passes — The authors put it forward as true.
- Checkable: fails — It may be too vague to check against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. It may be too vague to check against evidence. The paper’s conclusions may not depend on it.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“The technical complexity of modern systems based on ICTs demands that all aspects of the innovation chain integrate their efforts.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > Implications
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: fails — It may be too vague to check against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: fails — The paper may give no reason why it holds.
Probably not a substantial claim. It may be too vague to check against evidence. The paper’s conclusions may not depend on it. The paper may give no reason why it holds.
In the paper
“Lastly, Cunliffe (2000) emphasized a poor web design resulted in a loss of 50 percent of potential sales and the negative experience lead to a loss of 40 percent of potential repeated visits.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
What the sources say
- Not checked — no full text of the sourcecites Cunliffe (2000) source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
In the paper
“WiMAX promotes conformance and interoperability of the IEEE 802.16 standard and provides wireless data over a long distance (Patton, Aukerman & Shorter, 2005).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
What the sources say
- Not checked — no full text of the sourcecites Patton, Aukerman & Shorter, 2005
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
In the paper
“Staab and Werthner (2002) stated that interoperability is a major technical issue”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
What the sources say
- Not matchedcites Staab and Werthner (2002)
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
- Not matched
In the paper
“The Internet is changing the industry structure by altering barriers to entry, minimising switching costs, revolutionising distribution channels, facilitating price transparency and competition, whilst enhancing production efficiency (Kim, Nam, & Stimpert, 2004).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INDUSTRY AND BUSINESS FUNCTIONS
What the sources say
- Not checked — no full text of the sourcecites Kim, Nam, & Stimpert, 2004 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
In the paper
“Hashim, Murphy and Law (2007) consolidated 25 tourism and hospitality website studies from 1996 to 2006 on website quality and features analysis and generated 74 website features.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
What the sources say
- Not checked — no full text of the sourcecites Hashim, Murphy and Law (2007) source
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“The concentration and coherence required to achieve both significant technological development and market impact necessitate engagement of both the research and business communities to integrate the rapid co-evolution of technology, the market, social and administrative requirements.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > Implications
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: fails — It may be too vague to check against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: fails — The paper may give no reason why it holds.
Probably not a substantial claim. It may be too vague to check against evidence. The paper’s conclusions may not depend on it. The paper may give no reason why it holds.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“eLearning has been accepted as a means of increasing skills and knowledge, and is being integrated into their training strategy along with other methods of delivering training.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INDUSTRY AND BUSINESS FUNCTIONS
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“Despite the aforementioned benefits, hitherto the eTourism virtuality is still primitive.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > Implications
plain- Asserted: passes — The authors put it forward as true.
- Checkable: fails — It may be too vague to check against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: fails — The paper may give no reason why it holds.
Probably not a substantial claim. It may be too vague to check against evidence. The paper may give no reason why it holds.
In the paper
“mobile services now enable travellers to book hotel rooms and air-tickets, car rentals, retrieve information about transportation schedules, travel guides for destinations, and dining guides (Berger et al., 2003).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
What the sources say
- Not checked — no full text of the sourcecites Berger et al., 2003 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“Interoperability offers a realistic alternative to standardisation, as many of the initiatives to establish global standards in tourism have failed to be widely accepted.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
In the paper
“The four primary functions of LBS for the traveller are: (1) localization of persons, objects, and places, (2) routing between them, (3) search for objects in proximity such as restaurants, shops, hotels, or sights, and (4) information about travelling conditions, such as traffic-related data (Berger et al., 2003).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
What the sources say
- Not checked — no full text of the sourcecites Berger et al., 2003 source
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
A claim is checked only against the cited paper’s full text, never its abstract, and none is available for its sources.
In the paper
“Telepresence relies on how closely the computer-mediated experience simulates real-world interaction with a product and is determined by the extent to which interactivity is achieved (Fiore et al., 2005;Shih, 1998).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
What the sources say
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“This jeopardises the opportunities for tourism corporations to develop credible interfaces with other members of the value-chain, and thus, it prevents them from developing their virtuality further.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > Implications
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: fails — The paper may give no reason why it holds.
Probably not a substantial claim. The paper may give no reason why it holds. It may state two separate claims as one.
In the paper
“As a result, the Internet forces tourism organisations around the world to change their strategies dramatically (Buhalis & Zoge, 2007).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INDUSTRY AND BUSINESS FUNCTIONS
What the sources say
- Not checked — no full text of the sourcecites Buhalis & Zoge, 2007 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
In the paper
“Similarly, Maedche and Staab (2002;2003) showed that semantic web technologies can be used for tourism information systems to provide useful information on text and graphics, as well as generating a semantic description that is interpretable by machines.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
What the sources say
- Not matchedcites Maedche and Staab (2002;2003)
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
- Not matched
In the paper
“By using the Web and the Internet as marketing tools, tourism organizations also gained some distinct advantages in cost reduction, revenue growth, marketing research and database development, and customer retention (Morrison, Taylor, Morrison, & Morrison, 1999).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INDUSTRY AND BUSINESS FUNCTIONS
What the sources say
- Not checked — no full text of the sourcecites Morrison, Taylor, Morrison, & Morrison, 1999
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“Interacting with multimedia-enhanced websites can produce telepresence and allow people to “experience” products and destinations without actually visiting a place.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
In the paper
“Han and Mills (2006) stated that the current website design have nine themes that will affect the screen readers for the visual-impaired users.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
What the sources say
- Not matchedcites Han and Mills (2006)
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
- Not matched
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“eLearning is also widely utilised as an essential feature of training delivery, but the levels of its adoption in companies differ.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INDUSTRY AND BUSINESS FUNCTIONS
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
In the paper
“The web therefore introduced utter transparency in the marketplace (Buhalis, 2003).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INDUSTRY AND BUSINESS FUNCTIONS
What the sources say
- Not checked — no full text of the sourcecites Buhalis, 2003
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“This trend commoditized the tourism product and challenged differentiation strategies and branding.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INDUSTRY AND BUSINESS FUNCTIONS
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“Consumers are becoming incredibly powerful and are increasingly able to determine elements of their tourism products.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONCLUSIONS AND FUTURE RESEARCH
plaincorrelational- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: fails — The paper may give no reason why it holds.
Probably not a substantial claim. The paper may give no reason why it holds. It may state two separate claims as one.
The paper states this without a source or data behind it here, so there is nothing to check it against. The quote shows it is in the paper.
In the paper
“Increasingly ICTs are used to reengineer all business functions and processes towards supporting the organisation on its entirety rather than automating.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INDUSTRY AND BUSINESS FUNCTIONS
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: fails — The paper may give no reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. The paper may give no reason why it holds.
In the paper
“WiMAX is expected to offer the highest possible coverage, up to 30 miles (Odinma, Oborkale, & Kah, 2007) providing Internet broadband wireless access to entire destinations.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
What the sources say
- Not matchedcites Odinma, Oborkale, & Kah, 2007
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
hedged- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
- Not matched
In the paper
“Redesigning processes and eliminating repetitive tasks reduced labour costs and increased efficiency (Buhalis, 1998).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INDUSTRY AND BUSINESS FUNCTIONS
What the sources say
- Not checked — no full text of the sourcecites Buhalis, 1998 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“The technological revolution experienced through the development of the Internet has changed dramatically the market conditions for tourism organisations.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONCLUSIONS AND FUTURE RESEARCH
boosteddirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: fails — The paper may give no reason why it holds.
Probably not a substantial claim. The paper may give no reason why it holds.
In the paper
“the Web allows people from around the world to virtually interact with a destination through three-dimensional (3D) virtual tours (Cho & Fesenmaier, 2001).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
What the sources say
- Not checked — no full text of the sourcecites Cho & Fesenmaier, 2001
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
In the paper
“The Internet also enabled them to dynamically package their individualised products by combining different travel products (i.e.accommodation, transportation etc.) (Daniele & Frew, 2005).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INDUSTRY AND BUSINESS FUNCTIONS
What the sources say
- Not checked — no full text of the sourcecites Daniele & Frew, 2005 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
In the paper
“A major challenge for their wide adoption, however, is the language barriers (Chen & Hsu, 2000) that make the mobile information not providing the latest information due to delay in translation.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
What the sources say
- Not checked — no full text of the sourcecites Chen & Hsu, 2000 source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“Always-on (when users are connected to the Internet constantly) connectivity creates great opportunities for interactivity at the destination and the provision of personalized, contextualized, and location based services (LBS).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: fails — The paper may give no reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. The paper may give no reason why it holds.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“To the degree that tourism organizations need to interact dynamically with partners to develop and deliver tourism products, interoperability will be critical for their ability to work efficiently with others.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
plainconditional- Asserted: passes — The authors put it forward as true.
- Checkable: fails — It may be too vague to check against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. It may be too vague to check against evidence. The paper’s conclusions may not depend on it.
In the paper
“Pricing became utterly transparent and hence the price that appeared in different distribution channels had to be coordinated to ensure price parity (O'Connor, 2003).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INDUSTRY AND BUSINESS FUNCTIONS
What the sources say
- Not matchedcites O'Connor, 2003
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
- Not matched
The paper states this without a source or data behind it here, so there is nothing to check it against. The quote shows it is in the paper.
In the paper
“Moreover, it is crucial for tourism practitioners to proactively incorporate ICTs into their efforts to improve service quality as ICTs enable organisations to dynamically differentiate and specialise their products and services.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INDUSTRY AND BUSINESS FUNCTIONS
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“A number of organisations fail to appreciate the benefits of co-opetition and co-destiny, when organisations collaborate with players that they would normally regard as competitors.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > Implications
plain- Asserted: passes — The authors put it forward as true.
- Checkable: fails — It may be too vague to check against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: fails — The paper may give no reason why it holds.
Probably not a substantial claim. It may be too vague to check against evidence. The paper’s conclusions may not depend on it. The paper may give no reason why it holds.
In the paper
“ICT developments have direct impacts on the competitiveness of enterprises they determine the two fundamental roots to competitive advantage, i.e. differentiation and cost advantage (Porter, 2001).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INDUSTRY AND BUSINESS FUNCTIONS
What the sources say
- Not checked — no full text of the sourcecites Porter, 2001
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“Interoperability enables partners to interact electronically with each other by the most convenient method and to deliver the right information at the right time to the right user at the right cost.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
The paper states this without a source or data behind it here, so there is nothing to check it against. The quote shows it is in the paper.
In the paper
“In a addition, Web 2.0 or Travel 2.0 providers such as Tripadvisor.com,IGOUGO.com and Wayn.com also enable consumers to interact and to offer peer to peer advice.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INDUSTRY AND BUSINESS FUNCTIONS
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
In the paper
“Assistive technologies such as voice browsers can provide certain assistance for these customers to access web information (Pühretmair, 2004).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
What the sources say
- Not checked — no full text of the sourcecites Pühretmair, 2004 source
plainconditional- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“They are also much more sophisticated and experienced and therefore are much more difficult to please.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONCLUSIONS AND FUTURE RESEARCH
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: fails — It may be too vague to check against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: fails — The paper may give no reason why it holds.
Probably not a substantial claim. It may be too vague to check against evidence. The paper’s conclusions may not depend on it. The paper may give no reason why it holds. It may state two separate claims as one.
In the paper
“O'Connor and Murphy (2004) reviewed recent research on information technology in the hospitality industry and revealed three broad research areas: the Internet's effects on distribution; on pricing; and on consumer interactions.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONCLUSIONS AND FUTURE RESEARCH
What the sources say
- Not checked — no full text of the sourcecites O'Connor and Murphy (2004) source
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“The Internet promotes the mass-customisation of tourism products as it supports the industry to target niche markets of significant size in different geographical locations.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > INDUSTRY AND BUSINESS FUNCTIONS
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: fails — The paper may give no reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. The paper may give no reason why it holds.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“It is not expected to offer wide and omnipresent coverage like mobile networks do.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > TECHNOLOGICAL INNOVATION
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“These three themes represent the stakeholders in the demand, supply, and technologies.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONCLUSIONS AND FUTURE RESEARCH
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim.
What the paper did — it cites no source for this, so there is none to check. The quote shows it is in the paper.
In the paper
“Other limitations of this study are the adoption of an unsophisticated method for grouping the published articles”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONCLUSIONS AND FUTURE RESEARCH
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
The paper relies on this without support.
The more than 149 published articles identified by the database search are representative of the critical contributions to eTourism research.
“At the end of the database search, more than 149 published articles were determined to be relevant to this study as they had made a critical contribution to this area and they are analyzed in this paper.”
The paper relies on this without support.
People with disabilities and the elderly represent a growing market segment.
“The hospitality and tourism industries should be aware of the fact that people with disabilities and the elderly represent a growing market segment.”
The paper relies on this without support.
Tourism information needs an extensive representation of photos and graphics in order to provide a tangible image or experience to travel planners.
“Tourism information needs an extensive representation of photos and graphics in order to provide a tangible image or experience to travel planners.”
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
The cited source says what the claim attributes to it.
In the citing paper
“This developmental trajectory continued with the widespread adoption of social media (Sigala et al. 2012), and a move towards realizing mobile tourism in recognition of the high mobility of tourism information and of tourism consumers (Buhalis and Law 2008;Wang et al. 2012).”
From Smart tourism: foundations and developments (2015) · cites this paper as Buhalis and Law 2008
In the citing paper
“As a result, consumers demand highly personalised products that are related to their individual context (Buhalis and Law, 2008) and an effective way to communicate dynamically.”
From SoCoMo marketing for travel and tourism: Empowering co-creation of value (2015) · cites this paper as Buhalis and Law, 2008
In the citing paper
“Further opportunities will arrive with the increased introduction of 4G and 5G and extensive Wifi coverage, which will provide users with wireless broadband Internet access to entire destinations and the elimination of expensive data roaming charges (Buhalis and Law, 2008).”
From SoCoMo marketing for travel and tourism: Empowering co-creation of value (2015) · cites this paper as Buhalis and Law, 2008
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
Each contradiction between two passages listed here was confirmed by an independent check.
Rated minor: it would not touch a result — a value no result rests on, a p-value that stays on the same side of the significance level, or a conflict that is clerical, resolved elsewhere in the paper, or outside its own findings.
In the paper
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
“(Pechlaner et al., 2002, Main, 2002).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > References
“80. Main, H. (2001). The expansion of technology in small and medium hospitality enterprises with a focus on net technology.”
Rated minor: it would not touch a result — a value no result rests on, a p-value that stays on the same side of the significance level, or a conflict that is clerical, resolved elsewhere in the paper, or outside its own findings.
In the paper
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > References
“120. Raggam, K., & Almer, A. (2005). Acceptance of Geo-multimedia Applications in Austrian Tourism Organizations. In M. Sigala, L. Mich, & J. Murphy (Eds). Information and Communication Technologies in Tourism 2007, (pp. 163-174). New York: Springer- Verlag Wien.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > References
“136. Stepchenkova, S., Mills, J.E., & Jiang, H. (2007). Virtual Travel Communities: Self-Reported Experiences and Satisfaction. In M. Sigala, L. Mich, & J. Murphy (Eds). Information and communication technologies in tourism 2007, (pp. 163-174). New York: Springer-Verlag Wien.”
Rated minor: it would not touch a result — a value no result rests on, a p-value that stays on the same side of the significance level, or a conflict that is clerical, resolved elsewhere in the paper, or outside its own findings.
In the paper
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > References
“67. Kim, W.G., & Lee, H.Y. (2004). Comparison of Web Service Quality between Online Travel Agencies and Online Travel Suppliers. Journal of Travel & Tourism Marketing, 17(2/3), 105-116.”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > References
“128. Shea, L., Enghagen, L., & Khullar, A. (2004). Internet Diffusion of an E-Complaint: A Content Analysis of Unsolicited Responses. Journal of Travel & Tourism Marketing, 17(2/3), 105-116.”
Rated minor: it would not touch a result — a value no result rests on, a p-value that stays on the same side of the significance level, or a conflict that is clerical, resolved elsewhere in the paper, or outside its own findings.
In the paper
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > CONSUMERS AND DEMAND DIMENSIONS
“The Internet is already influencing the consumer behaviour in developing countries such as China enabling consumers to have much more choice (Li & Buhalis, 2006).”
§ Tourism Management 2008 Twenty years on and 10 years after the Internet: The state of eTourism research > References
“74. Li, L. & Buhalis, D. (2005). Predicting Internet Usage for Travel Bookings in China.”
Citations
Cites
Competitive Strategy: Techniques for Analyzing Industries and Competitors
(1980) · Journal of Sustainable Competitive Intelligence · doi:10.24883/iberoamericanic.v2i2.38 · Cited by 16,592
The Virtual Community: Homesteading on the Electronic Frontier
Rheingold, H. (1994) · Cited by 5,655
Defining virtual reality: Dimensions determining telepresence
Steuer, J. (1992) · Journal of Communication · doi:10.1111/j.1460-2466.1992.tb00812.x · Cited by 5,459
(2001) · PubMed · Cited by 3,759
How Competitive Forces Shape Strategy
Porter, M. E. (1989) · doi:10.1007/978-1-349-20317-8_10 · Cited by 3,270
Frictionless commerce? A comparison of Internet and conventional retailers
Brynjolfsson, E., & Smith, M. D. (2000) · Management Science · doi:10.1287/mnsc.46.4.563.12061 · Cited by 2,498
Decision support systems and intelligent systems
Turban, E., & Aronson, J. E. (1997) · University of Maribor digital library (University of Maribor) · Cited by 2,452
E-satisfaction and e-loyalty: A contingency framework
Anderson, R. E., & Srinivasan, S. S. (2003) · Psychology & Marketing · doi:10.1002/mar.10063 · Cited by 2,310
Reducing buyer search costs: Implications for electronic marketplaces
Bakos, J. Y. (1997) · Management Science · doi:10.1287/mnsc.43.12.1676 · Cited by 2,259
Piccoli, G., Ahmad, R., & Ives, B. (2001) · MIS Quarterly · doi:10.2307/3250989 · Cited by 1,587
Research works printed but not linked: 3
- Baum, 2001, E-learning in hospitality and tourism. Education, Singapore's Knowledge Industry Journal, December, 32
- Odinma, 2007, The trends in broadband wireless network technologies, The Pacific Journal of Science and Technology, 8, 118
- Pouloudi, A., Vassilopoulou, K., & Ziouvelou, X. (2002). Considering the societal implications in the adoption of e-business models. In Proceedings of 6th international conference on the transformation of organizations in the information age: Social and ethical implications (ETHICOMP’2002), Lisbon, Portugal, 13–15 November (pp. 237–246).
Cited by
Sorted by citations
Role of social media in online travel information search
Xiang, Z., & Ulrike Gretzel, B. (2009) · Tourism Management · doi:10.1016/j.tourman.2009.02.016 · Cited by 3,722
“The Internet has fundamentally reshaped the way tourismrelated information is distributed and the way people plan for and consume travel (Buhalis & Law, 2008).”
BackgroundSmart tourism: foundations and developments
Gretzel, U., Sigala, M., Xiang, Z., & Koo, C. (2015) · Electronic Markets · doi:10.1007/s12525-015-0196-8 · Cited by 2,589
“tion and of tourism consumers (Buhalis and Law 2008; Wang et al. 2012).”
BackgroundVirtual reality: Applications and implications for tourism
Guttentag, D. A. (2009) · Tourism Management · doi:10.1016/j.tourman.2009.07.003 · Cited by 1,833
A review of innovation research in tourism
Hjalager, A.-M. (2010) · Tourism Management · doi:10.1016/j.tourman.2009.08.012 · Cited by 1,588
“Information and Communication Technology (ICT) has been the backbone of many process innovations in recent decades, and it has attracted a significant strand of research interest with its own agendas and institutions (Buhalis & Law, 2008).”
BackgroundSocial Media in Tourism and Hospitality: A Literature Review
Leung, D., Law, R., van Hoof, H., & Buhalis, D. (2013) · Journal of Travel & Tourism Marketing · doi:10.1080/10548408.2013.750919 · Cited by 1,557
“Alike other review studies in different research areas (e.g., Buhalis & Law, 2008; Jang & Park, 2011), this study only analyzed full-length articles published in refereed academic journals, mainly in the tourism and hospitality fields.”
BackgroundInfluentialSelf-citationMotivations for sharing tourism experiences through social media
Munar, A. M., & Jacobsen, J. K. S. (2014) · Tourism Management · doi:10.1016/j.tourman.2014.01.012 · Cited by 1,259
“Social media platforms permit tourists to digitise and share online knowledge (Buhalis & Law, 2008; Volo, 2010), emotions and experiential moments (Jacobsen & Munar, 2012) far more widely than in the past.”
BackgroundFilieri, R., & McLeay, F. (2013) · Journal of Travel Research · doi:10.1177/0047287513481274 · Cited by 1,187
“For example, Tripadvisor (www.tripadvisor.com), one of the most successful COPs which specializes in travel, enables travelers to write reviews on accommodations all around the world and brings together individuals in discussion forums (Buhalis and Law 2008).”
BackgroundSocial media as a destination marketing tool: its use by national tourism organisations
Hays, S., Page, S. J., & Buhalis, D. (2012) · Current Issues in Tourism · doi:10.1080/13683500.2012.662215 · Cited by 1,112
“The creation and accessibility of the Internet have fundamentally changed how travellers access information, the way they plan for and book trips, and the way they share their travel experiences (Buhalis & Law, 2008; Senecal & Nantel, 2004; Xiang & Gretzel, 2010).”
BackgroundMethodInfluentialSelf-citationBuhalis, D. (2019) · Tourism Review · doi:10.1108/tr-06-2019-0258 · Cited by 1,125
Self-citationSharing economy: A review and agenda for future research
Cheng, M. (2016) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2016.06.003 · Cited by 888
“…key words and abstracts for “sharing economy”, “collaborative economy/consumption” and some typical sharing economy products, such as “AirBnB” through EBSCOHost, Science Direct, and Google Scholar, three of the largest and most popular online databases and search engines (Buhalis and Law, 2008).”
BackgroundFilieri, R., Alguezaui, S., & McLeay, F. (2015) · Tourism Management · doi:10.1016/j.tourman.2015.05.007 · Cited by 882
“Travelers increasingly rely on travel reviews to plan their trips (Buhalis & Law, 2008; Litvin, Goldsmith, & Pan, 2008).”
BackgroundReal-time co-creation and nowness service: lessons from tourism and hospitality
Buhalis, D., & Sinarta, Y. (2019) · Journal of Travel & Tourism Marketing · doi:10.1080/10548408.2019.1592059 · Cited by 883
“…include the interaction of people and organisation; interaction of people and information; interaction of people and technology; technological implementation; interaction of organisation and information; and interaction of organisation and technology (Buhalis & Law, 2008; Yuan, Tseng, & Ho, 2019).”
BackgroundSelf-citationThe digital revolution in the travel and tourism industry
Pencarelli, T. (2019) · Information Technology & Tourism · doi:10.1007/s40558-019-00160-3 · Cited by 1,041
“Its technological evolution has been constant and significant (Buhalis and Law 2008).”
BackgroundKim, M. J., Chung, N., & Lee, C. (2010) · Tourism Management · doi:10.1016/j.tourman.2010.01.011 · Cited by 818
“The energetic growth and development of the tourism industry can in part be attributed to the Internet and ICT (Buhalis & Law, 2008).”
BackgroundInfluentialPike, S., & Page, S. J. (2013) · Tourism Management · doi:10.1016/j.tourman.2013.09.009 · Cited by 1,041
“…Tourism Management articles have been underpinned by previous papers that commented on discrete elements of destination marketing (see for example Buhalis & Law 2008, Weed 2009, Ashworth & Page 2011) and reviews of contemporary themes such as the growth of medical tourism destinations (see for…”
BackgroundConsumer behaviour in tourism: Concepts, influences and opportunities
Cohen, S., Prayag, G., & Moıtal, M. (2013) · Current Issues in Tourism · doi:10.1080/13683500.2013.850064 · Cited by 816
Xiang, Z., Magnini, V. P., & Fesenmaier, D. R. (2014) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2014.08.005 · Cited by 823
A Typology of Technology‐Enhanced Tourism Experiences
Neuhofer, B., Buhalis, D., & Ladkin, A. (2013) · International Journal of Tourism Research · doi:10.1002/jtr.1958 · Cited by 820
“Tourism, as a service-intense industry has gone for many decades hand in hand with technology and embraced the potential inherent in its latest developments (Buhalis and Law, 2008).”
BackgroundSelf-citationBonsón Ponte, E., Carvajal-Trujillo, E., & Escobar-Rodríguez, T. (2015) · Tourism Management · doi:10.1016/j.tourman.2014.10.009 · Cited by 718
“The Internet and information communication technology are leading to great developments in the tourism industry (Buhalis & Law, 2008).”
BackgroundSmart technologies for personalized experiences: a case study in the hospitality domain
Neuhofer, B., Buhalis, D., & Ladkin, A. (2015) · Electronic Markets · doi:10.1007/s12525-015-0182-1 · Cited by 699
“In fact, always-on connectivity enables enormous opportunities to enable interactivity and provide personalized, contextualized, and location based services (Buhalis and Law 2008).”
BackgroundResultInfluentialSelf-citationWeb reviews influence on expectations and purchasing intentions of hotel potential customers
Mauri, A. G., & Minazzi, R. (2013) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2013.02.012 · Cited by 748
Loureiro, S. M. C., Guerreiro, J., & Ali, F. (2019) · Tourism Management · doi:10.1016/j.tourman.2019.104028 · Cited by 733
Progress in tourism management: A review of website evaluation in tourism research
Law, R., Qi, S., & Buhalis, D. (2009) · Tourism Management · doi:10.1016/j.tourman.2009.11.007 · Cited by 644
Self-citationHospitality and Tourism Online Reviews: Recent Trends and Future Directions
Schuckert, M., Liu, X.-W., & Law, R. (2015) · Journal of Travel & Tourism Marketing · doi:10.1080/10548408.2014.933154 · Cited by 588
“Hotels, be they luxury or best value, use online travel agents (OTAs) or booking platforms, and online sales form the biggest part of their revenue (Buhalis & Law, 2008).”
BackgroundSelf-citationMartín, H. S., & Crespo, A. (2011) · Tourism Management · doi:10.1016/j.tourman.2011.04.003 · Cited by 694
Smart hospitality—Interconnectivity and interoperability towards an ecosystem
Buhalis, D., & Leung, R. (2017) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2017.11.011 · Cited by 820
“Operating and interacting with recent technologies such as augmented reality, virtual human, robots, and virtual reality can enrich their stay experience (Buhalis and Law, 2008; Insights, 2016).”
BackgroundSelf-citationBibliometric studies in tourism
Köseoğlu, M. A., Rahimi, R., Okumuş, F., & Liu, J. (2016) · Annals of Tourism Research · doi:10.1016/j.annals.2016.10.006 · Cited by 644
e-Tourism beyond COVID-19: a call for transformative research
Ulrike Gretzel, B., Fuchs, M., Baggio, R., Höpken, W., Law, R., Neidhardt, J., Pesonen, J. A., Zanker, M., & Xiang, Z. (2020) · Information Technology & Tourism · doi:10.1007/s40558-020-00181-3 · Cited by 670
Self-citationAgag, G., & El-Masry, A. A. (2016) · Computers in Human Behavior · doi:10.1016/j.chb.2016.02.038 · Cited by 574
“Information Communication Technologies, especially the Internet, is leading to great developments in the tourism industry (Buhalis & Law, 2008).”
Escobar-Rodríguez, T., & Carvajal-Trujillo, E. (2014) · Tourism Management · doi:10.1016/j.tourman.2014.01.017 · Cited by 590
“In addition, the Internet facilitates the direct interaction of consumers with the tourism industry (Buhalis & Law, 2008).”
BackgroundAn integrative model of consumers' intentions to purchase travel online
Amaro, S., & Duarte, P. (2014) · Tourism Management · doi:10.1016/j.tourman.2014.06.006 · Cited by 655
Factors influencing popularity of branded content in Facebook fan pages
Sabate, F., Berbegal-Mirabent, J., Cañabate, A., & Lebherz, P. R. (2014) · European Management Journal · doi:10.1016/j.emj.2014.05.001 · Cited by 557
Tourism supply chain management: A new research agenda
Zhang, X., Song, H., & Huang, G. Q. (2009) · Tourism Management · doi:10.1016/j.tourman.2008.12.010 · Cited by 574
Using internet technologies (such as Skype) as a research medium: a research note
Hanna, P. (2012) · Qualitative Research · doi:10.1177/1468794111426607 · Cited by 551
“Further, tourism-related services have emerged as one prominent product promoted through the internet (Buhalis and Law, 2008; Williams and Palmer, 1999).”
BackgroundSoCoMo marketing for travel and tourism: Empowering co-creation of value
Buhalis, D., & Foerste, M. (2015) · Journal of Destination Marketing & Management · doi:10.1016/j.jdmm.2015.04.001 · Cited by 545
“Consumers demand highly personalised products and information that are related to their individual context and an effective way to communicate dynamically (Buhalis & Law, 2008).”
BackgroundSelf-citationConceptualising technology enhanced destination experiences
Neuhofer, B., Buhalis, D., & Ladkin, A. (2012) · Journal of Destination Marketing & Management · doi:10.1016/j.jdmm.2012.08.001 · Cited by 541
“Depending on their respective needs, tourists employ a wide range of tools, such as websites, travel blogs, recommendation systems, virtual communities or mobile technologies to facilitate and enhance these actions (Gretzel, Fesenmaier & O'Leary, 2006; Buhalis & Law, 2008).”
BackgroundInfluentialSelf-citationSmart tourism technologies in travel planning: The role of exploration and exploitation
Huang, C., Goo, J., Nam, K.-C., & Yoo, C. W. (2017) · Information & Management · doi:10.1016/j.im.2016.11.010 · Cited by 601
With or without you? Interaction and immersion in a virtual reality experience
Hudson, S. A., Matson-Barkat, S., Pallamin, N., & Jégou, G. (2018) · Journal of Business Research · doi:10.1016/j.jbusres.2018.10.062 · Cited by 537
Virtual reality in tourism: a state-of-the-art review
Beck, J., Rainoldi, M., & Egger, R. (2019) · Tourism Review · doi:10.1108/tr-03-2017-0049 · Cited by 534
Serious games and the gamification of tourism
Xu, F., Buhalis, D., & Weber, J. (2016) · Tourism Management · doi:10.1016/j.tourman.2016.11.020 · Cited by 539
“Researchers suggest the benefits for service providers of using online communities maybe include brand awareness and feedback collection (Buhalis & Law, 2008).”
BackgroundSelf-citationVacationers and eWOM: Who Posts, and Why, Where, and What?
Bronner, F. E., & de Hoog, R. (2010) · Journal of Travel Research · doi:10.1177/0047287509355324 · Cited by 521
“As Buhalis and Law (2008) state, “The Internet has changed tourism consumer behavior dramatically.”
Bibliometrics of social media research: A co-citation and co-word analysis
Leung, X. Y., Sun, J., & Bai, B. (2017) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2017.06.012 · Cited by 546
Social Media Use and Impact during the Holiday Travel Planning Process
Fotis, J., Buhalis, D., & Rossides, N. (2012) · Information and Communication Technologies in Tourism 2012 · doi:10.1007/978-3-7091-1142-0_2 · Cited by 532
“In tourism, consumers’ behaviour has always been influenced by developments in Information Communication Technologies (Buhalis, 1998; Poon, 1993), and especially it is Web 2.0 that dramatically changed how consumers plan and consume travel related products (Buhalis & Law, 2008).”
BackgroundInfluentialSelf-citationSparks, B., So, K. K. F., & Bradley, G. L. (2015) · Tourism Management · doi:10.1016/j.tourman.2015.09.011 · Cited by 541
A systematic review of research on innovation in hospitality and tourism
Gomezelj, D. O. (2016) · International Journal of Contemporary Hospitality Management · doi:10.1108/ijchm-10-2014-0510 · Cited by 528
Intelligent systems in tourism
Gretzel, U. (2011) · Annals of Tourism Research · doi:10.1016/j.annals.2011.04.014 · Cited by 468
Marketing strategies, perceived risks, and consumer trust in online buying behaviour
Pappas, N. (2016) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2015.11.007 · Cited by 461
“behaviour since it gave them the opportunity to directly interact and engage with suppliers and tourist destinations (Buhalis and Law, 2008).”
BackgroundTrends and patterns in sustainable tourism research: a 25-year bibliometric analysis
Ruhanen, L., Weiler, B., Moyle, B., & McLennan, C.-L. (2015) · Journal of Sustainable Tourism · doi:10.1080/09669582.2014.978790 · Cited by 443
Electronic word-of-mouth and online reviews in tourism services: the use of twitter by tourists
Sotiriadis, M. D., & Zyl, C. V. (2013) · Electronic Commerce Research · doi:10.1007/s10660-013-9108-1 · Cited by 437
Wang, X., Li, X. R., Zhen, F., & Zhang, J. (2015) · Tourism Management · doi:10.1016/j.tourman.2015.12.003 · Cited by 452
Tourist information search and destination choice in a digital age
Jacobsen, J. K. S., & Munar, A. M. (2012) · Tourism Management Perspectives · doi:10.1016/j.tmp.2011.12.005 · Cited by 454
Creating value from Social Big Data: Implications for Smart Tourism Destinations
Vecchio, P. D., Mele, G., Ndou, V., & Secundo, G. (2017) · Information Processing & Management · doi:10.1016/j.ipm.2017.10.006 · Cited by 474
“…from various research perspectives in terms of models, tools and strategies to sustain the process of intelligent configuration of destinations (Buhalis & Law, 2008; Law, Buhalis, & Cobanoglu, 2014; Sigala et al., 2012; Xiang, Schwartz, Gerdes, & Uysal, 2015, Neirotti, Raguseo, & Paolucci,…”
BackgroundTourism and online photography
Lo, I. S., McKercher, B., Lo, A., Cheung, C., & Law, R. (2010) · Tourism Management · doi:10.1016/j.tourman.2010.06.001 · Cited by 409
Self-citationMariani, M. M., Felice, M. D., & Mura, M. (2015) · Tourism Management · doi:10.1016/j.tourman.2015.12.008 · Cited by 448
Determinants of Sharing Travel Experiences in Social Media
Kang, M., & Schuett, M. A. (2013) · Journal of Travel & Tourism Marketing · doi:10.1080/10548408.2013.751237 · Cited by 430
“Social media is one of the fastest growing communication technologies in the Internet environment as well as tourism marketing (Blackshaw, 2005; Blackshaw & Nazzaro, 2006; eMarketer, 2007; Buhalis & Law, 2008; Gretzel, Kang, & Lee, 2008; Xiang & Gretzel, 2010).”
BackgroundTourism and the smartphone app: capabilities, emerging practice and scope in the travel domain
Dickinson, J. E., Ghali, K., Cherrett, T., Speed, C., Davies, N., & Norgate, S. (2012) · Current Issues in Tourism · doi:10.1080/13683500.2012.718323 · Cited by 375
“An aspect of social media, well documented in the tourism field, is the use of Web 2.0 for user-generated content (Buhalis & Law, 2008).”
BackgroundInfluentialLaw, R., Leung, R., & Buhalis, D. (2009) · Journal of Travel & Tourism Marketing · doi:10.1080/10548400903163160 · Cited by 372
“…researchers on investigating IT, there are only a few reviews of the articles published on IT or the progress of IT in the tourism industry since its rapid growth in the early 1980s (Frew 2000; Kirk & Pine 1998; Kluge 1996; Leung & Law, 2005, 2007; O’Connor & Murphy 2004, Buhalis and Law, 2008).”
BackgroundSelf-citationPalomares, J. C. G., Puebla, J. G., & García, M. D. C. M. (2015) · Applied Geography · doi:10.1016/j.apgeog.2015.08.002 · Cited by 365
“Along the way, an enormous amount of information about tourist destinations is generated, which potential tourists can consult before their trip, to the point that they often feel they have already been there before they have actually gone (Buhalis & Law, 2008; Xiang & Gretzel, 2010).”
BackgroundSmart destinations and the evolution of ICTs: a new scenario for destination management?
Ivars-Baidal, J. A., Celdrán-Bernabeu, M. A., Mazón, J.-N., & Perles-Ivars, Á. F. (2019) · Current Issues in Tourism · doi:10.1080/13683500.2017.1388771 · Cited by 364
“…of the 1990s marked the beginning of the digital revolution in the tourism industry, extended by the growing use of mobile devices and social media (Benckendorff, Sheldon & Fesenmaier, 2014; Buhalis, 2003; Buhalis & Law, 2008; Sigala, Christou & Gretzel, 2012; Xiang, Tussyadiah & Buhalis, 2015).”
BackgroundGeetha, M., Singha, P., & Sinha, S. (2017) · Tourism Management · doi:10.1016/j.tourman.2016.12.022 · Cited by 356
“Online reviewwebsites that are dedicated to the rating of hotels have been gaining immense popularity (Buhalis & Law, 2008) because of increased impact of tourism, which contributes to 9.4% of global GDP (Baumgarten & Kent, 2010).”
BackgroundInfluentialWut, T. M., Xu, J. B., & Wong, S.-M. H. (2021) · Tourism Management · doi:10.1016/j.tourman.2021.104307 · Cited by 356
Xiang, Z., Wang, D., O’Leary, J. T., & Fesenmaier, D. R. (2014) · Journal of Travel Research · doi:10.1177/0047287514522883 · Cited by 402
Bibliometric visualisation: an application in tourism crisis and disaster management research
Jiang, Y., Ritchie, B. W., & Benckendorff, P. J. (2017) · Current Issues in Tourism · doi:10.1080/13683500.2017.1408574 · Cited by 371
“Various methods have been used to summarise the research themes and identify fields of knowledge (Buhalis & Law, 2008; Hallin & Marnburg, 2008; Hjalager, 2010; Law, Qi, & Buhalis, 2010; Williams & Baláž, 2015), or to statistically quantify relevant research information such as authors,…”
MethodDMO online platforms: Image and intention to visit
Molinillo, S., Liébana-Cabanillas, F. J., Anaya‐Sánchez, R., & Buhalis, D. (2017) · Tourism Management · doi:10.1016/j.tourman.2017.09.021 · Cited by 402
Self-citationLi, M., Yin, D., Qiu, H., & Bai, B. (2021) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2021.102930 · Cited by 405
Spreading Social Media Messages on Facebook
Kwok, L., & Yu, B. (2012) · Cornell Hospitality Quarterly · doi:10.1177/1938965512458360 · Cited by 338
“…and Runyan 2012), even though managers and scholars in the hospitality, travel, and tourism industries have urged that social media should become a top priority for future research (e.g., Buhalis and Law 2008; Dev, Buschman, and Bowen 2010; Line and Runyan 2012; Williams, Stewart, and Larsen 2012).”
BackgroundThe influence of e-word-of-mouth on hotel occupancy rate
Viglia, G., Minazzi, R., & Buhalis, D. (2016) · International Journal of Contemporary Hospitality Management · doi:10.1108/ijchm-05-2015-0238 · Cited by 364
“Moreover, wireless and mobile systems allow people to share more easily their experiences in the online environment (Buhalis and Law, 2008; Inversini et al., 2010).”
BackgroundSelf-citationUnderstanding the use of Virtual Reality in Marketing: A text mining-based review
Loureiro, S. M. C., Guerreiro, J., Eloy, S., Langaro, D., & Panchapakesan, P. (2018) · Journal of Business Research · doi:10.1016/j.jbusres.2018.10.055 · Cited by 338
Navío-Marco, J., Ruiz-Gómez, L. M., & Sevilla-Sevilla, C. (2018) · Tourism Management · doi:10.1016/j.tourman.2018.06.002 · Cited by 296
Information and Communication Technologies in Tourism 2014
Xiang, Z., & Tussyadiah, I. P. (2013) · Springer eBooks · doi:10.1007/978-3-319-03973-2 · Cited by 359
Social Media in Destination Choice: Distinctive Electronic Word-of-Mouth Dimensions
Tham, A., Croy, G., & Mair, J. (2013) · Journal of Travel & Tourism Marketing · doi:10.1080/10548408.2013.751272 · Cited by 350
“144 User-generated contents are the underpinning of social media and its prevalence, leading to the coining of the term “electronic word of mouth” (eWOM; Buhalis & Law, 2008).”
BackgroundIn search of patterns among travellers' hotel ratings in TripAdvisor
Banerjee, S., & Chua, A. Y. K. (2015) · Tourism Management · doi:10.1016/j.tourman.2015.09.020 · Cited by 315
Exploring the role of next-generation virtual technologies in destination marketing
Marasco, A., Buonincontri, P., van Niekerk, M., Orlowski, M., & Okumuş, F. (2018) · Journal of Destination Marketing & Management · doi:10.1016/j.jdmm.2017.12.002 · Cited by 362
Consumers' acceptance of information and communications technology in tourism: A review
Ukpabi, D., & Karjaluoto, H. (2017) · Telematics and informatics · doi:10.1016/j.tele.2016.12.002 · Cited by 295
“Buhalis & Law (2008), for example, comprehensively analyzed e-tourism publications but provided no grouping for scalability.”
BackgroundMultifaceted trust in tourism service robots
Park, S. (2020) · Annals of Tourism Research · doi:10.1016/j.annals.2020.102888 · Cited by 324
Developing a model for sustainable smart tourism destinations: A systematic review
Shafiee, S., Ghatari, A. R., Hassanzadeh, A., & Jahanyan, S. (2019) · Tourism Management Perspectives · doi:10.1016/j.tmp.2019.06.002 · Cited by 301
Effects of Restaurant Satisfaction and Knowledge Sharing Motivation on eWOM Intentions
Yang, F. X. (2013) · Journal of Hospitality & Tourism Research · doi:10.1177/1096348013515918 · Cited by 340
“It possesses a highly influential power and can reduce user uncertainty as well as enhancing the quality of the choice (Buhalis & Law, 2008).”
BackgroundKim, J., & Fesenmaier, D. R. (2015) · Journal of Travel Research · doi:10.1177/0047287515620491 · Cited by 300
Llodrà-Riera, I., Martínez‐Ruiz, M. P., Jiménez‐Zarco, A. I., & Izquierdo‐Yusta, A. (2014) · Tourism Management · doi:10.1016/j.tourman.2014.11.012 · Cited by 321
“For destination brand images in particular, various researchers note the capacity of the Internet to affect subjective, individual perceptions and choice, such that the image of the destination is (1) a significant concept in tourist management (Chen & Hsu, 2000; Kozak, 2001, 2002; Seddighi & Theocharous, 2002), (2) a…”
BackgroundInfluentialAchieving tourist loyalty through destination personality, satisfaction, and identification
Hultman, M., Skarmeas, D., Oghazi, P., & Beheshti, H. M. (2015) · Journal of Business Research · doi:10.1016/j.jbusres.2015.06.002 · Cited by 295
Refreshing hotel satisfaction studies by reconfiguring customer review data
Zhou, L., Ye, S., Pearce, P. L., & Wu, M.-Y. (2014) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2013.12.004 · Cited by 293
Developments and key issues in tourism mobilities
Hannam, K., Butler, G., & Paris, C. M. (2013) · Annals of Tourism Research · doi:10.1016/j.annals.2013.09.010 · Cited by 291
Cowan, K. L., & Ketron, S. C. (2018) · Journal of Business Research · doi:10.1016/j.jbusres.2018.10.063 · Cited by 298
Assessing destination image: An online marketing approach and the case of TripAdvisor
Kladou, S., & Mavragani, E. P. (2015) · Journal of Destination Marketing & Management · doi:10.1016/j.jdmm.2015.04.003 · Cited by 322
“…of recognizing the images tourists have of a destination (e.g. (Chen & Uysal, 2002; Pike & Ryan, 2004) and the increasing significance of online information sources and social media (e.g. Buhalis & Law, 2008), there is a paucity of studies investigating destination image in an online context.”
BackgroundArtificial intelligence and big data in tourism: a systematic literature review
Samara, D., Magnisalis, I. D., & Peristeras, V. (2020) · Journal of Hospitality and Tourism Technology · doi:10.1108/jhtt-12-2018-0118 · Cited by 352
Towards a conceptualisation of smart tourists and their role within the smart destination scenario
Femenia-Serra, F., Neuhofer, B., & Baidal, J. A. I. (2018) · Service Industries Journal · doi:10.1080/02642069.2018.1508458 · Cited by 320
“Concerns about privacy and personal security have been proved to be a main issue in the current digital tourism ecosystem (Buhalis & Law, 2008).”
BackgroundTrust and Involvement in Tourism Social Media and Web-Based Travel Information Sources
Munar, A. M., & Jacobsen, J. K. S. (2013) · Scandinavian Journal of Hospitality and Tourism · doi:10.1080/15022250.2013.764511 · Cited by 286
“Information and communication technologies impact on many tourism aspects (Buhalis & Law, 2008).”
BackgroundInnovation in the tourism industry: The case of Tourism@
Aldebert, B., Dang, R. J., & Longhi, C. (2010) · Tourism Management · doi:10.1016/j.tourman.2010.08.010 · Cited by 289
Agag, G., & El‐Masry, A. (2016) · Journal of Travel Research · doi:10.1177/0047287516643185 · Cited by 317
“The Internet is an effective marketing tool that facilitates information communication between sellers and customers (Buhalis and Law 2008).”
Mobile technologies and applications towards smart tourism – state of the art
Dorčić, J., Komšić, J., & Marković, S. (2018) · Tourism Review · doi:10.1108/tr-07-2017-0121 · Cited by 306
Determinants of innovation in tourism evidence from Australia
Divisekera, S., & Nguyen, V. K. (2018) · Tourism Management · doi:10.1016/j.tourman.2018.01.010 · Cited by 271
Impact of social media on small businesses
Jones, N. B., Borgman, R. H., & Ulusoy, E. (2015) · Journal of Small Business and Enterprise Development · doi:10.1108/jsbed-09-2013-0133 · Cited by 289
Total quality management, corporate social responsibility and performance in the hotel industry
Velasco, C. Á. B., García, C. Q., & Lara, M. M. (2014) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2014.05.003 · Cited by 263
“…which entail huge challenges regarding new tourist profiles, tourists who seek the highest standards in facilities and services, more aggressive competition or the appearance of traveler communities whose opinions are spread over the Internet (Buhalis and Law, 2008; Harrington and Keating, 2006).”
Tourists as Mobile Gamers: Gamification for Tourism Marketing
Xu, F., Tian, F., Buhalis, D., Weber, J., & Zhang, H. (2015) · Journal of Travel & Tourism Marketing · doi:10.1080/10548408.2015.1093999 · Cited by 288
Self-citationUnderstanding the Impact of Online Reviews on Hotel Performance
Phillips, P., Barnes, S. J., Zigan, K., & Schegg, R. (2016) · Journal of Travel Research · doi:10.1177/0047287516636481 · Cited by 263
“…of the emergence of Web 2.0 and the increasing number of online platforms, consumers frequently communicate and interact online with other web users to share their experiences about products and services (Buhalis and Law 2008; Dellarocas, Zhang, and Awad 2007; Filieri 2015; Leung et al. 2013).”
BackgroundInfluentialMeasuring tourism destinations using mobile tracking data
Raun, J., Ahas, R., & Tiru, M. (2016) · Tourism Management · doi:10.1016/j.tourman.2016.06.006 · Cited by 257
Virtual destination image: Testing a telepresence model
Hyun, M. Y., & O’Keefe, R. M. (2011) · Journal of Business Research · doi:10.1016/j.jbusres.2011.07.011 · Cited by 271
A comprehensive review of mobile technology use in hospitality and tourism
Law, R., Chan, I. C. C., & Wang, L. (2018) · Journal of Hospitality Marketing & Management · doi:10.1080/19368623.2018.1423251 · Cited by 261
“Information and communication technologies (ICTs) have substantially a ff ected the hospitality and tourism industry since their emergence in the early 90s (Buhalis & Law, 2008).”
BackgroundSelf-citationInformation-enabled tourism destination marketing: addressing the accessibility market
Buhalis, D., & Michopoulou, E. (2010) · Current Issues in Tourism · doi:10.1080/13683501003653361 · Cited by 262
“Advances on ICTs have 148 D. Buhalis and E. Michopoulou progressed segmentation dramatically (Buhalis & Law, 2008).”
BackgroundSelf-citationTourism, technology and ICT: a critical review of affordances and concessions
Gößling, S. (2021) · Journal of Sustainable Tourism · doi:10.1080/09669582.2021.1873353 · Cited by 303
“In a meta-study of reviews, Ukpabi and Karjaluoto (2017) show that there has been a particular interest in ICT applications (Buhalis & Law, 2008; Frew, 2000; Law et al., 2009; 2010; 2014; Leung & Law, 2007); social media (Leung et al., 2013; Lu & Stepchenkova, 2015; Zeng & Gerritsen, 2014); market…”
Background
Metadata
- Authors
- Buhalis, D., & Law, R.
- Affiliations
- Bournemouth University (GB)
- Hong Kong Polytechnic University (HK)
- Corresponding author
- Buhalis, Dimitrios
- Venue
- Tourism Management
- Publisher
- Elsevier BV
- Published
- 2008-08
- Volume
- 29
- Issue
- 4
- Pages
- 609-623
- ISSN
- 0261-5177 (ISSN-L)
- OpenAlex
- W2041711461
- Semantic Scholar
- 862fb90d5a788335f20fd03bb76be7e143aca153
- Cited by
- 3,823
- References
- 203
- Citations by year
- 2026: 240 · 2025: 238 · 2024: 268 · 2023: 213 · 2022: 257 · 2021: 320 · 2020: 333 · 2019: 268 · 2018: 221 · 2017: 257 · 2016: 245 · 2015: 235 · 2014: 193 · 2013: 185 · 2012: 141
- FWCI
- 235.80
- Type
- journal article
- Language
- en
- Open access
- Locations
- Tourism Management (publishedVersion)
- Bournemouth University Research Online (Bournemouth University) (submittedVersion)
- PolyU Institutional Research Archive (Hong Kong Polytechnic University) (submittedVersion)
- Memoria digital de Canarias (Universidad de Las Palmas de Gran Canaria) (submittedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Tourism, Leisure and Hospitality Management › Diverse Aspects of Tourism Research
- Social Sciences › Business, Management and Accounting › Marketing › Digital Marketing and Social Media
- Social Sciences › Business, Management and Accounting › Tourism, Leisure and Hospitality Management › Hospitality and Tourism Education
- Keywords
- eTourism, information technology in tourism, tourism industry structure, research trends
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
A language model drew the claims from the paper on 2026-10-11, under version 3 of the claim definition (model deepseek-v4.1-flash, prompt extract-v3).
A second model labelled each claim on 2026-10-11 (model jev-1.13-20260917, definition revision gold-guideline-v0.2).
Cited sources are checked with a language model’s help (gpt-6-sol).
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
