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Cited by 1,500Information Systems Theories and ImplementationDigital Economy and Work TransformationUsability and User Interface Design

The DOI matches its Crossref record, with a small difference in title or year; 5 of the 5 references it cites were found in a registry or an index.

Layers of Silence, Arenas of Voice: The Ecology of Visible and Invisible Work

Star, Susan Leigh, Strauss, Anselm·1999·Computer Supported Cooperative Work (CSCW)
DOI 10.1023/a:1008651105359
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Crossref · 10.1023/a:1008651105359

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5 of 5 references verified0 citation errors · 0 not checkable

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  • The paper extends prior understanding of social inaccessibility and brings to light a new form of social inaccessibility that reduces people's opportunity to even try technologies like digital banking: interactions unmediated by technology and characterized by bank officials' limited awareness of people with disabilities.

    “We extend this understanding and bring to light a new form of social inaccessibility that reduces people's opportunity to even try technologies like digital banking: interactions unmediated by technology and characterized by bank officials' limited awareness of people with disabilities.”

    From Advocacy as Access Work: How People with Visual Impairments Gain Access to Digital Banking in India (2023) · cites this paper as [67]

  • Once they reach higher education, neurodivergent students are marginalised by the learning experiences themselves and are expected to perform additional invisible meta-work beyond that expected of typical students.

    “However, once they reach higher education, neurodivergent students are marginalised by the learning experiences themselves 2 , and are also expected to perform additional invisible 'meta'-work (or 'access labour' [15, 75, 78], see Footnote 1), beyond that expected of typical students.”

    From Burnout by Design: How Digital Systems Overburden Neurodivergent Students in Higher Education (2025) · cites this paper as [75]

  • As a result of barriers in digital systems, many neurodivergent students create their own coping strategies, contributing yet more to their invisible work.

    “As a result of the barriers present in these systems, many neurodivergent students create their own coping strategies, thus contributing yet more to their invisible work [15, 75, 78].”

    From Burnout by Design: How Digital Systems Overburden Neurodivergent Students in Higher Education (2025) · cites this paper as [75]

  • Our findings demonstrate that the process of being a student itself constitutes a form of access work, requiring significant cognitive, emotional, and administrative effort.

    “While higher education is often framed as a pathway to professional work, our findings demonstrate that the process of being a student itself constitutes a form of access work, requiring significant cognitive, emotional, and administrative effort [15, 53, 58, 75, 78].”

    From Burnout by Design: How Digital Systems Overburden Neurodivergent Students in Higher Education (2025) · cites this paper as [75]

  • When accommodations fail, students face a difficult choice: either take on additional invisible labour by advocating for their accommodations to be properly implemented or forgo the support they need and struggle with unfair academic disadvantage.

    “When accommodations fail-whether due to bureaucratic inefficiencies, technological flaws or institutional oversight- students face a difficult choice: either take on the additional (invisible) labour [15, 75, 78] by advocating for their accommodations to be properly implemented or forgo the support they need and struggle with unfair academic disadvantage.”

    From Burnout by Design: How Digital Systems Overburden Neurodivergent Students in Higher Education (2025) · cites this paper as [75]

Citations

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Research works printed but not linked: 59

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  2. Berg, Marc (1997): Rationalizing Medical Work. Cambridge, MA: MIT Press.
  3. Bishop, Ann and Susan Leigh Star (1996): Social Informatics of Digital Library Use and Infrastructure. Annual Review of Information Science and Technology, vol. 31, pp. 301–401.
  4. Blomberg, Jeannette, Lucy Suchman, and Randall Trigg (1997): Reflections on a Work-Oriented Design Project. In Geoffrey Bowker, Susan Leigh Star, William Turner, and Les Gasser (eds.): Social Science, Technical Systems and Cooperative Work: Beyond the Great Divide. Hillsdale, NJ: Erlbaum, pp. 189–215.
  5. Boland, Richard and Ulrike Schultze (1995): From Work to Activity: Technology and the Narrative of Progress. In Wanda Orlikowski, Geoff Walsham, Matthew Jones, and Janice DeGross (eds.): Information Technology and Changes in Organizational Work. London: Chapman and Hall, pp. 308–324.
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  7. Bowker, Geoffrey (In press): Lest We Remember: Organizational Forgetting and the Production of Knowledge. Accounting, Management and Information Technology.
  8. Bowker, Geoffrey and Susan Leigh Star (1994): Knowledge and Infrastructure in International Information Management: Problems of Classification and Coding. In Lisa Bud-Frierman (ed.): Information Acumen: The Understanding and Use of Knowledge in Modern Business. London: Routledge, pp. 187–213.
  9. Bowker, Geoffrey, Stefan Timmermans, and Susan Leigh Star (1995): Infrastructure and Organizational Transformation: Classifying Nurses' Work. In Wanda Orlikowski, Geoff Walsham, Matthew Jones and Janice DeGross (eds.): Information Technology and Changes in Organizational Work. London: Chapman and Hall, pp. 344–370.
  10. Bowker, Geoffrey, Susan Leigh Star, William Turner, and Les Gasser (eds.) (1997): Social Science, Technical Systems and Cooperative Work: Beyond the Great Divide. Hillsdale, NJ: Erlbaum.
  11. Brooks, Frederick (1975): The Mythical Man-Month: Essays on Software Engineering. Reading, MA: Addison-Wesley.
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  15. Clement, Andrew (1993): Looking for the Designers: Transforming the ‘Invisible’ Infrastructure of Computerized Office Work. AI and Society, vol. 5, pp. 323–344. · DOI
  16. Colen, S. (1989): 'Just a Little Respect': West Indian Domestic Workers in New York City. In Elsa Chaney and Mary G. Castro (eds.): Muchachas No More: Household Workers in Latin America and the Caribbean. Philadelphia: Temple University Press, pp. 171–194.
  17. Driscoll, Mary Kathleen. (1995): Body Boycotts. Ph.D. dissertation, Department of Sociology, Northwestern University, Evanston, IL.
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  19. Foucault, Michel (1977): Discipline and Punish: the Birth of the Prison. Trans. Alan Sheridan. New York: Pantheon Books.
  20. Gerson, Elihu and Susan Leigh Star (1986): Analyzing Due Process in the Workplace. ACM Transactions on Office Information Systems, vol. 4, pp. 257–270. · DOI
  21. Goffman, Erving (1962): Asylums: Essays on the Social Situation of Mental Patients and Other Inmates. Chicago: Aldine.
  22. Goffman, Erving (1969): The Presentation of Self in Everyday Life. London, Allen Lane.
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  24. Goguen, Joseph (1994): Requirements Engineering as the Reconciliation of Technical and Social Issues. In Marina Jirotka and Joseph Goguen (eds.): Requirements Engineering: Social and Technical Issues. NY: Academic Press.
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Metadata

Authors
Star, S. L., & Strauss, A.
Affiliations
  • University of Illinois Urbana-Champaign (US)
  • University of California, San Francisco (US)
Corresponding author
Star, Susan Leigh
Venue
Computer Supported Cooperative Work (CSCW)
Publisher
Springer Science and Business Media LLC
Published
1999-03
Volume
8
Issue
1-2
Pages
9-30
ISSN
  • 0925-9724 (ISSN-L)
  • 1573-7551
DOI
10.1023/a:1008651105359
OpenAlex
W2021370805
Cited by
1,500
References
5
Citations by year
2026: 152 · 2025: 75 · 2024: 130 · 2023: 103 · 2022: 118 · 2021: 96 · 2020: 79 · 2019: 86 · 2018: 76 · 2017: 80 · 2016: 62 · 2015: 45 · 2014: 55 · 2013: 35 · 2012: 51
FWCI
48.10
Type
journal article
Language
en
Open access
closed
Licence
Locations
Computer Supported Cooperative Work (CSCW) (publishedVersion)
Topics
  • Social Sciences › Business, Management and Accounting › Management Information Systems › Information Systems Theories and Implementation
  • Social Sciences › Sociology and Political Science › Digital Economy and Work Transformation
  • Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
Keywords
invisible work, domestic work, backstage work, non-persons, industrial practice

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